Daily cleaning, installation of cabin HEPA filters on flights from Uruguay
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Scores according to KAYAK customer reviews
Pros: "There are very friendly"
Cons: "Just continue the better services"
Cons: "They do not understand the word priority at Doha airport. Business class passengers boarded last."
Cons: "We were told to board, but then kept in another area close on 1 hour before we could get on the plane and this area had no bathroom facilities. The spread of seating on the plane made no sense with many open seats but also many squashed rows of people. The crew was visibly tired and irritated, they also ran out of a few catering items. It seemed as if last minute, a few different flights were combined into this one which lowered the quality."
Pros: "Food and being ontime"
Cons: "Seats are too hard"
Pros: "Food and leg room"
Cons: "All was fine"
Pros: "No WiFi in most of the flight duration"
Cons: "The vegetarian option for breakfast was a stale waffle with apple compote. Inedible."
Pros: "Food selection. However, the snacks need to be readily available on long flights."
Cons: "Entertainment is lacking behind other international carriers"
Pros: "Boarding was very smooth."
Cons: "We were seated in the last row, and by the time the food came around, 2 of the 3 entree options were unavailable. We had to have fish or not get an entree at all."
Pros: "Departed on time. Courteous staff."
Cons: "I had a continuing flight in first class but was not allowed entrance to the first class lounge."
Pros: "The Crew was only Alright this time, not has attentive jas the first Time, but still good"
Cons: "Overall IT was a great trip, but the Seat are still the best Selling point for business class, not vert confortable for a 7h et 12h flight"
Pros: "The food was OK, but not really as good as what we had received on other airlines. Example, on one flight I had a fish dish which was overcooked very dry and there was no sauce of any kind to make it palatable. I do not like to throw food away but half way into the meal I had enough. Other than that Qatar Airlines was really first class. The flight attendants were the best we have ever experienced. Their dress was immaculate, they were very friendly and attentive and were there to make the flight as comfortable as possible plus cater to all requests."
Cons: "The food which was generally very bland and without any taste. Sauces with some of the dishes would be helpful."
Cons: "see my words above. it is bad tryout with your site. there no responsibility. i am very upset about your negligence of your clients."
Pros: "The crew were very friendly and helpful."
Cons: "It seems the major airlines use older aircraft when the destination of the flight is a third world country(or Africa). The seats aren't as comfortable and the entertainment system (screens) are not as good as a Qatar and Europe bound flights."
Pros: "Service was great for such a long flight. It would be good to have like a snack bar for people to purchase snacks."
Cons: "The wedsite for Qatar could use some work."
Pros: "The flights attendants were very helpful and polite. What I enjoyed the most was the level of comfort I had. I was able to sleep for almost the entire flight. That's why it felt like it wasn't even a long flight."
Cons: "We did leave a little late but it was out of the control of the pilots and flights attendants."
Pros: "There was adequate seat room. The device was good."
Cons: "There was nothing I didn’t like."
Pros: "empty seat next to me!"
Cons: "more cramped than akld to doha"
Pros: "In time me ,food ,clean"
Pros: "Staff was great"
Pros: "Thank you for a very good flight experience both from Philadelphia to Doha and Doha to Johannesburg."
Cons: "The breakfast options could have been better, but I was fed and happy, and the flight attendant was kind enough to bring me green tea when it wasn’t readily available on the cart."
Pros: "The food and service was wonderful! Easy smooth flight, made 9 hours fly by!"
Cons: "Theyt cancelled my trip"
Cons: "Seat to LA was broken"
Pros: "everything went smoothly, no delays, boarding was easy and quick"
Pros: "I was surprised with the quality of gluten free meals served for me, it was well organised and taken care of where I never had to wait. My flight schedules were changed few days before departure by Qatar Airways, but only thing I had to do was to confirm that I have noted, my seats and all the rest of details intact, excellent."
Cons: "When the flight is changed by airline for their convenience, they would have given preferential treatment to the passengers involved. We had to bare the cost of food and make us comfortable on our own due to the delay in transit."
Pros: "The crew aboard the flight were kind and thoughtful and definitely oriented toward service."
