Overall everything was good,very impressed with good food and service from Doha to Atlanta
This flight was cancelled
Pros: "Great crew! Excellent business class suite"
Pros: "Crew did a great job keeping the long 11hour flight manageable!"
Cons: "They do not understand the word priority at Doha airport. Business class passengers boarded last."
Pros: "Business class is the best"
Cons: "We were told to board, but then kept in another area close on 1 hour before we could get on the plane and this area had no bathroom facilities. The spread of seating on the plane made no sense with many open seats but also many squashed rows of people. The crew was visibly tired and irritated, they also ran out of a few catering items. It seemed as if last minute, a few different flights were combined into this one which lowered the quality."
Pros: "Food and leg room"
Cons: "All was fine"
Cons: "The vegetarian option for breakfast was a stale waffle with apple compote. Inedible."
Pros: "Food selection. However, the snacks need to be readily available on long flights."
Cons: "Entertainment is lacking behind other international carriers"
Pros: "Great experience"
Pros: "Crew was nice and attentive"
Cons: "More leg room"
Pros: "The airline was helpful even though the flight was delayed"
Pros: "Excellent meals. Pleasant cabin crew. Good inflight entertainment system and choices. Concerned about short connection in Doha but no problems. Good signage."
Cons: "No complaints."
Pros: "It is so far a cut above the American carriers. There’s no way to compare them, because Qatar Airways is so far superior. The seats are far more comfortable and larger, the amount of legroom is far superior, you have much more personal space, and the craft is cleaner. Flight Attendants are fantastic! They provide excellent personal care, and are there for everything. They are supremely polite and courteous, and bring things in mediately. Very often anticipating your needs. This is what flying used to be like on United and American. But those people have completely forgotten what service is. Qatar is a 5 star airline. United and American, to my view, are 2 star at best."
Pros: "The crew were very friendly and helpful."
Cons: "It seems the major airlines use older aircraft when the destination of the flight is a third world country(or Africa). The seats aren't as comfortable and the entertainment system (screens) are not as good as a Qatar and Europe bound flights."
Pros: "The flights attendants were very helpful and polite. What I enjoyed the most was the level of comfort I had. I was able to sleep for almost the entire flight. That's why it felt like it wasn't even a long flight."
Cons: "We did leave a little late but it was out of the control of the pilots and flights attendants."
Pros: "There was adequate seat room. The device was good."
Cons: "There was nothing I didn’t like."
Pros: "Thank you for a very good flight experience both from Philadelphia to Doha and Doha to Johannesburg."
Cons: "The breakfast options could have been better, but I was fed and happy, and the flight attendant was kind enough to bring me green tea when it wasn’t readily available on the cart."
Cons: "most of us sitting in and around me didn't get any rest or sleep as we had a passenger who had a psychotic breakdown and was screaming and poking everyone. She sprinkled me with water severally, I hope we get some sort of compensation from Qatar airways for this terrible disturbance"
Cons: "Seat to LA was broken"
Pros: "The planes were nice and the crew was nice."
Cons: "Every single flight we were on was delayed, with no explanation. The food was good on the plane, but almost every meal option I wanted was out by the time the crew got to my seat."
Pros: "I was surprised with the quality of gluten free meals served for me, it was well organised and taken care of where I never had to wait. My flight schedules were changed few days before departure by Qatar Airways, but only thing I had to do was to confirm that I have noted, my seats and all the rest of details intact, excellent."
Cons: "When the flight is changed by airline for their convenience, they would have given preferential treatment to the passengers involved. We had to bare the cost of food and make us comfortable on our own due to the delay in transit."
Cons: "Luggage checking is very poor, the person on checking ask me to remove my shawal, i said to him it is insult to me , i never forget it , never plan to travel on Qatar airways"
Pros: "The crew aboard the flight were kind and thoughtful and definitely oriented toward service."
Cons: "The security process at the gate was really disorderly. Perhaps it is because it is a new and extra step required by the US but it was definitely not efficiently handled."
Pros: "The friendliness of the staff from check in to arrival!"
Pros: "I freceuntly fly between the US and South Africa and only fly via Qatar Airways, and every experience thus far has been great. The food is good quality, friendly crew and I would recommend it to anyone."
Cons: "The sandwiches are a little dry and movie selection a little limited."
Pros: "Very kind & friendly crew. Boarding was smooth & flight was comfortable. Food was good considering it's airline food."
Cons: "...as mentioned, I don't have the pleasure of rating this flight because of the boarding delays and missing the flight. Very disappointing."
Pros: "The flight left without me! Nobody called my name or came to find me while I was in the lounge!"
