This hotel is not equipped to accommodate their guests at all. Literally everything about this place is awful. It’s not clean, and the staff is horrible.
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Amenities at The Buena Park Grand Hotel & Suites
- Outdoor pool
- Fitness centre
- Restaurant
- Room service
- Free Wi-Fi
- Coffee machine
- Business centre
- Flat-screen TV
- Cable or satellite TV
- Free toiletries
Reviews of The Buena Park Grand Hotel & Suites
5,3
Fair
2216 verified ratings
Wonderful
427
Very good
220
Good
211
Okay
174
Fair
273
Mediocre
200
Poor
711
Summary of reviews
Guests say
Most guests appreciated the hotel's convenient location near local attractions and restaurants. However, many reviews highlighted significant issues with cleanliness, including dirty rooms, unpleasant odors, and pest problems. Service was frequently described as unhelpful or rude, with some guests experiencing problems with staff responsiveness and room servicing. While a few guests mentioned comfortable beds and positive experiences with amenities like the pool, the overall impression was marred by maintenance issues, lack of cleanliness, and poor service.AI-generated from customer reviews
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5.5 out of 10
1411 reviews
4.6 out of 10
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6.8 out of 10
154 reviews
6.4 out of 10
9 reviews
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Pros (+) I like the fact that it was close to Knott’s Berry Farm
Cons (-) Do not stay here. The phones do not work the AC does not work. I asked for the cleaning service to not come into the room ( both in person and over the phone which I had to call the front desk with my cell phone). They reassured me that they would not clean and after a day of being out we came in to a freshly made bed. There was blood on the blanket. They said that they would bring a do not distur...
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Pros (+) Location and motel has unique look n build but need lots of cosmetic things need to do .. management need to know that’s its Radisson not motel 6
Cons (-) House keeping is mess we paid for 2 night house keeper did not showed up till 7.00pm that’s after so many calls and ask to make up our room as we were going for dinner ,she refused it saying “no manager say no “ I was laughing my guts as I was mad what to say I show her that i killed one cockroach was on floor would you clean that for me n she just cleaned it and gave us fresh towels
Pros (+) The maintenance and cleaners were very nice and helpful when we needed something like a crib and extra blankets. Even the front stuff was nice but they were overwhelmed and needed more staffing.
Cons (-) Everything was broken, like the elevator and the heater and bathroom door was ajar that you can see inside. This place needs a cash infusion to be in an acceptable operation mode. The elevator doesn’t work!
Cons (-) Towel given was dirty. Bathroom tap and shower were leaking. There was a repair going on in the adjacent room and the noise was audible all the time.
Pros (+) The room inside was ok.
Cons (-) Front desk computers are out dated workers can’t do there job right. Waited almost 45 mins on the front desk due to computer freezing up. Doesn’t look like the pictures. Palm tress are dead needs trimming and there fixing some rooms but just put a piece of plywood on the door which makes it look unprofessional with broken glass. Some Elevators don’t work and the ice maker don’t work.
Pros (+) Great location for me. Restaurants and shopping close by and many tourist attractions
Cons (-) Ice machine is upstairs. Security door for side entrance usally open.
Pros (+) Size of room was great. Nice layout of room. Free breakfast was good.
Cons (-) Location can get loud at times, especially when Medevil Times is getting out.
Location
7762 Beach Boulevard, Buena Park, CA 90620
What's nearby
- Movieland Wax Museum35 m
- Bodies the Exhibition66 m
- Titanic the Experience209 m
- Medieval Times226 m
- Montezooma's Revenge0.5 km
- Knott's Berry Farm0.5 km
- Knott's Marketplace0.8 km
- Independence Hall0.9 km
- Knott's Soak City Water Park1.1 km
- Buena Park Mall1.1 km
- Anaheim General Hospital Buena Park2.9 km
- Los Coyotes Country Club4.6 km
Policies
Check-in/Check-out | Check in anytime after 15:00, check out anytime before 11:00 |
|---|---|
Cancellation/pre-payment | Cancellation/pre-payment policies vary by room type and provider. |
The Buena Park Grand Hotel & Suites
Which month has the cheapest rates at The Buena Park Grand Hotel & Suites?
Based on hotel prices found by KAYAK users over the last 12 months.
The cheapest month to stay at The Buena Park Grand Hotel & Suites is April, with an average nightly rate of R1 739. The most expensive month is August at R2 435 per night.
What is the cheapest day to book The Buena Park Grand Hotel & Suites?
Based on hotel prices found by KAYAK users over the last 12 months.
The cheapest day to book The Buena Park Grand Hotel & Suites is Wednesday, with an average nightly rate of R1 811. The most expensive day is Friday at R2 629 per night.
How far in advance should you book The Buena Park Grand Hotel & Suites?
Based on hotel prices found by KAYAK users over the last 12 months.
To get the best price at The Buena Park Grand Hotel & Suites, book around 12 weeks in advance. This could save you approximately 33% compared to booking last minute.
FAQs when booking at The Buena Park Grand Hotel & Suites
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See most recommended stays in Buena ParkGood to know
Distance to city centre | Nearest airport | Distance to airport |
|---|---|---|
1,9 km | Long Beach Municipal | 14,7 km |