Recent reviews
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5,6
Pros: The staff was very friendly and thoroughly explained our options.
Cons: The largest issue is that the car they provided us had a failing automatic transmission. It struggled to accelerate the entire trip. Getting to 5000-6000 revolutions before the car would switch gears on mountainous terrain Make sure you triple check with them that the car they give you works!
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6,8
Pros: Staff was helpful and friendly. The van we rented ran very well and was great on mileage.
Cons: The third party insurance is expensive as well as adding another driver to the contract.
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5,2
Pros: Price of rental
Cons: We asked for the basic lability insurance because our credit card covered the actual car rental . But we were charged for upgraded insurance .
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2,8
Pros: Nothing special to like
Cons: An honest price and not forcing me to get insurance that is 3000% more expensive then the car I rented
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4,4
Cons: Car rate with Insurance is a RIP. Spent more on car rental than hotel for a week.
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3,2
Cons: Knowing that insurance for three weeks would cost $1,500 and that I needed letters from my insurance company and credit card company to verify insurance would have been honest. I was very unhappy to learn this at the counter after a day of traveling. Dishonest practice.
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2,0
Had a break failure
Pros: Nothing
Cons: Paid $800+ for 5 days, but when I stated the riding, the ride was really bad. Still choose to use it for 5 days. During 5th day driving down from Irazu Volcano, the break failed suddenly.. Holding the hand break and pressing break pedal didn't stop the car. To avoid life threatening accident, I had to hit a post to stop the car. Still wife is suffering with pain. When I called Payless to report the incident, amazed to know that no question about if the passengers are ok.. After 2:45 hours got a replacement car, with dirty smell from the rear side. After reaching the payless rental place to return the call, when I explained these incidents, their reaction was the worst, it's almost like who cares if the break failed or the replacement call smelled.. Will find out the options to take action. Don't rent from Payless if you are going to Costa Rica.
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3,6
Try a different car rental company....you have been warned.
Pros: I needed to change the car from my initial selection, and they were able to accommodate me.
Cons: The car had a pronounced moldy odor, the tires were worn to approx 5 /32nds treadwear remaing . I was praying the entire trip that the vehicle would make it without stranding us. I travel frequently, this was my 1st outside of the US experience, it will be my last with Payless car rental.
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4,8
Cons: Insurance was REQUIRED (even though I have coverage via my credit card) yet that wasn't mentioned when booking the reservation!
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5,2
Too expensive
Pros: Nothing bad to say except that it was 4x the price of the Website...
Cons: It was 4x the price of the Website...
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7,6
Hidden insurance costs
Pros: Everything worked fine. Wifi hotspot rental could be added was very convenient
Cons: There was a huge insurance cost that was required and even more if we wanted good coverage. Kinda ruined the point of such a cheap rental
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2,0
Expectations not close to being met when picked up vehicle
Cons: Expectations were set online and when we arrived in San Jose in person our experience was completely different. We ended up paying $900 more then the quote which was a shock, the vehicle wasn't even close to what we thought we had booked, it wasn't clean, and was not well maintained. There was a family beside us having just come from the airport having a very similar disappointing and shocking experience. Very disappointing.
review from
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6,8
Pros: Staff was helpful and friendly. The van we rented ran very well and was great on mileage.
Cons: The third party insurance is expensive as well as adding another driver to the contract.
review from
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7,6
Hidden insurance costs
Pros: Everything worked fine. Wifi hotspot rental could be added was very convenient
Cons: There was a huge insurance cost that was required and even more if we wanted good coverage. Kinda ruined the point of such a cheap rental
review from
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5,6
Pros: The staff was very friendly and thoroughly explained our options.
Cons: The largest issue is that the car they provided us had a failing automatic transmission. It struggled to accelerate the entire trip. Getting to 5000-6000 revolutions before the car would switch gears on mountainous terrain Make sure you triple check with them that the car they give you works!
review from
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5,2
Pros: Price of rental
Cons: We asked for the basic lability insurance because our credit card covered the actual car rental . But we were charged for upgraded insurance .
review from
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2,8
Pros: Nothing special to like
Cons: An honest price and not forcing me to get insurance that is 3000% more expensive then the car I rented
review from
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4,4
Cons: Car rate with Insurance is a RIP. Spent more on car rental than hotel for a week.
review from
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3,2
Cons: Knowing that insurance for three weeks would cost $1,500 and that I needed letters from my insurance company and credit card company to verify insurance would have been honest. I was very unhappy to learn this at the counter after a day of traveling. Dishonest practice.
review from
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2,0
Had a break failure
Pros: Nothing
Cons: Paid $800+ for 5 days, but when I stated the riding, the ride was really bad. Still choose to use it for 5 days. During 5th day driving down from Irazu Volcano, the break failed suddenly.. Holding the hand break and pressing break pedal didn't stop the car. To avoid life threatening accident, I had to hit a post to stop the car. Still wife is suffering with pain. When I called Payless to report the incident, amazed to know that no question about if the passengers are ok.. After 2:45 hours got a replacement car, with dirty smell from the rear side. After reaching the payless rental place to return the call, when I explained these incidents, their reaction was the worst, it's almost like who cares if the break failed or the replacement call smelled.. Will find out the options to take action. Don't rent from Payless if you are going to Costa Rica.
review from
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3,6
Try a different car rental company....you have been warned.
Pros: I needed to change the car from my initial selection, and they were able to accommodate me.
Cons: The car had a pronounced moldy odor, the tires were worn to approx 5 /32nds treadwear remaing . I was praying the entire trip that the vehicle would make it without stranding us. I travel frequently, this was my 1st outside of the US experience, it will be my last with Payless car rental.
review from
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4,8
Cons: Insurance was REQUIRED (even though I have coverage via my credit card) yet that wasn't mentioned when booking the reservation!
review from
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5,2
Too expensive
Pros: Nothing bad to say except that it was 4x the price of the Website...
Cons: It was 4x the price of the Website...
review from
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2,0
Expectations not close to being met when picked up vehicle
Cons: Expectations were set online and when we arrived in San Jose in person our experience was completely different. We ended up paying $900 more then the quote which was a shock, the vehicle wasn't even close to what we thought we had booked, it wasn't clean, and was not well maintained. There was a family beside us having just come from the airport having a very similar disappointing and shocking experience. Very disappointing.
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