Cons: "The security process at the gate was really disorderly. Perhaps it is because it is a new and extra step required by the US but it was definitely not efficiently handled."
Cons: "Same as above"
Pros: "The friendliness of the staff from check in to arrival!"
Pros: "I freceuntly fly between the US and South Africa and only fly via Qatar Airways, and every experience thus far has been great. The food is good quality, friendly crew and I would recommend it to anyone."
Cons: "The sandwiches are a little dry and movie selection a little limited."
Pros: "The staff are outstanding! Friendly, helpful and accommodating."
Cons: "Poor choice of movies. Their 'world' movies should have subtitles"
Cons: "...as mentioned, I don't have the pleasure of rating this flight because of the boarding delays and missing the flight. Very disappointing."
Pros: "Great selection of movies and tv shows"
Cons: "Entertainment screen is too dim even on highest brightness setting"
Pros: "Service of air stewards very friendly and polite"
Cons: "This goes for Qatarfigjta from harare to Doha and Doha to Washington DC and back. I am not going to give individual report on each one. Food - my daughter could barely eat anything and the vegetarian meals were stone cold most of time. It was hard to eat at Qatar airport because not only is the food terrible (Burger King and bad Asian food) but outrageously expensive. Our media system did not work for one leg. ** way to many ads on your media system. Every time you watch a new TV episode, you have to sit through 5-6 ads for stuff that is not interesting and the same each time. ** plane info on media system keeps reverting to Arabic even when English is indicated as preferred la gauge. We had to place our iPads in checked luggage for flights from harare to USA as we went through Qatar. *** I asked for quiet seats and was given seats near kitchen and toilet even though I booked in hours in advance. One leg had my ten year old daughter and I in different rows even though I checked in 4-5 hours in advance Of flight . ** staff moved my hand luggage without my permission and without informing me - it was stressful trying to find it."
Pros: "Excellent experience overall, the food was decent, the seats were comfortable and had enough space for me at 6ft tall, the staff were very friendly and helpful, entertainment selection was good with plenty of new movies out. I had no problems with my layover. The baggage allowance was great as I had extra luggage from my trip. I'm very happy with their customer service, the day before my first flight I received a phone call from Qatar's customer service saying that due to delays I wouldn't be able to make my connecting flight to Edinburgh so they would like to book me on another flight instead of me having to wait 24 hours in Doha. I was thoroughly impressed with this service."
Cons: "I did not have wifi available from Doha-Johannesburg"
Cons: "I planned a wonderful vacation for my birthday only to face a horrible experience. Not only was the flight uncomfortable, but my television did not work. There was a huge box underneath the seat in front of me which prevented me from stretching my legs outward. The television was on but the screen itself wasn't operating. I reached for the remote located in the armrest only to find the entire piece missing. Only the base was there. I asked the flight attendents three times if I can move to an empty seat and they said "give me a moment". The moment never came. I really expected more from this airline."
Cons: "I was charged a insanly high fee for my luggage that was almost twice the price of my original flight ticket purchase. the agent offered no resolution for the confusion in their web descriptions for baggage allowance. This must happen to customers frequently because the wording is not clear. i was very upset and due to this i will NOT fly this airline again. i was charged the price of a first call flight in total for economy service. NOT GOOD"
Cons: "no one came to help even after asking for assistance"
Pros: "Great crews, excellent airplanes, wonderful in transit experince."
Cons: "In flight coach meals were average."
Pros: "On time departure, friendly crew. Comfortable seats for economy class, plenty of entertainment options. A pleasant experience"
Cons: "The food was okay. The hot wrap/calzone served first was not very tasteful. The breakfast/brunch was better. Not much to dislike overall."
Pros: "Again on time and effortless boarding made the overall experience a good one."
Cons: "Our suitcase was damaged...still in the process of trying to get it fixed. Hopefully it will be done soon. I will then update this report. Could maybe clean the toilets as it did become a bit messy."
