Cons: You shouldn’t need to have a debt score in order to drive a rental. We don’t have credit cards and pay everything cash. Worst policy. We will never rent from this company, nor refer anyone to them.
Two Hours to pick up a car with a reservation!
Pros: The staff were nice and the car I rented was nice as well.
Cons: It took over an hour to get help when there were two agents and 3 customers. They did not have the car size reserved, so I either had to pay for a more expensive car or wait hours until someone returned a car my size. So I accepted the higher rate for a larger car, yet the car took over another hour to be ready.
Really hard working employee
Pros: Our car was not there when we arrived at 9 a.m. . It appears that had been a mix-up and all the cars are rented out the night before. The woman that was working behind the desk was very helpful at getting a car there as soon as possible. There was no one there to clean the car, so she went out and clean the car herself.
Really just could not cate
Pros: I got car
Cons: Their customer service is horrible. They have this chill attitude and it shows they don't care. They charged me extra insurance when I already had it and didn't take it off saying it was already done. Coming home from Davis, ca to the antelope valley (5 hour trip) the low tire pressure light came on, had to find a gas staton that had a working air machine and when I did, the car was telling me the wrong tire was low on preassure. This made me over inflate a tire so I had to take air out of that tire then figure out which tire had low air. All in all it was an hour out of my trip. When I told the service agent of this his only reply was "oh that sucked." You gave me a vehicle that had low tire pressure and gave me wrong information and all I get is a oh that sucked? Horrible service, don't rent from here.
Pros: Helpful, courteous, professional staff helped a great deal. The car was comfy, clean, and a pleasure to use.
Cons: No complaints.