Hotel Casa del Parque

The staff were friendly and the location was great

The owners advertised a triple room and when we arrived they gave us a double room. When we complained that we had ordered the triple room the owners instructed staff to add an extra single bed into our room. Extremely disappointed in this hotel and their ownership. I called Guatemala home for 3 yrs and come back every year and this is the first time I have ever experienced this sorta of thing when paying this kind of money for the room. Pictures below show our room, and the staff moving another bed into the room turning a double room into a triple room instead of giving us the room we had paid for. I showed the front desk the photos of the triple room with measurements advertised on the website and she said the photos on the website were not of their hotel, and that they could make a double a triple room. Ownership did give us breakfast the next morning. There were three of us in our party and we were there on a medical mission so we had a ton of baggage/medical supplies. We were not simply looking for an extra bed we were looking and PAID for the extra space so we could fit our supplies in the room. Ownership has proven itself untrustworthy and there are much better options close to the park. For first time travelers to Guatemala highly advise looking elsewhere, especially if you do not speak Spanish. Staff are powerless to address client concerns and ownership hide behind the phone so good chance they will try to rip more folks off.