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6,0
Pros: The car itself was fine and the drop off and pick up were fine. So I had no complaints about that.
Cons: My complaint was about the insurance charges that they added to the rental cost. First, they tried to add CDW insurance. I explained that it was covered by my VISA card. They insisted that I obtain a letter from the VISA insurance company to confirm this. So, I had to contact VISA and obtain this. I have been to Costa Rica 6 times and rented from various companies, including Budget, Apex, Alamo and others. I have never before been requested to obtain a letter from the VISA insurance company. I believe that they very well knew that I was covered, because when I returned 2 days later with the letter. They said your with TD VISA, it's a very good company. In addition to the government required third party liability insurance, they also insisted that I purchase the zero deductible on the third party insurance, which is not required by law in Costs Rica. In total, the third party liability insurance cost over US$430. In previous trips for the same duration, I have paid about US$140 for this insurance. I will never rent with this company again.
review from -
8,4
Smoothest Car Rental Experience I have had in Costa Rica
Pros: Check in and Check out was very easy
Cons: The liability costs of $37/day
review from -
4,4
Cost 4 x more than when booked.
Cons: The hidden charges that were not mentioned any where on the website. I expected to pay the quoted amount, but when I arrived they wanted 4 times that amount. I was extremely disappointed to say the least.
review from
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6,0
Pros: The car itself was fine and the drop off and pick up were fine. So I had no complaints about that.
Cons: My complaint was about the insurance charges that they added to the rental cost. First, they tried to add CDW insurance. I explained that it was covered by my VISA card. They insisted that I obtain a letter from the VISA insurance company to confirm this. So, I had to contact VISA and obtain this. I have been to Costa Rica 6 times and rented from various companies, including Budget, Apex, Alamo and others. I have never before been requested to obtain a letter from the VISA insurance company. I believe that they very well knew that I was covered, because when I returned 2 days later with the letter. They said your with TD VISA, it's a very good company. In addition to the government required third party liability insurance, they also insisted that I purchase the zero deductible on the third party insurance, which is not required by law in Costs Rica. In total, the third party liability insurance cost over US$430. In previous trips for the same duration, I have paid about US$140 for this insurance. I will never rent with this company again.
review from -
4,4
Cost 4 x more than when booked.
Cons: The hidden charges that were not mentioned any where on the website. I expected to pay the quoted amount, but when I arrived they wanted 4 times that amount. I was extremely disappointed to say the least.
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