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HPN - JNB

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Top 4 airlines serving White Plains Westchester County to Johannesburg OR Tambo

Scores according to KAYAK customer reviews

8,3
Qatar Airways
Overall score based on 11 088 reviews
8,3
Boarding
8,2
Comfort
8,6
Crew
8,3
Entertainment
8,0
Food
Airline reviews

Pros: "Great crew! Excellent business class suite"

Pros: "Crew was very helpful"

Pros: "Perfect"
Cons: "Perfect"

Cons: "They do not understand the word priority at Doha airport. Business class passengers boarded last."

Pros: "N/A"
Cons: "We were told to board, but then kept in another area close on 1 hour before we could get on the plane and this area had no bathroom facilities. The spread of seating on the plane made no sense with many open seats but also many squashed rows of people. The crew was visibly tired and irritated, they also ran out of a few catering items. It seemed as if last minute, a few different flights were combined into this one which lowered the quality."

Pros: "Food and leg room"
Cons: "All was fine"

Pros: "Staff were helpful, pleasant, and attentive. Really appreciated that due to the length of my layover in Doha, I was given a hotel room - which I hadn't asked for, and which Qatar Airlines personnel told me I might be able to get, and then arranged or me. That's excellent service!"
Cons: "I wish NO ONE's seat tipped back - space is already tight, and if everyone just stayed in their own space rather than tipping seats aback, everyone would have more room! Once the person in front has leaned their seat back, it's impossible to really use the tray, which is pretty frustrating."

Pros: "I was at airport 1 hour before the flight time But they already closed the gate, and I missed the flight, and my return flight is gone too Omg to much for me"
Cons: "I wish you can do something for me Because the tickets is really expensive"

Cons: "The vegetarian option for breakfast was a stale waffle with apple compote. Inedible."

Pros: "Food selection. However, the snacks need to be readily available on long flights."
Cons: "Entertainment is lacking behind other international carriers"

Cons: "Seat comfort"

Pros: "Everything was good"
Cons: "Veg Food"

Pros: "amazing except for the entertainment system"
Cons: "Better entertainment system , 6 hours flight is tough without it"

Pros: "perfect"
Cons: "better food"

Pros: "Great crew. Met every request and did a very professional, yet personal job."
Cons: "Overall meals were best I've had on flights. Did not care for last one but probably just a personal taste."

Pros: "I had a family emergency and couldn’t go. I wasn’t allowed to switch my flight or change it. Lots of money spent with nothing in return. Unfortunte."

Pros: "Fabulous service from start to finish Excellent cabin, spacious & impeccably clean Super choice of food and drinks We travelled in the business cabin which I have to say, rivals many so-called 'First Class' products. The crew were courteous, addressing us by name and nothing was too much trouble."

Pros: "The crew were very friendly and helpful."
Cons: "It seems the major airlines use older aircraft when the destination of the flight is a third world country(or Africa). The seats aren't as comfortable and the entertainment system (screens) are not as good as a Qatar and Europe bound flights."

Pros: "The flights attendants were very helpful and polite. What I enjoyed the most was the level of comfort I had. I was able to sleep for almost the entire flight. That's why it felt like it wasn't even a long flight."
Cons: "We did leave a little late but it was out of the control of the pilots and flights attendants."

Pros: "There was adequate seat room. The device was good."
Cons: "There was nothing I didn’t like."

Pros: "legroom"
Cons: "being in the middle of three"

Pros: "Staff was great"

Pros: "Thank you for a very good flight experience both from Philadelphia to Doha and Doha to Johannesburg."
Cons: "The breakfast options could have been better, but I was fed and happy, and the flight attendant was kind enough to bring me green tea when it wasn’t readily available on the cart."

Cons: "Seat to LA was broken"

Pros: "I was surprised with the quality of gluten free meals served for me, it was well organised and taken care of where I never had to wait. My flight schedules were changed few days before departure by Qatar Airways, but only thing I had to do was to confirm that I have noted, my seats and all the rest of details intact, excellent."
Cons: "When the flight is changed by airline for their convenience, they would have given preferential treatment to the passengers involved. We had to bare the cost of food and make us comfortable on our own due to the delay in transit."

Pros: "The cabin crew and Doha airport staff are absolutely great at thinking about customer comfort. Experienced it in the Business Class lounge as well as on the flight!"

