Book Budget hire cars in Ferney-Voltaire

Reviews for Budget in Ferney-Voltaire

Recent reviews

Traveller rating

Excellent

12

Good

8

Okay

10

Mediocre

4

Poor

0

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car was cleanfriendly staff

get the carpick up and drop

returned the carnext day

car availablecustomer service

2.0

Not good at all , surprised about the receipt that send to me via emaiCons:Most of the receipt information that send to me via email was incorrect and really surprisedReviewed Nov 5 2018

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6.8

Pick up / Drop Off was bad !Pros:Good value - car was goodCons:At the Geneva airport , there were (2) Budget rental cars at the airport . One on the Swiss side and one French side and it was extremely difficult to return the car. When I dropped it Sunday night , I was first at the Swiss side and was told I needed to drop at the french side! Why have 2 drop offs, its the same company! , Crazy , then I had to drive it out and over to another location (why can their employees do that ? Why does the CUSTOMER have to deal with this? The instructions to get to the French Budget return were horrible and it took an additional hour -- luckily I turned it in early or I would have missed my flight ! Needs to be fixed !!Reviewed Aug 21 2018

review from

6.8

Pros:The Car was very goodCons:I did not like that when i come to pickup the car i have been told that It is mandatory to have a snow tiers and my order does not include it.. and i need to upgrade the car with 40 Euro a day... it felt like i have been cheated... then he offer a discount for 30 Euro a day, i went for a minute to ask my Wife and when i come back and say that we will take it , he say that this car has been taken and the only one he has is +40 euro per day... then he offer a discount for 35 , i took it and later on when i check i saw that it was 35 excluding tax,... Bottom line - i felt that he did everything to get more money, take advantage on the situation and cheat me! i am considering suing the companyReviewed Jan 15 2019

review from

6.8

Pros:car was goodCons:i had to pay 16 euro per day extra for insurance; was not mentioned by Kayak, but recommanded by Budget; now the rent was expensive.Reviewed Dec 7 2018

review from

8.4

Great service, but beware of Secteur France vs Secteur Suisse!Pros:GVA is very confusing in that there is a Swiss side and a French side, with 2 separate counters in 2 different parts of the airport. However, once I got to the correct side, the French one, there was no line whatsoever, very quick service from a friendly agent who offered me an upgrade to a BMW for nearly the same, extremely low price as the economy car I had reserved. The BMW was in excellent condition, top notch features, and drove like a dream.Cons:As mentioned, there are 2 sides of the airport. Not knowing this (and seeing zero indication on my reservation or inside the rental car area that one is not the same as the other), I spent almost an hour in line on the Swiss side. Budget/Hertz was the only counter with such a massive line: they were understaffed and clearly oversold their capabilities. People were agitated as the line was moving so slowly with only 2 agents. I was actually relieved and felt really lucky that I ended up being in the wrong line, because once I got to the French counter, everything went wonderfully. I feel bad for the people on the Swiss side who had to wait for the shuttle to their rental lotReviewed Oct 15 2018

review from

4.4

Incompetant andl dishonest serviceCons:The service at the budget/Avis counter was totally incompetant. While the neighboring counters served customer after customer, Buffet's staff took 45 minutes of waiting to deal with these customers ahead of me in line. Took another 15 minutes to process a simple reservation. When I returned the car, the lot attendant did not have tge ability touseprocess a receipt, which required me to return to the counter for another excruciatingly slow process (20 minutes for one customer ahead of me). I then noticed that they charged me for gas refill option (50 euro) without ever asking me, and after I returned the car full! They also had added "counter products" for another 15 euro, without me having taken any additional products or options. When confronted, the agent could not tell me what they were for, and at first tried not to refund either baseless charge. Only after stubborn insistence on my part she agreed to refund the made up charges, with no apology. All this obviously wasted another half hour. One of the worst, most incompetant, and dishonest customer service experiences ever. Very surprised and disappointed to experience something like this from a major company like budget/avis.Reviewed Mar 7 2016

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6.0

Cons:Tank was half full when picking up the car One tail lamp not working Still did not get notice of refund for petrol The car eau returned with full tankReviewed Jan 2 2019

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10.0

Pros:The staff were friendly and the drop-off was easyCons:Give them more space at the site of final renting and drop off. A lack of space creates jams and waiting timeReviewed Feb 27 2019

review from

9.6

Pros:Staff Leila was very friendly, courteous and helpful.Cons:Helpful that the "Boss" of the rental agency did not park her personal car in front of my rental spot, forcing me to call and wait and wait and wait until she had the time to come and move her car allowing me to go on my trip 15 minutes later. There is no excuse for that, as well as for her nonchalant attitude.Reviewed Feb 19 2020

review from

10.0

Pros:Staff was very friendly and understanding. They made the whole experience enjoyable.Cons:The only confusion was part of the airport of Geneva where there is French and Swiss side. My reservation was on the French side and I went to Swiss side not knowing there's 2 different parts of the airport.Reviewed Aug 11 2019

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2.0

Cons:Car was totally inadequate for the location (Geneva): now winter tires nor Swiss vignet. Also the check in guy was hard selling expensive upgrades: “you have the wrong car, you need to change to an SUV, as only that car has snow tires.” Something that is compulsory for all cars in Switzerland anyway...Reviewed Feb 2 2020

review from

4.8

Cons:worst customer service. Its took me very long time to get help from customer service. The office where i rent the car dont answer the phone at all. I didnt get the help i need. I found my self without a car 2 out of 3 days rent.Reviewed Feb 6 2019

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More

• 3,0 /10Enterprise Hire Cars at Ferney-Voltaire
• 4,2 /10Avis Hire Cars at Ferney-Voltaire
• 6,6 /10Hertz Hire Cars at Ferney-Voltaire

• What is the most popular car hire from Budget in Ferney-Voltaire?

  Economy (Hyundai Accent or similar) is the most frequently booked car hire type from Budget in Ferney-Voltaire.

• How many car hire locations does Budget have in Ferney-Voltaire?

  Budget has 1 car hire location in Ferney-Voltaire. Take a look at our Budget hire location map to find the best car hires near you.

• Does Budget have a car hire location at the airport: Lyon-Saint Exupéry airport (LYS)?

  Yes

• Does Budget offer shuttle or airport pick-up services from Lyon-Saint Exupéry airport (LYS)?

  Yes