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|Distance to city centre||7,8 km|
|Distance to airport||16,4 km|
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After complaining on booking.com, we were offered cleaner and newly refurbished rooms, fresher linens although still old, worn and washed-out. Those really need to be replaced. Same for the towels. The staff did make it up to us. An apple phone was returned to us as well as a pair of tennis shoes left behind. So I admire the honesty of the staff.
The first rooms we got were awfully dank. The beds were low and mattresses were very uncomfortable. We were told that no drinking water was available not even for purchase. ( How can a hotel not have drinking water? Not even for an emergency? That was scary.
Room was cozy and comfortable
Everything came out great
Nice pool and good location
The front desk staff weren’t very welcoming. The Air conditioning in my room was extremely loud. Beds weren’t very comfortable. Really old TV even though I had no interest of watching. Plugs were on one side of the room which meant I couldn’t charge my phone whilst using it in bed. WiFi signal wasn’t good either.
Excellent location walking distance to centre of hotel zone, spacious rooms, quiet at night, peaceful hotel.
Air conditioning was not very good - room was too hot at night. WiFi is not available in all the rooms, only in the pool area
Location was very good, nice views of the lagoon
Dirty, spider webs in the corners of the ceiling, shower was so dirty that even showering with sandals didn't help. The bed was so uncomfortable that I woke up with a back pain. I'll never come back!
With a stay at Grand Royal Lagoon in Cancun (Zona Hotelera), you'll be within a 5-minute drive of Tortuga Beach and Cancun Interactive Aquarium. Featured amenities include limo/town car service, express check-in, and express check-out. Free self parking is available onsite.
based on 407 reviews
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Reviews about Grand Royal Lagoon
Most popular landmarks
- Cancun Golf Club at Pok Ta Pok 0,5 km
- Playa Chac Mool 1 km
- Playa Caracol 1,2 km
- Forum Beach 1,2 km
- Playa Tortugas 1,5 km
- Delphinus Punta Cancún 1,7 km
|Playa Del Carmen||66 km|