Pros: "All around a great experience."

Pros: "The crew aboard the flight were kind and thoughtful and definitely oriented toward service."
Cons: "The security process at the gate was really disorderly. Perhaps it is because it is a new and extra step required by the US but it was definitely not efficiently handled."

Cons: "Same as above"

Pros: "The friendliness of the staff from check in to arrival!"

Pros: "I freceuntly fly between the US and South Africa and only fly via Qatar Airways, and every experience thus far has been great. The food is good quality, friendly crew and I would recommend it to anyone."
Cons: "The sandwiches are a little dry and movie selection a little limited."

Pros: "Space, food, service, handling"
Cons: "That I could not and cannot retrieve my flight on the Qatar Airlines website."

Pros: "I like the service very much. Flight attendants are very friendly and helpful, polite. After the flight I got some present. Kit with socks eye mask and lip balm, which was very nice."
Cons: "Dnt have anything to say what I dnt like. Everything is great."

Pros: "Unfortunately..."
Cons: "...as mentioned, I don't have the pleasure of rating this flight because of the boarding delays and missing the flight. Very disappointing."

Pros: "Great selection of movies and tv shows"
Cons: "I had to ask for everything. Crew members kept passing me by for food service and drink service even though I was awake. I had to tap/call them each time they passed by. It turned into a joke among me and the people sitting next to me. Entertainment screen is too dim even on highest brightness setting"

Pros: "Great selection of movies and tv shows"
Cons: "Entertainment screen is too dim even on highest brightness setting"

Pros: "Service of air stewards very friendly and polite"
Cons: "This goes for Qatarfigjta from harare to Doha and Doha to Washington DC and back. I am not going to give individual report on each one. Food - my daughter could barely eat anything and the vegetarian meals were stone cold most of time. It was hard to eat at Qatar airport because not only is the food terrible (Burger King and bad Asian food) but outrageously expensive. Our media system did not work for one leg. ** way to many ads on your media system. Every time you watch a new TV episode, you have to sit through 5-6 ads for stuff that is not interesting and the same each time. ** plane info on media system keeps reverting to Arabic even when English is indicated as preferred la gauge. We had to place our iPads in checked luggage for flights from harare to USA as we went through Qatar. *** I asked for quiet seats and was given seats near kitchen and toilet even though I booked in hours in advance. One leg had my ten year old daughter and I in different rows even though I checked in 4-5 hours in advance Of flight . ** staff moved my hand luggage without my permission and without informing me - it was stressful trying to find it."

Pros: "Excellent experience overall, the food was decent, the seats were comfortable and had enough space for me at 6ft tall, the staff were very friendly and helpful, entertainment selection was good with plenty of new movies out. I had no problems with my layover. The baggage allowance was great as I had extra luggage from my trip. I'm very happy with their customer service, the day before my first flight I received a phone call from Qatar's customer service saying that due to delays I wouldn't be able to make my connecting flight to Edinburgh so they would like to book me on another flight instead of me having to wait 24 hours in Doha. I was thoroughly impressed with this service."
Cons: "I did not have wifi available from Doha-Johannesburg"

Pros: "Friendly crew, good entertainment options"
Cons: "Nearly empty flight and twice got assigned seat in very front with screaming child. Going had to move to nonreclining seat after 1st 12 hour flight. Assigned last seat in plane going even though short layover - had to run after 12 hours on plane since got last bus to terminal and waited, waited, waited for final passengers, not fun. Way back flight changed and no accomodation made (a lounge, room, anything) for 7.5 hour layover "you'll just have to hang in there" in middle of night even though others on my tour with same issue in dubai got a room included. With added stress of going through qatar which i booked because of longer layover so wouldnt miss connection just before political decree announced, i will do anything to avoid qatar again despite the very friendly crew. And having to wrap my camera equipment to check it, get extra insurance, such a pain."

Pros: "Boarding, the welcome on board, the food choice and quality were all excellent. The seat was comfortable and I got a few hours sleep. The entertainment screen was big and clear, and the choice of films was good."
Cons: "The choice of films and tv programmes, was good, but before watching each one i chose, I had to endure a couple off minutes of an advert- the same one every time."

Pros: "Great crews, excellent airplanes, wonderful in transit experince."
Cons: "In flight coach meals were average."

