Book Budget car hires in Queens

Pros: When I finally made it to the counter, the staff was kind and efficient.

Cons: A group of incredibly privileged young white men were in front of me in line and took literally a half an hour to have the clerk go through all their options, prices, etc. There was a very long line behind them (including me) and though this wasn't the Budget staff's fault, they could have done something to move things along. Once I finally got the car, there was no one in the little booth at the exit of the parking lot. Again, a long line of cars formed. I ended up trying to call the Budget office, but the automated phone system took so long itself, that the booth worker ended up coming back. But it was a solid 10-15 minutes of just waiting there. Also, I had an 11 hour drive and the AC in the car didn't work. The coldest air that came out was through the fan. When I dropped the car off, the Budget staff member in Cincinnati told me that because it was a one-way rental, Budget frequently uses these to get rid of cars they know don't function properly. Something to be aware of if you're thinking about doing a one-way rental. And because of the long hold ups at the counter and then at the exit, I ended up missing a meeting.

Cons: Long wait to pick up as only one person working at the counter. Car had lots of front end damage so a bit beat up looking for what should be a nice car

Pros: The gentleman at the airport counter was super nice and friendly and tried to help me out.

Cons: Absolutely everything else. The car I was given broke down on the road and I received the absolute worst customer support from any company ever. Not a single person would help me. No one called me back. No one tried to right the wrong. I was totally left by Budget. It will take a lot for me to ever rent from Budget again or recommend them to anyone. This sucked in every way possible.

Pros: My itinerary involved a drop-off location different from pick-up. Pick-up and road trip were seamless, and the drop-off seemed so at first. I dropped off the car at about 7:30p, which is apparently after hours for Budget in Chicago and with no one manning their portal at the car rental building. I made sure to lock the vehicle and place key in the secured lockbox. I receive no receipt over email and weeks later I find excessive charges on my credit card statement. They claim that I held the car for 2-3 additional days. I have photo proof with timestamps that I returned car on time and that I took a Lyft ride from their facilities after drop off. That wasn't enough for Budget and they refused to refund overcharges. Next time, I'll be sure to bring a documentary film crew and interview multiple subjects for evidence.

Cons: I would beware of Budget as a disreputable company and be very wary of after-hours return when rental companies feel more emboldened to engineer false claims against you.

Pros: Helpful staff.

Cons: They didn’t have enough cars, and gave me a pick up truck instead.

Pros: I liked the size of the car

Cons: The rates and fees should be told online as the total and not have hidden fees once booked

Pros: No

Cons: Everything

Pros: Nothing,staff unhelpfull.Not too many cars available.Mid size car thats been offered old,scratched and unsafe.

Cons: Buy more newer cars.

Cons: We're on a honeymoon and we plane trip from NY to Miami, I specifically ordered convertival car . The only location with car like that was LGA so im pay 60$ to uber jest to get LGA for pickup the car. When we arrived the told me that is no convertible car there even thet its was on my oder , the worker over there not helping me to find a convertible in anther branch and i have to make 3 phone calls to look for a convertible as i order . I find one in Philadelphia and i get car to change there. I was told in NY that I don’t have to bring the tank full to Philadelphia because what happened with my order, and when i get the final bill in miami the chargers my extra 55$ for FullTank for the car in Philadelphia.... disappointing.