8.0
We needed to exchange the first car we got into. It got a flat. The office workers are friendly and accommodating.Reviewed Jun 26 2022
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6.8
Two Hours to pick up a car with a reservation!Pros:The staff were nice and the car I rented was nice as well.Cons:It took over an hour to get help when there were two agents and 3 customers. They did not have the car size reserved, so I either had to pay for a more expensive car or wait hours until someone returned a car my size. So I accepted the higher rate for a larger car, yet the car took over another hour to be ready.Reviewed Dec 28 2018
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5.6
Convenient locationPros:It was near where I was staying so it was easy to get to.Cons:There was only one person working and there were a lot of customers waiting for a while. Also my rental car reeked of cigarette smoke but I didn't want to have to wait another 30 minutes to try to get a different vehicle so i just went with it.Reviewed Jul 11 2018
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10.0
Pros:Victor is a great agentReviewed Jan 6 2018
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2.0
Really just could not catePros:I got carCons:Their customer service is horrible. They have this chill attitude and it shows they don't care. They charged me extra insurance when I already had it and didn't take it off saying it was already done. Coming home from Davis, ca to the antelope valley (5 hour trip) the low tire pressure light came on, had to find a gas staton that had a working air machine and when I did, the car was telling me the wrong tire was low on preassure. This made me over inflate a tire so I had to take air out of that tire then figure out which tire had low air. All in all it was an hour out of my trip. When I told the service agent of this his only reply was "oh that sucked." You gave me a vehicle that had low tire pressure and gave me wrong information and all I get is a oh that sucked? Horrible service, don't rent from here.Reviewed Aug 29 2017
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10.0
Pros:Excellent, fast, efficient service at the Palmdale CA location!Reviewed May 17 2017
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2.0
Pros:They charged me a $50 "drop off" fee Terrible service tooReviewed Jan 11 2017
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