Cons: "Kayak/priceline re-booked my flight for my sister and I from SAA to BA, but failed to completely reissue us tickets. When we checked in for the flight, we had no ticket for the first leg of the flight, but we had tickets for the remaining flights. We immediately called to fix this problem, but due to slow customer service, we weren't issued tickets in time and the flight left without us. We missed all remaining connecting flights and were forced to buy New tickets. Now we have to work with kayak/priceline to get all my money back due to their error. We came back a day later than expected and missed going back to work."
Pros: "The service from the crew was amazing"
Cons: "The food was not bad compared to some air lines"
Pros: "Food is palatable. Crew are acommodating"
Cons: "Many of the films have no English subtitle"
Pros: "Staff was very courteous overall service excellent"
Cons: "Seating... our seating was changed so we did not sit how we would like"
Cons: "Arrival in Johannesburg was a nightmare due to queues at immigration - I nearly missed my connecting flight. This was not the fault of Quatar airlines but needs to be taken up with the authorities at OT Airport in Johannesburg"
Pros: "The crew was amazing and helpful. The food was really good and the flight was timely if not early to my destination."
Pros: "Staff was very friendly and loved the food."
Cons: "For economy class, nothing."
Pros: "I like the atmosphere of the Swiss airline company, checking in, flights was excellent"
Cons: "The sitting was so very small, I never traveled so crumpled."
Pros: "Crew was great, seating comfortable."
Cons: "Actually making the flight"
Cons: "seat comfort"
Pros: "Even though we flew through turbulances the crew was able to manage their tasks. Plus beautiful stewardess."
Cons: "Everything was great"
Pros: "Finally, they came to their senses. When you change planes, you already have been checked once for security, so there is no more need (and never was¨) for another secutiry check. With just one hour to switch planes, this is great relief."
Cons: "Seats recline too far so know leg room. I could not eat my meal."
Pros: "The gate agents, crew, and food."
Cons: "Entertainment monitor kept stopping, then going, fast forward, then fast reverse. Watched a 1 hour 10 minute movie that took 2 hours 40 minutes to view. I am over 200 cm in height, the passenger in front of me was 163 cm with seat all the way back while sitting on the edge of her seat playing games. The monitor I was watching was about 14 cm from my face. I never put my seat back, but I sure as hell will now. This flight was over seven hours, that is to long to be contorted."
Cons: "Flight was 30 minutes late which made our connection very tight."
Pros: "The food wasn’t bad"
Cons: "Business seats suck"
Pros: "I love Swiss Airlines, would definitely book with them in the future"
Cons: "Mackenzie Gray/ My flight was cancelled due to bad weather conditions unfortunately. I'm upset that I never received my initinerary for my substitute flight! I tried online and calling the # that was provided no results. I managed to get thru to someone and they told me they would send the info to my email but they never did."
Pros: "Air hostesses were very courteous, friendly and the cabin was clean and comfortable. My flight from jfk to Geneva (then Zurich) was cancelled due to weather in Geneva (Swiss 23) so I got upgraded to a delta flight to Brussels then to Zurich Comfort+ !!! Thank you!"
Cons: "Flight from Zurich to Johannesburg: Swiss 288 (airbus a340-300) Sat in the last row of the Swiss air flight, economy, which was okay but our whole row video enternatinment system didn’t work. You’d pick a movie and it wouldn’t play. The games, camera and flight status animation all worked but not the movies. Air hostess tried resetting , still nothing. But it was a great opportunity to have a lovely conversation with my new German Friend Barbara and read my book! More lactose intolerant alternatives for breakfast which had much (cheese, yogurt, croissant) Other than those two , excellent flight. Thank you Swiss!"
Pros: "Everything was great"
Cons: "Service was perfect Food was incredible Movies and entertainment high level"
Pros: "2 snacks .. friendly flight attendants .. early arrival"
Cons: "seat pitch a bit tight"
Pros: "check-in at Kloten,wheelchair assistance, boarding, food, bar, general service, uneventful flight, in short: THE WHOLE TRIP Peter Hz"
Pros: "The boarding process was smooth. The crew was friendly and attentive. Even though it was a short flight, we each got a piece of Swiss chocolate."
