Unfortunately not to recommend. The insurance costs are not communicated in advance and are not transparent. We had an issue with the vehicle and and although having a the highest security insurance we did not get an alternate vehicle. The company insisted us of driving 220km without a valid licence plate to bring the vehicle back to the station and wanting us to break the law, making us believe that it would be no problem.
They are a big scam, I ended up renting with payless
The rental itself was booked for $152; not cheap but acceptable to pay for a good experience… then when at the rental desk, we were met with options of paying an additional nearly $200 mandatory insurance(?!) or “shuttle back to the airport”…! At this point, we felt robbed and backed into a corner of no-winning outcome as we had onward travel plans with the car. Thereafter, it became apparent after 10 mins or so sitting on the passenger seat that it was damp and sure enough the passenger had quite a wet pair of trousers by the end of the journey. Too late to turn around by that point. Additionally, we spent the next two days chasing ants around the seats and dashboard of the car! Very distracting and dangerous driving experience as a result and we had to get the car fumigated in order to use it safely! It obviously wasn’t clean! Customer services did offer to replace the vehicle but the only option presented was a 3 hour round trip drive to the nearest rental office, which couldn’t be accommodated in our existing prepaid tour plan schedules.
You book online, it says total final price but in fact you pay 3x more at the office. The car breaks in the middle of journey (after first week) and you wait for car replacement for 6 hours (with inside baby in the car) while they keep of lying to you that they arrive in 2 hours.
Renter beware. This company will tell you to have repairs made, provide them the receipt, but then they will not refund your money as promised (also had full coverage insurance through the company). The car itself is cheap to rent, but the insurance will get you. Do not recommend, because of their shady practices.
