Book Ace hire cars in Alajuela

Alajuela, Costa Rica
Sep 29 — Oct 6
Alajuela, Costa Rica
Wed 29/9
Noon
Wed 6/10
Noon
Driver's age:

Pros

"The gas mileage"(in 621 reviews)
" and accommodating."(in 282 reviews)
"Helped me changed"(in 610 reviews)

Cons

"ing from here again!"(in 111 reviews)
" seats were stained"(in 33 reviews)
"didn't have the "(in 878 reviews)

Reviews for Ace in Alajuela

Overall rating4.6 OkayBased on 70 reviews
Cleanliness
5.6
Comfort
5.3
Overall
4.1
Pick-up/Drop-off
4.2
Value for money
3.6

Recent reviews

Traveller rating
2
5
3
18
0
Find reviews that mention:
2.0
No record of our booking and no cars available!Pros:NothingCons:Everything . We had paid £100 prior to leaving the UK and when we arrived at the car hire offices they had no record of our booking and no vehicles available. We will now be pursuing a clsim for reimbursment of the money paid in advance.Reviewed Dec 13 2018
review fromkayak
2.0
Pros:NothingCons:I have a printed confirmation from you for $110.00. In fairness it does read estimated taxes and fees $57.12. Confirmation # CRF8702737. After paying for a shuttle to the isolated offsite I was told the rental was $450.00 no negotiation and he kept pointing to the estimated taxes and fees. Extremely deceptive business practice. While Adolfo in customer service was very good and resolved my issue I would highly reccomend these deceptive business practices and disclose to your customers what the actual fees will really be.Reviewed Nov 5 2019
review fromkayak
4.4
Pros:They did finally change the car for us after telling us previously there weren’t any other cars.Cons:When we were quoted for the price it was $34 total for 6 days. However, when we arrived we were told there was an obligatory insurance we needed to get (in-spite of my credit card having an international plan). The price quickly changes from the quoted $34 dollars (which supposedly included taxes and fees) to $300. We ended up paying an extra $50 more for the full insurance (since we were worried what they would try to charge us for if anything at all happened) so it came to $350. When we asked why it changed so drastically they said that it was because of the extra fees and taxes (which the website had said were included.) I had originally picked a Jeep but the confirmation email was for an SUV instead (So that was strange). When we got the Jeep it had no gps or even a usb charging port . When we asked about this the man told us he should go by Walmart in order to get one for the car. When we complained he said that they didn’t have any other cars and then finally offered us a carport charger that he had that we could borrow. When we left the seatbelt light turned on and wouldn’t stop beeping (even though we had our seatbelts on.) finally we had to turn around and return the car. We also realized there wasn’t even a middle seatbelt in the back of the car. They miraculously had a different car for us then. Overall- not a good experience. Would NOT recommend. We do speak Spanish as well fluently so it wasn’t like anything but was “lost in translation.”Reviewed Nov 30 2019
review fromkayak
10.0
Pros:Louis greeted us at the desk-he was so HELPFUL, giving us wifi trying to call our hotel and calling a taxi for us. This might sound as if it was easy to help but there seemed to be a problem in every situation. He kept a smile and just kept helping us!!!! Did I mention we were very late because of traffic? We felt very comfortable with him and we feel his customer service was A+5star. Thank you. Car was clean and efficient. Return was smooth ,we had to call because we were going to be over an hour late(nearly 2,after traffic), and there was no problem.Reviewed Feb 21 2017
review fromkayak
3.2
Pros:Staff was available and responsiveCons:I was told online my price would be $277. I get there and they charge me $530. They initially give me a car that brakes don’t work and my husband wrecks into a car in front of us. They show no remorse although the situation could have ended much worse (I.e wreck on the highway going 70mph). They bring us another car but it’s the exact same brand- we still feel very uncomfortable about the brake situation so we ask for a different type of car and they just give a hard no. Zero remorse. Deceiving prices and little remorse or attempt to make the situation right make this a poor experience.Reviewed Dec 30 2019
review fromkayak
2.0