Cons: "Like most planes, there was not enough leg room."
Pros: "Excellent organization, food and entertainment. Impeccable service."
Pros: "The food was surprisingly good and the onboard crew was very nice and friendly. The seats seemed slightly more apart than on Lufthansa."
Cons: "The entertainment unit at my seat was really hard to hear, and from what I heard around me it seems like it's a problem at many if not most seats."
Cons: "My seat did not recline and my tv did not work"
Cons: "Worst experience. Very rude employees. Not great flexibility with carry on luggage beware"
Cons: "Small spaces between seats"
Pros: "Enjoyed the service."
Pros: "Clean and efficient plane, crew and procedures."
Pros: "The staff was helpful and professional and kind. The equipment was new and clean. The flight was on-time and uneventful. I would fly this airline again any day of the week."
Cons: "The entertainment screen was difficult to see when the person in front of me reclined because the screen was not perpendicular to my line of vision. I survived based on the other qualities of the flight."
Pros: "Good entertainment variety. Food was good, including snacks. Generous with drinks as well. Crew was polite and friendly."
Cons: "Letting us know about the delay prior to boarding could have allowed us to use our time better. Instead we sat at the gate and in the plane. Seats (economy) a bit closer to each other relative to other planes and the armrest does not fully go up which does not allow us to use space as much as possible."
Pros: "Great customer service."
Cons: "Breakfast was a strawberry yogurt, orange juice and a croissant. Sugar free options ie. Eggs, rye or whole grain bread are a few examples of sugar free breakfast items that could be provided."
Pros: "The veggie food option was delicious. The calzone for breakfast was miserable. The restrooms were kept clean and well-stocked. Flight delay to wait for incoming passengers resulted in others missing their connections in SF."
Pros: "Flight attendants not friendly, constantly bumped me and never excused themselves. Food not so good and temperature too hot this flight. I was constantly putting on and taking off my jacket. Movie selection seems to be going downhill also. All that being said, I'm grateful for every safe landing."
Pros: "Attendants were cordial"
Cons: "There was no organized boarding of coach passengers. There was sufficient food provided but overall quality was marginal."
Pros: "In general it was perfect. Chocolate from Suiss at the end of the flight is just amazing!"
Cons: "Because it was a long flight, we would have liked to see a bit more the staff passing around slowly, so we could have asked for water in the night. The seats were not as incredible than the first flight from Spain to Zurich."
Pros: "Plane was nice, lots of movies to watch, free wine"
Cons: "Seats to close together, crew a little snooty"
Cons: "Bag is missing and no one at bagga area to help! Have waited almost an hour!!!!"
Cons: "No plugs for USB chargers in economy. Entertainment units were broken."
Cons: "Delayed 4 hours at airport with no explanation why and little compensation for the experience."
Pros: "Flight was cancelled"
Pros: "Excellent Amount & Quality of Asian Vegetarian Food"
Cons: "Due to a glitch in the webstei, I was unable to check in online, and therefore did not get a window seat for an 11 hour flight - very frutrating and uncomfortable!"
Cons: "the new Boeing 777 is horrible... no space and small seats >> my feet were swollen, everything hurts the inflight- entertainment is integrated in the front seat, you can`t change screen if you are blinded as i wrote to the service center to change the seats (july 21st) i still have no answer on my mail.... service???? no more again..."
Cons: "The most racist and unfriendly and uncivilized people ever."
Pros: "Cabin crew was very nice and organized."
Cons: "Flight delayed , and while waiting for long time I was not sure which gate to wait infront."
Pros: "Plane as always clean, perfectly maintained and of decent comfort. Crew as always very friendly and very professional."
Cons: "Both my flight to Barcelona as well as my return flight were delayed significantly. And there was a delay on 3 out of my last four trips to Barcelona."
Pros: "Good frequent food / beverage service."
Cons: "Bathrooms were pretty soiled - may have just been seen between having been noticed by staff."
Pros: "Friendly staff and good support. Fast boarding."
Cons: "I could not check in myself and my spouse online, I had to call Swiss Air to get it resolved."