Cons: "The flight left without me! Nobody called my name or came to find me while I was in the lounge!"
Pros: "Great selection of movies and tv shows"
Cons: "Entertainment screen is too dim even on highest brightness setting"
Pros: "Service of air stewards very friendly and polite"
Cons: "This goes for Qatarfigjta from harare to Doha and Doha to Washington DC and back. I am not going to give individual report on each one. Food - my daughter could barely eat anything and the vegetarian meals were stone cold most of time. It was hard to eat at Qatar airport because not only is the food terrible (Burger King and bad Asian food) but outrageously expensive. Our media system did not work for one leg. ** way to many ads on your media system. Every time you watch a new TV episode, you have to sit through 5-6 ads for stuff that is not interesting and the same each time. ** plane info on media system keeps reverting to Arabic even when English is indicated as preferred la gauge. We had to place our iPads in checked luggage for flights from harare to USA as we went through Qatar. *** I asked for quiet seats and was given seats near kitchen and toilet even though I booked in hours in advance. One leg had my ten year old daughter and I in different rows even though I checked in 4-5 hours in advance Of flight . ** staff moved my hand luggage without my permission and without informing me - it was stressful trying to find it."
Pros: "Excellent experience overall, the food was decent, the seats were comfortable and had enough space for me at 6ft tall, the staff were very friendly and helpful, entertainment selection was good with plenty of new movies out. I had no problems with my layover. The baggage allowance was great as I had extra luggage from my trip. I'm very happy with their customer service, the day before my first flight I received a phone call from Qatar's customer service saying that due to delays I wouldn't be able to make my connecting flight to Edinburgh so they would like to book me on another flight instead of me having to wait 24 hours in Doha. I was thoroughly impressed with this service."
Cons: "I did not have wifi available from Doha-Johannesburg"
Pros: "Mediocre staff, not very attentive, horrible boarding experience in Doha. Food was inedible, watched a crew member place food she had spilled onto the aisle FLOOR back onto a tray to give to someone as if nothing happened, which prompted me not to anything for an 8 hour trip. DISGUSTING!"
Cons: "I will never purchase a flight with Qatar"
Pros: "First time I got ice cream on a plane"
Cons: "Low calorie meals were horrible."
Pros: "The professionalism of the staff"
Cons: "No comment"
Pros: "It was excellent."
Cons: "It was excellent."
Cons: "Food options on both legs were terrible. On the first leg, only one of the three options was actually available. I understand that you have to account for varied decisions by customers, but only having one of the three listed options when you're just half way through the cabin is pretty weak. Disappointed that entertainment options hadn't changed from the previous month."
Pros: "Great crews, excellent airplanes, wonderful in transit experince."
Cons: "In flight coach meals were average."
Pros: "On time departure, friendly crew. Comfortable seats for economy class, plenty of entertainment options. A pleasant experience"
Cons: "The food was okay. The hot wrap/calzone served first was not very tasteful. The breakfast/brunch was better. Not much to dislike overall."
Pros: "Again on time and effortless boarding made the overall experience a good one."
Cons: "Our suitcase was damaged...still in the process of trying to get it fixed. Hopefully it will be done soon. I will then update this report. Could maybe clean the toilets as it did become a bit messy."
Cons: "It was canceled while am at the airport and i rebooked"
Pros: "Comfortable and easy"
Cons: "Departs in early morning"
They made us check carry ons despite the entire aircraft overhead space being empty
The plane was hot. my seatbelt was too small; of the 4 planes we were on on this trip, this was the only belt I had a problem with. The in-flight entertainment screen was not responsive so it was stuck on one movie the entire flight. This experience was very much unlike any other Delta experience.
Pros: "Crew was friendly"
Cons: "On time boarding and departure"
Pros: "Very spacious."
Cons: "Not having a bunch of crying babies."
Pros: "It was nice that the plane was not packed full."
Cons: "Box water instead of water bottles. The seat wasn’t very comfortable since it wouldn’t recline."
Cons: "Never flying with Delta again"
Pros: "Super comfortable and inflight entertainment was amazing"
Pros: "How ferindly they where get on airplane and caring they where the hold time on the flight"
Cons: "They bathroom up front airplane should be first class and back airplane have there bathrooms"
Cons: "Boarding zones is confusing. What does boarding zone "basic" mean?"
Cons: "More choices for the meal menu"
Pros: "Free entertainment"
Pros: "Everything was GREAT !!"
Pros: "Not a lot"
Cons: "Customer service"
Pros: "Bags were waiting on Carousel"
Cons: "Slightly delayed due to incoming flight delayed"
Cons: "It was lovely. It was my flight from nyc to dc that was terrible."