Pros: "On time departure, friendly crew. Comfortable seats for economy class, plenty of entertainment options. A pleasant experience"
Cons: "The food was okay. The hot wrap/calzone served first was not very tasteful. The breakfast/brunch was better. Not much to dislike overall."

Pros: "Again on time and effortless boarding made the overall experience a good one."
Cons: "Our suitcase was damaged...still in the process of trying to get it fixed. Hopefully it will be done soon. I will then update this report. Could maybe clean the toilets as it did become a bit messy."

Cons: "I was hoping to replace worldmate with you application. you got it wrong. I travelled from Doha to Guanzhou, Bangkok and back to Doha. I don't even know where Sohag is!!!!! Qatar airways did a perfect job as usual."

Cons: "Food was below average Could have been better for elderly people.. Boarding: No wheel chair assist. asked for 2 wheel chair assist - for myself and my spouse..but got for only one.had to wait till last min at boarding where tickets where issued as no one was available..hurried in last min to security gate."

Pros: "Everything"

Pros: "The service from the crew was amazing"
Cons: "The food was not bad compared to some air lines"

Pros: "Good"
Cons: "Nothing"

Cons: "Cabin temperature in my section was slight hot and was uncomfortable until we complained to the supervisor. Steward spilt food on the floor next to our seat"

"Ross, the flight attendant. Won't fly another w his working it."

"The terminal on my ticket was different than the gate number. We went through security and had to take a 15 min shuttle to a different terminal. Why not just go through security there? There were also no attendants at the gate to discuss seat assignments. My husband and I didn’t have seats together. Try on board crew was great, but the airport experience was lacking."

Pros: "The crew was amazing."
Cons: "Nothing"

Pros: "Comfort and safety"

Cons: "The social distancing, the cdc is recommending 6 ft but there are passengers directly behind and in grinning us and only one passenger seat empty between 2 people. With covid on the rise, how are you actually doing your party to take care of your customers."

Pros: "The crew was good, and the airline tried to make our wait in the airport as comfortable as possible."
Cons: "The four-hour delay was really hard. Since it was in DC, I don't know why it took so long to get another plane."

Cons: "To be on time"

Pros: "Good Crew. Landing was very smooth"
Cons: "line to drop bag was so long!! but on the plus side, we were through it in an hour and didn't miss our flight!"

Pros: "Everything except the delay was fine, not extraordinary."
Cons: "7-hour flight delay. If this was a European flight we would have been entitled to at least $250 for our inconvenience. We were not offered anything to compensate us for a 7hour delay, which was ridiculous."

Pros: "Got to my destination without any issues"
Cons: "Seats/seating area are too small, and I'm not a big person."

Pros: "Crew was awesome, super friendly and helpful. Even the korean food options tasted delicious."
Cons: "Not plus size friendly. The bathroom is too small for a plus size person to be able to use and for a 14 hour flight I think that’s important. Also if you’re plus size and the person in front of you reclines, it’s impossible to pull down your tray fully."

Pros: "Not a lot"
Cons: "Customer service"

Pros: "There was those head rest flaps on my chair head rest. Checkin my luggage was seamless."
Cons: "Boarding process was bit disorganized."

Pros: "Flight attendant"
Cons: "Bathrooms were filthy"

Pros: "Arrived almost an hour early, friendly and courteous service, smooth takeoff and landing."
Cons: "More efficient boarding process. Only 2 lines one short line for priority and a very long line for general boarding that wasn't organized by zones, etc."

Pros: "Flight from Detroit to Phoenix had larger plane and more entertainment"
Cons: "Seats are so narrow. I barely made connecting flight in Detroit and there was no transportation to the next terminal. You’re on your own getting there and I almost didn’t make it. Both Detroit and Phoenix have nothing but wheelchairs and people pushing? Maybe we Should get some rickshaws?!"

Cons: "Late boarding. Slow de-boarding."

Pros: "I got home alive."
Cons: "The crew was surly. The flight was delayed. We received little information about the delays."

Cons: "No issues at all"

Pros: "The Crew on this flight was great and the flight was quick."
Cons: "The flight was delayed 3+ hours and Delta kept pushing the delay out further without giving any updates as to why it was so delayed, and when I inquired at the Delta desk at the gate the woman was very rude to me as she snipped that it was a mechanical issue."

