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Cons: This is one of several outfits that doesn't show mandatory insurance costs in original quote. So, you get to the counter and get a big surprise. I cancelled everything and went nextdoor to Hertz. Same overall price but no deception. I prefer to do business that way.
Pros: The vehicle was spacious. Pick up and drop of easy. Close to the airport. 4wd.
Cons: The vehicle in the picture was bmw x3. The ad also said bmw 3 ( not even or alike). This was the reasone behind my choice. It was nothing like it. It was some old Mitsubishi. It was not even in a good shape. It could not go over 70 mph with the pedal pressed to the floor. Breaks were not in great shape either. In Europe I pay less for new bmw 5 series or Mercedes e series. It certainly does not worth $250 a day. It should be 5 times less.
Cons: Paid triple the quoted price. Car was old (2016), banged up and dirty. Had to request a different car which was also not new and very basic.
Pros: Selection of vehicles looked ok
Cons: Everything. They claimed they don’t accept my insurance and if didn’t buy theirs for $50 a day there would be a $47,000 yes 47k usd hold on my credit card etc. horrible just horrible
Pros: The staff was very friendly and thoroughly explained our options.
Cons: The largest issue is that the car they provided us had a failing automatic transmission. It struggled to accelerate the entire trip. Getting to 5000-6000 revolutions before the car would switch gears on mountainous terrain Make sure you triple check with them that the car they give you works!
Pros: Staff was helpful and friendly. The van we rented ran very well and was great on mileage.
Cons: The third party insurance is expensive as well as adding another driver to the contract.
Pros: Price of rental
Cons: We asked for the basic lability insurance because our credit card covered the actual car rental . But we were charged for upgraded insurance .
Pros: Nothing special to like
Cons: An honest price and not forcing me to get insurance that is 3000% more expensive then the car I rented
Cons: Car rate with Insurance is a RIP. Spent more on car rental than hotel for a week.
Cons: Knowing that insurance for three weeks would cost $1,500 and that I needed letters from my insurance company and credit card company to verify insurance would have been honest. I was very unhappy to learn this at the counter after a day of traveling. Dishonest practice.
Had a break failure
Cons: Paid $800+ for 5 days, but when I stated the riding, the ride was really bad. Still choose to use it for 5 days. During 5th day driving down from Irazu Volcano, the break failed suddenly.. Holding the hand break and pressing break pedal didn't stop the car. To avoid life threatening accident, I had to hit a post to stop the car. Still wife is suffering with pain. When I called Payless to report the incident, amazed to know that no question about if the passengers are ok.. After 2:45 hours got a replacement car, with dirty smell from the rear side. After reaching the payless rental place to return the call, when I explained these incidents, their reaction was the worst, it's almost like who cares if the break failed or the replacement call smelled.. Will find out the options to take action. Don't rent from Payless if you are going to Costa Rica.
Try a different car rental company....you have been warned.
Pros: I needed to change the car from my initial selection, and they were able to accommodate me.
Cons: The car had a pronounced moldy odor, the tires were worn to approx 5 /32nds treadwear remaing . I was praying the entire trip that the vehicle would make it without stranding us. I travel frequently, this was my 1st outside of the US experience, it will be my last with Payless car rental.
Other suppliers in Alajuela scored
Where can I find Payless hire cars in Alajuela?
AddressJuan Santa Maria Intl Apo
|Monday||06:00 - 22:00|
|Tuesday||06:00 - 22:00|
|Wednesday||06:00 - 22:00|
|Thursday||06:00 - 22:00|
|Friday||06:00 - 22:00|
|Saturday||06:00 - 22:00|
|Sunday||06:00 - 22:00|
Phone+506 2430 4647
FAQs about hiring a car from Payless in Alajuela
How many car hire locations does Payless have in Alajuela?
Payless has 1 car hire location in Alajuela. Take a look at our Payless hire location map to find the best car hires near you.
Does Payless have a car hire location at the airport: Juan Santamaria Intl airport (SJO)?
No (according to our data)
Does Payless offer shuttle or airport pick-up services from Juan Santamaria Intl airport (SJO)?