Astra Hotel

Jeltoksan Street 12, Almaty 50050, Kazakhstan
+7 727 246 8688

Cheapest
rate per night

8,3

Excellent
based on 486 reviews
Astra Hotel - Almaty, Kazakhstan
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Check-out
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Good to know

Distance to city centre 3,0 km
Location rating 8,9

Rooms

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Reviews

Traveller rating

16
5
9
4
1

Time of year

Traveller type

Show reviews that mention

+
  • Okay
    Feb 2020
    5,8

    Good rooms in a great location but they just need to get the basics right - more friendly staff and better service.

    Broken shower, lack of tea and coffee facilities and a general lack of service.

  • Excellent
    Dec 2019
    9,6

    Everything is okay. We'll come back in the future with our children. Keep it up.

    None.

  • Poor
    Nov 2019
    2,0

    The breakfast was awful. Only eggs and few vegetables. No coordination between hotel staff. The door of the hotel room was not closing. We decided to have a dinner at the hotel restaurant. We informed the reception. When we went to the restaurant we wait 30 min for the waiter. When he appears explain that the kitchen is very busy (we were the only people in the restaurant) and we should wait at least 40 minutes to prepare just a salad???? This a spa hotel announced on the website but it did not work. We rented a suit and the sleeping room was like a small box. The only positive thing here I can notice was only the "sorry" phrase from the hotel stuff.

  • Okay
    Oct 2019
    5,4

    The breakfast was not bad and the price was average.

    Looking at the booking review of this hotel will make you book into this hotel blindly. That's what I did! I believe this hotel was good in the bast but not anymore. The following are the things I didn't like: - The room is full of insects (my room was on the 6th floor and my friend was on the 4th floor and both of us were suffering from insects) - It is not equipped (No tea, toilet stuff, water, electric key controlling the room, ext) - The paint is white, not the same as the picture - No soundproofing, you can hear everything, especially the hotel is just behind the train station - No iron, you can not request it, you have to go to the ground floor with your close and do it - The housekeeping was not cleaning the room - The hotel put rate itself as 4 stars and the booking.com shows 3 stars and the reality is 2.5 stars - Receptions staff can not speak English Actually, my friend hit the bed mistakenly and start bleeding and ask the housekeeping to change the sheet but they didn't do it for 4 days and the blood was penetrated to the mattress and when we did the check out they asked us to pay extra fees. I would never go back to this hotel unless they offer the room with half price, the amount of money we paid is more than what we got.

  • Excellent
    Sep 2019
    8,8

    Good hospitality

    No supermarket nearby

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About

Overview

Located in Almaty, Astra is within a 5-minute drive of MEGA Park and Zenkov Cathedral. Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. A roundtrip airport shuttle is complimentary (available 24 hours).

Hotels.com

More

Features

Free parking
Free airport shuttle
Free Wi-Fi
Pool
Pet friendly
Air conditioning

8,3 Excellent

based on 486 reviews

8,9

Location

8,6

Service

7,4

Breakfast

6,2

Room

Things to know

  • Clean rooms
  • Comfortable beds
  • Train station is close
  • Professional service

Check in

14:00

Check out

12:30

Cancellation/pre-payment

Policies vary by room type and provider.

Amenities

Free breakfast
Free Wi-Fi
Business centre
Internet
Concierge service
Meeting/Banquet facilities
Room service
No smoking
Restaurant
Bar/Lounge
Express check out
Air-conditioned
24-hour front desk
Safe
Airport shuttle
Free parking
Designated smoking area
Storage available
Lift
Library
Laundry facilities
Laundry service
Hairdryer
Cable or satellite TV
Babysitting/child care services (surcharge)
Pets not allowed
Free valet parking
Terrace/Patio
Linens
Towels
Sauna

FAQs when booking at Astra Hotel

Where is Astra Hotel located?

Astra Hotel is located at Jeltoksan Street 12, 3 km from the centre of Almaty. Zenkov Cathedral is the closest landmark to Astra Hotel.

When is check-in time and check-out time at Astra Hotel?

Check-in time is 14:00 and check-out time is 12:30 at Astra Hotel.

Does Astra Hotel offer free Wi-Fi?

Yes, Astra Hotel offers free Wi-Fi.

Does Astra Hotel offer free parking?

Yes, Astra Hotel offers free parking.

Does Astra Hotel offer free airport shuttle service?

No, Astra Hotel does not offer free airport shuttle service.

How far is Astra Hotel from the airport?

Astra Hotel is 12,2 km from Almaty. Astra Hotel is 78,2 km from Tamchy Issyk-Kul Intl.

Can you bring pets to Astra Hotel?

No, pets are not allowed at Astra Hotel.

Does Astra Hotel have a pool?

No, Astra Hotel does not have a pool on-site.

Photos

All photos (25)
Building (2)
Bedroom (8)
Restaurant (3)
Living room (6)

Location

Most popular landmarks

  • Zenkov Cathedral 1,9 km
  • Almaty Cathedral 1,9 km
  • 28 Panfilov Heroes Memorial Park 2 km
  • Almaty Opera House 2,6 km
  • Republic Square 3,8 km
  • Almaty Central Stadium 3,9 km

Getting around

Almaty 12,2 km
Tamchy Issyk-Kul Intl 78,2 km

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