Guest reviews
Overall rating
8,0
Excellent
Based on 15 reviews
Cleanliness
7,9
Comfort
8,0
Pickup/dropoff
8,3
Value for money
7,7
Pros
"Car was nice and clean"
(in 595 reviews)
"Staff was friendly and helpful."
(in 215 reviews)
"Nice car, good value, ."
(in 444 reviews)
Cons
"the customer service was terrible."
(in 242 reviews)
"Pickup took over an hour."
(in 57 reviews)
"We don't have credit cards."
(in 99 reviews)
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
Find reviews that mention:
customer service
pick up the car
car was clean
great car
car available
car was great
drop off the car
easy drop
picked up the car
took a few minutes
great service
-
9,6
Soul rental
Pros: Easy to pick up, near my house. Friendly staff. Well priced.
Cons: The Kia Soul needed a good outside washing but the office did not do that because of its location. The inside of the car was spotless.
review from
-
3,6
Pros: This rental was not available when we arrived to pick up and they had my son run all over to get a vehicle.
Cons: Budget could have the car available that was rented. Would not rent a vehicle again thru Kayak.
review from
-
7,6
Drop off was easy.
Pros: Easy return.
review from
-
10,0
Pros: Clean car and came with a damage report already so I didn't get stuck paying for someone else's damage on the car
review from
-
2,0
Will not rent budget again
Pros: The to young men at drop off were polite
Cons: The car was a compact not full size the man in Virginia Beach didn't tell me that by getting there early to pick up car he was changing the reservation to charge me hourly rate. Thankfully customer service honored my reservation. if I had known I would have waited 30 minutes. When I picked up car man was rude!! Car had scratches and dings every man in virginia beach didn't do a walk with me when i asked him about the scratches he said yea I know. so i took advice of another customer and took pictures so if there was a questions i had it documented
review from
-
10,0
Great service
Pros: Very friendly customer service workers
Cons: You can't call directly to the office you have to call 1-800 number very frustrating
review from
-
2,0
Horrible customer service!
Cons: We showed up to get the car and they didn't have anything available and told us they would call back at 2:00. They never did. Upon calling them they said maybe they would have a car at 6:00. They didn't. We contacted their corporate and everyone we spoke with was rude and unhelpful. They told us to call another location who didn't answer their phones (we tried at least 10 times). Finally, we gave up and went to enterprise. Enterprise was great, by the way!
review from
-
8,4
Pros: Everything was easy and perfect except the tires were low on the car. Otherwise everything was great.
review from
-
10,0
Pros: Quick easy process and the vehicle was very clean.
review from
-
9,6
Soul rental
Pros: Easy to pick up, near my house. Friendly staff. Well priced.
Cons: The Kia Soul needed a good outside washing but the office did not do that because of its location. The inside of the car was spotless.
review from
-
10,0
Pros: Clean car and came with a damage report already so I didn't get stuck paying for someone else's damage on the car
review from
-
10,0
Great service
Pros: Very friendly customer service workers
Cons: You can't call directly to the office you have to call 1-800 number very frustrating
review from
-
10,0
Pros: Quick easy process and the vehicle was very clean.
review from
-
3,6
Pros: This rental was not available when we arrived to pick up and they had my son run all over to get a vehicle.
Cons: Budget could have the car available that was rented. Would not rent a vehicle again thru Kayak.
review from
-
2,0
Will not rent budget again
Pros: The to young men at drop off were polite
Cons: The car was a compact not full size the man in Virginia Beach didn't tell me that by getting there early to pick up car he was changing the reservation to charge me hourly rate. Thankfully customer service honored my reservation. if I had known I would have waited 30 minutes. When I picked up car man was rude!! Car had scratches and dings every man in virginia beach didn't do a walk with me when i asked him about the scratches he said yea I know. so i took advice of another customer and took pictures so if there was a questions i had it documented
review from
-
2,0
Horrible customer service!
Cons: We showed up to get the car and they didn't have anything available and told us they would call back at 2:00. They never did. Upon calling them they said maybe they would have a car at 6:00. They didn't. We contacted their corporate and everyone we spoke with was rude and unhelpful. They told us to call another location who didn't answer their phones (we tried at least 10 times). Finally, we gave up and went to enterprise. Enterprise was great, by the way!
review from
Other suppliers in Virginia Beach scored
Where can I find Budget hire cars in Virginia Beach?
3316 Virginia Beach Boulevard, Budget car hire
Address
3316 Virginia Beach BoulevardPhone
+1 757 486 0050FAQs about hiring a car from Budget in Virginia Beach
How many car hire locations does Budget have in Virginia Beach?
Budget has 2 car hire locations in Virginia Beach. Take a look at our Budget hire location map to find the best car hires near you.
Does Budget have a car hire location at the airport: Norfolk Airport (ORF)?
Yes
Does Budget offer shuttle or airport pick-up services from Norfolk Airport (ORF)?
Yes