Pros: "Delta Premium Economy (or whatever it's called) is definitely a step up. Food is pretty good and seats leave more room, so you don't feel crunched."
Cons: "First seat (no chance to put thngs underneath seat in front) MUST have a real space (as even economy generally has). There was a small pouch that would fit almost nothing. Staff was poor. Never a smile or friendliness from flight attendant and no help when asked."
Pros: "Crew was excellent. Friendly and always with a smile."
Cons: "The headphones distort the sound too much. You miss half the dialogue if you are using the Delta headphones."
Pros: "Crew was kind and entertainment great when available"
Cons: "WiFi in all flights"
Pros: "Crew did not serve breakfast because flight arrived earlier How about better communication with pilot?"
Pros: "Crew were nice. Flight itself was short. Was quick boarding considering how busy the flight was"
Cons: "Plane was very old. Seats were rigid and not very comfortable. No entertainment. Just basic really."
Pros: "I did not like nothing"
Cons: "Custom took for ever they only had 2 agents working and I Missed my fight to nyc"
Pros: "The flight was fine. I don’t do 5 stars ever since they started pushing the limits on seating. I also have a problem with the wide swing in prices for the same flight but know that is marketing."
Cons: "Seating is too crowded for anyone to be truly comfortable"
Pros: "I was given an upgrade to a exit row seat so I could stretch out which nice since this was a connection from Sydney so I’d been flying for 14 hours already. The entertainment was excellent and the inflight messaging was wonderful. The staff was friendly and helpful. And the biscoff cookies are amazing."
Cons: "The seats need a cushion."
Pros: "Didnt expect dinner but was served"
Cons: "Delayed flight, offset entertainment, touch screen un responsive"
Pros: "The professionalism of staff"
Pros: "On time. Connecting through Atlanta is quick and efficient"
Cons: "The fact that I couldn't change flights on the day of travel"
Cons: "Entertainment app from Go Go didn’t Work."
Pros: "I liked the fact that were were able to watch movies complementary, staff was very kind and looked good and for the most part the air craft was spacious than United Airlines"
Cons: "I disliked the fact that their weren’t any charging station, I wasn’t able to to charge my telephone device previously but I thought I would be okay sonce air crafts that I have boarded have out lets to charge devices, was an inconviencesince I wasn’t anle to contact family. Also there was complementary movies to watch but there werent any head phones that were given, united aire lines provided us with head phones for entertainment."
Pros: "The lady at the ticket inter helped me em get eat I wanted!"
Pros: "Was short and easy to get in and out of both airports"
Cons: "What ever happened to a free drink on international flights ?"
Pros: "Wow! One of the passengers on the plane looked exactly like Anne Coulter!!!"
Cons: "Aircraft seemed shabby despite refresh of Comfort Plus, food was really mediocre. Steer clear of the Asian Veg option."
Cons: "It was it little confusing that I booked with AeroMexico but it was really a Delta flight."
Pros: "Not much to like"
Cons: "Poor customer service, panicking customers for nothing and just general lack of consideration for paying customers. Definite turn off to Delta. Not planning to use this airline agaon"
Pros: "Service was fast and the inflight entertainment is free. Lots of movies to chose from, which is nice for the long flight."
Cons: "It was the most cramped I have ever felt in a plane and also the longest flight. Horrible combination. Some of the crew were snippy."
Pros: "Nothing other than it was over quickly."
Cons: "Seat did not recline at all."
Cons: "To be clear, I do not have an issue with overweight people. That being said, I was put in an extremely uncomforatable position on this flight. My seatmate was a woman who easily weighed 400 pounds without the slightest exageration and was 5'7 at best. She carried all of her weight in her midsection and behind, which was truly uncomforatable for us both. As she attempted to squeeze into the aisle seat it became apparent that with the armrest down it was not going to happen. She raised the armrest and finally maneuvered into her seat and part of mine also. Not only was her bottom in my seat but her stomach was resting on my entire right leg. It felt like a toddler was sitting on my lap. This was beyond uncomfortable and embarrassing for us both as it was clear that she knew how intrusive this was and kept apologizing. My leg went to sleep after about 15 minutes so I asked to be let out. I approached the flight attendent and requested that my seat be changed to which she responded that the flight was full. I know it wasn't because I could see an empty seat about four rows in front of me. Finally I sat back down but every 15 minutes or so she would get uncomforatable and get up to stretch. The first time it was a welcomed break, until she came back and flopped in her seat with so much force that it felt like someone had ran and jumped in my lap. This occurred 4 or 5 times during the flight. I am not sure what the policy is for obese passengers, but it should be relooked. As a passenger I should not be put in a position to address another passengers weight. I also should not have to pay for a seat and only get to use 2/3 of it. Lastly, no one should ever be allowed to put their body parts on top of another persons lap and that be considered ok."
