Both flights were on time, the crew was pleasant.
Flight was delayed three hours due to an avoidable staffing issue. Cabin was a million degrees for the entire flight. Flight attendant was surly. Not the best Delta experience ever.
At the gate I was stopped by security and questioned in Liberia. They were asking me questions about where I had stayed and if I had left my bags alone. They asked me if I had gone through security with my bags since I had only brought a carry on and a backpack. Even though I was compliant security was difficult and unwilling to answer my questions. They marked my passport with a security sticker then told me to go sit down. I was afraid that I had done something in the rinky dink jam packed airport in Liberia that had somehow compromised me but I will probably never know because they refused to answer my questions.
FLight was late departure and arrival. Entertainment system did not work. Wifi did not work. Food was edible, but just so.
What I liked: A clean plane, including the bathrooms. On time departure and early arrival outstanding crew Sky Club What I didn't like: No meal on a 5 hour flight. Just almonds. Seat was not comfortable. Very hard seat. And there was no pillow to support my head.
The flight was cancelled without any notification at the last minute, causing a scramble of insanity as they rebooked all of us on other carriers. We’re standing in line waiting to check bags, kiosks not working, attendants don’t have any information.
Pros: "Great crew and staff."
Cons: "Gate team at PHX departure was a bit short and delayed the flight by over 40 minutes while offloading passengers from the previous flight. Also boarded most of the flight before they boarded the Comfort+ area. If I would have known that, I would not have paid for the upgrade."
Pros: "Felt very clean and so glad they are not selling every seat"
Cons: "There should not be a pay wall around the internet in today's day and age"
Pros: "The boarding was fast quick and the staff was very friendly."
Cons: "The bathrooms were very dirty and there was not enough food and drink supplies."
Pros: "It got us to Atlanta on time."
Cons: "Sat on the tarmac way to long. Updates from crew weren’t frequent enough."
Pros: "FA were ok"
Cons: "No entertainment"
Pros: "Not a lot"
Cons: "Customer service"
Cons: "Nothing given it was a 6 am flight"
Pros: "Crew could have been better."
Pros: "Seats are fine. Ordering system is up to date."
Cons: "After the first two hours of my flight (which I sleep through) I couldn’t buy a drink a soda or anything."
Pros: "Flight attendant"
Cons: "Bathrooms were filthy"
Pros: "Crew was so friendly and helpful!"
Cons: "My suitcase arrived damaged."
Pros: "Flight from Detroit to Phoenix had larger plane and more entertainment"
Cons: "Seats are so narrow. I barely made connecting flight in Detroit and there was no transportation to the next terminal. You’re on your own getting there and I almost didn’t make it. Both Detroit and Phoenix have nothing but wheelchairs and people pushing? Maybe we Should get some rickshaws?!"
Pros: "best meal ive had in so long service was great the captain anniuncements were clear and detailed"
Pros: "The entire crew was hospitable & accommodating; I was very pleased with all of the flight crew!"
Cons: "My disappointment regarding my flight experience had nothing to do with the flight crew I met/seen/corresponded with; I was unhappy & displeased to pick up my new luggage with the top zippered broke off & missing."
Pros: "Gave information about delay clearly and gently"
Pros: "The efficiency of having my boarding pass on my phone (Apple Wallet). The Kayak and Delta apps streamlined perfectly and I was able to check in and pay for luggage through Kayak! I just need to do better at checking my phone due to both apps sending me updates about flight delays and luggage locations"
Cons: "Lack of space from being confined to the middle seat but the passengers next to me were nice and the plane ride was over before I realized it."
Pros: "El cumplimiento de vuelos"
Pros: "very friendly crew"
Pros: "Zones are more delineated."
Cons: "People were obviously cutting in line and edging up before their zones were called."
Cons: "Aircraft seemed shabby despite refresh of Comfort Plus, food was really mediocre. Steer clear of the Asian Veg option."
Pros: "Flight team were wonderful!"
Pros: "on time, good food, good films enough space to sleep in economy."
Cons: "the stewardess only went up one side of the plane offering eye shades and when i asked for one she seemed really miffed."
Pros: "The plane was on time, the crew was friendly, no delays, landing was fine. In fact we actually made it a little before the time that we were scheduled. Since the flight was so short, I did not have any food."
Cons: "The seats were a little small."