Pros: "Yravelling goes well when workers are competent and organized."
Cons: "Boarding front to back seems counterintuitive. People carrying 2 bags appear more hassled bumping through people to get to their seats further. Ack"

Pros: "That I arrived safe."
Cons: "My seat didnt recline my back was in a lot of pain so was my neck. After getting to L.A at 9:52 a.m didn’t get out of the plane till 11:05 then the baggage claim was noted on carousel 2 when in fact it was carousel 3 when I asked a worker she said “I dont know ma’am” waved me off and kept walking. Terrible."

Pros: "Gave information about delay clearly and gently"
Cons: "Delay"

Pros: "Everything good"

Pros: "Every aspect of this trip with Delta was super! We were on time, a bit early even. The flight was smooth and comfortable."
Cons: "I would prefer fresh fruit or vegetables as a snack."

Pros: "Quickly boarded and took off as well. It was a really smooth flight!"

Pros: "Entertainment"
Cons: "The plane was hot"

Pros: "Seating was ok but had better for a premium coach."
Cons: "The tv screen. Touch pad was not working properly on both legs."

Pros: "Got to destination safely and on time"
Cons: "Rude flight attendant, tight seats"

Pros: "Prior military was offered to preboard and it was a very comfortable flight"

Pros: "It left and arrived on time"
Cons: "They didn’t have wine in such a long flight"

Pros: "The service and non stop smooth ride. Boarding was a new experiance taking a bus to the plane. Was quick and crew helpful storing my carryon. Everyone very helpful."

Cons: "Aircraft seemed shabby despite refresh of Comfort Plus, food was really mediocre. Steer clear of the Asian Veg option."

Pros: "Movies"

Pros: "Boarding was easy"
Cons: "Plane seats were very small and did not recline. Only one bathroom on plane"

Cons: "."

Cons: "We waited 3 hours for the tarmac in Seattle On Christmas"

Pros: "The boarding was easy, crew was super and the travel was awesome."

Pros: "Clean plane, friendly staff and timely departure."
Cons: "Waiting to get off the plane. Other customers moving too slow"

Pros: "customer siervice was great and welcoming was awesome"

Pros: "Service was fast and the inflight entertainment is free. Lots of movies to chose from, which is nice for the long flight."
Cons: "It was the most cramped I have ever felt in a plane and also the longest flight. Horrible combination. Some of the crew were snippy."

Pros: "Flight crew was friendly."
Cons: "Flight delays due to maint crew not being onsite for 2 hours. Overbooked flights for both sides of trip"

Pros: "N/A"
Cons: "The crew, the airplane and the service at the airport was the worse experience of my life, I will definetly avoid Delta and Aeromexico for my future trips."

Pros: "Loved the Clear/Skymiles fingerprint boarding! Great line markers at DCA as well. Would love to see those in other cities."

Pros: "Modern plane from ATL to BOS. On board games were a fun distraction."

Pros: "The in flight entertainment and the pilot being informative about what was going wrong at the Atlanta airport."
Cons: "The insane process that followed the flight of rebooking - it would have been VERY HELPFUL to have access to the inflight internet so that I could have rebooked my missed connection before we landed in the ATL airport where it was past midnight and there were hardly any staff available for us to talk to and the lines to speak to anyone took literal HOURS to get through."

Pros: "Very friendly staff and the onboard meals were surprisingly good. Korean Air may quite possibly be my favorite airline."

Cons: "One hour late after a stay over already 4 hours."

Pros: "Staff was friendly, and we got there safely"
Cons: "Really wished we had tv's like we had on our flight to SLC. It really helps with those who have anxiety to distract their minds. Wifi is expensive therefore I chose not to use it"

Pros: "There were some delays and issues with air traffic control, but they brought out snacks after a half hour which was really nice. Overall, great!"

Cons: "Wasted 24+ hours and a bunch of money. The employees at Dallas did not stop me from boarding an international flight. When landing in London, they immediately turned me around stating, "You can't go on holiday". Cool, thanks. So 12 hours later, im sitting back in Dallas with a whole lot less planned. Thanks DFW! You the best."

Pros: "The crew was great even though there wasn’t any food or beverage service during the flight. They were very sweet to my 16 month old son and even have him a Flight Crew pin!"
Cons: "The plane was stuffy so I felt overheated even with the overhead air on. The seats weren’t super comfortable."