Terrible service and a total rip offPros:NothingCons:We booked our car and insurance with Ace and scheduled our pickup for around noon on the day of our arrival. Our flight was delayed an hour and it took forever to get a shuttle over to the off site rental place, so by the time we arrived it was around 2. The agent told us that our reservation had been canceled and our car was no longer available, but said we could rent a car for 4 times the amount that we had originally paid. I would not recommend renting through this company, I heard from others on our trip that this is a typical tactic they do--cancel your reservation and charge much more for the same rental-- especially to groups of female customers.Reviewed Mar 5 2017
review fromkayak
2.0
Stay away from these thieves . Please readPros:So I walked I’m with a reservation and they start agitating because I got The car cheap online . Then they go into some long winding explanation in a very rude way about how the insurance I bought Is useless. While I’m standing there they cancel my reservation claiming it’s their booking service . I asked For a printout so I could complain but the guy refused to print probably because he was lying and was the one who cancelled my reservation. They are rude and shady . Stay away . I had To get a new reservation on the spot to avoid paying more and I think Kayak must have had complaints about these thieves . Stay awayCons:Rude DishonestReviewed Nov 26 2018
review fromkayak
3.6
A scam!Pros:The car functionedCons:This company is a scam. The price I was quoted was under $40, but when I got there they said I had to pay an obligatory charge of over $300! There was no way out of this - even though I showed them my credit card information showing that I had full insurance. The charge was for me to DECLINE their insurance. When I refused to pay they said they would just cancel the reservation. (To use the car insurance on my credit card, I have to decline the rental car insurance). There was no way to avoid paying hundreds of $$ for a car rental that should cost less than $40. The price advertised is false.Reviewed Jan 16 2019
review fromkayak
4.4
Terrible customer experiencePros:The car was good but we could have got that anywhereCons:On your website when booking the car youare advised to pay for insurance, which we did as per this recommendation. When we turned up to collect the car, Ace told us this insurance we bought through your recommendation didn't count and we had to pay an extra £400 for their insurance otherwise we couldn't leave. This was not mentioned anywhere at booking and should never have been advised by you online to purchase an insurance that didn't work for the car!! So not only did we waste £144 on insurance that was totally redundant, but the car itself was 3 times more than proposed. Rest assured we will never use yours or Ace's service againReviewed Mar 30 2017
review fromkayak
8.8
Good rate! Costa Rica rules will getcha though!Pros:Everyone was most helpful and when our GPS didn't work they refunded it no problem. Car ran great and it was a great experience. The initial rate for the car was fantastic until you find out all of the add-ons rquired in Costs Rica.Cons:This isn't exactly Ace's fault, but laws in CR mandate that you pay $1,000 down AND charge you an extremely large insurance fee, again mandated by Costa Rica. It would have been nice to know this and had this directly communicated to us prior to us arriving at the rental car place and having it just thrown at us.Reviewed Apr 20 2017
review fromkayak
6.0
Cons:Would be great if they put in their page all the fees related with the rental. They offer you a price and you will pay 8 times this price.Reviewed Feb 25 2019
review fromkayak
4.0
hidden chargesPros:car was nice, service was niceCons:HUGE hidden charges. Rental on kayak showed $60 total.. that didn't include the required insurance which brought the total to $226Reviewed Apr 9 2017
review fromkayak

Other suppliers in Alajuela scored

Where can I find Ace hire cars in Alajuela?

Across from Hampton Inn Hotel, Ace car hires

Address

Across from Hampton Inn Hotel

Hours

Monday08:00 - 22:00
Tuesday08:00 - 22:00
Wednesday08:00 - 22:00
Thursday08:00 - 22:00
Friday08:00 - 22:00
Saturday08:00 - 22:00
Sunday08:00 - 22:00

Phone

+506 4036 7431

Good to know

Most popular location

Across from Hampton Inn Hotel

Most popular car type

Mini

Top tips for hiring a car from Ace in Alajuela

  • Mini car hires from Ace in Alajuela are around -39% cheaper than other car types, on average

FAQs about hiring a car from Ace in Alajuela

  • Mini (Suzuki Jimny or similar) is the most frequently booked car hire type from Ace in Alajuela.

  • Ace has 1 car hire location in Alajuela. Take a look at our Ace hire location map to find the best car hires near you.

  • No (according to our data)

  • Yes