Guest reviews
Overall rating
8,0
Excellent
Based on 14 reviews
Cleanliness
8,1
Comfort
8,3
Pickup/dropoff
7,6
Value for money
8,1
Pros
"The customer service was excellent!."
(in 162 reviews)
"Car was clean, at least"
(in 242 reviews)
"Rental agency gave excellent service."
(in 120 reviews)
Cons
"Car not available on arrival."
(in 71 reviews)
"Credit Card payment > $530."
(in 42 reviews)
"Customer service is a bad joke."
(in 93 reviews)
Recent reviews
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Find reviews that mention:
customer service
car was clean
great car
great service
easy drop
car was great
returned the car
friendly staff
airport location
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9,6
Late arriving flights
Pros: The staff member was friendly and efficient at pick-up and drop-off. The car was very nice for the size.
Cons: I was flying in from Houston and my flight was delayed until 11:30 p.m. arrival, which would cause me to arrive after the closing time for the ECP Avis location. I called the main customer service number for Avis and tried to get a phone number for the Panama City Airport location. Their customer service number was only available until 5 p.m. I called the main number back and asked if the ECP location would wait for me to arrive because I had no way to get from the airport to Defuniak Springs that night. They told me no, so I cancelled the car reservation. Meanwhile, United brought a plane in and was able to get us to the ECP airport before closing. My husband called and got me a new reservation for a car rental at Avis; however, I think I had to pay a few dollars more and received a smaller car. When I picked up the car, the attendant told me that she has to stay at the location until the last flight comes in that night. That would have been so helpful to know that and I would not have been in a panic about being stuck at that small airport in the country.
review from
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9,6
Pros: Convenient, Nice car choice (Nissan)
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10,0
Way to go PC Avis
Pros: I loved the lady who helped us in Panama City at the NW Florida Regional Airport. She was very kind and helpful.
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3,6
Overcharged and poor customer service
Pros: Car suited my basic needs.
Cons: I believe that I was overcharged. Avia charged me $30 per day plus $15 a day for other fees and taxes There is no State tax in Florida. I probaby won't rent from Avia again. Kim
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10,0
Pros: Very Quick and Easy
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2,0
Pros: Was charged an extra $17 with no explaination. I topped off the tank 5 miles from the airport so the tank was full..
review from
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9,6
Late arriving flights
Pros: The staff member was friendly and efficient at pick-up and drop-off. The car was very nice for the size.
Cons: I was flying in from Houston and my flight was delayed until 11:30 p.m. arrival, which would cause me to arrive after the closing time for the ECP Avis location. I called the main customer service number for Avis and tried to get a phone number for the Panama City Airport location. Their customer service number was only available until 5 p.m. I called the main number back and asked if the ECP location would wait for me to arrive because I had no way to get from the airport to Defuniak Springs that night. They told me no, so I cancelled the car reservation. Meanwhile, United brought a plane in and was able to get us to the ECP airport before closing. My husband called and got me a new reservation for a car rental at Avis; however, I think I had to pay a few dollars more and received a smaller car. When I picked up the car, the attendant told me that she has to stay at the location until the last flight comes in that night. That would have been so helpful to know that and I would not have been in a panic about being stuck at that small airport in the country.
review from
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9,6
Pros: Convenient, Nice car choice (Nissan)
review from
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10,0
Way to go PC Avis
Pros: I loved the lady who helped us in Panama City at the NW Florida Regional Airport. She was very kind and helpful.
review from
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10,0
Pros: Very Quick and Easy
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3,6
Overcharged and poor customer service
Pros: Car suited my basic needs.
Cons: I believe that I was overcharged. Avia charged me $30 per day plus $15 a day for other fees and taxes There is no State tax in Florida. I probaby won't rent from Avia again. Kim
review from
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2,0
Pros: Was charged an extra $17 with no explaination. I topped off the tank 5 miles from the airport so the tank was full..
review from
Other suppliers in Panama City scored
Where can I find Avis hire cars in Panama City?
6300 West Bay Parkway, Avis car hire
Address
6300 West Bay ParkwayPhone
+1 850 769 1411FAQs about hiring a car from Avis in Panama City
How many car hire locations does Avis have in Panama City?
Avis has 2 car hire locations in Panama City. Take a look at our Avis hire location map to find the best car hires near you.
Does Avis have a car hire location at the airport: NW Florida Beaches Airport (ECP)?
No (according to our data)
Does Avis offer shuttle or airport pick-up services from NW Florida Beaches Airport (ECP)?
Yes