Minneapolis car hire

Cons: I'm unsure about the final charges. They may be spot on but this survey comes early and I haven't had a chance to validate. They may be accurate--but I'm uncertain.

Cons: Poor Customer service! Never again!

Cons: There wad a little bit of sticky residue in one of the cup holders but the car was overall very clean.

Cons: A little slow at the counter and there was not a line when I got there

Cons: It's annoying that the counter staff always try to upsell you on stuff you don't want or need. Hard to tell if it's because I'm a woman, or if it's standard procedure. This is true for my experiences across all the rental services I've used, though, so it's not just Hertz. Still can't tell if it's because I'm a woman, though.

Cons: This extra charge is ridiculous. $13/day for an extra driver? How is this justified? I'm paying the insurance-why should Hertz have to charge me if I want my wife to drive at times? Cancelled rental - went to Enterprise where they don't have an extra driver fee for your spouse.

Cons: Kayak booking was in the system, but somehow Hertz wanted to charge me 2x more than Kayak price. Employees at Hertz Gold Plus Rewards checkin were unpleasant and incredibly incompetent, to the point of not being able to spell correctly "Road" in my address. Hertz wanted to charge 9.99USD / gallon when I forgot to refuel - so had to return to a nearby gas station where petrol costs 2USD/gallon.

Cons: Poor service. Delays. Car smelled fun. Was late to meeting because they couldn't find car. Charged for upgrade.

Cons: I ended up being charged almost double what I was quoted, even after turning in my car a day earlier than I was originally scheduled, and I still have no idea why. I wasn't able to ask any questions at drop-off, and when picking up the car they wouldn't let me talk to someone in-person, but rather through a video chat with someone off-site which was a bit awkward, at times difficult to understand, and didn't allow me to ask all the questions I had.

Cons: You were not open so I had to go to Hertz to help menper your sign. My quote was 85 dollars which turnes to 312 dollars. Car wasnt clean. Computer system was slow. Clerk could careless if there was a line. Very poor customer service

Cons: The employee charged me more than the deal I got on Kayak.com although I booked the car 10 minutes before picking it up. And when I told him about it, he said that they are free to change it to whatever they like and that I agreed on that when I signed the deal online (the fine print) I found that to be disturbing!!! He only added few dollars and I was in a hurry so I didn't argue.

Cons: There was a very long line and when I went to the garage where the cars were there were no attendance. So I ended up renting from another agency.

Cons: Arrived at the desk after hours due to plane delay and slept for a few hours in the airport... when the clerk arrived he mentioned that Hertz honored Dollar reservations so I could have made it to the hotel that night! Emailed the bill due to having to rush to catch a plane- way more money then I expected... I expected a fee for gas that I did not prepay but not at over 10 bucks a gallon! email asking about the fee bounced back when I saw it this morning....

Cons: When I was assigned a car, I went down and there were no cars in the designated spots. Then I tried finding someone. I waited for 20 minutes and no one showed up. I was not the only one waiting. No one ever showed up.

Cons: We were given an estimate 3 times greater than the actual bill. Also,mother person who checked us in was not use friendly, at all.

Cons: The service was TERRIBLE. My pick-up took well over an hour and I was given incorrect information about the return process causing that to take an increased amount of time. Would NOT recommend. Shell out a few more bucks for a better company!

Cons: When we returned our car they over charged our daily rate. Then we saw in our bank account they made two charges both more then what our receipt said. Still have not been able to talk to anyone as to what the charges are for.

Cons: There was nobody there when I dropped the car off. Just a security guard watching the car rental area for multiple vendors. Felt strange leaving the key in an unlocked car and walking away, without a signature from Dollar acknowledging I returned the car in good shape, etc.

Cons: Wasn't given the car as advertised.

Cons: Issues with the first car. upon return of the second car, Avis is trying to charge over 2 times the original rate.

Cons: I didn't like the time it took to rerurn the car. It was too long

Cons: Cancelled the reservation because u charge .25 each mile over 1,050. Went to hertz, no extra charge

Cons: I suggest Avis review their check-in procedure which was painfully slow with many things to be entered, coworkers to be consulted and two phone calls in the middle of it. Also took 20 minutes to actually produce the car after rental procedure itself. As long as they have been doing this, I'd think things would be more streamlined.

