New York Palace, The Dedica Anthology, Autograph Collection

Hi all, I think it is important for me to share this experience with you guys! — NEW YORK PALACE IN BUDAPEST IS A SCAM — Everything started when I booked a deluxe room on booking.com! The room cost 1800€ for a week. It included breakfast for 4 people (2 adults, one child 7 year old, and one baby 4 months old) Note that, this deal wasn’t refundable. After the booking, something was messed up between booking.com and the hotel! They confirmed with only 2 adults and one child. We straight away sent an email to ask for a crib for our 4 month old baby. They came back to us saying that you can not have a deluxe room with a crib. The only answer was to upgrade and go for a junior suit room. Which of course cost us an extra 600€. As you can see, the journey started well! We tried to explain that either the hotel messed up or booking.com messed up the reservation! Of course we ask them to do a gesture and or refund us. The answer was no! We had no choice to accept it and pay an extra! But they were smart, in order to avoid paying booking.com they ask us to pay on our arrival because it is anyway not refundable and booking.com ignored all our message (therefore don’t use booking because when you get issues they don’t answer) Therefore I won’t use booking.com neither recommend this hotel! On our arrival, we were told that the children were not allowed in the swimming pool after 2 pm! Hôtel policy ! Therefore, if you book there your kids are only considered as half guests! You will pay for the full service but only half will be provided! Of course we didn’t know before we arrived (see welcoming email) Therefore I ask them to do a gesture in order to feel less trapped and more comfortable. The concierge said the gesture was the upgrade (600€ extra — what a gesture!!!) and I should feel lucky that they don’t charge extra for the bed.