Good to know
|Distance to city centre||1,5 km|
|Nearest airport||Václav Havel Prague|
|Distance to airport||99,3 km|
|"Nice place, staff very profesional."||(in 28 reviews)|
|"Good Hotel with professional staff"||(in 16 reviews)|
|"Location, service, breakfast very good"||(in 7 reviews)|
Time of year
Show reviews that mention
|breakfast very good||in 13 reviews|
|location perfect||in 6 reviews|
|location room||in 2 reviews|
|nice hotel||in 22 reviews|
|place to recharge||in 2 reviews|
|professional staff||in 39 reviews|
|recharge your batteries||in 2 reviews|
|refused to serve||in 3 reviews|
|smoking but smell||in 9 reviews|
|wiyh||in 3 reviews|
The pool and saunas were nice and at least clean. The Thai massage was great and was the only part of the treatments that we enjoyed and gave you what you paid for - although the "waiting room" is a cold window sill. Food is nothing to write home about and lacks taste.
The staff at this hotel is very unfriendly, bordering on rude and unprofessional. If you are German or Czech speaking, which I am sure many of the reviewers are, you will have a different experience and perhaps get what you ask for. However none of the staff speak English well and the spa staff are positively rude when you do not speak German. They lack basic communicating skills and book treatments that are convenient for them with little concern for the customers. Instead of trying to communicate, they say yes to everything the result being that what they say is not true. To make matters worse, my young daughter was told to remove all of her clothing by a male masseuse who made no attempt to cover her up during the massage, listened to a talk radio program during the time instead of playing relaxing music and then charged us for 45 minutes when he spent a little over 30 minutes! This is borderline abusive if not completely creepy. When we complained that we should not have to pay for what we did not receive, the front desk said there was nothing he could do because this male staff member basically lied! A review of any security cameras they have will show my daughter entering and leaving after 30 minutes but they insisted on over- charging us. The same man at the front desk seems to be working with a particular cab company that charged 3 times as much as when we arrived at the bus terminal. He stated to me that it was expensive because it was a half hour drive when in fact it was less than 10 minutes and for that we were charged 350 crowns when the longer drive from the bus terminal to the hotel only cost 120 crowns. The restaurant staff is not much better and the lady cooking the eggs purposely put ham in my omelette when I told her I do not eat pork - again refusing to acknowledge any English whatsoever. This "Spa" hotel should warn English speakers that they will not be understood and will be treated as inferior and cheated if they come to Dvorak.
good location and the breakfast is good
Very nice and clean hotel. Beautiful SPA area.
The staff were very friendly and the property is well located. The inclusive breakfast was delicious.
The swimming pool was a bit cold. Also booked a superior room but still found it to be a little small, especially the bathroom but for one night it was ok.
Breakfast is quite acceptable, fresh juices variety is welcome
In respect to the customers, the pork meat could be reduced and replaced by some halal products.
A stay at Spa Hotel Dvorak places you in the heart of Karlovy Vary, steps from Karlovy Vary Municiple Theater and Slavkovsky Forest Nature Reserve. Featured amenities include complimentary wired Internet access, a business center, and dry cleaning/laundry services. Self parking (subject to charges) is available onsite.
based on 1 219 reviews
Things to know
- Friendly atmosphere
- Clean rooms
- Comfortable beds
- Friendly service
Policies vary by room type and provider.
Reviews about Spa Hotel Dvorak
Most popular landmarks
- Museum of Karlovy Vary 39 m
- Karlovy Vary Municiple Theater 101 m
- Diana Lookout Tower 216 m
- Mary Magdalene Church 351 m
- Mill Colonnade 0,5 km
- Mill Colonnade 0,5 km
|Carlsbad Karlovy Vary||3,2 km|
|Václav Havel Prague||99,3 km|
|Kurort Oberwiesenthal||23,2 km|