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|"Great location and friendly staff."||(in 70 reviews)|
|"The staff is AMAZING!"||(in 42 reviews)|
|"Excellent location short walk downtown and events."||(in 14 reviews)|
|"NOT clean our room was disgusting!"||(in 43 reviews)|
|"Free breakfast was a myth."||(in 32 reviews)|
|"Room was dirty"||(in 39 reviews)|
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The location is perfect for walking into downtown. The price is right too.
So noisy. Any voice in the hallway travels right into the room. Especially when a bachelor party is happening next door. Beds are uncomfortable
OK if you're not going to be in your room much...
I didn't have the cleanliness issues others did; the hotel needs a refurbishment but it was clean. There aren't many luxuries offered and the room is laid out strangely. It wasn't overly comfortable to hang out in but we didn't plan to be in our room all that much.
I had a challenge with a late check out and there were no apologies offered even though I watched the night clerk record the request in her evening log. Service was not great here but it was the cheapest hotel for the evening so I guess what does one expect?
Checked out 10 min after checking in
Upon entering the room, and taking a look around, I found hairs found in the shower/bath and bed - pretty disgusting. Checked out 10 min after checking in - after telling staff why I was leaving (and asking for a refund which was processed), no apologies were given.... I'll never consider an Extended Stay again
It was relatively close to where I needed to be.
The internet was pretty slow, I paid for the upgraded speed and didn't really notice a difference. There were also times I came to the front desk for a question and no one was there or even close by.
Worse than a lack of customer service
Better than a park bench?
Upon arrival I realized my hair dryer was broken. Rather than try to provide any support to fix my broken hair dryer, the front desk told me I would receive one night stay gratis. I foolishly believed this. Later when I asked where my refund was, my requests for information was ignored and I realized how upfront this deception had been. Wow, not many can lie outright. Other than that, I was surprised that I needed to bring dirty towels to the front desk to get new towels, front desk again for hangers, tissue and toilet paper. A very expensive hotel for this level of service. Finally, it was dirty and noisy.
The Extended Stay America Austin Downtown Town Lake has lots of great amenities, but probably the best of the amenities is its location; the hotel is really close to lots of great Austin nightlife including lots of bars that play live music. As for the hotel itself, there are a ton of great reasons to enjoy it, but probably the best is the extended stay feature. At this hotel, you do not need to leave within a few days to save money, in fact, the longer you stay, the more money you save thanks to the extended stay rates. There is a free grab and go breakfast along with a coin-operated laundry room, you can also get pet friendly rooms for your dog or your cat to stay with you.
The rooms at the Extended Stay America Downtown Town Lake are all either one single king bed rooms or dual queen rooms. All of the rooms have a large space and come with a fully equipped kitchen – this means not only do you have a stove and sink, but also you get to enjoy the benefits of having plates and silverware too. The rooms all have desks for you to get your work done at, along with free Wi-Fi and flat panel televisions that include some of the best channels out there.
Staying at the Extended Stay America Austin Downtown Town Lake is a great way to enjoy one of America’s great cities. This hotel is the perfect option for a good long trip to a great place in the heart of Texas.
based on 653 reviews
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Most popular landmarks
- Austin City Hall 0,8 km
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