Pros: "Every flight was efficiently set for boarding. Flights arrived a little early both times. Great on-board crew!"
Cons: "It was delayed by 4 hours"
Pros: "The plane was not so new or good"
Cons: "The plane and the atention"
Pros: "Flight was smooth and leg room great"
Cons: "A flight of four hours should have decent food. Too short connection times and inconsistent restaurants in the airports often leave me very hungry. Give us real healthy food onboard."
Pros: "Delta flight attendants ultimately removing the passenger."
Cons: "The man that called the mother and her son a "F***** b****"."
Pros: "The food, comfort and service of Delta One class have continued to excel. Since this was a scheduled late departure and they still offered the full menu, I chose to have only the appetizer portion. This turned out to be a fine soup, salmon salad and multiple extras. This was perfect for an 11:00 PM dinner."
Pros: "The Delta crew on the flight was wonderful - but the crew at ATL really shined. A huge amount of people for connections arrived at the same time and needed to get through customs and the staff were very calm and efficient in directing everyone and making sure the line moved."
Pros: "Everything went smoothly and efficiently"
Cons: "Everthing went well no complaints"
Pros: "Heidi was very nice!"
Pros: "The free WiFi and entertainment"
Cons: "The airplane maintenance issues and I missed 3 connecting flights bc of it"
Pros: "It could be much better if the plains of the United Airlines were in better care. This is unexpectable in two days on the row 17 & 18 of July to boarding & unboarding in Washington with the same flight UA974 having 5-6 hours delay, in result to missed our connect flight in Geneva ."
Cons: "I could've actually made it to savannah tonight but I've been stuck in two different customer service lines for over 3 hours"
Pros: "The flights themselves were adequate."
Cons: "The travel itself was a nightmare. Mechanical delays caused missed connections. We were re-routed multiple times and every single flight was delayed at least an hour."
Pros: "Very little"
Cons: "Flight delayed, updates were poor, plane took off and landed again, further delays, more poor information, then when we landed no one was on the Customer Service desk."
Pros: "Crew was great. Let me sleep and was pleasant and professional."
Pros: "Cabin crew from Palm Springs to Bozeman superior. Flight attendant deliberate, kind, welcoming, attentive."
Cons: "Cannot wait for the day that each seat will have outlets for devices. So tired of having to figure out what device to charge in the very few outlets in the terminal, and then boarding with no outlets in seats. silly in 2019. And floor in entryway wasn't very clean when we boarded."
Pros: "Good flight, nice staff."
Cons: "Food not the greatest and flight over-crowded."
Cons: "The flight attendants were rude. The food was terrible. The cabin environment was kept entirely too dry."
Pros: "The plane, crew and boarding was great, and the food and drinks were quite good. Legroom in standard economy class was passable for a 6'2" person."
Cons: "I booked through the United website as trip from US, have Silver status on United, and Lufthansa's policies of not allowing advance (1-2 mo before flight) seat selection (never on UA nor LH websites) are just horrible. Hard to get through on 800 number, and 1 day before trip answer was still to do it in Frankfurt. Economy plus was $1000 more/person, and even then no guarantee I could choose a seat far in advance. Then, at computer kiosk in Frankfurt, they had a wrong diagram of the plane,as we ended up on what turned out to be a no-recline row which I would never get. I'm 6'2", 230lbs, and wasn't able to sleep on that flight. Had I been able to reserve a seat behind a bulkhead or in exit row 2mos in advance, I would have been fine."
Cons: "death in family. refuse to refund tickets. I will never fly united again."
Pros: "Nice flight attendant"
Cons: "Seat hurt after around three hours"
Cons: "I was wearing a sweater and a jacket and still froze. It was incredibly cold like a freezer. Other passengers were bundling up with whatever they had. Climate control made the trip uncomfortable. E wry thing else was fine."
Cons: "Terrible position of the seat. In between bathrooms and crying kids when I had requested the exact opposite. Food was awful. I had a vegetarian meal."
Cons: "I called about changing my travel dates to later dates and they wanted $200, each direction, to change them. That's more than it cost to buy the later tickets, outright. In other words, the message from United is: "How about we keep your money *and* we fly someone else in your seat (because we overbook)?". Okay... how about I never fly on your airline, again."
