Guest reviews
Overall rating
7,4
Good
Based on 4 383 reviews
Cleanliness
8,1
Comfort
8,0
Pickup/dropoff
7,6
Value for money
7,6
Pros
"Car was nice and clean"
(in 595 reviews)
"Staff was friendly and helpful."
(in 215 reviews)
"Nice car, good value, ."
(in 444 reviews)
Cons
"the customer service was terrible."
(in 242 reviews)
"Pickup took over an hour."
(in 57 reviews)
"We don't have credit cards."
(in 99 reviews)
Recent reviews
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Find reviews that mention:
customer service
pick up the car
credit card
car was clean
great car
car available
car was great
drop off the car
easy drop
picked up the car
long line
took a few minutes
great service
car smelled
friendly staff
great experience
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6,4
Pros: The car was clean. The staff at the pickup and drop off counters were nice and professional.
Cons: I reserved a premium sedan and all that was available was an SUV. I rented the car for a long drive and the change to an SUV made for a much less comfortable experience.
review from
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7,6
Cons: The initial car assigned smelled like a smoke box. The person at the counter quickly provided a different car which I really appreciated. Non-smoking cars would be a great value. Regardless of how much you clean, after they have been smoked in you can't remove the smell.
review from
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8,0
Pros: easy drop off!!
Cons: all was great!!
review from
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9,6
Pros: yes, everthing was easy and as planned. Using Kayak was a life saver. I needed a one way rental at 12:30am in Atlanta. Everyone was saying there were no car available. I used KAYAK and got what I needed right away and we were on the road! The Budget line was much shorter than others that night
Cons: Wish I would have known sooner that there are special options and features available when booking online vs walking up to the counter. Online booking is the way to go, cheaper, faster, and you can get cars when no one else can!!
review from
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6,4
Cons: They could have had a car for me. I had to wait for 40 minutes for a car because they had no cars. And then I had to take a stick-shift sports car when all I wanted was an economy car.
review from
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9,2
Pros: Our counter lady in the atlanta airport Jessica was outstanding, listen to our needs & was willing to help in everything we needed, like it should be when companies deal with customers, she gave us the best customer service I have experienced in a very long time at the atlanta airport. Such an asset
Cons: The rental price is high, I used to get this rental car on way from miami to atlanta around $50 - $80 the most, but $151 have been the highest I have paid :(
review from
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10,0
Pros: Longish wait on a Sunday due to Masters golf tournament, but desk help was very professional and friendly. I was less than an hour late on my return, but was refunded when I emailed them with no hassle. I appreciated that very much and will use them again just because of this.
review from
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4,4
Pros: Drop off was easy
Cons: Pick up took almost an hour, and we ended up with a truck that was more difficult to drive and used a lot more gas. Overall, could have been a more positive experience
review from
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6,0
Cons: Attentiveness by the sales receptionist at the point of pick up.
review from
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8,4
Pros: Friendly staff. Easy check in
Cons: I rented a 12 passenger van. However when I checked in they said they only had 15 person passenger van. The price was same however I was not expecting/did not want to drive a 15 person van because it is a high top and much more difficult to drive, adding more liability on me
review from
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2,0
Cons: Car not available despite being prepaid. And they don’t issue refund, you have to call. The worst.
review from
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2,0
Horrible service. Took four hours to get a car I didn’t even order
Cons: I had to wair four hours after landing to get a car I didn’t even order to begin wirh. Has to put an additional $400+ down as a deposit. The car was filthy on the inside to the point I had to clean it myself. The price kept going up and up. Will NEVER rent or referral this car rental place to anyone. Worst experience ans ruined the beginning of my vacation.
review from
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9,6
Pros: yes, everthing was easy and as planned. Using Kayak was a life saver. I needed a one way rental at 12:30am in Atlanta. Everyone was saying there were no car available. I used KAYAK and got what I needed right away and we were on the road! The Budget line was much shorter than others that night
Cons: Wish I would have known sooner that there are special options and features available when booking online vs walking up to the counter. Online booking is the way to go, cheaper, faster, and you can get cars when no one else can!!
review from
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9,2
Pros: Our counter lady in the atlanta airport Jessica was outstanding, listen to our needs & was willing to help in everything we needed, like it should be when companies deal with customers, she gave us the best customer service I have experienced in a very long time at the atlanta airport. Such an asset
Cons: The rental price is high, I used to get this rental car on way from miami to atlanta around $50 - $80 the most, but $151 have been the highest I have paid :(
review from
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10,0
Pros: Longish wait on a Sunday due to Masters golf tournament, but desk help was very professional and friendly. I was less than an hour late on my return, but was refunded when I emailed them with no hassle. I appreciated that very much and will use them again just because of this.
review from
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7,6
Cons: The initial car assigned smelled like a smoke box. The person at the counter quickly provided a different car which I really appreciated. Non-smoking cars would be a great value. Regardless of how much you clean, after they have been smoked in you can't remove the smell.
review from
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8,0
Pros: easy drop off!!
Cons: all was great!!
review from
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8,4
Pros: Friendly staff. Easy check in
Cons: I rented a 12 passenger van. However when I checked in they said they only had 15 person passenger van. The price was same however I was not expecting/did not want to drive a 15 person van because it is a high top and much more difficult to drive, adding more liability on me
review from
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6,4
Pros: The car was clean. The staff at the pickup and drop off counters were nice and professional.
Cons: I reserved a premium sedan and all that was available was an SUV. I rented the car for a long drive and the change to an SUV made for a much less comfortable experience.
review from
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6,4
Cons: They could have had a car for me. I had to wait for 40 minutes for a car because they had no cars. And then I had to take a stick-shift sports car when all I wanted was an economy car.
review from
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4,4
Pros: Drop off was easy
Cons: Pick up took almost an hour, and we ended up with a truck that was more difficult to drive and used a lot more gas. Overall, could have been a more positive experience
review from
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6,0
Cons: Attentiveness by the sales receptionist at the point of pick up.
review from
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2,0
Cons: Car not available despite being prepaid. And they don’t issue refund, you have to call. The worst.
review from
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2,0
Horrible service. Took four hours to get a car I didn’t even order
Cons: I had to wair four hours after landing to get a car I didn’t even order to begin wirh. Has to put an additional $400+ down as a deposit. The car was filthy on the inside to the point I had to clean it myself. The price kept going up and up. Will NEVER rent or referral this car rental place to anyone. Worst experience ans ruined the beginning of my vacation.
review from
Other suppliers in College Park scored
Where can I find Budget hire cars in College Park?
2300 Rental Car Center Parkway, Budget car hire
Address
2300 Rental Car Center ParkwayPhone
+1 404 530 3000FAQs about hiring a car from Budget in College Park
How many car hire locations does Budget have in College Park?
Budget has 1 car hire location in College Park. Take a look at our Budget hire location map to find the best car hires near you.
Does Budget have a car hire location at the airport: Hartsfield-Jackson Airport (ATL)?
No (according to our data)
Does Budget offer shuttle or airport pick-up services from Hartsfield-Jackson Airport (ATL)?
Yes