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8,0 Very Good
Cons:Exterior of car was very dirty. Had doubts about interior being sanitized.
Pros:The staff was very friendly and helpful. We requested a minivan because we were moving my daughters belongings cross county. When we arrived we were told that the van had a safety issue and couldn’t be driven. They were able to accommodate us with a SUV
Cons:The rental was in a KIA dealership. Apparently there had been a recall and everyone needed rental cars. It took over an hour to be checked out. The staff was overwhelmed but did a good job
Pros:Service was excellent. They picked me up from home. Will use their service again.
Cons:It could have smelled better but apart from that everything was great.
Cons:Arrived at Hertz Palmdale as per directions at 12:30pm . I was initially served by Ms. Daisha Bates at approximately 1:45pm . Auto was delivered with front License Plate bent possible damage from Car Wash ? Interior smelled of tobacco and a cigarette butt was found on the floor. Left at 2:45pm .
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Pros:Picking up and dropping off was easy.
Cons:The security deposit. Was told the amount went up to $250. That was perfectly fine. But not when you’re charged $250 on top of the rental price when you already prepaid the car.
Pros:Pick up was quick and easy, as was drop off.
Cons:Need later hours for pick up and drop off maybe 9 or 10 pm
Pros:The staff was very friendly and helpful and I was in and out in a matter of minutes.
Cons:I did the reservation online, I drove to this location and they refused to rent me a car because the drop off was in a different location, I'm renting cars every month in Enterprise, never had any problems but this company is a total joke !!
Pros:Interior had stains on every seat. Car was not washed.
Pros:The staff were nice and the car I rented was nice as well.
Cons:It took over an hour to get help when there were two agents and 3 customers. They did not have the car size reserved, so I either had to pay for a more expensive car or wait hours until someone returned a car my size. So I accepted the higher rate for a larger car, yet the car took over another hour to be ready.
Pros:It was near where I was staying so it was easy to get to.
Cons:There was only one person working and there were a lot of customers waiting for a while. Also my rental car reeked of cigarette smoke but I didn't want to have to wait another 30 minutes to try to get a different vehicle so i just went with it.
Pros:Victor is a great agent
Pros:I got car
Cons:Their customer service is horrible. They have this chill attitude and it shows they don't care. They charged me extra insurance when I already had it and didn't take it off saying it was already done. Coming home from Davis, ca to the antelope valley (5 hour trip) the low tire pressure light came on, had to find a gas staton that had a working air machine and when I did, the car was telling me the wrong tire was low on preassure. This made me over inflate a tire so I had to take air out of that tire then figure out which tire had low air. All in all it was an hour out of my trip. When I told the service agent of this his only reply was "oh that sucked." You gave me a vehicle that had low tire pressure and gave me wrong information and all I get is a oh that sucked? Horrible service, don't rent from here.
Pros:Excellent, fast, efficient service at the Palmdale CA location!
Pros:They charged me a $50 "drop off" fee Terrible service too
Cons:The pick up wasn’t ready for me when I arrived, causing delays in my schedule. The fuel tank wasn’t full, causing me to stop and fill up as well.
Cons:Demanded a utility bill in my name from the area I was renting from. I was visiting and needed to make a trip to Northern California and needed a larger vehicle than my personal one. And because I didn't have a credit card, and was paying with a debit card, with over $5000 balance in the bank.
Pros:Nothing all terrible
Cons:No cars, the car that was rented to me was dirty smelled like wet dog and cigarettes and dog hair everywhere. Car wash not washed from interior also manager talks like a thug no language skills at all. I don't him you have another car he said s*** that's all we have. I will never ever rent from this location again. I rented at 5:30 pm and took it back at opening didn't even drive it 5 miles and still was charged also needed brakes. They have nothing but cheap old car buckets here. Go to enterprise better across the street in the auto center that's where I went and was excellent.