Pros: "So far nothing. Plane from Ukraine was delayed by 2 hours and we missed our connecting flight to Washington DC. Now we have to spend a night in Istanbul and missing the event that we had to attend on Feb 26!"
Cons: "Would be better if flight waited just 15 min to let passengers from delayed flight to get on board"
Pros: "Crew were excellent"
Cons: "Seats are too narrow, uncomfortable ."
Pros: "The food was good. The staff very friendly."
Pros: "The staff the staff the staff. They made the trip so enjoyable. The A330-300 aircraft was smooth and silent. Very impressed"
Cons: "The seats in business class were not as soft as they could be but very impressed overall and good value for the cost of the business class ticket"
Pros: "The crew members were really nice"
Cons: "Everything was great"
Pros: "Boarding on time, service friendly, luggage up to 30 kg, good entertainment and comfortable seats, tasty sandwiches."
Pros: "The service was very nice and courteous"
Cons: "The seats don’t match up to the comfort level and privacy of the other airlines"
Pros: "The friendly people and the ease of flying alone so far away."
Cons: "My baggage was lost and I have yet to receive it."
Pros: "Flight cancelled on whim of pilot due to a single faulty toilet."
Pros: "The food was good!"
Cons: "I wish there was more legs room - 11 hours it iss long time to stay in one place"
Cons: "Options for vegetarians were not really good."
Pros: "First leg (Mia to Instanbul) crew was excellent!"
Cons: "second leg (Istanbul to Johannesburg) crew were rude!!!"
Pros: "Crew was very helpful!"
Cons: "Boarding status changed straight from pre boarding to last call. No AC"
Pros: "Luggage policy, helpful ground and air crew. Price."
Cons: "IST stoppover, damaged luggages."
Pros: "I liked the overall plane journey."
Cons: "Flight was delayed which caused us to miss our connection flight."
Pros: "Service, food, staff—all excellent!"
Cons: "The cabins on both flights were too warm."
Pros: "Friendly staff, decent meals, comfortable seating"
Cons: "Istanbul airport- needs major refurbishment"
Pros: "Paying only half of what other USA airlines offered we had a one stop trip from (IAH) Houston to (TLV) Tel Aviv and were served two meals with offerings of other food if needed. I don't know what was served but it was good yet very different from what we eat in Texas. Then we had a 2 1/2 hour layover in (IST) Istanbul Turkey which gave us plenty of time to get off the plane, shuttle to the terminal gate then walk around the airport for about an hour before heading to the next gate for our connecting flight. The crew was very pleasant and the flight very smooth."
Cons: "The landing in Instanbul Turkey was very poorly done, by far the worst I've ever experienced but the rest of the flight and connecting Turkish Airlines flight to Tel Aviv was great. The seats are very cramped but not much different than any other economy seat I've had on any other USA airline. The price of the ticket more than made up for the seat."
Pros: "Great service in the airplane plus they offer some amenities like slippers, tooth paste and toothbrush, they offer you wet towels to clean and refresh yourself during he flight. Really good."
Cons: "Leg space on this flight was less compared to other flights I had with TK."
Cons: "The flight arrived late and Tipton Long to depart."
Cons: "Very disorganized the gate checking, staff ne d hospitality training . You ESP not have time for your queries and concerns . They are always in a hurry to finish talkign to you . Poor hygiene. The bathrooms are very dirty and has nomjand soap to wash your hands . Male staff in board come across unpolite. ingelt inwelcomed by the male flight attendant port side at the back.?"
Cons: "The country"
Pros: "The food was excellent."
Cons: "The middle seat was cramped."
Pros: "Food was much better Istanbul to Boston than Boston to Istanbul"
Pros: "Flight was smooth. Staff were helpful and professional."
Pros: "Good entertainment system with lots of options."
Cons: "The plane was uncomfortably warm throughout the (long!) flight, which made it difficult to get any rest."
Cons: "Inability to get a full can of soda and beverages with ice, Wild kids who ran amuck in the cabins, insonsistent ventilation it was hot one minte freezing the next."