Pros: "Boarding was easy"
Cons: "Plane seats were very small and did not recline. Only one bathroom on plane"
Pros: "Great service, free movies, nice crew."
Pros: "Clean plane, friendly staff and timely departure."
Cons: "Waiting to get off the plane. Other customers moving too slow"
Pros: "Got me where I needed to go at the price I wanted to pay. - The gals at the ticketing desk were extremely helpful and cheerful."
Cons: "Not my typical Delta experience: -Boarding for special needs was a joke. A literal ‘run-on-sentence’. No more did I get up and they went to the next group. I was almost knocked over in the rush. -The onboard staff was nice enough. However, between the two of them, one of them had a thick accent. Maybe that one shouldn’t be the one making all on board announcements… and please fix the horrendous crackles too!!! -It seemed our pilot was in training… during our short flight a series of right and left turns were made, no effort to avoid turbulence, and the landing was surprisingly hard. It felt as if my spine took a quick jab to my brain as a result! What’s up?"
Cons: "Too tight and seats not comfortable."
Pros: "Service was fast and the inflight entertainment is free. Lots of movies to chose from, which is nice for the long flight."
Cons: "It was the most cramped I have ever felt in a plane and also the longest flight. Horrible combination. Some of the crew were snippy."
Pros: "Flight crew was friendly."
Cons: "Flight delays due to maint crew not being onsite for 2 hours. Overbooked flights for both sides of trip"
Cons: "Delayed by 3 hours"
Pros: "Let’s face it-no one likes a 14 hour flight. But the staff was great, food pretty good, movies flew by and we arrived early and happy and bags at baggage claim by the time we got"
Pros: "Nice staff (check in counter and flight attendants) and good food and smooth ride"
Cons: "I wasn't allowed to bring my hiking poles onto the flight and they didn't fit into my checked bag."
Cons: "The flight was delayed just as we were about to board at 5:30. There was a mechanical problem and we were changed to another plane and another gate, which was supposed to take off at 6:30. It was boarded and ready to go around 7:00. Then....we taxied down the runway only to stop because of a situation on THIS plane (a light that did not go off). It was fixed pretty quickly and meanwhile a rep. from Delta boarded the plane, apologizing for our inconvenience and handed out Jolly Ranchers. REALLY? After that, she and the flight attendants did give us a free drink/headset coupon. That would have been nice but it expires Dec. 2017 and the flight attendant stopped serving drinks about half way down the aisle because the flight was so short. The coupon will be of no use to me. I finally got to Raleigh about 9:30...I booked the flight so I wouldn't have to drive at night.. Sigh....Delta used to be my favorite airline."
Pros: "Just getting to my destination"
Cons: "Service very poor and seats very uncomfortable"
Cons: "Hard to get comfortable even in easy comfort but easy comfort is better than typica arats."
Pros: "They have the flight very well planned out, you get frequent drnks and food initially and then they turn the lights out for a good amount of time so that people can rest. Then, they come by again before landing with more drinks and a snack. Very well coordinated."
Cons: "Really, my only complaint is that after leaving Atlanta ~ 4 pm,,you arrive in Europe at 8 am. The first day is very difficult to adjust to. I would much rather arrive in Europe at night, and get to rest for a night before starting."
Pros: "Columbus airport is very nice. Security was quick. Boarding the plane was smooth and no problems. Staff was very nice too!"
PlusPoints are useless if seats are so rarely available.
Apart from the delays in terms of departure times, the airline experience was so bad, given the medical incident from a passenger sitting at the back of the plane. I was so close to it, and was utterly disappointed by the failure of the cabin crew to control passengers from overcrowding the sick passenger and allow the crew to administer the necessary medical intervention. It all amounted to compromised safety at 30000 feet, and seriously more training on the part of the airline is required in this regard. The other issue I realised is lack of cleanliness and care on the part of cabin staff, with one lady spilling food next to where I was sitting and ignoring the incident completely. I had to ask another to intervene and for which only superficial help was rendered. This is not what I expected, but this is what I got and speaks volumes to a cabin crew which is all female, mature/elderly, and expected to be more hands on to problems of this nature. The food is terrible in economy class, with options very limited. I opted for chicken, but did not know that it had curry in it, so I could not eat my meal further, and so no need to ask for the vegetarian option.
