Guest reviews
Overall rating
7,0
Good
Based on 214 reviews
Cleanliness
7,6
Comfort
7,4
Pick-up/Drop-off
6,5
Value for money
6,8
Pros
"Staff was friendly and informative."
(in 1087 reviews)
"It was a good experience"
(in 302 reviews)
"yes drop off was easy."
(in 156 reviews)
Cons
"No car available upon arrival."
(in 140 reviews)
"Very poor customer service!"
(in 175 reviews)
"Car smelled and was dirty"
(in 227 reviews)
Recent reviews
Traveller rating
25
24
22
15
18
Find reviews that mention:
customer service
car was clean
pick up the car
credit card
car available
great car
easy drop
friendly staff
great service
quick and easy
car smelled
airport location
great experience
-
9,2
Pros: Pickup person at counter was very nice. Not much to say about dropoff
Cons: Not much
review from
-
4,8
Cons: One hour wait at least to pick up. Understaffed, otherwise would have been ok.
review from
-
7,2
Pros: Staff at desk on both ends were working alone with long lines, felt understaffed.
Cons: The desk was closed at 830pm and we had to go outside to the Preferred desk. This wasn't clear and several of us waited around confused, which was a bummer after a long flight and missing a connection.
review from
-
3,2
Pros: There were two women who stayed after hours at the pick up counter because the weight of poor management was put on their shoulders unfairly. They were amazing and so kind
Cons: The car was not great. It was given to me with deflated tires. Getting them them to remove it from my life was such a hassle
review from
-
5,2
Pros: The car itself was good. Clean, in good condition no issues.
Cons: The AVIS line to pick up the rental car was Ridiculous! We waited for an hour and a half.
review from
-
6,4
Pros: Price was great! Couldn’t beat it. $19 for 12 hours after taxes. $6 more bucks if you add the gas I used.
Cons: To some extent understandable in this current environment, but waiting in line outside for 2.5 hours just to get the car that I reserved, very frustrating...especially since it was from 10pm -12:30am. On the other end, Drop off was too easy. Just a shame the pickup process was awful, despite the three man crew they had on hand for 15 folks in line.
review from
-
4,0
Cons: Refunf assistance during covid 19
review from
-
2,0
Cons: didn’t have any cars when i got to the rental coi ter
review from
-
2,0
Pros: Staff was fine
Cons: Avis did not honor reservation. Only offered upgrades for more money.
review from
-
4,0
Pros: When I arrived at the car rental place, they had no cars available and was not able to honor any reservations made the prior two days. So I had to find another car rental. Avis staff was courteous and professional.
Cons: When I arrived at the car rental place, they had no cars available and was not able to honor any reservations made the prior two days. So I had to find another car rental. Avis staff was courteous and professional.
review from
-
4,4
Pros: Car is fine, despite being high mileage
Cons: Terrible smell. Clearly lots of smoking in the car that was trying to be addressed by a few bottles of perfume.
review from
-
2,0
Cons: Lines were hours long
review from