8.0 ExcellentDec 21 2021
On Google kayak website said if you pay through them they will not need a deposit that’s not true I still had to give them my credit luckily for me I was prepared but others are gonna be upset when they pay assuming they won’t need a deposit
10.0 ExcellentMay 18 2021
Yes.Exterior of car was very dirty. Had doubts about interior being sanitized.
10.0 ExcellentSep 22 2020
The staff was very friendly and helpful. We requested a minivan because we were moving my daughters belongings cross county. When we arrived we were told that the van had a safety issue and couldn’t be driven. They were able to accommodate us with a SUVThe rental was in a KIA dealership. Apparently there had been a recall and everyone needed rental cars. It took over an hour to be checked out. The staff was overwhelmed but did a good job
10.0 ExcellentSep 22 2020
Service was excellent. They picked me up from home. Will use their service again.Everything good
9.2 ExcellentSep 9 2020
It could have smelled better but apart from that everything was great.
4.0 OkayMay 10 2019
Arrived at Hertz Palmdale as per directions at 12:30pm . I was initially served by Ms. Daisha Bates at approximately 1:45pm . Auto was delivered with front License Plate bent possible damage from Car Wash ? Interior smelled of tobacco and a cigarette butt was found on the floor. Left at 2:45pm .
8.4 ExcellentMay 9 2019
The staff was very friendly and professionalI waited over an hour to get the car that I wanted,.although I was not in a rush I would have liked for this process to have been a little quicker, seeing how I gave all of the information online.
2.0 MediocreDec 11 2018
Don't use Car Rental . comNothingI made a mistake on the reservation and called immediately, so Hertz cancelled, but Car Rental .com said they will still charge me. My daughter resubmitted for a rental (before I knew they would still charge me), then she went to pickup the car and there wasn't one reserved, so then they brought her one out that had candy stuck to the seats and smelled of smoke. She told the attendant, and he sprayed it with Fabreeze and considered this fixed. She cancelled the reservation. I will not go through a site for reservations again, only straight to National or Enterprise.
10.0 ExcellentOct 10 2018
Really good.I love Hertz, they gave me a dang good car and honored my AAA membership, so I didn't have to pay the under 25 fee. Who else does that? 10/10, would rent again.
5.2 OkayJan 2 2018
my pick up time was for 9 AM and I got the actual car at 11:15, not good