Pros: The return staff
Cons: Not being lied to about price
Pros: Not at all!! Our plane was late 1 hour and they were closed! Who closes a car rental business at noon on Saturday??? Plus I booked to pick up at Charleston international airport which the paperwork reflects, and we got to the counter they said it was an off site pickup, and they were closed already!!! The counter said they didn’t have any cars available and if they did it would be $908. !!!
I ended up having to pay for a hotel that night and rented a car from Avis the next day!! I was out an additional $200 due to all of this! Will ONLY deal directly with the rental companies in the future - will NEVER use your company again to book through or any of the SO CALLED discount companies!! It cost me extra booking with YOUR company!! Who is going to reimburse me for my hotel and rides to and from the airport????? I am sure not your company!!!
Cons: The place could stay open after 12 on Saturdays.
Pros: very helpful!!
Pros: Fast and attentive service received both visits when picking up our SUVs at the Mt Pleasant SC Location (1145 Johnnie Dodds). The team is solid. We received phone calls day prior to confirm, and the timing was great for our specific situations, and our concerns were always taken care of. Staff (Elliot) went above and beyond not to educate us about our rental and potential upgrade/ insurance options but made us feel confident we got a good rate. We were new to the area and he even recommended his favorite places to eat or visit. We really appreciated the warm welcome and exceptional service. Our second time we just did a rewrite (name care another month) Elliot serviced the car, he even washed it and filled the windshield fluid. He also spent the time helping us apply our Rental points for enterprise plus. Even though we are staying in Folly Beach, we would definitely go back to that location and rent again.
Cons: Gas was empty fuel light was on with zero miles to empty. Washer fluid was dry not even a drop.
Pros: Staff very friendly and pick up and drop off was very easy. The price was very good for a 30 day rental.
Cons: The car could have been a little cleaner inside and out.
Pros: Nothing. The staff didn't care about my situation, just procedures. Didn't want to offer any help to accommodate my personal issue.
Cons: Customer service
Cons: At drop off the Enterprise attendant accused me of damaging the car during my three rental, which I did not do. There was a buff mark so indiscrete on the side that I didn't see when I picked it up. I do not know if they will charge me or not.
Pros: yes Sarah was awesome in helping me
Cons: I reserved a car but when I got there they did not even have my name and all of their cars were booked! I had to rent from Hertz next door!
Pros: Staff was helpful and pick up/drop off was easy
Cons: Maybe a quick overview of the features of the car we rented
Pros: Drop off was great. Pick-up was pretty easy
Cons: Van seemed like it needed some engine work. Shifted hard.
Enterprise has 5 car hire locations in Charleston. Take a look at our Enterprise hire location map to find the best car hires near you.