The service was below average
Pros: "La puntualidad"
Cons: "La comida"
Pros: "For a trip booked really fast because of all the COVID 19 stuff united exceeded my expectations. Traveling in such weird times is stressful but the positive crew and A+ service made me feel better"
Cons: "The planes are pretty dirty with pieces of gum in several places and some of the outlets to charge phone not worked"
Pros: "Not much. The crew was friendly."
Cons: "Everything other than the crew!"
Pros: "Everything was amazing I love united airlines"
Cons: "Nothing everything was perfect"
Pros: "Nice and courteous crew"
Cons: "Better on increased International viewing options."
Pros: "Screens provided. Power outlets at seats."
Pros: "Good flight, nice staff."
Cons: "Food not the greatest and flight over-crowded."
Cons: "Checked luggage took more than 45 minutes to arrive. Tough with little kids to keep waiting."
Cons: "Air conditioning, I wanted an option for heat."
Cons: "Volume of the PA was so loud it was painful"
Pros: "Flight on time"
Cons: "Travel plans will be impacted due to lost luggage"
Pros: "We actually left on time"
Cons: "Had no power in the seat which is an issue on a 6 hour flight. There was no meal provided or first drink even though I am a premier member. United is so cheap and the service shows it."
Pros: "The plane, crew and boarding was great, and the food and drinks were quite good. Legroom in standard economy class was passable for a 6'2" person."
Cons: "I booked through the United website as trip from US, have Silver status on United, and Lufthansa's policies of not allowing advance (1-2 mo before flight) seat selection (never on UA nor LH websites) are just horrible. Hard to get through on 800 number, and 1 day before trip answer was still to do it in Frankfurt. Economy plus was $1000 more/person, and even then no guarantee I could choose a seat far in advance. Then, at computer kiosk in Frankfurt, they had a wrong diagram of the plane,as we ended up on what turned out to be a no-recline row which I would never get. I'm 6'2", 230lbs, and wasn't able to sleep on that flight. Had I been able to reserve a seat behind a bulkhead or in exit row 2mos in advance, I would have been fine."
Cons: "Domestic airline quality service, food and amenities. The fact the flight was acutally on a United plane and not ANA"
Cons: "Bad service United airlines from SF To Tokyo. Stewardess kept bumping the passengers arms and legs from pushing the food cart. Stewardess did not acknowledge let alone apologized. UNITED- delayed for 4 hours due to mechanical issues. Missed my connection flight."
Cons: "Late flight. No support to find back-up flights. No help with tips of how to navigate chicago airport to hopefully get to connecting flight in timely manner. Shuttle service could have been mentioned. The area of the airport I would need to get to in Chicago was not known. Although thr flight to Chicago was by far not full Iwas denied my request to take my roll on on the flight. It fits under seat. I am 70 and had to run across the airport."
Pros: "Everything. The service was amazing."
Cons: "Everything was fine."
Cons: "Your employees are all RUDE !!!"
Cons: "Ive never flown with United Airlines internationally and now that I have I never will again. I had just flown with COPA airlines from Colombia to Panama and it was great. I thought I would have a similar experience with United, but alas it was not. You have to pay for movies and food on an international flight?! what is that! terrible terrible"
Cons: "flight control forced us to miss my connection to Kansas City so had to spend $150 on a hotel in San Francisco and wait an entire day to get home."
Cons: "I was seated right behind first class. While still on the runway and for about the first 15 minutes of flight, There was literally a few frozen water drops, condensation I guess, dripping down on me because it was like a walk-in cooler. I asked for a blanket and the flight attendant said they were for first class only. He did then get me one and said "I had one left." Obviously a lie... but I was grateful for the blanket at that point because I was very cold. Other than that it was a fine flight and check-in was a breeze online."
Pros: "The service staff was very friendly when they told me they were out of every food item I wanted."
Cons: "Lack of variety in snacks, foods and purchases on the plane."
Pros: "We were late taking off and they made it a pleasurable experience"
Cons: "Customers being rude"
Pros: "Great experience overall"
Pros: "Well, the plane didn't crash, so that was nice. The plane was clean and the newer 737-900s are pretty decent."
