Hotel Milano Alpen Resort

Only the way the architect build the hotel. He used windows and the surroundings very well. The wines also were good but the restaurant staff did not understand very well our requests from the beginning. Not to forget about the fireplace from the restaurant and the girl from the spa reception which was the only one rising to our expectations and she really tried and she was all a smile!

First the cleanning. There were huge problems with this. We even found an old slipper under the bed that was not ours! Arround the shower there are some deposits of dirt. The bathtube, a great bathtube, very well positioned, was not cleaned by the cleaning stuff. More over, after I requested to be cleaned and had a discussion with the manager they send the cleaning lady in our sleeping hours and she cleaned the bathroom while we were in bed!!! Second of all, the breakfast was so poor that we had to request almost everything! No cheese, no meat, no eggs. Only some sweets. After the discussion with the manager the put a plate with a few pieces of one kind of chese and two kind of prosciuto. Again... no veggies, no other possibilities and no eggs. We had to ask. Third... in the afternoon I tried to take a liquor in the bar and after the girl from the bar gaved me the liquor she started to sweep with the broom rising clouds of dust! Over all... it seems that a great location is operated by a not qualified team of people which is a real shame because the hotel was build in a great way and it has great views and surroundings. There is more... they charged us a few hundreds euros more which not even today were reimbursed, they did not have the courtain at the balcony door which was cut or braked, so we had to go in the bathroom to change and in the evening we had to accept that all the castelans could see in our room; they did not had a fair price: they charged for 5 stars but they make us feel as we stayed in a 2 - 3 stars hotel. At the end, I have to be fair and recognise that they gaved us a discount in the price of one dinner. This did not changed our feelings and we still feel ripped off.