Guest reviews
Overall rating
7,6
Good
Based on 2 291 reviews
Cleanliness
7,7
Comfort
7,5
Pickup/dropoff
7,7
Value for money
7,7
Pros
"The customer service was excellent!."
(in 162 reviews)
"Car was clean, at least"
(in 242 reviews)
"Rental agency gave excellent service."
(in 120 reviews)
Cons
"Car not available on arrival."
(in 71 reviews)
"Credit Card payment > $530."
(in 42 reviews)
"Customer service is a bad joke."
(in 93 reviews)
Recent reviews
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Find reviews that mention:
customer service
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car was clean
great car
car available
great service
easy drop
car was great
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returned the car
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car smelled
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9,6
Pros: Staff at both pick up and drop off were excellent, very polite and helpful. Drop off location in Charlotte was a little difficult to find/notice due to location and store frontage, but figured it out after calling that office.
Cons: Drop off location signage.
review from
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2,0
$700 debit card deposit
Cons: I expected $200 plus rental. WOW. Denied. Stuck on a Sunday with limited options. Had to borrow a friends car. I understand it was my responsibility to check ahead but i rent cars. Never 700
review from
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10,0
Pros: Service friendly. Great price!
Cons: Nothing
review from
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4,0
Cons: The rental offfice at 390 Meeting St was closed when I went to pick up my car so I had to arrange a new rental the following day. The office was at the Sears Auto Center which is closing and the Avis people could’t open up until 15 minutes late. My rental was for one day and cost me $150 which did. include $30 for insurance. The Avis agents were courteous but my overall experience was not good. Avis is moving out of the Sears Auto Center as I understand it. As for the office at Meeting St, I had called Avis and was lead to believe I couldn’t get the car until after 12 but the office closed at 12.
review from
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8,4
Pros: Car was very clean, no issues with driving at all.
Cons: This location is an off-airport type, and there was no transportation to and from the airport. The drop-off up-charge was $120, which seems excessive.
review from
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2,0
Pros: nothing
Cons: attempted to overcharge! abbusive employees! no apology when caught !!!! am a 30 year PREFERRED customer.
review from
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6,8
Car trouble we
Cons: We had a really new car, but had to be jump started 2 times in the morning before leaving condo the battery wouldn't crank the motor to start. We received assistance from valet at condo and and no more issues that day. But overnight again car needed a jump start.
review from
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8,0
Titanium Ride
Pros: The operator was very friendly and had my car pulled up for a speedy pick up. I was surprised with my first experience driving a keyless car.
Cons: The Ford Focus Titanium was pretty cool but kind of cramped. I think it's too small to have been appropriately classified as a Midsize.
review from
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6,4
Pros: Counter was helpful and very nice. Drop off was super easy and friendly.
Cons: There were even more taxes added when I went to pick up.
review from
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9,2
Were fair with the problems I had
Pros: They're always easy to get in and get out without a hassle. Owner compensated me with a free day for my trouble. thanks!
Cons: I couldnt get a car changed out with a flat
review from
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10,0
Rental in Charleston
Pros: Rental went extra smooth and price was excellent!
review from
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4,4
Airport confusion
Pros: I wanted a rental car from the airport as I always do . Somehow your site took me to a pick up at a local mall. Given my time from and being unaware that that was the arrangement I wa horribly inconvenienced I wond up getting one from the airport and paying twice the price
Cons: The codes you use for location were confusing Even the desk clerk said so
review from
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9,6
Pros: Staff at both pick up and drop off were excellent, very polite and helpful. Drop off location in Charlotte was a little difficult to find/notice due to location and store frontage, but figured it out after calling that office.
Cons: Drop off location signage.
review from
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10,0
Pros: Service friendly. Great price!
Cons: Nothing
review from
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9,2
Were fair with the problems I had
Pros: They're always easy to get in and get out without a hassle. Owner compensated me with a free day for my trouble. thanks!
Cons: I couldnt get a car changed out with a flat
review from
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10,0
Rental in Charleston
Pros: Rental went extra smooth and price was excellent!
review from
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8,4
Pros: Car was very clean, no issues with driving at all.
Cons: This location is an off-airport type, and there was no transportation to and from the airport. The drop-off up-charge was $120, which seems excessive.
review from
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6,8
Car trouble we
Cons: We had a really new car, but had to be jump started 2 times in the morning before leaving condo the battery wouldn't crank the motor to start. We received assistance from valet at condo and and no more issues that day. But overnight again car needed a jump start.
review from
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8,0
Titanium Ride
Pros: The operator was very friendly and had my car pulled up for a speedy pick up. I was surprised with my first experience driving a keyless car.
Cons: The Ford Focus Titanium was pretty cool but kind of cramped. I think it's too small to have been appropriately classified as a Midsize.
review from
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2,0
$700 debit card deposit
Cons: I expected $200 plus rental. WOW. Denied. Stuck on a Sunday with limited options. Had to borrow a friends car. I understand it was my responsibility to check ahead but i rent cars. Never 700
review from
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4,0
Cons: The rental offfice at 390 Meeting St was closed when I went to pick up my car so I had to arrange a new rental the following day. The office was at the Sears Auto Center which is closing and the Avis people could’t open up until 15 minutes late. My rental was for one day and cost me $150 which did. include $30 for insurance. The Avis agents were courteous but my overall experience was not good. Avis is moving out of the Sears Auto Center as I understand it. As for the office at Meeting St, I had called Avis and was lead to believe I couldn’t get the car until after 12 but the office closed at 12.
review from
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2,0
Pros: nothing
Cons: attempted to overcharge! abbusive employees! no apology when caught !!!! am a 30 year PREFERRED customer.
review from
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6,4
Pros: Counter was helpful and very nice. Drop off was super easy and friendly.
Cons: There were even more taxes added when I went to pick up.
review from
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4,4
Airport confusion
Pros: I wanted a rental car from the airport as I always do . Somehow your site took me to a pick up at a local mall. Given my time from and being unaware that that was the arrangement I wa horribly inconvenienced I wond up getting one from the airport and paying twice the price
Cons: The codes you use for location were confusing Even the desk clerk said so
review from
Other suppliers in Charleston scored
Where can I find Avis hire cars in Charleston?
5500 International Blvd, Avis car hire
Address
5500 International BlvdPhone
+1 843 767 7030FAQs about hiring a car from Avis in Charleston
How many car hire locations does Avis have in Charleston?
Avis has 3 car hire locations in Charleston. Take a look at our Avis hire location map to find the best car hires near you.
Does Avis have a car hire location at the airport: AFB-Municipal Airport (CHS)?
Yes
Does Avis offer shuttle or airport pick-up services from AFB-Municipal Airport (CHS)?
Yes