Cons: "Every time I fly United, I pretty much feel like it is an honor on the level of being knighted to get the privilege to fly with this airline. Thank you so much for being willing to take my money in exchange for a service, United. Bless you. I'm sure if you spend $10k + a year with them, they'll happily massage your feet as you ride along, but anyone else seems to be each flight attendant's personal enemy that they must frustrate as often as possible. Also, thank you, United, you beautiful prom queen you, for changing my seat from a window to a middle because it pleased you. It honors me to be your jest."
Pros: "Got in early"
Cons: "Old plane, inattentive crew, wireless entertainment did not work; heavy baggage fell on my head as passenger yanked open a luggage compartment."
Cons: "Flight delayed 2 hrs because flight attendant called out with an emergency...... because of the delay, I missed my connecting flight."
Pros: "I liked that we didn't crash into snowy mountains. I like that we landed."
Cons: "OMG. First class seat "broken" - wasn't really able to lean back because it went "too far" into row behind me. Nope - that's actually how the chair is designed. Was asked to sit upright the entire 7 hour flight. IFE spotty at best. It kept rebooting and kicking me and others out. I guess food was "okay" as I honestly don't remember it at all. This is my last of 10 years at 1K with United. Moving airlines this year."
Pros: "The flight was average. Nothing stood out bout what I liked."
Cons: "I didn't like that my seat didn't recline. The temperature was very warm. Boarding took an exceptional amount of time and it was chaotic as we all stood in group lines for long periods of time."
Pros: "The crew was nice. Coffee was great."
Cons: "The plane was dirty. Doesn't look like it's been thoroughly cleaned in ages. My seat was broken. Had to sit upright the entire trip. Bathroom door wouldn't stay closed."
Pros: "UNITED FLIGHT, great service, LOTS OF LEG ROOM! Pilot and first officer greeted the passengers as they deplaned."
Cons: "Touch down a little bumpy, not so smooth, but ok"
Pros: "OK until we boarded."
Cons: "My flight out of Chicago was cancelled. I hate when they lie to you that it was weather related. At the time of my flight to White Plains at 1:50 PM there was no snow in Chicago or at White Plains, Moreover the 6 PM flight left to White Plains when it was snowing both here and there. The only option given to me was standby on the 6PM flight. So, I had to cancel my flights and it ruined myu weekend."
Cons: "No mechanics available and had to send for some, taking 5 hours. Didn't get to destination until late at night and missed my event."
Pros: "Fast boarding. Flight was on time. Good flight crew."
Cons: "No entertainment on flight."
Pros: "I liked that the pilot communicated throughout the flight about where we were, how long or far we were, and if any changes occurred."
Cons: "I didn't have a plug to charge my tablet."
Pros: "I liked that I was given spacious accommodations for myself and my service animal."
Cons: "I didn't like that we then sat on the plane for 2 hours, then had to get back off. I don't really blame United Airlines for this because there was a storm. But if Kayak wants me to rate the flight I'd have to say it was bad because it didn't even occur."
Pros: "Flight crew was pleasant."
Cons: "Very confusing boarding, multiple flights in same gate with no obvious line. Plane interior very bare-bones, not updated in any way for comfort or ergonomics. No entertainment or food available, though it was a short flight. Plane responded terribly when we hit significant turbulence."
Pros: "Here's the situation- There are massive storms across the state, massive delays across the nation, and a tiny airport packed full of people. All the things needed to make a horrible flying day an even worse day for customer service. BUT the flight crew and terminal teams did an amazing job keeping things together and keeping guests happy. They communicated all the information they knew in a timely manner, and made sure to correct any connections that needed to be processed before the plan landed. Also they kept their calm as people flipped out."
Cons: "I didn't lol the size of the white planes airport. That plan could hold about 150 people at best.... There was at least 600"
Cons: "cold I the cabin - leaky vent by my legs in 3D"
Pros: "seats that were not full"
Cons: "wi fi was down. which meant NO entertainment except for the lame Ninja Turtles movie"
Pros: "I did not like anything. Please people don't book through kayak. Scam website"
Cons: "Flight delayed. Stayed at airport for more than 2 hours. Baggage lost."
Pros: "I liked the in flight entertainment option through the United app. Nice staff and waffle cookies were way better than peanuts."
Pros: "Excellent crew. Attentive and friendly. Baggage handlers got my bags where they were supposed to go, unscathed. Ticketing counter and gate personnel were helpful and friendly."
Cons: "The return trip."