Pros: quick pick-up drop off
Cons: The car I was given needs tons of work! Driver's side window did not work, car always had trouble starting, and the clutch was almost non-existent
Pros: Staff was very friendly
Cons: It’s a scam. The price of the rental literally ended up costing 11x the reservation price due to the “mandatory insurance”. Everyone picking up a car felt they had been ripped off. This is probably the case with all Costa Rica car rental agencies but doesn’t make it right.
Cons: Transparency about the actual price when we arrived to the counter
Pros: The staff was fine and the process was efficient.
Cons: The daily rate was very low but the insurance costs were extremely high. These costs were not advertised and so I ended up paying a lot more than I expected. I feel like I was tricked into this rental but what seemed like a good deal and in actuality was a bad deal. This is very disappointing.
Cons: Do not rent from this location! I had insurance and a credit card to cover the “Costa Rica” insurance requirements and was still charged $1100 for a 7 day rental... their attitude was “so, go somewhere else” poor customer service and who do we complain too? How could we fix this? In a foreign country there is no recourse!
Pros: Friendly but not helpful.
Cons: The car
Pros: Nice staff at check-in and drop off.
Cons: Charged me a full extra day for being 4 hours late (picked up car as almost noon - dropped up at 4). Told him, okay, I will just take the car and come back tomorrow - but the rate would be higher, even though they charged me $50 dollars for 'another day' for being 4 hours late. The car, USB nor AUX worked, guy just said 'sorry about that'. Also, I was shocked, when I waived the insurance, due my credit card covering, the deposit was $3,000. Never, have I had such a high deposit taken for a rental car. If I took their insurance, it would have only been $300. I went for the more 'economical' route, cheaper ends up being more expensive, always will be more expensive. First and last time I use Payless.... I will stick to Hertz/National/Enterprise, the big boys... Payless felt like the Sprint Airlines of Rental Cars.
Pros: Friendly staff, easy pickup and drop off.
Cons: Payed an astronomical amount for insurance per day that doesn't cover theft of license plates and an extra 15$ per day for being under 25 (24). They didn't have those prices online. Just said it would be extra for those things. Payed more in insurance and underage fees than I did for the car. Also the car was all wheel drive but could barely manage the mountain roads there in coasta rica, let alone the dirt roads.
Pros: Nothing, the staff wasn’t there. Had to use another company.
Cons: Have them show up to work.
Cons: Do not give real price at time of booking. Bait and switch
Pros: High insurance rates.
Pros: Staff was great and VERY friendly. They clearly explained the necessary insurance options. Overall, the staff made the process smooth and easy. Will definitely rent from this location again.
Cons: Can't really think of anything that needs to be improved. A great experience overall.
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No (according to our data)