Pros: "There was nothing I liked I was not on the flight"
Cons: "American airlines should have made sure that I was able to get on my flight instead of delaying my previous flight so many times that it ended up having to rent a car and drive from Louisiana to Las Vegas. they were unwilling to accommodate me on a flight that would get me home in time for me to go to work as a nurse"

Cons: "Delayed 6 hours"

Pros: "Fantastic crew"
Cons: "Great trip"

Pros: "service"
Cons: "offer coffee at least"

Cons: "My seat back screen was inoperable. I had other stuff to do, so not a problem although I would have liked having music and movie options. Oh well... In other news, AA’s morning food options are incredibly lame. It’s almost as if they don’t want to sell any food. Finally, can come one tell me where to buy stock in those mediocre little Biscotti cookies they (and every other airline) pass out for free? Must be KILLING it!"

Pros: "Attendant was fun."
Cons: "Nothing"

Pros: "The crew was great. They especially did a remarkable job keeping bathrooms clean."
Cons: "Food is definitely not as good as international airlines."

Pros: "We finally got here"
Cons: "Actually leave and arrive on time."

Pros: "The crew was very friendly and helpful."
Cons: "The leg room was abysmal, Southwest has more leg room and they brand themselves as a cheaper carrier than a American. Also the wifi was either very slow or did not work."

Pros: "I’m home"
Cons: "Ran almost an hour late with. I explanation of why. No seat power - first class had mediocre seats. No foot rests and not very comfortable"

Pros: "Seat was 9k. Comfortable"
Cons: "Plane late to take off because caterer was late"

Pros: "The crew tries."
Cons: "Planes are just uncomfortable and the airlines have a monopoly on long distance travel."

Cons: "Flight delayed one hour"

Pros: "Nothing."
Cons: "Actually having a flight to Charlotte. They delayed flight without much warning... actually, they were delaying/cancelling many flights without warning most of the day. Long story short, I had to get a ride to LaGuardia, to catch a different flight. That flight got delayed when boarding"

Cons: "Usual uncomfortable seating. Plane was not pulled into a gate. DCA should be an embarrassing operation for American."

Pros: "Amazing Crew"

Cons: "American’s little buses at DCA suck. Why should I have to wait for everyone who gate checked a bag to get to the terminal? Let me walk to the terminal, get more buses, or get more gates."

Pros: "We’re able to get a different flight after ours was re-scheduled several times."
Cons: "Re-scheduling was later then earlier then later, hard to plan’ Comfort: airlines should have a bill of rights for passengers."

Pros: "Their CRJ was very comfortable. More comfortable and modern than what I’ve seen on a lot of Skywest/delta connection flights. Crew was great"

Pros: "One of the few non-stop flights between Seattle and Philadelphia. Timing is perfect if you can sleep on a red-eye flight. Fairly empty flight. enough empty seats to move and stretch out."
Cons: "No entertainment center built-in to the seats. On board WiFi can be used to access movies and other entertainment on the your own device but make sure your battery is charged and you have an external battery also since the seats don't have power. I tried to sleep but it is not easy for me to fall sleep when the seat back reclines only 3 inches so I didn't have luck taking a nap. Conclusion: I am not taking this flight any more. I will go back to taking will switch back to flying Delta even though there are no direct flights."

Pros: "One plane had comfortable seats, with adjustable headrests."
Cons: "The first plane had very uncomfortable seats that do not really lean back and no charging ports for devices. No free WiFi."

Cons: "No in-seat entertainment"

Cons: "Not being able to check .my bag through from Palm Springs and long layover in Philadelphia"

Cons: "If the airline decides to cut cost by giving 2 lousy biscuits to each passenger, why not cut it all out? That saves the crew the troubles too."

Pros: "Nice crew, plenty of drinks to keep hydrated, pretty smooth flight"

Pros: "Excellent experience despite short weather delay. Outstanding flight crew"

Pros: "40 minute flight, on time, no complaints."

Cons: "delays were horrible."

Pros: "Boarded too early and left late. Long delay waiting for bus to terminal in DC"

Pros: "Nothing"
Cons: "Comfort, timeliness."

