Guest reviews
Overall rating
6,8
Good
Based on 60 reviews
Cleanliness
7,8
Comfort
7,2
Pick-up/Drop-off
6,1
Value for money
6,5
Pros
"The staff were very friendly."
(in 2108 reviews)
"Return was quick and easy."
(in 313 reviews)
"Overall very good experience though."
(in 548 reviews)
Cons
"Very poor customer service ."
(in 395 reviews)
"There were no cars available!"
(in 297 reviews)
"Long lines and slow service."
(in 920 reviews)
Recent reviews
Traveller rating
13
8
13
4
4
Find reviews that mention:
customer service
car was clean
pick up the car
credit card
easy drop
car available
great car
return the car
friendly staff
quick and easy
took a few minutes
car smelled
long line
great experience
great price
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4,4
Pros: the car was good, clean and relatively new.
Cons: the pricing policy is complete trash. i booked a car for approx. USD200 and ended up more than USD500, including all the fees, insurances, and surprise costs. Futhermore, I have been billed above the contractual fee, although I have returned the car undamaged, with very limited used kilometers (it was unlimited anyway), and a full tank. I'm going for file a formal complaint to recover these additional costs!
review from
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9,6
Pros: Staff Leila was very friendly, courteous and helpful.
Cons: Helpful that the "Boss" of the rental agency did not park her personal car in front of my rental spot, forcing me to call and wait and wait and wait until she had the time to come and move her car allowing me to go on my trip 15 minutes later. There is no excuse for that, as well as for her nonchalant attitude.
review from
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5,6
Cons: Didn't honor price. Upsold to double cost. No options given. Rent on swiss side. Never had problem there.
review from
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3,2
Pros: The car was clean. Everything else was hopeless.
Cons: A very slow line to pick up the car. There was no way to book winter tires in advance, so the price doubled when we got there. Unpleasant staff. The insurance excess was €25000. You were forces to sign the contract, including the inspection verifying the car was ok before you got to see the car.
review from
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9,2
Cons: There are no public transport from Geneva airport French side.
review from
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2,0
Cons: Car was totally inadequate for the location (Geneva): now winter tires nor Swiss vignet. Also the check in guy was hard selling expensive upgrades: “you have the wrong car, you need to change to an SUV, as only that car has snow tires.” Something that is compulsory for all cars in Switzerland anyway...
review from
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5,6
Pros: Brand new car, pleasant staff
Cons: When booking online the price was €320 with possible surcharge of maximum €5 per day for winter tyres. However when we went to pick up the car, we were told That the cost of winter tires would be €61 per day, for a total of €671, more than tripling the original cost. We refused to pay and were very upset by the experience and the failure to respect the original conditions
review from
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4,4
Pros: Absolutely nothing, the drive was terrible!
Cons: There was no instructions for pick up so we spent over an hour ending up in the wrong the area at the airport waiting in line and taking buses. The staff made no apologies, what so ever. The car was also over due a device by 1500k, so the warning light kept pinging. Also there was no water in the windscreen wipers. All in all, a terrible experience
review from
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7,2
Pros: Friendly staff.
Cons: Did not have reservations for my car.
review from
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6,8
Cons: Stuff
review from
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5,2
Pros: Friendly staff
Cons: But mis-sold, oversold, IT glitches etc
review from
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6,8
Pros: Staff was helpful but they tagged on charges that I did not agree to or was not aware of
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