Minneapolis Car Hire

Cons: I'm unsure about the final charges. They may be spot on but this survey comes early and I haven't had a chance to validate. They may be accurate--but I'm uncertain.

Cons: Poor Customer service! Never again!

Cons: There wad a little bit of sticky residue in one of the cup holders but the car was overall very clean.

Cons: A little slow at the counter and there was not a line when I got there

Cons: It's annoying that the counter staff always try to upsell you on stuff you don't want or need. Hard to tell if it's because I'm a woman, or if it's standard procedure. This is true for my experiences across all the rental services I've used, though, so it's not just Hertz. Still can't tell if it's because I'm a woman, though.

Cons: This extra charge is ridiculous. $13/day for an extra driver? How is this justified? I'm paying the insurance-why should Hertz have to charge me if I want my wife to drive at times? Cancelled rental - went to Enterprise where they don't have an extra driver fee for your spouse.

Cons: Kayak booking was in the system, but somehow Hertz wanted to charge me 2x more than Kayak price. Employees at Hertz Gold Plus Rewards checkin were unpleasant and incredibly incompetent, to the point of not being able to spell correctly "Road" in my address. Hertz wanted to charge 9.99USD / gallon when I forgot to refuel - so had to return to a nearby gas station where petrol costs 2USD/gallon.

Cons: Poor service. Delays. Car smelled fun. Was late to meeting because they couldn't find car. Charged for upgrade.

Cons: I ended up being charged almost double what I was quoted, even after turning in my car a day earlier than I was originally scheduled, and I still have no idea why. I wasn't able to ask any questions at drop-off, and when picking up the car they wouldn't let me talk to someone in-person, but rather through a video chat with someone off-site which was a bit awkward, at times difficult to understand, and didn't allow me to ask all the questions I had.

Cons: Nothing

Cons: No negatives

Cons: Summed up in Thrifty not thinking of the rental process from the customer's perspective ... After the pickup counter there was a guide that took us to the cars we could choose from. We had a question regarding looking over the car for scratches & dents because the first car we chose had some of note. The guide was gone, we asked the next two that came by and they didn't speak English. Next, at the departure of the pickup lot there was a backup of cars because someone's credit card wasn't accepted ... but it was accepted inside at the pickup desk? This delayed many people's departures by 5+ min. The last bit was that apparently MSP airport has car rental & dropoff at both Terminal 1 & 2, but we didn't know so we returned to the wrong one and had a 30 min walk + elevator + tram + walk + escalator journey. If dropoff location could've been hinted at that would've made our return much more smooth and convenient.

Cons: Desk was closed upon arrival and a sign said to call phone number with questions. Called but no one answered. Sign also said to check at desk in other terminal. Went to the other terminal...no Thrifty agent so the Hertz agent logged into their system to help me out. Service was fine but slow process with her. Took me over 1.5 hours to finally leave the airport in a rental car. Upon returning the car, the agent told me an extremely higher fee than I was expecting. He changed it back to the original fee right away so no problem there, but I was curious how that new fee even happened.

Cons: I picked up the car. Check out was fine. Within 15 minutes of driving the car a dash light came on stay "key battery was low". I stopped at home to pick up luggage. When I returned the car would not start. Dask light said it did not recognize the key. After leaving car and removing back key I was able to get the car started. I called trifty and spoke to a service representative who told me to not shut off the car and return it to the airport rental agency. This is where it became odd. The trifty representative told me he would only be albe to hold a car for an hour after I told him I could make it back to the airport in an hour and 15 minutes. He then had the audacity to tell me I would be required to fill up the care within 10 miles of the rental agency. That is after he told me not to shut off the car. I believe it is considered unwise to fill up an automobile with the car running. I returned to car and subsquently every thing went well. The staff at the MSP airport were pleasant and helpful. I wish I could say the same about the phone service interaction.

Cons: The gentleman at the counter told me my car choices, none of which were stated on the original buy in. They were the or equal... Since I would be driving my elderly parents around I was talked into "upgrading" for another $70.00. I went to the lot and it was still a small puddle jumper. Upgrade might mean upgrade to power windows. In the end with all the fees and taxes it was way more than stated. I want to know the out the door price please!

Cons: Flight delayed - needed my car overnight after delay. Thrifty was going to charge me over $300 to keep it overnight. They claimed they couldn't do any better. Ended up being a huge inconvenience to take it back before I was ready.

Cons: Had no choice. This was it. Wonder what would have happened if it wasn't there...downgraded or upgraded for a fee?

