Cons: I reserved a car online and when it was time to pick up the car, the rep at the counter told me I had reserved the car when there was a "glitch in the system" because there were no cars actually available. That's all he could tell me and "sorry about that". IT IS COMICAL that I would receive a survey link after NOT ACTUALLY DRIVING OFF WITH A CAR FROM ACE!!! No plans to try them again.
Pros: It was terrible. I was directed to a spam phone line listed as ACE customer service that took personal information. And, no one responded or followed up. I'm disgusted.
Pros: Car was fine
Cons: Car had way too much scent, as though they were trying to cover something up. Also the real difficulty I had was I arrived at the counter and no one was there. No sign that said "Will be back in X minutes." Just nothing. The counter beside me (diff company) said "Stay in line, they will be here."
Cons: The company needs to specify to the customers that they determine the pick up time and that they only hold the reservation for 2 hours.
Mediocre customer service at desk
Pros: not much
Cons: Weird questions from front desk clerk NO RECEIPT.
Pros: price was significantly lower than hertz
pickup and drop-off were easy and relatively fast
Cons: car had 57,000 miles and was a little tired
This was the worst experience I’ve ever had
Cons: It took 4 hours to find my rental car and a trip to another hertz. They wasted the first day of my short vacation. The people who worked there were incredibly rude. And made the situation much more unbearable. Also ended up paying an extra insurance because apparently they didn’t take the insurance i paid online. It was a waste of money.
Cons: Huge hassle returning 2 hours late.
Pros: Car was functional, pick up and drop off were adequate
Cons: very bare-bones operation.
Didn't even pick up the car
Cons: They had my flight information ahead of time. I called them to let them know plane flight was delayed (by ~30-45min)- no one even picked up the phone. Went onto the flight thinking, "They wouldn't have asked for my flight number if this wasn't a problem they were used to having to deal with." Finally showed up at Atlanta Airport's Rental Car Center to a closed booth. Another rental company was open and happy to take my money. Never again Ace.
Car was full of ants. Hard to locate attendants at pickup and drop off
Pros: I guess it was cheap, but not with the slight savings
Cons: The car was full of thousands of ants that crawled everywhere while I was driving and got into my bags. The pickup and drop off area is a tiny stand that is hard to find, and there is not an attendant manning it.
Shouldn't be an ootion
Cons: Renters must be flying in from outside of Georgia to use the service which has a 150 mileage limit. This service shouldn't be included in searches unless these stipulations are made up front - they are not - rather found in the fine print.
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No (according to our data)