2.0
My bad experience is based on the additional service charges that made the final price much higher than what was shown on the app, even after I explained that my credit card already had full coverage. Very poor service; I was traveling with my children and four seniors and couldn't make another reservation due to our flight arrival times. I feel they take advantage of the situation to overcharge without a clear explanationReviewed Jan 24 2026
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2.0
Bad experience Bad care service, Car with over 100,000 miles, with mechanical problems, sat unused for two days and took two days to replace. I don't recommend it.Reviewed Jan 20 2026
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10.0
Everything was perfectReviewed Jan 16 2026
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10.0
We arrived a couple of hours late for pick up, but they were very kind and we able to bring us a car in 30 mins. Car was fantastic, spotless BMW3. Much better quality rental car than in US. Staff were wonderful😁Reviewed Jan 15 2026
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10.0
We received an awesome car for a great price.Reviewed Jan 15 2026
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2.0
Upon arrival to the car rental office I was informed that they had a 2 hour window to pick up the car. WHERE WAS THAT CLAUSE? Because I have never heard of such thing nor I saw it in the rental agreement. They also informed me that they had no cars available. I ended up having to spend double. UnacceptableReviewed Jan 15 2026
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10.0
Fast and easyReviewed Jan 12 2026
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8.0
Would have been to know the additional mandatory Mexican insurance of $60 a day in the price listing in kayak.Reviewed Jan 11 2026
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2.0
I was not able to pick up my car. My credit card information was already in my profile but my physical credit card was safe at home. I had my digital cards on my phone but was not able to complete my transaction, leaving me without a car. I had my driver's license, which matched the address, license number, charge card number - which matched my digital card - on file in reservation in the system. The only thing that I did not have was the physical card. Even more frustrating, the agent was unable to show me in any of their policies that a physical card was required for pick up, but, according to him, it was there. I looked on my own and was unable to find a physical card requirement but was still refused a vehicle. I was in town for 2 days to attend a funeral. Pulled up the online obituary, which listed my name matching my driver's license and was still refused. Flew in the day of and missed the evening service. This absolutely sucked,Reviewed Jan 10 2026
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8.0
Car not available on pickup, but we finally got a better car so final experience was good!Reviewed Jan 10 2026
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8.0
Ir was good, as always, it ends up costing twice what was quoted on your pageReviewed Jan 9 2026
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2.0
Absolutely disgraceful. On arrival I was asked to hand over my license & credit card. After a minute of tapping on her computer the Alamo representative said “we haven’t got a car for you”. Apparently they’d ran out & she said they didn’t have enough for people who’d booked months ago let alone me ( who’d booked the day before. I asked what I was supposed to do. She said “I don’t know” She also told me that they had tried calling me but I had no missed calls or voicemails. Thankfully Avis helped me.Reviewed Jan 5 2026
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