Panama City car hire

Cons: When our flight was delayed I called Alamo to assure them we would be there to pick up the car we had reserved and pre-paid for. The gentleman on the phone assured us we were all set and thanked us for calling. When we arrived to pick up the car, they told us it was first come, first served! I explained that we had reserved and paid for the rental and I told her about the call to the customer service number. She said, "I wish they would stop lying to customers. That's not our policy to hold a car." She then proceeded to tell me should could give us a smaller car, but we would have to pay more because I was changing the type of vehicle I had originally reserved. Needless to say, we left with a mini-van and I did not pay more! I will not be using Alamo again!

Cons: On issue was the windshield wasn’t cleaned well on the inside and I had to clean myself as I was driving into the sun

Cons: Nothing, everything was really well

Cons: would have been nice if I was informed how much I was going to have to pay to park at the airport it ended up costing me another $18 I wasn't expecting to spend because I brought my vehicle to pick up the rental car if I had been informed of that I would have been prepare better and had someone drop me off at the airport instead of spending nearly 20 more dollars that I didn't need to spend

Cons: to small of a car. I drive larger cars and so it was different.o the car had eco features so when you put your foot on brakes or when you pulled up to a stop sign it would make you feel like it had died. I guess it's a great feature but when you are not used to using it, it makes you worry.

Cons: When we picked up the car, it smells like a cigarette smoke inside the car in spite that we requested non smoking car

Cons: Truck was dirty but service before and after was great

Cons: Wish Kayak would not have steered me to a non-airport location.

Cons: I asked for a car but got an SUV. The car with 8,000 miles had a smoke film on the inside of the windows that I could write in the film with my finger. It smelled like a cigar bar. I had to drive with the windows open because of the smell. The back deck was covered in dirt and not vacuumed.

Cons: Long cold walk to get car and return it! Also expensive picking up at the airport, but there isn't a choice.

Cons: I didn't have a car rental with Enterprise in Panama City....I sure hope I'm not billed for one!

Cons: I did NOT have a car rental with Enterprise in Panama City. I sure hope I don't get billed for one!

Cons: The Enterprise location refused to honor the rate I was quoted for this reservation. Tried to charge me twice as much. The manager kept telling me "that's what we come up with". I even showed him the printout with the reservation number and prices. Still would not honor it. So, I went down the road a little ways and rented a car from Hertz. The agent there helped me out with a great rate and rescued our vacation. Will not use Enterprise again. Already have a car reserved at Hertz for our next trip.

Cons: We though we reserve the car at the Airport but it was somewhere else and I had to pay an additional $50.00. Dian

Cons: The vehicle could have been a little cleaner

Cons: I believe that I was overcharged. Avia charged me $30 per day plus $15 a day for other fees and taxes There is no State tax in Florida. I probaby won't rent from Avia again. Kim

Cons: I was flying in from Houston and my flight was delayed until 11:30 p.m. arrival, which would cause me to arrive after the closing time for the ECP Avis location. I called the main customer service number for Avis and tried to get a phone number for the Panama City Airport location. Their customer service number was only available until 5 p.m. I called the main number back and asked if the ECP location would wait for me to arrive because I had no way to get from the airport to Defuniak Springs that night. They told me no, so I cancelled the car reservation. Meanwhile, United brought a plane in and was able to get us to the ECP airport before closing. My husband called and got me a new reservation for a car rental at Avis; however, I think I had to pay a few dollars more and received a smaller car. When I picked up the car, the attendant told me that she has to stay at the location until the last flight comes in that night. That would have been so helpful to know that and I would not have been in a panic about being stuck at that small airport in the country.

Cons: The desk agents presentation. When she quoted me the price for the company provided insurance policy I declined indicating I was aware my regular auto insurance covered me in this rental car. She responded by asking me in a threatening tone “even in a 12 passenger van?” The answer is yes even in a 12 passenger van as I had stated. Even though I had declined the unnecessary insurance she had tried to sell me she still tried to intimidate me in to purchasing it when I didn’t need it.

Cons: First of all, this was a bait and switch situation. The car I ordered was not available but had another just like it but for 28.00 more a day. Had no choice. But the car smelled like the person before us was smoking pot and cigarettes. Car was not clean! Poor service all around.

Cons: The car was dark with a black interior and very hot for a tropical area. The water light came on once while driving. The drop off was not well attended. There was a lady in a van sitting in the parking lot who did not get out to greet you and who was not prepared to print a receipt for lack of paper which meant lots of time waiting with a baby in the heat. We could have missed our plane if we hadn't planned to arrive with spare time. They allowed me to leave and I still had the key to the car which required a race back through the airport to return. There was one young man trying to pull the load for both of the attendants and he was clearly overwhelmed.

Cons: It was 8:00 at night when I picked up the car, very tired from the flight..The car was on empty, so had to go back inside tell the person behind the desk..then stop at a gas station to fill up.. The cars should be maintained before pick up.

Cons: Just dropped car in Panama City so no real input

Cons: It was weird that no one waa even around for inspection for pick up and drop off. I actually received very poor direction for pickup, as I was told to look for Hertz spot 205, and my car waa actually not in a Hertz spot. Furthermore, no direction was given on leaving the facility. When I dropped off, I was told to park the car in any Hertz spot, but they did not tell me if I needed to list the apot number on my return form. There was no one around to even ask.

Cons: We were very surprised the car did not a place to plug in our phone charger.

Cons: I had to wait 15-20 minutes to get the car.

Cons: Long walk

Cons: The stand was inside a Sears Auto Care and I had to call a number to get someone to come to the stand. The gentleman didn't specify that I'd be charged for a whole new day if not returning to Tampa exactly at 24 hrs. When I returned, it was explained why it was double what I was expecting but I could've planned differently had I known it wasn't prorated for an hour or two over. Also didn't have cruise control on the car which is a big feature when driving longer distances.

Cons: They charge me more money

Cons: Usb port is not working

Cons: Initial phone conversation with clerk when I called and inquired about the rental

Cons: Charged credit card $200 over rental price - day 2 still waiting for credit

Cons: NA

Cons: The counter agent trying to upsell me. I know they are just doing their job, but I get tired of that, especially when on vacation.

Cons: The staff member did not come to the counter until after we arrived. So... hopefully the bill is what it was when we reserved the car on line.

Cons: Poor customer service and car availability limited