Guest reviews
Overall rating
7,4
Good
Based on 4 207 reviews
Cleanliness
7,7
Comfort
7,4
Pickup/dropoff
6,2
Value for money
7,2
Pros
"Car was nice and clean"
(in 595 reviews)
"Staff was friendly and helpful."
(in 215 reviews)
"Nice car, good value, ."
(in 444 reviews)
Cons
"the customer service was terrible."
(in 242 reviews)
"Pickup took over an hour."
(in 57 reviews)
"We don't have credit cards."
(in 99 reviews)
Recent reviews
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Find reviews that mention:
customer service
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car was clean
great car
car available
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drop off the car
easy drop
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long line
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great experience
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10,0
Pros: Staff was very friendly and understanding. They made the whole experience enjoyable.
Cons: The only confusion was part of the airport of Geneva where there is French and Swiss side. My reservation was on the French side and I went to Swiss side not knowing there's 2 different parts of the airport.
review from
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2,8
Pros: - We got an upgrade to the car we ordered, which was very nice
Cons: - The directions to get back to the airport are misleading. The printed directions that are provided are not fully accurate - Despite promising to charge us only 7 days, Budget ended up charging us for an extra day even though we were over only by 45 mins due to their poor directions
review from
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10,0
Pros: Despite our late arrival the lady who served us was extremely knowledgeable about the services, advised us on the various options & was extremely helpful & courteous. The car was very clean and we had no issues whatsoever in general a very pleasant experience.
review from
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6,0
Pros: Once we got there the drop off was okay until we learned that we could not get to our gate from that side of the airport.
Cons: It needs to be clear that some cars are on the French side and others are in the Swiss side of the airport. It cost us a lot of time and caused undue stress on our return. Agents need to verify flight information for the return and give clear directions about how best to return the car.
review from
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5,6
Pros: Drop off was easy.
Cons: There was only one member of staff helping so the lines took forever. There should be at least 2 people at the desk at all times. I asked for a compact car and i got "upgraded" to an SUV. I didn't want the SUV because i knew i was going to places with narrow streets. No compact available i was told.
review from
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8,4
Pros: good car, good price
Cons: long wait for pick up; restrictions against driving in CH
review from
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4,8
Cons: I was explained different charges but the final was way higher. I reported the concern but still waiting for their response.
review from
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10,0
Pros: Both to yes
Cons: All good..
review from
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9,6
Pros: All “yes”
Cons: Availability of a car in the class we ordered. We arrived earlier than expected. To avoid waiting 2 hours for a car we took one a bit more expensive
review from
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10,0
Pros: The staff were friendly and the drop-off was easy
Cons: Give them more space at the site of final renting and drop off. A lack of space creates jams and waiting time
review from
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9,6
Pros: Staff was great - very helpful, friendly people.
Cons: Took a while to get the car, but not bad. The worst is the return - they should give you very explicit directions on how to get back to the French side of the airport with out paying the Swiss highway toll (€40!)
review from
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4,0
Pros: - The car worked properly and it was clean
Cons: - Unprofessional stuff - they lady wasn't speaking English much, she also had a negative & superior attitude towards us. - We found out when we got there that the booked car had summer tires (mid Feb = winter) so we had to pay 25 Euro/day more for the winter tires upgrade (doubling the price).
review from
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10,0
Pros: Staff was very friendly and understanding. They made the whole experience enjoyable.
Cons: The only confusion was part of the airport of Geneva where there is French and Swiss side. My reservation was on the French side and I went to Swiss side not knowing there's 2 different parts of the airport.
review from
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10,0
Pros: Despite our late arrival the lady who served us was extremely knowledgeable about the services, advised us on the various options & was extremely helpful & courteous. The car was very clean and we had no issues whatsoever in general a very pleasant experience.
review from
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10,0
Pros: Both to yes
Cons: All good..
review from
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9,6
Pros: All “yes”
Cons: Availability of a car in the class we ordered. We arrived earlier than expected. To avoid waiting 2 hours for a car we took one a bit more expensive
review from
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10,0
Pros: The staff were friendly and the drop-off was easy
Cons: Give them more space at the site of final renting and drop off. A lack of space creates jams and waiting time
review from
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9,6
Pros: Staff was great - very helpful, friendly people.
Cons: Took a while to get the car, but not bad. The worst is the return - they should give you very explicit directions on how to get back to the French side of the airport with out paying the Swiss highway toll (€40!)
review from
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2,8
Pros: - We got an upgrade to the car we ordered, which was very nice
Cons: - The directions to get back to the airport are misleading. The printed directions that are provided are not fully accurate - Despite promising to charge us only 7 days, Budget ended up charging us for an extra day even though we were over only by 45 mins due to their poor directions
review from
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6,0
Pros: Once we got there the drop off was okay until we learned that we could not get to our gate from that side of the airport.
Cons: It needs to be clear that some cars are on the French side and others are in the Swiss side of the airport. It cost us a lot of time and caused undue stress on our return. Agents need to verify flight information for the return and give clear directions about how best to return the car.
review from
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5,6
Pros: Drop off was easy.
Cons: There was only one member of staff helping so the lines took forever. There should be at least 2 people at the desk at all times. I asked for a compact car and i got "upgraded" to an SUV. I didn't want the SUV because i knew i was going to places with narrow streets. No compact available i was told.
review from
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4,8
Cons: I was explained different charges but the final was way higher. I reported the concern but still waiting for their response.
review from
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4,0
Pros: - The car worked properly and it was clean
Cons: - Unprofessional stuff - they lady wasn't speaking English much, she also had a negative & superior attitude towards us. - We found out when we got there that the booked car had summer tires (mid Feb = winter) so we had to pay 25 Euro/day more for the winter tires upgrade (doubling the price).
review from
Other suppliers in Ferney-Voltaire scored
Where can I find Budget hire cars in Ferney-Voltaire?
Geneve Apt Secteur France, Budget car hire
Address
Geneve Apt Secteur FrancePhone
FAQs about hiring a car from Budget in Ferney-Voltaire
How many car hire locations does Budget have in Ferney-Voltaire?
Budget has 1 car hire location in Ferney-Voltaire. Take a look at our Budget hire location map to find the best car hires near you.
Does Budget have a car hire location at the airport: Lyon-Saint Exupéry Airport (LYS)?
Yes
Does Budget offer shuttle or airport pick-up services from Lyon-Saint Exupéry Airport (LYS)?
Yes