Pros: "Food was great, flight was on time, clean plain, great interior, great entertainment."
Cons: "Really limited leg space. I'm 5.9 and felt like I was a giant, couldn't stretch. Ordered kids meal at the time of ticket purchase but due to some reasons that crew could explain there was no food for our two year old. They offered a regular meal which my son did not want to eat. Crew was not super friendly and that seems to be the norm for this airline. Limited s"
Pros: "Food and entertainment. Comfort of seats"
Cons: "Crew not helpful, flight delayed, no help when I missed my connecting flight due to the delay"
Pros: "Amenities. Flexible food options if requested ahead online. Bilingual staff."
Cons: "Less legroom than others. Small drink proportions."
Cons: "Food was dried out and tasteless"
Pros: "Outstanding service Excellent food Adequate entertainment Seat recline was good for economy"
Cons: "For a long flight (8+ hours) legroom on this Airbus was quite cramped Again poor boarding announcements resulted in very chaotic boarding process"
Pros: "amazing !!!"
Pros: "THE FLIGHT ITSELF WAS GREAT. VERY PROFESSIONAL AND COMFORTABLE FOR A 12 1/2 HR. FLIGHT. MY WALLET FELL OUT OF JACKET AND WENT UNDER SEAT, AND THE MAN BEHIND ME HAD TO HAVE TAKEN $400.00 FROM MY WALLET BEFORE I NOTICED IT WAS MISSING...AND ONLY GAVE WALLET BACK WHEN CONFRONTED LEAVING PLANE."
Cons: "FELLOW PASSENGERS WERE NOT THE BEST. CREW WAS EXCELLENT."
Pros: "I eventually arrived at the destination."
Cons: "Difficult to communicate with cabin crew due to lack of English. Flight was delayed by 1 hour. General atmosphere on plane was chaotic I think due to the small plane and length of flight as large numbers of people needed to use toilets."
Pros: "Food, manner, lounge in Istanbul"
Cons: "slight delay on the outgoing leg"
Pros: "the crew in turkish airlines is always nice and courteous. and i really like the food they serve"
Cons: "not a fan of the tight sitting"
Pros: "Not trying to be flattering here but it really is a good airline."
Pros: "Everything was great"
Pros: "Amazing service and comfortable environment. The really take care of you"
Cons: "Boarding Process could be a little streamlined. Guess we are used to the regulated process"
Pros: "The crew were very nice al of them."
Cons: "The seats were to close to each other, so when you watch a movie on the screen it was very close that it will hurt your eyes if you keep watching the whole movie."
Pros: "Decent entertainment system, reasonably priced in-flight wifi, decent food and friendly accommodating staff."
Cons: "Boarding process can be a bit chaotic, but they do well to organize it by groups or seats/rows, so still miles better than any US carrier."
Pros: "The variety of films on show was decent"
Cons: "The crew skipped our aisle whilst delivering the toiletry bags, some announcements were made purely in Turkish without regard to English passengers. The boarding gate from Istanbul was opened much later than the advertised times."
Cons: "Seats was a lil tight , food was a lil warm not hot"
Pros: "To small area for passengers after security before boarding"
Pros: "The service I received on Turkish Airlines was excellent. I live in rural Rwanda and it was really nice to actually sit back, relax, and not worry about getting to where I was going. The staff was courteous and friendly and even let me keep my can of tomato juice. These may seem like small things to you but it made me feel at home for the first time in over a year and I want you guys to know I truly appreciated it. In addition to that, the flight was actually affordable and I was able to make it to New York to surprise my mom for her 60th birthday. Job well done! Thanks again and best of luck! Sincerely, Emily Hardy"
Pros: "Smooth flight & everyone was friendly!"
Cons: "More flights options"
Pros: "flying in and out of COU is the best"
Cons: "Flight left 2.5 hrs late. Had to wait on tarmac 45 minutes then had to change planes and run to other end of Chicago airport. My friend was in a wheelchair so extremely inconvenient."
Pros: "The food was surprisingly good."
Cons: "The seats felt a bit too cramped."
