Guest reviews
Overall rating
7,7
Good
Based on 17 reviews
Cleanliness
7,4
Comfort
7,8
Pick-up/Drop-off
7,8
Value for money
7,5
Pros
"The staff were very friendly."
(in 2108 reviews)
"Return was quick and easy."
(in 313 reviews)
"Overall very good experience though."
(in 548 reviews)
Cons
"Very poor customer service ."
(in 395 reviews)
"There were no cars available!"
(in 297 reviews)
"Long lines and slow service."
(in 920 reviews)
Recent reviews
Traveller rating
5
1
0
2
2
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4,0
Pros: The car at least worked.
Cons: Staff were frustrated and rude. They could not add insurance even though I wanted it, asked me to call someone else to purchase. It took and hour and 15 minutes to get a car, and it was not cleaned nor was the gas to fill. I will not rent from this venue again.
review from
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9,6
Soul rental
Pros: Easy to pick up, near my house. Friendly staff. Well priced.
Cons: The Kia Soul needed a good outside washing but the office did not do that because of its location. The inside of the car was spotless.
review from
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3,6
Pros: This rental was not available when we arrived to pick up and they had my son run all over to get a vehicle.
Cons: Budget could have the car available that was rented. Would not rent a vehicle again thru Kayak.
review from
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7,6
Drop off was easy.
Pros: Easy return.
review from
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10,0
Pros: Clean car and came with a damage report already so I didn't get stuck paying for someone else's damage on the car
review from
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2,0
Will not rent budget again
Pros: The to young men at drop off were polite
Cons: The car was a compact not full size the man in Virginia Beach didn't tell me that by getting there early to pick up car he was changing the reservation to charge me hourly rate. Thankfully customer service honored my reservation. if I had known I would have waited 30 minutes. When I picked up car man was rude!! Car had scratches and dings every man in virginia beach didn't do a walk with me when i asked him about the scratches he said yea I know. so i took advice of another customer and took pictures so if there was a questions i had it documented
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10,0
Great service
Pros: Very friendly customer service workers
Cons: You can't call directly to the office you have to call 1-800 number very frustrating
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2,0
Horrible customer service!
Cons: We showed up to get the car and they didn't have anything available and told us they would call back at 2:00. They never did. Upon calling them they said maybe they would have a car at 6:00. They didn't. We contacted their corporate and everyone we spoke with was rude and unhelpful. They told us to call another location who didn't answer their phones (we tried at least 10 times). Finally, we gave up and went to enterprise. Enterprise was great, by the way!
review from
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8,4
Pros: Everything was easy and perfect except the tires were low on the car. Otherwise everything was great.
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10,0
Pros: Quick easy process and the vehicle was very clean.
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