Guest reviews
Overall rating
7,4
Good
Based on 4 212 reviews
Cleanliness
8,0
Comfort
7,7
Pickup/dropoff
6,5
Value for money
6,7
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Pros
"Car was nice and clean"
(in 595 reviews)
"Staff was friendly and helpful."
(in 215 reviews)
"Nice car, good value, ."
(in 444 reviews)
Cons
"the customer service was terrible."
(in 242 reviews)
"Pickup took over an hour."
(in 57 reviews)
"We don't have credit cards."
(in 99 reviews)
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customer service
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car was clean
great car
car available
car was great
drop off the car
easy drop
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long line
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great experience
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8,8
Pros: Staff was friendly. Drop-off was fantastic.
Cons: There was a VERY long wait for pickup. We waited in line for 45 min : about 25 customers in line, only 3 attendants to process everyone. To compensate us for our patience, we did receive a discount.
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8,8
Cons: The line picking up the car was ridiculous. We waited for an hour at munich airport to get to the agent.
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10,0
Pros: Fast, professional service
Cons: Every step of the transaction in a professional @ friendly manner.
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5,2
Unclear instructions & rude staff
Pros: Car was great
Cons: Staff were rude when returning car, did not give clear instructions on where to drop it off. I dropped it back at the exact park i picked it up from as it said on the map then they tried to charge me extra for doing so
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4,0
They will take advantage of you if you dont buy full coverage
Cons: They will ding you for repairs they already knew existed if you dont buy full coverage,
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7,6
Pros: Pick up was easy.
Cons: Car was not very clean and d off was a mess but it was Labor Day.
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10,0
Easy, professional
Pros: Rapid polite service, great car, very easy drop off.
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4,4
Hidden fees
Pros: The car was nice
Cons: I bought insurance when reserving the car, but when I picked up the car, the person at the counter told me that my insurance doesn't count and that I have to buy insurance at the counter.
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4,0
Cons: Because of small scratch the charge me more than 1200 Euro
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9,6
good experience
Pros: The car was in excellent shape; the service was fast and friendly.
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2,0
Cons: 3 hour que to get to service desk to get the rented car Missed my appointment thank you very much
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5,6
Munich Car rental by the train station
Pros: The car was very good.
Cons: I reserved a car for a day and scheduled to pick it up at 9:00am. When I got there at 9:00, they said they didn't have any cars but they should get one in 1-2 hours. I asked them to call me when they had a car, which they did as I was leaving the other location in my rental car. I looked online to see if there was another location that had any cars and found one at the main train station in Munich. I walked over to it and rented one. It was 10:30 when I got there and it was 11:00 before I left, plus there were additional fees. Had to upgrade to a larger car and a 20 euro train station fee. No map on the location or driving instruction on how to get back. Plus the after hours return instruction were very poor. I had a trouble understanding their English and got charged for the insurance that I didn’t want. The staff in the parking decks were not very friendly, like I was bothering them. I’m not 100% sure they were even the company employees because they didn’t have a name tag or uniform on but they were the only people I saw in the parking deck. Be careful driving the parking deck because it has very narrow up and down ramps.
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8,8
Pros: Staff was friendly. Drop-off was fantastic.
Cons: There was a VERY long wait for pickup. We waited in line for 45 min : about 25 customers in line, only 3 attendants to process everyone. To compensate us for our patience, we did receive a discount.
review from
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8,8
Cons: The line picking up the car was ridiculous. We waited for an hour at munich airport to get to the agent.
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10,0
Pros: Fast, professional service
Cons: Every step of the transaction in a professional @ friendly manner.
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10,0
Easy, professional
Pros: Rapid polite service, great car, very easy drop off.
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9,6
good experience
Pros: The car was in excellent shape; the service was fast and friendly.
review from
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5,2
Unclear instructions & rude staff
Pros: Car was great
Cons: Staff were rude when returning car, did not give clear instructions on where to drop it off. I dropped it back at the exact park i picked it up from as it said on the map then they tried to charge me extra for doing so
review from
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4,0
They will take advantage of you if you dont buy full coverage
Cons: They will ding you for repairs they already knew existed if you dont buy full coverage,
review from
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4,4
Hidden fees
Pros: The car was nice
Cons: I bought insurance when reserving the car, but when I picked up the car, the person at the counter told me that my insurance doesn't count and that I have to buy insurance at the counter.
review from
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4,0
Cons: Because of small scratch the charge me more than 1200 Euro
review from
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2,0
Cons: 3 hour que to get to service desk to get the rented car Missed my appointment thank you very much
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5,6
Munich Car rental by the train station
Pros: The car was very good.
Cons: I reserved a car for a day and scheduled to pick it up at 9:00am. When I got there at 9:00, they said they didn't have any cars but they should get one in 1-2 hours. I asked them to call me when they had a car, which they did as I was leaving the other location in my rental car. I looked online to see if there was another location that had any cars and found one at the main train station in Munich. I walked over to it and rented one. It was 10:30 when I got there and it was 11:00 before I left, plus there were additional fees. Had to upgrade to a larger car and a 20 euro train station fee. No map on the location or driving instruction on how to get back. Plus the after hours return instruction were very poor. I had a trouble understanding their English and got charged for the insurance that I didn’t want. The staff in the parking decks were not very friendly, like I was bothering them. I’m not 100% sure they were even the company employees because they didn’t have a name tag or uniform on but they were the only people I saw in the parking deck. Be careful driving the parking deck because it has very narrow up and down ramps.
review from
Where can I find Budget hire cars in Munich?
Nymphenburger Str 61, Budget car hire
Address
Nymphenburger Str 61Phone
FAQs about hiring a car from Budget in Munich
How many car hire locations does Budget have in Munich?
Budget has 9 car hire locations in Munich. Take a look at our Budget hire location map to find the best car hires near you.
Does Budget have a car hire location at the airport: Franz Josef Strauss Airport (MUC)?
Yes
Does Budget offer shuttle or airport pick-up services from Franz Josef Strauss Airport (MUC)?
Yes