Cons: "Everything! Arrived 5 hours latter than expected"
Pros: "The crew was amazing and the cabin was comfortable."
Cons: "No change required."
Pros: "Good flight, nice staff."
Cons: "Food not the greatest and flight over-crowded."
Cons: "Hold time on tarmac. Over an hour. In a hurry to board people. If they knew they had a delay due to weather they might have done some better planning"
Pros: "The plane, crew and boarding was great, and the food and drinks were quite good. Legroom in standard economy class was passable for a 6'2" person."
Cons: "I booked through the United website as trip from US, have Silver status on United, and Lufthansa's policies of not allowing advance (1-2 mo before flight) seat selection (never on UA nor LH websites) are just horrible. Hard to get through on 800 number, and 1 day before trip answer was still to do it in Frankfurt. Economy plus was $1000 more/person, and even then no guarantee I could choose a seat far in advance. Then, at computer kiosk in Frankfurt, they had a wrong diagram of the plane,as we ended up on what turned out to be a no-recline row which I would never get. I'm 6'2", 230lbs, and wasn't able to sleep on that flight. Had I been able to reserve a seat behind a bulkhead or in exit row 2mos in advance, I would have been fine."
Pros: "Getting back to the UK"
Cons: "When booking with Lufthansa I don't then expect to be on a united airlines flight Terrible customer service and substandard old uncomfortable aircraft"
Pros: "We flew for only 45 minutes on a flight that had been scheduled for 1.3 hours."
Cons: "The long delay seemed strange, as the plane had arrived from Costa Rica. Why would an airline schedule the same plane for an international flight and then a short hop from Newark to DC without adequate time in between? The departure gate at Newark was absolute chaos! Announcements were overlapping and not understandable. There was inadequate seating."
Pros: "It was okay."
Pros: "The flight got us back home alive."
Cons: "mechanical delays in Tokyo with only fair communication especially after we were in the plane."
Pros: "Crews were great"
Cons: "Seat cushions were old and hard to sit on in excess of an hour. The don't look worn out, but certainly no one is asking. Not very comfortable for a four hour flight."
Pros: "From Washington to Albania everything was great."
Cons: "The boarding at the first flight from Columbus to Washington was the worst flight I ever had, peoples who worked there were really rude and disrespectful not to only me but to a few passengers especially a lady who worked at the ticket both."
Cons: "Was delayed on two flights and ultimately could not make my connecting flight to Tokyo which cost my company a lot of money. Spent hours on the phone with very poor customer service support trying to locate my bags and get me to my destination. Far more of a headache than I have ever experienced. Will never fly united again and will be more wary if ANA is a pattner airlines with them"
Cons: "Rude crew- not service oriented"
Pros: "Friendly staff"
Pros: "I wouldnt know"
Cons: "I didnt like that I was charged almost a full month after the booking and wasnt reimbursed for ANAs fuckup"
Pros: "That I got a direct flight to my destination! Which I've never had before."
Cons: "That there was an hour long delay. What if I had a connecting flight?"
Pros: "Missed connection to RDU"
Cons: "Had to pay out of pocket for a hotel to catch next flight to RDU"
Cons: "Couldn't even get me a slightly better seat given all the hassles I'd been put thru up to that point."
Cons: "I got an infection in my colon from the bacteria in the food I ate on the flight. I had acute diarrhea for four days and had to go to the hospital."
Cons: "Late departure with no explanation. Had to walk outside in freezing snow and rain. Miserable."
Pros: "I liked the cleanliness. The use of wifi was great."
Cons: "Didn't like that there was no tv access"
Pros: "Pleasant crew"
Cons: "For the second time this trip our seats were changed and we were separated seating both of us with strangers after we had chosen our seats at the time of the ticket purchase"
Cons: "Flight was delayed several times due to no pilot"
Pros: "Staff was great, friendly, and accommodating"
Cons: "Upgraded to first thinking i would be more comfortable and have a decent meal...wrong...seats were so blown out that my butt and back were in pain most of the flight. Caught food posioning from the rice pilaf. I dig that united offers inflight entertainment through your phone but its annoying that i have to hold up my phone i watch something but now I'm just nitpicking."
