Book Ace car hires in College Park

Satisfactory

Pros: Car was functional, pick up and drop off were adequate

Cons: very bare-bones operation.

Didn't even pick up the car

Cons: They had my flight information ahead of time. I called them to let them know plane flight was delayed (by ~30-45min)- no one even picked up the phone. Went onto the flight thinking, "They wouldn't have asked for my flight number if this wasn't a problem they were used to having to deal with." Finally showed up at Atlanta Airport's Rental Car Center to a closed booth. Another rental company was open and happy to take my money. Never again Ace.

Car was full of ants. Hard to locate attendants at pickup and drop off

Pros: I guess it was cheap, but not with the slight savings

Cons: The car was full of thousands of ants that crawled everywhere while I was driving and got into my bags. The pickup and drop off area is a tiny stand that is hard to find, and there is not an attendant manning it.

Shouldn't be an ootion

Pros: N/a

Cons: Renters must be flying in from outside of Georgia to use the service which has a 150 mileage limit. This service shouldn't be included in searches unless these stipulations are made up front - they are not - rather found in the fine print.

Cons: the back seat belt didn't work, the engine had problems, the windshield wipers didn't work well. It felt like an old car that had a lot of problems with and they were just limping along. I would not recommend again!!

VERY unfriendly desk agents and broken GPS

Pros: One of the men who helped examine my car on drop off was very courteous, but the manager of this location was very aggressive and rude. One of the men who helped check me out suggested I call Amex to be reimbursed for scratches on my back bumper that should have been recorded by man who gave me the car in parking lot.

Cons: Rude check in staff and manager. Initial GPS given didn't work. Parking lot attendant was not available to answer questions re: car after handing over keys and was difficult to locate. Manger was extremely aggressive and rude when I returned the car with minor scratches on back bumper. When I explained these scratches should have been noted during check in process, he dismissed me. The parking lot attendant during check out was very courteous and introduced me to very pleasant desk agent who suggested I call Amex to be reimbursed for these estimated $500 in damages. If it weren't for the friendliness of the checkout parking lot attendant and very helpful desk agent, I would have been exceptionally frustrated. However, their wise advice enabled me to call Amex (credit card I used to book car) and file an insurance claim immediately. I will NEVER use ACE again and actively tell friends/family to avoid this car rental company at all cost.