Cons: Confusing term "Generic or similar" What is that?

Cons: I hate the bate and switch. YOUR website said chose "special rate" and get a minimum 5 people/2 bags car. I chose that. At the Dollar counter only one vehicle available Chev Spark 4P/1B, but "I could upgrade for an additional 243.00". I emailed you, only to be told I didn't understand what the "Special" was. You're correct, the website doesn't say economy, compact, etc., but it DOES say 5P/2B.

Cons: There was a heavy sales pitch to take car insurance.

Cons: Unorganized and not well connected between checkout desk and online services. Bad check out time.

Cons: The process was typical. There was a lot of pressure to up-sell me on things I didn't need, even after I told the agent "no." I was told I could pick any car in the row, but there was only one car in the row and it was dirty.

Cons: No cruise control, which would be very nice on those looooong streches in Minnesota and Iowa :)

Cons: I booked my car for pick-up at 6 a.m. and the Dollar counter was scheduled to open at 6, yet when I arrived at 6 a.m. no one was there! I could not pick up the car because there was no agent at the counter. I waited for 45 minutes and still no one. I had a meeting scheduled and a long drive ahead of me. This is unacceptable!

Cons: We reserved a car that was supposed to hold 5 people. There were only 4 of us, but the car was a Chevy Spark. It was not large enough for 4 adults and we had no choice but to upgrade. The upgrade, along with hidden fees was almost $100 more than we were expecting. I will not rent a car through Kayak.

Cons: The computer system went down shortly before we picked up our car. This caused a 45 minute delay, in part because the manager could not unlock the cabinet with paper contracts.

Cons: Wasn't given the car as advertised.

Cons: Issues with the first car. upon return of the second car, Avis is trying to charge over 2 times the original rate.

Cons: I didn't like the time it took to rerurn the car. It was too long

Cons: Cancelled the reservation because u charge .25 each mile over 1,050. Went to hertz, no extra charge

Cons: I suggest Avis review their check-in procedure which was painfully slow with many things to be entered, coworkers to be consulted and two phone calls in the middle of it. Also took 20 minutes to actually produce the car after rental procedure itself. As long as they have been doing this, I'd think things would be more streamlined.

Cons: I rented in in late Minneapolis and had a long drive. There wasn't any window washing fluid, which made visibility difficult. This is something that should be checked in the winter for every car. Thanks! Luke

Cons: I made a mistake booking and the price more than doubled.

Cons: The strict policy about having a major credit card.

Cons: They tried to overcharge me and were rude about it

Cons: they put a phantom charge on my account that temporarily doubled the cost. I was given no notice that I saw that the charge was coming. Almost ruined my whole trip.

Cons: You had no car and cancelled on me the morning of my pick up

Cons: Icey walk way- I almost fell.

Cons: Cloth interior seating stained and appeared dirty.

Cons: I booked a car using Kayak supposedly for MSP but when I got to the airport, I was that the car was for an off-airport location some 15 minutes away by taxi...and that I would return the car to the same location...they ended up renting me a car at 2.5x the price I reserved...never again...Kayak or Enterprise

Cons: Cost more than original quote. Pick up location was not the one chosen when booking. Pick up time was different then the time requested at booking.

Cons: Iarrived before closing and their was nobody there

Cons: In fine print budget included insurance besides damage insurance (which I was told about at the pickup counter and declined) for personal property totaling some $30 per day I would had declined had I been told about like the damage waiver It is true that I had the opportunity to read the contract in its entirety but as a practical matter no one does which I presume is why the Budget rep did NOT make those personal insurance charges known to me. people should be told about these charges so they can opt out of them

Cons: The wait at checkout was over 30 minutes. I got a ticket because the car had expired plates. When I had to extend the rental due to airline issues, the automated system couldn't extend it, the first, second and third actual persons couldn't do it, and the fourth only did after calling someone else. This also took more than 30 minutes. They are trying to charge me more than $300 for the extra day, which is more than the original 5 day rental.

Cons: The car had a perfumey smell that we couldn't get out and it really bothered us. Otherwise everything was absolutely fine. The car was in good shape, no technical difficulties; felt safe.

Cons: Always best

Cons: When communicating by phone I would have liked to talk to someone in Minneapolis or at least the US not someone out of the country. I would have liked to pick up my car at the airport or at least provided with a free shuttle to downtown Minneapolis.

Cons: I did not realize the pickup site was downtown, but the Budget people at the airport explained that it was and added that the downtown site was closed for the day. I just got a different car at the airport. This reservation was nothing but hassle.