Pros: "We arrived safely. We were late but arrived safely. When we had to spend the night en route, the customer service desk was very kind and helpful."
Cons: "Crew was grumpy and very unhelpful Lots of mechanical delays Kept being assured we would make our connections despite leaving late. In the end we had to change our route in order to have a chance at making it to our destination that day. Even that didn’t work though; we had to spend the night in Charlotte."

Pros: "Í like al the fligth ."

Pros: "Flight was on time."
Cons: "Awful, dirty, tiny plane with no amenities."

Pros: "Selection of movies, food, air hostess"
Cons: "There was no personal screen like most flights have now. We had to watch the movies on the general screen overhead; however, the sound for the headphones didn't work so we couldn't enjoy those movies. The flight was a non-stop 9hr flight, which made it seem very long without having entertainment."

Cons: "Tight seats, return was late missed connection had to spend the night in Charlottte."

Pros: "The time of the flights were very good- both departure and arrival"
Cons: "On the departure flight, the flight attendants in economy kept hitting the seats each and everyone they brought out food and drink trolleys."

Pros: "Crew was friendly and professional."

Pros: "Boarding was easy and flights were on time."
Cons: "Crew could have been a little more friendly and the planes were a bit dated...although I know AA is in the process of replacing their fleet."

Pros: "I liked that the plane was clean, that the staff consisted of somewhat normal, more mature people, and that water and carry-ons are free."
Cons: "I felt that having to pay $50 extra for a seat when I checked in was pretty deceptive and unethical. I think most people would agree that when they purchase a boarding pass, it is assumed that it includes a seat. Having to pay extra for a seat was something I did not plan for and it was out of my budget, but I had no choice, because I had to get home somehow! I'll be going without groceries this week due to this unplanned expense."

Pros: "Overall the flight was fine. There was plenty of room in the seats and leg room (economy). I'm 6'2" and never felt there wasn't enough leg room or hip room in the seat. There was good service throughout. There were good entertainment options. The food was very good. Arrived early. I checked to purchase this flight directly with AA but found it to be cheaper booking through Kayak choosing British Airlines. I will look here again to be sure."
Cons: "Beware of sitting on the aisle. Those drink carts can get you. This is true with any airline that uses drink carts. Also, I was seated in the aisle seat that went from four seats in the middle to three seats in the middle as the airplane progressed toward the back galley. I was in the last 4 seat across and was bumped constantly by people coming up from behind, particularly by one flight attendant. I will be sure not to choose that seat in the future."

Pros: "Not a lot to like"
Cons: "Plane was old - no power at the seats, no in flight entertainment, terrible food (at cost)"

Cons: "My flight was actually processed under American Airlines. Oddly, the confirmation email stated it was Finnair."

Pros: "Plane arrived early."

Pros: "Nothing. My fight from San Juan to Miami on Friday Oct. 7 was cancelled because of hurricane Matthews, since I didnot buy a roundtrip with AA they did not reimburse or offer me a credit for my returning flight. I contacted AA in two ocassions and both times their personnel were impersonal and even rude to me with the whole situation. I ended up losing $250 because of choosing American Airlines. I will do my best to avoid traveling with American ever again, and I will spread the word, as well. I felt robbed, so unfair."
Cons: "Everything"

Pros: "Very good"

Pros: "Very nice crew. Full meal"

Pros: "On time. Smooth flight."
Cons: "A bit of wait I'm the taxi area in Miami. Not AAs fault double."

Pros: "N/A"
Cons: "It took so long for me to leave this airport. I got there around 11:30pm and my flight wasn't till around 9:45am the next day and so when it came to that time they had cancelled my flight so I got another ticked for around 2pm and they didn't board that flight till around 4:30. My experience there was to much to handle. I was supposed to get to Colorado Friday night but didn't even get here time Saturday afternoon. Really upsetted me because I leave wednsday so I don't have enough time to be with my boyfriend. I honestly don't think I'll be flying American Airlines again"

Pros: "The extra legroom for economy plus seats"
Cons: "The food was tiny and not good"

Cons: "More free food for long flight, free wireless, live tv"

Pros: "No delays all on time United gets A+ for service"

Pros: "Pilot spoke with confidence and crew handled delay will"
Cons: "options for new rider poor"

Cons: "I would have liked if the crew kept us a bit more in the loop about what's going on - I took a Southwest flight earlier the same day, and the crew all seemed to be having a lot more fun than the crew on United. Which is more likely more a management/structure issue of United than the crew themselves"

Pros: "Good flight, nice staff."
Cons: "Food not the greatest and flight over-crowded."

