10.0 ExcellentMay 18 2021
Pros: Yes.Cons: Exterior of car was very dirty. Had doubts about interior being sanitized.
10.0 ExcellentSep 22 2020
Pros: The staff was very friendly and helpful. We requested a minivan because we were moving my daughters belongings cross county. When we arrived we were told that the van had a safety issue and couldn’t be driven. They were able to accommodate us with a SUVCons: The rental was in a KIA dealership. Apparently there had been a recall and everyone needed rental cars. It took over an hour to be checked out. The staff was overwhelmed but did a good job
10.0 ExcellentSep 22 2020
Pros: Service was excellent. They picked me up from home. Will use their service again.Cons: Everything good
9.2 ExcellentSep 9 2020
Cons: It could have smelled better but apart from that everything was great.
4.0 OkayMay 10 2019
Cons: Arrived at Hertz Palmdale as per directions at 12:30pm . I was initially served by Ms. Daisha Bates at approximately 1:45pm . Auto was delivered with front License Plate bent possible damage from Car Wash ? Interior smelled of tobacco and a cigarette butt was found on the floor. Left at 2:45pm .
8.4 ExcellentMay 9 2019
Pros: The staff was very friendly and professionalCons: I waited over an hour to get the car that I wanted,.although I was not in a rush I would have liked for this process to have been a little quicker, seeing how I gave all of the information online.
2.0 MediocreDec 11 2018
Don't use Car Rental . comPros: NothingCons: I made a mistake on the reservation and called immediately, so Hertz cancelled, but Car Rental .com said they will still charge me. My daughter resubmitted for a rental (before I knew they would still charge me), then she went to pickup the car and there wasn't one reserved, so then they brought her one out that had candy stuck to the seats and smelled of smoke. She told the attendant, and he sprayed it with Fabreeze and considered this fixed. She cancelled the reservation. I will not go through a site for reservations again, only straight to National or Enterprise.
10.0 ExcellentOct 10 2018
Really good.Pros: I love Hertz, they gave me a dang good car and honored my AAA membership, so I didn't have to pay the under 25 fee. Who else does that? 10/10, would rent again.
5.2 OkayJan 2 2018
Cons: my pick up time was for 9 AM and I got the actual car at 11:15, not good
7.2 GoodAug 26 2017
Lost in the stormPros: The car was great for the price and drove over 1900 miles without a glitch.Cons: The staff in the pick up location was too busy talking and joking around to notice me, their computers crashed, my agent took another customer while helping me, they made me call my credit card company to get an authorization code or they would charge me twice and when I returned the car there was no record of me renting a car in their system.