Cons: Line to pick up rental was so long I had to go with another company. Easily a two hour wait. Longer than my flight.
Cons: There was a lack of respect for social distancing and mask etiquette on both sides (pick up and drop off). They also surprised me with unexpected fees with no one working in the central office on the weekend to answer my calls and rectify.
Pros: Staff was no Help at all
Cons: Just start over with the whole staff
Cons: Very rude, never gave full information. Gave me approval for rental then when I got a tide to there, I was told they don't rent locally. Left me stranded for hours while finding a ride
Cons: People actually did their job.
Pros: Tony from ATL office was super friendly.
Cons: Car was not very clean at all. Also, we reserved a Jetta-type vehicle, but all they had for us was an 18 passenger van or a huge, gas guzzling pickup truck. Ok that's fine, obviously went with the truck (it was just my wife and I). A couple days into the rental, the car started having problems shifting and the dash would display text that said to put the car in park in order to start the engine, but the engine was already started. I spent over an hour calling different numbers trying to figure out how to switch the vehicle out and every time I was told to call a different number- it was a wild goose chase. Eventually someone from the ATL office informed me I had to drive it to the nearest airport to switch it out. This proved to be dangerous as the car took a minute to shift into gear as I tried to accelerate onto the freeway, but I got there and got a new car, which was of course, not clean (actually dirtier than the initial truck), but at least it got us where we needed to go.
Cons: I could have been given a car since I had a reservation but I was told the reservation only locked in a rate and a car was not guaranteed.
Pros: The car was clean. The staff at the pickup and drop off counters were nice and professional.
Cons: I reserved a premium sedan and all that was available was an SUV. I rented the car for a long drive and the change to an SUV made for a much less comfortable experience.
Cons: The initial car assigned smelled like a smoke box. The person at the counter quickly provided a different car which I really appreciated.
Non-smoking cars would be a great value. Regardless of how much you clean, after they have been smoked in you can't remove the smell.
Pros: easy drop off!!
Cons: all was great!!
Pros: yes, everthing was easy and as planned. Using Kayak was a life saver. I needed a one way rental at 12:30am in Atlanta. Everyone was saying there were no car available. I used KAYAK and got what I needed right away and we were on the road! The Budget line was much shorter than others that night
Cons: Wish I would have known sooner that there are special options and features available when booking online vs walking up to the counter. Online booking is the way to go, cheaper, faster, and you can get cars when no one else can!!
Cons: They could have had a car for me. I had to wait for 40 minutes for a car because they had no cars. And then I had to take a stick-shift sports car when all I wanted was an economy car.
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No (according to our data)