Pros: "Entertainment system cannot function on Android 5.0 and above. Likely due to Flash which is an Antiquated software that cannot adapt to Android. Won't catch me on any United flights any time soon."
Cons: "Our plane departed on time, 6:05 AM. About 6:40 A E turned back towards Boston. There was a problem with the wing. It got repaired. We deplaned. And waited. And waited. Then we needed fuel to be removed. And we waited. And waited. Then we got back on board, got to the runway, and the RIGHT ENGINE didn't start. So they tried to repair it, couldn't (didn't want to fly on that old, broken plane anyway at this point), and we had our flight canceled. All told, I spent 10+ hours at Logan Airport. It was an absolute disaster."
Cons: "the flight was scheduled to get into Phoenix at 8:18. We didn't get in until midnight. That was a horrible experience"
Cons: "I upgrade to premium economy. This gave me a seat with legroom -but one that did NOT RECLINE ... on a night flight. I am very unhappy. It was not made clear when I upgraded (must have been very small print). I feel ripped off"
Pros: "Great flight. Crew was also very helpful and we landed early at IAD. What more. An you ask for?"
Cons: "It never left"
Cons: "My luggage was lost"
Cons: "Why is it that an a thirty minute flight I can watch entertainment on my own device but when I am on a two-hour flight with a TV in the headrest that I'm not able to watch anything without paying for it first? I've already paid for the ticket, I don't want to pay for freaking a movie too. Especially after having a three-hour layover and having the gate change 3 times on me"
Cons: "The entertainment system did not work. The plane took off late, we were in the plane for over 8 hours and the movies kept dropping. I will never fly in United to Europe again. Our flight attendant was very slow, the other side had their food like 10 minutes before us. When it was our turn she was out of chicken. We were four traveling together and purchased our tickets at least two months in advance and they didn't seat us together."
Cons: "No usb hookup. No food"
Pros: "On a 4+ hour flight, food and entertainment should be free like the "old days""
Cons: "United, should take the LEAD, and bring back the glory days of air travel. It should not be all about squeezing every cent out of ticket prices. Respect air travel!!!"
Cons: "Same as above, including late flight"
Cons: "Recent airline corporation consolidation has greatly reduced consumer choice. The surviving major airlines, in their effort to cut costs, sacrifice quality control and assurance. Pittsburgh's status as "no longer a major hub" was on full display here. United needed to have customer service agents available on site, but they did not. The review could easily turn into an essay on United's complete failure (ask the remaining passengers who were supposed to be on the PIT-IAD), but such a review would not change the state of affairs in the airline industry. I will be contacting United reps to lodge an official complaint."
Pros: "Crew was great. Affable, service-oriented, friendly, accomodating. They made a long flight a pleasurable experience."
Pros: "Snack options."
Cons: "No entertainment as No tvs and no wifi was available. Even the Delta App was not working."
Pros: "The communication via Kayak was great in notifying me there was a 25 minute delay."
Cons: "Not seating with my kids but they loved the sense of independence."
Cons: "united was very rude to me. they charged me twice for the same ticket and never refunded me that money."
Pros: "That despite leaving late we arrived on time."
Cons: "The delays due to unorganization."
Pros: "Loved the amenities."
Cons: "Kind of hard to comment or rate a flight that we never made due to a three hour delay. Oh and it happened on our trip on the 16th too. Today after being 3 hours late and waiting 2 hours in line - had to spend $200 to rent a car and DRIVE 4 hours home at 1130pm because we all have to be to work by 9am! NOT HAPPY"
Pros: "Everything ran smoothly and staff was nice"
Cons: "The plane temperature was freezing! My whole body felt numb by the emd of thr flight, I was so congested I could barely breathe and I started to have a sore throat :("
Airlines flying from Uruguay have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Uruguay
Masks required on board, masks provided on flights from Uruguay
Social distancing seating
Middle seats unavailable to book on flights from Uruguay
Testing for antibodies, testing for symptoms for flights from Uruguay
Waiving of change fees. Search flexible flights from Uruguay