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|Distance to city centre||3,0 km|
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Good rooms in a great location but they just need to get the basics right - more friendly staff and better service.
Broken shower, lack of tea and coffee facilities and a general lack of service.
Everything is okay. We'll come back in the future with our children. Keep it up.
The breakfast was awful. Only eggs and few vegetables. No coordination between hotel staff. The door of the hotel room was not closing. We decided to have a dinner at the hotel restaurant. We informed the reception. When we went to the restaurant we wait 30 min for the waiter. When he appears explain that the kitchen is very busy (we were the only people in the restaurant) and we should wait at least 40 minutes to prepare just a salad???? This a spa hotel announced on the website but it did not work. We rented a suit and the sleeping room was like a small box. The only positive thing here I can notice was only the "sorry" phrase from the hotel stuff.
The breakfast was not bad and the price was average.
Looking at the booking review of this hotel will make you book into this hotel blindly. That's what I did! I believe this hotel was good in the bast but not anymore. The following are the things I didn't like: - The room is full of insects (my room was on the 6th floor and my friend was on the 4th floor and both of us were suffering from insects) - It is not equipped (No tea, toilet stuff, water, electric key controlling the room, ext) - The paint is white, not the same as the picture - No soundproofing, you can hear everything, especially the hotel is just behind the train station - No iron, you can not request it, you have to go to the ground floor with your close and do it - The housekeeping was not cleaning the room - The hotel put rate itself as 4 stars and the booking.com shows 3 stars and the reality is 2.5 stars - Receptions staff can not speak English Actually, my friend hit the bed mistakenly and start bleeding and ask the housekeeping to change the sheet but they didn't do it for 4 days and the blood was penetrated to the mattress and when we did the check out they asked us to pay extra fees. I would never go back to this hotel unless they offer the room with half price, the amount of money we paid is more than what we got.
No supermarket nearby
Located in Almaty, Astra is within a 5-minute drive of MEGA Park and Zenkov Cathedral. Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. A roundtrip airport shuttle is complimentary (available 24 hours).
based on 486 reviews
Things to know
- Clean rooms
- Comfortable beds
- Train station is close
- Professional service
Policies vary by room type and provider.
FAQs when booking at Astra Hotel
Where is Astra Hotel located?
Astra Hotel is located at Jeltoksan Street 12, 3 km from the centre of Almaty. Zenkov Cathedral is the closest landmark to Astra Hotel.
When is check-in time and check-out time at Astra Hotel?
Check-in time is 14:00 and check-out time is 12:30 at Astra Hotel.
Does Astra Hotel offer free Wi-Fi?
Yes, Astra Hotel offers free Wi-Fi.
Does Astra Hotel offer free parking?
Yes, Astra Hotel offers free parking.
Does Astra Hotel offer free airport shuttle service?
No, Astra Hotel does not offer free airport shuttle service.
How far is Astra Hotel from the airport?
Astra Hotel is 12,2 km from Almaty. Astra Hotel is 78,2 km from Tamchy Issyk-Kul Intl.
Can you bring pets to Astra Hotel?
No, pets are not allowed at Astra Hotel.
Does Astra Hotel have a pool?
No, Astra Hotel does not have a pool on-site.
Reviews about Astra Hotel
Most popular landmarks
- Zenkov Cathedral 1,9 km
- Almaty Cathedral 1,9 km
- 28 Panfilov Heroes Memorial Park 2 km
- Almaty Opera House 2,6 km
- Republic Square 3,8 km
- Almaty Central Stadium 3,9 km
|Tamchy Issyk-Kul Intl||78,2 km|