The flight attendant from SFO to Doha was amazing and so eager to serve
I had a horrible experience booking tickets in kayak. Got cancelled the last minute and had to give a hefty price. No customer support as well.
Checkin was greuling slow and an excruciating experience at the Indira Gandhi international airport. There were only 4 windows open to check in 300 passengers. It took me 50 mins to get to the window. I was there 3+ hours before departure time upon arrival from my domestic flight that arrived on Terminal 2. Security took another hour and no one from the flight ground staff came looking for me to expedite my security unlike the KLM staff. KLM staff was looking for their passengers in the security and immigration area for a good half hour. Also, I tried multiple times the day of my flight to WEB CHECKIN. the Qatar website and APP didn't let me do that either. I nearly missed my flight and was the last one to board!!!! I hope the airlines adapts to handle larger volume of passengers given the type of Airport rules and regulations. For example, IGA at New Delhi haa an additional Immigration step before security that's added an additional 45 min to my time to board the plane. Thank you and I hope a real human actually reads this survey response and it doesn't end up being processed by a computer bot that lacks human compassion and emotional IQ.
You need to train your check in crew
The crew is horrible. Especially at the ticketing and checking counter. Very irresponsible, lazy and no emphathy.
Cons: "It would have been better if the wifi was included."
Pros: "Good crew. Nice flight. Newer equipment."
Cons: "The transfer process was a little burdensome."
Cons: "Qatar airways changed the flight time which made the layover 8 hours instead of 3 hours. For the inconvenient it was caused Qatar airways made no effort to compensate."
Pros: "Great crew, excellent staff at the airport. Planes were nice and comfortable. Food was ok. They have an excellent price to quality ratio; you can often get great prices on some of the more popular destinations and the service is 5 stars."
Cons: "Some alcoholic drinks"
Pros: "Not satisfied"
Cons: "Need improvements"
Pros: "Easy and efficient boarding process, great Tv episodes selection"
Cons: "Staff was slow to remove plates after eating"
Pros: "Crew was amazing"
Cons: "Nothing really"
Pros: "professional and courteous staff. Food is even better than a Lufthasa flights"
Pros: "Flight attendant assigned to our area was very kind, welcomed us to the flight, and made us feel at home. Wish I had remembered her name."
Cons: "The boarding process was a bit out of the ordinary. We were invited to board then stood on the jet bridge then invited to come further down the jet bridge then waited for what no one knows. It was all very bizarre."
Pros: "Liked comfort and srvice"
Cons: "Doha to Lahore flight plane was a bit older than Edinburgh was new and exciting"
Pros: "Just as I thought it could not get any better The service was perfect. The privacy was superb and the comfort allowed me to sleep for a good while."
Cons: "Nothing to dislike."
Pros: "i like the service of qa. its amazing."
Cons: "none at all"
Cons: "Took long time to provide food & water."
Pros: "Everything....The service,the food,the in-flight entertainment(so many films to chose from) the flight attendants were brilliant,the flight was smooth it went by so fast as though time didn't exist.I recommend Qatar Airways to everybody."
Cons: "Can't find any fault...Sorry!"
Pros: "Qatar beats every US based airline, hands down! The planes are clean and modern with better seats, leg room, technology, food and staff. Everything is included in the cost of a ticket, something that US airlines should learn! I cannot say enough about the experience and wood recommend to anyone traveling to destinations served by this airline."
Cons: "I cannot think of a single thing."
Pros: "Service basically. For such a long haul flight they did everything they could to make it comfortable."
Cons: "They could have checked the bathrooms more often as trash bins were very full."
Cons: "being in the middle of three"
Pros: "Boarding was great as well as comfort and crew. the flight was ok"
Cons: "however there was no internet and bad entertainment. You couldnt really navigate on Oryx One and it was hard to select the autoplay or map. There was no remote unlike the B787 between MAN and DOH. Pre-download things on laptops, tablets, phones or whatever ifyou are not going to sleep on the flight. It also took 3 hours because of UAE and Qatar :("
Pros: "great service from flight attendnants."
Cons: "Old aircraft for flight from Doha to Nairobi, no personal entertainment etc."
Pros: "The service was excellent, the hostesses were very friendly, smiling and helping. The food was tasty and delicious..."
Pros: "Hospitality and food."
Cons: "Seats are not comfortable."
Cons: "We had booked the flight together and they ended up putting us in different rows and couldn’t fix that. We travelled 14 hours apart :("
Cons: "Everything, the food and movies are old, beside all that the flight late and my connection left and no one apologist for that!!!"
Cons: "15 passengers waiting in line for the bathroom"
Pros: "childrens meals and play packages. service was good, and bathrooms were kept clean. The meals were tastey and fresh."
Pros: "Late night flight and new cabin design was great. Crew was friendly and quick to respond to requests."
Cons: "Entertainment options need to be expanded. Mouthwash should be added in toilet."
Pros: "Hospitality, boarding process"
Cons: "Food was slightly undercooked (chicken). Should have better process to check for that"
Pros: "Courteous, helpful and professional crew members."
Cons: "No internet service on long international flight. Boarding process for business class could be better."
Pros: "Boarding was good and the flight was on time"
Cons: "The food is lowering in quality as time passes. It's very disappointing to see one of Qatar Airways advantages lowering in quality."
Pros: "I liked the crew"
Cons: "My first flight to DOHA was cancelled"
Pros: "This flight had one of the best selections of movies I've seen on a flight.....a damn good thing given the 15-hr duration of the flight. I had so many screaming babies around me that the flight attendants helped me to move to another part of the plane. They were incredibly sympathetic and accommodating. Airlines from the USA could learn a thing or two from Qatar Airlines."
Cons: "Small seats (I'm fat, so this is my problem really)."
Pros: "Stewardess (Thai origin) - can't recall her name... Simi something or another... was very helpful... great experience!"
Pros: "Flight was not crowded, room to stretch out. Food and service was good."
Cons: "Difficult boarding procedure."
Cons: "The food was not that great, I asked for non veg Hindu , it was very bland and tasted like fake chicken!"
Pros: "Everyone on board was pleasantly and helpful and that goes a long way."
Pros: "Excellent Cabin Crews, Flights on time"
Cons: "Food is mediocre at best, comfort on 787 is terrible."
Cons: "Arrival in Johannesburg was a nightmare due to queues at immigration - I nearly missed my connecting flight."
Pros: "Plane wasn't full, which was nice."
Cons: "Boarding was a mess. Starting the pre-boarding process into an area without a restroom was horrible. Not allowing us to bring a water bottle on a 14-hour flight was cruel. Movie selection could be better. Additionally, it seems like the Qatar airport is becoming more like a US airport. Agents were barking orders and the pre-boarding process was slow. It was not a good start to the flight."
Pros: "Easy flight. Great food. Friendly crew."
Cons: "Flight was late."
Cons: "The food was not as good as previous Qatar flights I have taken. Should be more meditarrean/Arabic tastes to suit the passengers."
Pros: "Crew were nice and courteous. Quickly boarded passengers and deboarded passengers upon arrival in Qatar."
Cons: "Late departure from Amman without update as to reason."