Book Ace hire cars in Honolulu

Honolulu, O'ahu, HI, United States
Sep 29 — Oct 6
Honolulu, O'ahu, HI, United States
Wed 29/9
Noon
Wed 6/10
Noon
Driver's age:

Pros

"The gas mileage"(in 621 reviews)
" and accommodating."(in 282 reviews)
"Helped me changed"(in 610 reviews)

Cons

"ing from here again!"(in 111 reviews)
" seats were stained"(in 33 reviews)
"didn't have the "(in 878 reviews)

Reviews for Ace in Honolulu

Overall rating6.0 GoodBased on 54 reviews
Cleanliness
6.1
Comfort
6.2
Overall
5.8
Pick-up/Drop-off
6.0
Value for money
6.0

Recent reviews

Traveller rating
6
2
2
7
0
Find reviews that mention:
2.0
Cons:Totally unclear about how to get from airport to rental location. I originally booked them because they had a great price and we unexpectedly needed something last minute. Their promo indicated an airport shuttle to the rental location so we booked. We waited at the airport for a long time before I finally called to ask about where the shuttle was and why one hadn't arrived. It took a while before I could get a hold of anyone and then they told me that the van wouldn't even say ACE, it would say something bland like rental van. When I went back and looked at ACE's website to see if this was mentioned anywhere and their website explicitly says no airport shuttle is available and customers have to find their own way. I cancelled our car and rebooked with another company. Would not use again and would not recommend.Reviewed Mar 10 2018
review fromkayak
2.4
Pros:Price was good.Cons:I had rented a minivan 2 weeks before my vacation. When I arrived to pick up my rental vehicle they did not have the minivan I rented. Instead they tried to give me a small suv that did not have enough room for my family. They did compromise and rented me a 16 passenger van. For the same price. The thing was a beast. It was very uncomfortable but I didn’t want to deal with getting another vehicle and just sucked it up. Also the office seemed very unorganized and not costumer friendly. I will not be renting from this company again.Reviewed Nov 18 2019
review fromkayak
2.0
Cons:For them to answer phone. I called several times to be picked up from airport as instructed. Never got in touch with anyone! Went to enterprise and ended up with 2 minivans for twice the money!!! Not happyReviewed Jun 11 2021
review fromkayak
2.8
Ace can also the be the lowest in the deck, not always the highestPros:The guys were very friendly.Cons:I understand getting the vehicle you select “or similar”, but from an Mid size SUV with normal things like auto locks, electric windows, etc. to a Jeep that does NOT have these “assumed” luxuries was a bit of a let down. To compensate they did offer a larger SUV, but being in Hawaii, it’s the last place you want a Large SUV. So we accepted the Jeep even though the carpeting was torn and pulled out on the passenger’s side / Cigarette burns in the seats / and lack of auto anything. Then we were pulled over by the police due to expired inspection sticker. We did not get a ticket once I explained it was a rental. I called the rental company about this and they said they we try to do something... “maybe pay for the ticket” if we got one. They placed us on hold for over five minutes while we were there with the police so we finally hung up. No help or support at all once we left the lot with their rental. When returning the Jeep and informing them again of the expired stickers, they said “...not to worry, that is just a Hawaii thing, it’s no big deal.” Well it was a big deal, we got pulled over by the police because of this “no big deal”. I also informed them that the oil light reminder was on the whole time and he downplayed this as well. My wife, son and I thought these guys were shady from when we first interacted with them.Reviewed Sep 5 2018
review fromkayak
10.0
Good location, nice cars, great servicePros:Easy to find, friendly staff. Very recent (4,000 miles) and upgraded car.Cons:Everything was great really.Reviewed Jan 16 2019
review fromkayak
10.0
Customer service is AcePros:Price value and customer service dropoffCons:Specify upon arrival of destination that you are to CALL for pickup especially since they are a smaller company and don’t provide general trolling like the larger size car rental companies.Reviewed Apr 24 2018
review fromkayak
8.4
Cons:Didn’t know they had shuttle so paid for taxi to pick car up. Windshield washer did not work. Wipers did.Reviewed Feb 10 2019
review fromkayak
4.0
Worst passenger vanPros:The passenger van was very old and was very noisy both inside and outside. Worst of all, the right rear tire burst out at 5:30am in the morning. Our calls to road side assistance from the rental company was never answered. Luckily I could rely on AAA. Poor customer service from the rental company. I won't think of renting from them again.Reviewed Jan 8 2017
review fromkayak
4.8
No late night drop off, broken car, they don't ansPros:The staff was very friendly while I was actually there.Cons:The car was sort of broken, I tried calling many times to no avail. They have no late night drop off so you have to be back by 5pm or pay for another day. They tell you to bring car back with gas or they charge you extra but the car was nearly on 'E' when I picked it up.Reviewed Feb 28 2017
review fromkayak
5.6
Operation time is incorrect on the websiteCons:This place doesn't open @8am in the morning. I have to wait for more than 30min outside to get my car... And also they close earlier than it showed on website. You know parking on Waikiki is very expensive. I have to pay extra money for parking since they closed earlier.Reviewed Sep 6 2017
review fromkayak
10.0
Pros:While the rental office is in a rather industrial setting, the staff was courteous and efficient and we were on our way quickly. Car was clean. Drop off took no time at all and they drove us to the airport. We would rent from Ace again.Reviewed Feb 6 2018
review fromkayak
6.4
Pros:The staffCons:I had a vehicle with an expired tag and got pulled over multiple times, Was not able to use the car as much because I was afraid to get pulled over. I was not able to get ahold of the facility to exchange the vehicleReviewed Mar 22 2020
review fromkayak

Where can I find Ace hire cars in Honolulu?

2929 Koapaka Street, Ace car hires

Address

2929 Koapaka Street

Hours

Monday08:00 - 16:00
Tuesday08:00 - 16:00
Wednesday08:00 - 16:00
Thursday08:00 - 16:00
Friday08:00 - 16:00
Saturday08:00 - 16:00

Phone

+1 808 347 2886

Address

2929 Koapaka Street

Hours

Monday08:00 - 16:00
Tuesday08:00 - 16:00
Wednesday08:00 - 16:00
Thursday08:00 - 16:00
Friday08:00 - 16:00
Saturday08:00 - 16:00

Phone

+1 808 347 2886

Address

410 Atkinson Drive

Hours

Monday10:00 - 15:00
Tuesday10:00 - 15:00
Wednesday10:00 - 15:00
Thursday10:00 - 15:00
Friday10:00 - 15:00
Saturday10:00 - 15:00

Phone

+1 808 374 2137

Good to know

Most popular location

2929 Koapaka Street

Most popular car type

Economy

Top tips for hiring a car from Ace in Honolulu

  • Economy car hires from Ace in Honolulu are around 23% cheaper than other car types, on average

FAQs about hiring a car from Ace in Honolulu

  • Economy (Hyundai Accent or similar) is the most frequently booked car hire type from Ace in Honolulu.

  • Ace has 3 car hire locations in Honolulu. Take a look at our Ace hire location map to find the best car hires near you.

  • Yes

  • No (according to our data)