Guest reviews
Overall rating
7,6
Good
Based on 2 272 reviews
Cleanliness
7,7
Comfort
8,3
Pick-up/Drop-off
7,8
Value for money
7,4
Pros
"Staff was friendly and informative."
(in 1087 reviews)
"It was a good experience"
(in 302 reviews)
"yes drop off was easy."
(in 156 reviews)
Cons
"No car available upon arrival."
(in 140 reviews)
"Very poor customer service!"
(in 175 reviews)
"Car smelled and was dirty"
(in 227 reviews)
Recent reviews
Traveller rating
10
3
1
4
1
Find reviews that mention:
customer service
car was clean
pick up the car
credit card
car available
great car
easy drop
friendly staff
great service
quick and easy
car smelled
airport location
great experience
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4,0
Cons: Customer support on a call was deplorable. I was hung up on twice (while speaking professionally with no raised voice or profanity), was given widely inconsistent information, and passed from person to person. It will make me never use Avis again.
review from
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10,0
Totally adapted to our needs
Pros: They were able/willing to adjust our vehicle when the one we had reserved was not meeting our needs.
Cons: Personnel were very value added.
review from
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8,4
Pros: Upgrade in car. Friendly staff.
Cons: Car was not fully clean. Maybe because it was an upgrade and had just been turned in? Guy cleaning cars was working real hard in heat.
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10,0
No worries!
Pros: What you pay for is what you get. I was worried that at the end of my trip they were going to charge extra on miles or come up with something but not at all. Picked up the car with no problems and dropped off took 5 minutes. Will definitely use again!
review from
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2,0
Cons: Cancelled the reservation because u charge .25 each mile over 1,050. Went to hertz, no extra charge
review from
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6,4
Return experience
Cons: I didn't like the time it took to rerurn the car. It was too long
review from
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10,0
Pros: the car was great, it was like drive something from outerspace. It was a great car.
review from
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4,0
Cons: Issues with the first car. upon return of the second car, Avis is trying to charge over 2 times the original rate.
review from
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9,2
Cons: Unhappy with the excessive fees and taxes associated with airport rentals.
review from
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2,8
Long, long wait and smoke-smelling car!
Cons: - Long wait at counter and only 2 agents helping people - If you don't bring back the gas receipt, Avis will charge you for an entire tank of gas, even if you filled up the tank!!! - Car reeked of cigarette smoke
review from
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10,0
Quick Trip
Pros: Service was quick and friendly.
review from
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3,6
Cons: The cost of the car ended up being much more expensive, insurance was much more expensive. Customer service was bad. Car wasn't in good repair, dents and scratches, crack in the windshield. No accountability on Avis' side, a writing pad to mark issues was basically thrown at us. Won't be renting with Avis EVER again. Was extremely disappointed to say the least.
review from
Where can I find Avis hire cars in Minneapolis?
229 South 10th Street, Avis car hire
Address
229 South 10th StreetHours
| Monday | 08:00 - 17:00 |
| Tuesday | 08:00 - 17:00 |
| Wednesday | 08:00 - 17:00 |
| Thursday | 08:00 - 17:00 |
| Friday | 08:00 - 17:00 |
| Saturday | 08:00 - 13:00 |
| Sunday | 08:00 - 13:00 |