Pros: "The bathroom sign that shows if it is busy without going there"

Cons: "Volume of the PA was so loud it was painful"

Cons: "My seatmates and I were frozen for the whole flight, especially our feet - even with socks on."

Pros: "Flight Attendant was very gracious and entertaining."
Cons: "Cramped seating."

Pros: "The plane, crew and boarding was great, and the food and drinks were quite good. Legroom in standard economy class was passable for a 6'2" person."
Cons: "I booked through the United website as trip from US, have Silver status on United, and Lufthansa's policies of not allowing advance (1-2 mo before flight) seat selection (never on UA nor LH websites) are just horrible. Hard to get through on 800 number, and 1 day before trip answer was still to do it in Frankfurt. Economy plus was $1000 more/person, and even then no guarantee I could choose a seat far in advance. Then, at computer kiosk in Frankfurt, they had a wrong diagram of the plane,as we ended up on what turned out to be a no-recline row which I would never get. I'm 6'2", 230lbs, and wasn't able to sleep on that flight. Had I been able to reserve a seat behind a bulkhead or in exit row 2mos in advance, I would have been fine."

Pros: "Had an entire row to myself. So I stretched out to sleep all the way on the red eye."

Cons: "Late flight. No support to find back-up flights. No help with tips of how to navigate chicago airport to hopefully get to connecting flight in timely manner. Shuttle service could have been mentioned. The area of the airport I would need to get to in Chicago was not known. Although thr flight to Chicago was by far not full Iwas denied my request to take my roll on on the flight. It fits under seat. I am 70 and had to run across the airport."

Pros: "Nothing"

Cons: "More room space between seats"

Cons: "Having to pay for entertainment."

Pros: "An agent heard about our first flight and seated my wife and I together, in a row with extra leg room. And after weather delays the crew gave the entire flight free entertainment - it was great!!"
Cons: "The woman at check in demanded my wife check in her carry on bag, because she had a small pocket book and a plastic bag with 3 souvenir t-shirts. I told her we'd put the purse in the bag but for some reason she demanded we check in our carry on. And we saw two women right in front of us with "3" bags... That meant an additional 30 minutes at bag check while our ride circled the airport. The was the last of 4 flights, and it was the only time anyone made this an issue."

Cons: "I'm a normal sized man and the seats were terribly cramped. I likely won't fly United again as long as I have a choice."

Pros: "Great experience overall"

Pros: "That we landed safely!"
Cons: "Temp was cold, they had no blankets to use, ran out of hot meals by the time they got to our seat"

Pros: "The captain landed us safely"
Cons: "United employee working by the kiosk's was rude and totally UN-helpful. Told me to find someone else to help me. So I did and she was great, took a whole minute to do what needed to be done. Said that the rude employee was like that EVERY day w customers. I said, time to get rid of that employee! Then....a fuel spill, then unload people who were on the plane, then talk of cancelling, then ok to start boarding again. Late leaving, late arriving. But...free snack mix and direct tv to apologize. Big deal! Poor management for a monopoly company."

Pros: "Staff was wonderful"
Cons: "Had to pay for entertainment."

Pros: "The crew was nice. Coffee was great."
Cons: "The plane was dirty. Doesn't look like it's been thoroughly cleaned in ages. My seat was broken. Had to sit upright the entire trip. Bathroom door wouldn't stay closed."

Cons: "Lots of delays, not so friendly flight attendants..."

Pros: "Flights were early in departure and arrival. New plane returning from Houston so a big thank you!!"

Cons: "Though delayed through no fault of the airline, there was very little effort made to hold connecting flight for a few brief moments so that we could catch up to it"

Pros: "They changed my flight"
Cons: "Flight was delayed but they did put me on an empty flight leaving earlier but never switched my luggage to the new flight"

Pros: "Everything is great"

Pros: "Everything went by smoothly, no problems"

Pros: "Porter Service in Las Vegas. The gentleman who helped us was awesome. The rest of the crew don't even compare to the Japanese in service"
Cons: "why would you charge $6 for a 1.5 hour flight to watch TV. Didn't even have time for a movie..."

Cons: "United airlines ground team need to knwo whats is costumer service...."