Cons: I rented in in late Minneapolis and had a long drive. There wasn't any window washing fluid, which made visibility difficult. This is something that should be checked in the winter for every car. Thanks! Luke

Cons: When booking I booked the 'special' and it had a picture of a Nissan crossover. When checking in I was told I booked a sub-compact. So rather than drive a sardine can I did opt for a larger car. Then all these add on fees appeared. Insurance something, platinum road side assistance, etc. I'll be calling to get those reversed. Thrifty wasn't really thrifty at all.

Cons: I booked this car because of the special on kayak and also because of the size that it would hold. It appeared to be a reasonable deal. When I went to pick up the car I was told by the thrifty agent that it was a very small car for "five small people and five small bags" It seems to me that the size of people and the size of bags should be a standardized unit to compare deals objectively. I was then up charged greatly for a car that would hold my luggage. My plan was to have it for 10 days. I returned it in two and was charged extra for ending the lease early, As I was moving from the UK to the US I felt held hostage by questionable business practice. I felt exhausted from long travel and cheated and that I had no options at the time. It would benefit you to know that I have since booked two other rental cars and I have not used thrifty or kayak.

Cons: No one present at drop-off to checkout the car, sign off on its condition, offer a receipt, etc.

Cons: Nothing

Cons: I presented the small scratches and tiny pits on the car that took me 30 minutes to inspect and catalog. The check-out representative said, "Oh, don't worry about those" as she walked around the car in 30 seconds. I demanded that my findings be documented on the contract. She did so at my insistence. She was not rude at all. Still, I know that if it is not written down, there is no legal credibility to "my word" when established corroboration is needed.

Cons: The pickup and drop off at the airport could have been better explained. Very hard to do when you didn't fly into the airport. No receipt at the end either or anyone else looking at the car to make sure it was all ok still.

Cons: I made a mistake booking and the price more than doubled.

Cons: The strict policy about having a major credit card.

Cons: They tried to overcharge me and were rude about it

Cons: they put a phantom charge on my account that temporarily doubled the cost. I was given no notice that I saw that the charge was coming. Almost ruined my whole trip.

Cons: You had no car and cancelled on me the morning of my pick up

Cons: Icey walk way- I almost fell.

Cons: Cloth interior seating stained and appeared dirty.

Cons: I booked a car using Kayak supposedly for MSP but when I got to the airport, I was that the car was for an off-airport location some 15 minutes away by taxi...and that I would return the car to the same location...they ended up renting me a car at 2.5x the price I reserved...never again...Kayak or Enterprise

Cons: Cost more than original quote. Pick up location was not the one chosen when booking. Pick up time was different then the time requested at booking.

Cons: Iarrived before closing and their was nobody there

Cons: In fine print budget included insurance besides damage insurance (which I was told about at the pickup counter and declined) for personal property totaling some $30 per day I would had declined had I been told about like the damage waiver It is true that I had the opportunity to read the contract in its entirety but as a practical matter no one does which I presume is why the Budget rep did NOT make those personal insurance charges known to me. people should be told about these charges so they can opt out of them

Cons: The wait at checkout was over 30 minutes. I got a ticket because the car had expired plates. When I had to extend the rental due to airline issues, the automated system couldn't extend it, the first, second and third actual persons couldn't do it, and the fourth only did after calling someone else. This also took more than 30 minutes. They are trying to charge me more than $300 for the extra day, which is more than the original 5 day rental.

Cons: The car had a perfumey smell that we couldn't get out and it really bothered us. Otherwise everything was absolutely fine. The car was in good shape, no technical difficulties; felt safe.

Cons: Always best

Cons: When communicating by phone I would have liked to talk to someone in Minneapolis or at least the US not someone out of the country. I would have liked to pick up my car at the airport or at least provided with a free shuttle to downtown Minneapolis.

Cons: I did not realize the pickup site was downtown, but the Budget people at the airport explained that it was and added that the downtown site was closed for the day. I just got a different car at the airport. This reservation was nothing but hassle.