Cons: "The plane was delayed because it had no air conditioning. We got on after an hour and a half delay with NO AIR. I was almost sick the entire flight because it was so hot."
Pros: "The fact that I didn't die."
Cons: "Seriously? We can't have at least a few channels for free? Or a least a few free movies to view? How can you expect someone to sit there for 6 hours and just stare out the window. We can't even get limited internet to text/email? $25 for a few hours of service? You guys are really running a scam for your passengers."
Pros: "Good tail wind made it early"
Cons: "United employees could stand to learn some better customer service."
Pros: "WiFi with Free Entertainment movies"
Cons: "Nothing, it was on time and very accomadating."
Pros: "The staff were fairly friendly. It was a short easy flight"
Cons: "I didn't care for how tiny the plane was but the pilot definitely knew what he was doing. I still felt safe."
Pros: "I was sat in an exit seat."
Cons: "The lady in the seat next to me was so overweight that I couldn't sit comfortably for the entire flight - I had to lean out and it hurt my back!"
Pros: "The crew on the plane were nice."
Cons: "You cancelled my flight when I was in chicago to cincinnati United did not offer me anything no hotel, money back nothing and I had to be somewhere very important I didn't have my thing because it was in my suitcase which i didn't get till sunday. Ended up renting a car and driving the rest of the way. Never offer anything to help me. Then United messed up my plane ticket on my way back home almost miss my flight."
Pros: "Not applicable. Do love the size of the Tulsa airport and ease to get to United gates. Yummy waffle snack!"
Pros: "First time travelling with United, usually travel with American but united was a bit cheaper...absolutely loved it! Except thw flight was delayed but customer service was exceptional! Definitely choosing United again."
Cons: "I'm 6' 220 pounds, not small, but not huge either. I had to cross my arms or forcefully keep them out in front of me the entire flight. The bigger plane to Tulsa was comfortable, the express flight back to Denver was uncomfortable."
Cons: "My flight was delayed by an entire day and I gladly accepted the change, I did not argue. Then, on my return, I arrived 20 minutes before my flight and the desk associates would not issue me my ticket. The flight had not left, I had not missed my flight, theywould not let me board for not being early by 40 minutes (I was there 20 minutes before). The reason this pissed me off is because I had to pay 2 additional hotel nights which wound up costing me additional 300 dollars which United WONT PAY FOR. I want at the very least 300 dollars worth of credit, it is unbelievable."
Cons: "It was a very small plane and the air must have not been working because it was very hot and uncomfortable"
Pros: "Very good."
Cons: "Though tickets were purchased many weeks in advance of flight, seating options were not offered online. Paid extra $35 per ticket, for side-by-side seats."
Cons: "I never went to the destination you are sending this to me for. I've never heard of Valparaiso."
Pros: "Crew was nice"
Cons: "How small the plane was. No room for legs or overhead luggage. Turbulent....not a smooth ride at takeoff or landing probably due to the size of the plane"
Cons: "The loud engine noise and WHY load from front?? Load from back so your not bothering everyone."
Pros: "Crew were friendly. Got us in early (efficent)."
Cons: "Boarding is a free-for-all. No ammenties (charged for tv, internet, and food)."
Pros: "Can't really remember if I liked anything."
Cons: "Unfriendly crew. Flight delayed by more then 2 hours. We were moved from gate to gate 2-3 times. Totally disorganized."
Cons: "When I found out I had to pay for my luggage that was it for me. Everything went downhill from there."
Cons: "Flight delayed, middle seat."
Pros: "Simple and easy to check in, board and even upgrade my seats."
Pros: "Overall everything was good. We made good time. The crew was personal and funny. It was a smooth trip with nothing serious happening. I just never know how backed p security was going to be. I wish there was a way to change that."
Cons: "The seats were so close I didn't have an armrest for two hours. It was just really close. Also, why do they not serve Dr. Pepper products?"
Pros: "On time, safe flight, friendly crew and arrived 2 minutes early! THANK YOU!"
Cons: "See above!"
Pros: "Everything thing from checking in to landing was great. Had to change flight due to bad weather conditions and Lynn was extremely helpful."
Cons: "The carry-on luggage has gotten out of control. More and more people and bringing carrying to avoid the baggage fee.. just incrude in price of ticket.. it slows down the process at TSA, boarding amd getting off the plane.."
Pros: "I liked how nice and friendly the flight attendants were."
Pros: "Bad legroom, but actually not as bad as on some United flights Free pillows and blankets"
Cons: "Bad legroom, but actually not as bad as on some United flights Very late"
Pros: "Early seating, left in time, friendly staff."
Pros: "Everything was as described"
Cons: "Small plane"