Pros: "Small planes make it easier to embark and disembark. It was on schedule on both legs, but changing terminals (on a bus) for the connecting flight was a drag."
Cons: "These are very small planes with little seating room. Thankfully, the flight was very short. C"

Pros: "Nothing."
Cons: "My flight was delayed three hours. The staff behind the gate were extremely rude and unhelpful when I or others would ask details about the flight. They failed to provide us with anything other than "All we know is what you know," which is extremely false as they knew the whole time that the flight coming in was delayed, which delayed our flights. The crew onboard was extremely rude as well, telling me I could not have two cups of Coke when I asked for a second (I was thirsty, and we were waiting for 3 hours to board the flight). Also, the flight attendant kept knocking on the bathroom door while I was in there, and once I got out, told me I was limited to 5 minutes during flight (which I have never been told, and have been flying for years). Needless to say, I probably will never be flying United Airlines again."

Pros: "OK until we boarded."
Cons: "My flight out of Chicago was cancelled. I hate when they lie to you that it was weather related. At the time of my flight to White Plains at 1:50 PM there was no snow in Chicago or at White Plains, Moreover the 6 PM flight left to White Plains when it was snowing both here and there. The only option given to me was standby on the 6PM flight. So, I had to cancel my flights and it ruined myu weekend."

Cons: "No mechanics available and had to send for some, taking 5 hours. Didn't get to destination until late at night and missed my event."

Pros: "The crew was very professional and promptly getting people into their seats."
Cons: "Boarding the plane was slightly hectic, but due to lack of attention on the passengers part. A seat was double booked and the crew handled it quite well in addition to a woman who insisted on sitting next to her older child but hadn't planned for it."

Cons: "It was terrible. It was ridiculously hot and the plane smelled like pee. It was the worst flight experience my fiancé and I have ever taken. Shameful condition and experience."

Cons: "I never feel you stay alert to make sure the earlier people don't take up all the overhead bins . It is not right the way you allow them to overload have too many big carryons"

Pros: "Crew friendly, but every thing else simply as usual."
Cons: "No meal if you can' afford first class."

Pros: "Smooth ride, professional and friendly crew"
Cons: "Wish the cup "holders" in the tray were deeper"

Cons: "I was not told that if I voluntarily checked my carry on bag I wouldn't be able to make flight changes later."

Pros: "Excellent responsive service start to finish."

Pros: "I liked that I was given spacious accommodations for myself and my service animal."
Cons: "I didn't like that we then sat on the plane for 2 hours, then had to get back off. I don't really blame United Airlines for this because there was a storm. But if Kayak wants me to rate the flight I'd have to say it was bad because it didn't even occur."

Pros: "We left five minutes early and arrived a half hour early."

Pros: "Crew was friendly and minimized the frustration with the delay"
Cons: "2 hour delay"

Pros: "The gate agent @ Fort Lauderdale was very professional and helpful."

Pros: "Here's the situation- There are massive storms across the state, massive delays across the nation, and a tiny airport packed full of people. All the things needed to make a horrible flying day an even worse day for customer service. BUT the flight crew and terminal teams did an amazing job keeping things together and keeping guests happy. They communicated all the information they knew in a timely manner, and made sure to correct any connections that needed to be processed before the plan landed. Also they kept their calm as people flipped out."
Cons: "I didn't lol the size of the white planes airport. That plan could hold about 150 people at best.... There was at least 600"

Cons: "cold I the cabin - leaky vent by my legs in 3D"

Pros: "Fight on time. Minimal turbulence. Effecient flight sttendants"
Cons: "Pesky kid sitting next to me who cried, whined & spilled his orange juice on me!!"

Cons: "Although it did not happy to me personally, one of the flight attendants had a bit of an attitude towards several other passengers."

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COVID-19 information

Safety measures for airlines flying from White Plains to Johannesburg

Airlines flying from White Plains to Johannesburg have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.

Heightened sanitation

Daily cleaning, installation of cabin HEPA filters on flights from White Plains to Johannesburg

Mandatory masks

Masks required on board, masks provided on flights from White Plains to Johannesburg

Social distancing seating

Middle seats unavailable to book on flights from White Plains to Johannesburg

Pre-flight testing

Testing for antibodies, testing for symptoms for flights from White Plains to Johannesburg

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