Guest reviews
Overall rating
5,9
Okay
Based on 391 reviews
Cleanliness
5,3
Comfort
5,5
Pick-up/Drop-off
4,7
Value for money
5,1
Pros
"Easy to find, friendly staff."
(in 305 reviews)
"car was clean and very comfortable."
(in 734 reviews)
"Great price and clean."
(in 280 reviews)
Cons
"No communication, terrible customer service"
(in 81 reviews)
"Major credit card not enough."
(in 28 reviews)
"Did not find car rental place."
(in 28 reviews)
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
Find reviews that mention:
customer service
credit card
pick up the car
shuttle from the airport
returned the car
car was clean
friendly staff
car was dirty
rental place
car available
took over an hour
car insurance
great price
drop off the car
great car
car was great
-
2,0
Cons: I reserved a car online and when it was time to pick up the car, the rep at the counter told me I had reserved the car when there was a "glitch in the system" because there were no cars actually available. That's all he could tell me and "sorry about that". IT IS COMICAL that I would receive a survey link after NOT ACTUALLY DRIVING OFF WITH A CAR FROM ACE!!! No plans to try them again.
review from
-
2,8
Pros: It was terrible. I was directed to a spam phone line listed as ACE customer service that took personal information. And, no one responded or followed up. I'm disgusted.
review from
-
5,6
Pros: Car was fine
Cons: Car had way too much scent, as though they were trying to cover something up. Also the real difficulty I had was I arrived at the counter and no one was there. No sign that said "Will be back in X minutes." Just nothing. The counter beside me (diff company) said "Stay in line, they will be here."
review from
-
5,2
Pros: Drop-off
Cons: The company needs to specify to the customers that they determine the pick up time and that they only hold the reservation for 2 hours.
review from
-
4,0
Mediocre customer service at desk
Pros: not much
Cons: Weird questions from front desk clerk NO RECEIPT.
review from
-
6,4
Pros: price was significantly lower than hertz pickup and drop-off were easy and relatively fast
Cons: car had 57,000 miles and was a little tired
review from
-
2,0
This was the worst experience I’ve ever had
Cons: It took 4 hours to find my rental car and a trip to another hertz. They wasted the first day of my short vacation. The people who worked there were incredibly rude. And made the situation much more unbearable. Also ended up paying an extra insurance because apparently they didn’t take the insurance i paid online. It was a waste of money.
review from
-
4,0
Cons: Huge hassle returning 2 hours late.
review from
-
6,0
Satisfactory
Pros: Car was functional, pick up and drop off were adequate
Cons: very bare-bones operation.
review from
-
2,0
Didn't even pick up the car
Cons: They had my flight information ahead of time. I called them to let them know plane flight was delayed (by ~30-45min)- no one even picked up the phone. Went onto the flight thinking, "They wouldn't have asked for my flight number if this wasn't a problem they were used to having to deal with." Finally showed up at Atlanta Airport's Rental Car Center to a closed booth. Another rental company was open and happy to take my money. Never again Ace.
review from
-
2,8
Car was full of ants. Hard to locate attendants at pickup and drop off
Pros: I guess it was cheap, but not with the slight savings
Cons: The car was full of thousands of ants that crawled everywhere while I was driving and got into my bags. The pickup and drop off area is a tiny stand that is hard to find, and there is not an attendant manning it.
review from
-
2,0
Shouldn't be an ootion
Pros: N/a
Cons: Renters must be flying in from outside of Georgia to use the service which has a 150 mileage limit. This service shouldn't be included in searches unless these stipulations are made up front - they are not - rather found in the fine print.
review from
-
2,0
Cons: I reserved a car online and when it was time to pick up the car, the rep at the counter told me I had reserved the car when there was a "glitch in the system" because there were no cars actually available. That's all he could tell me and "sorry about that". IT IS COMICAL that I would receive a survey link after NOT ACTUALLY DRIVING OFF WITH A CAR FROM ACE!!! No plans to try them again.
review from
-
2,8
Pros: It was terrible. I was directed to a spam phone line listed as ACE customer service that took personal information. And, no one responded or followed up. I'm disgusted.
review from
-
5,6
Pros: Car was fine
Cons: Car had way too much scent, as though they were trying to cover something up. Also the real difficulty I had was I arrived at the counter and no one was there. No sign that said "Will be back in X minutes." Just nothing. The counter beside me (diff company) said "Stay in line, they will be here."
review from
-
5,2
Pros: Drop-off
Cons: The company needs to specify to the customers that they determine the pick up time and that they only hold the reservation for 2 hours.
review from
-
4,0
Mediocre customer service at desk
Pros: not much
Cons: Weird questions from front desk clerk NO RECEIPT.
review from
-
6,4
Pros: price was significantly lower than hertz pickup and drop-off were easy and relatively fast
Cons: car had 57,000 miles and was a little tired
review from
-
2,0
This was the worst experience I’ve ever had
Cons: It took 4 hours to find my rental car and a trip to another hertz. They wasted the first day of my short vacation. The people who worked there were incredibly rude. And made the situation much more unbearable. Also ended up paying an extra insurance because apparently they didn’t take the insurance i paid online. It was a waste of money.
review from
-
4,0
Cons: Huge hassle returning 2 hours late.
review from
-
6,0
Satisfactory
Pros: Car was functional, pick up and drop off were adequate
Cons: very bare-bones operation.
review from
-
2,0
Didn't even pick up the car
Cons: They had my flight information ahead of time. I called them to let them know plane flight was delayed (by ~30-45min)- no one even picked up the phone. Went onto the flight thinking, "They wouldn't have asked for my flight number if this wasn't a problem they were used to having to deal with." Finally showed up at Atlanta Airport's Rental Car Center to a closed booth. Another rental company was open and happy to take my money. Never again Ace.
review from
-
2,8
Car was full of ants. Hard to locate attendants at pickup and drop off
Pros: I guess it was cheap, but not with the slight savings
Cons: The car was full of thousands of ants that crawled everywhere while I was driving and got into my bags. The pickup and drop off area is a tiny stand that is hard to find, and there is not an attendant manning it.
review from
-
2,0
Shouldn't be an ootion
Pros: N/a
Cons: Renters must be flying in from outside of Georgia to use the service which has a 150 mileage limit. This service shouldn't be included in searches unless these stipulations are made up front - they are not - rather found in the fine print.
review from
Other suppliers in College Park scored
Where can I find Ace hire cars in College Park?
2200 Rental Car Center Parkway, Ace car hire
Address
2200 Rental Car Center ParkwayHours
| Monday | 07:00 - 23:00 |
| Tuesday | 07:00 - 23:00 |
| Wednesday | 07:00 - 23:00 |
| Thursday | 07:00 - 23:00 |
| Friday | 07:00 - 23:00 |
| Saturday | 08:00 - 22:00 |
| Sunday | 08:00 - 22:00 |
Phone
+1 404 209 1222FAQs about hiring a car from Ace in College Park
How many car hire locations does Ace have in College Park?
Ace has 1 car hire location in College Park. Take a look at our Ace hire location map to find the best car hires near you.
Does Ace have a car hire location at the airport: Hartsfield-Jackson airport (ATL)?
No (according to our data)
Does Ace offer shuttle or airport pick-up services from Hartsfield-Jackson airport (ATL)?
Yes