Daily cleaning, installation of cabin HEPA filters on flights to Positano
You cannot fly directly to Positano. KAYAK recommends you fly to Naples (NAP) (32,95 km from Positano). From there you can hire a car or take a taxi.
The closest airport is Naples (NAP) (32,95 km). KAYAK recommends you fly to Naples.
The distance between Naples Airport and the city centre of Naples is 5 km.
When flying to Naples, you'll arrive at Naples Airport (NAP). The airport is also known as Capodichino, Naples, or Naples Intl.
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Scores according to KAYAK customer reviews
Pros: "Food was great, creww was very nice"
Cons: "Following our request, such has being seated next to each other and not only having one person being upgraded when we're two."
Cons: "We were happy with everthing"
Pros: "Left on time. Quick flight."
Pros: "plane and crew were fine. Didn’t use any entertainment."
Cons: "checked baggage fee at airport exorbitant."
Cons: "Delayed, bad entertainment system, lost our luggage"
Pros: "The attendants were great. Flight was clean and nice."
Cons: "Moved us from gate, which was super hot and not air conditioned first thing in the morning evidently. Also, not enough seats for everyone on the flight. Then we were squished onto a bus to go to the plane. Upon arriving in Naples we were once again squeezed into one bus- every passenger! Very tight. 2 buses would have been nice."
Pros: "Class staff"
Pros: "Delayed...delayed and delayed some more!!!!!"
Pros: "The food was quite good and the crew was perfectly friendly. The entertainment choices were useful on such a long flight."
Cons: "It was extremely warm on the flight; consequently, I was unable to sleep. This was my second overly warm Swiss Air flight. After numerous complaints on the first flight, the temperature was lowered, but the second flight remained warm."
Pros: "Great crew and flight."
Cons: "Boarding procedure was rather chaotic. After first class, rather than board by groups or rows, it was everyone else. Flights are fully booked and overhead bin space is tight if you board at end."
Pros: "movies choices were good, the crew was awesome, boarding was meh, but for NBO not bad"
Cons: "paid extra for the seats with more leg room and the amount of leg room I had was concerning in terms of what a regular seat may have looked like. I'm not even that tall, but when the woman in front of me reclined, I was pinned in my seat. Luckily I'm double jointed."
Cons: "I wasn't able to select seat before boarding"
Pros: "Wonderful flight with less leg room . Since I am 5’6’m I was fit enough on the seats, beyond that you should be worried about"
Cons: "Flight attendant, food , service and many good things except the leg room which you regret in your entire journey"
Pros: "Excellent food. Lovely service. Departure and boarding on time."
Cons: "No entertainment at all. Very limited leg room"
Pros: "Boardoing 7h10; 7h25 announcement we would arrive on time 8h50. No further announcement, late departure. Arrival 9h25. - mo explanation. Luggage only at 9h50"
Pros: "Swiss being swiss, great service and food was quite nice."
Cons: "Airplane felt old, entertainment system is small and outdated."
Pros: "Fastest and most thorough service I've ever received!"
Pros: "Was a very quick flight."
Pros: "Friendly crew, clean flight"
Cons: "Charged 45 SF (about $50) to check 1 bag"
Pros: "Comfortable....customer-service oriented staff. Enjoyable food, and entertainment."
Pros: "Staff & service were super nice & friendly. In this day & age that airline travel is getting really hectic, it was a breath of fresh air to see friendly & dedicated staff who clearly enjoy what they are doing."
Cons: "Can't think of anything"
Pros: "Great flight, happy to have service from Zurich to Nis."
Cons: "I was chrgwd to check in the only bag. Yhis is unheard of on intl flights"
Cons: "It was put on standby because of overbooking. My luggage did not arrive with me. Next day, getting luggage was a hassle, not convenient."
Pros: "Every time I go back to Greece I always fly Swiss. Always on time, good times, clean, and helpful crew."
Pros: "Registration and baggage check was fine, no line to wait im. The flight was moderately full. Good food and beverage service (although Lufthasa is a bit better)."
Cons: "Zurich airport dining facilities are poor - no choice of warm food and pricey."
Pros: "Very professional crew"
Cons: "Not enough food"
Pros: "The food was good and I enjoyed the Swiss chocolates."
Cons: "The Seats were real cramped and the entertainment system was outdated"
Cons: "smooth & efficient friendly crew"
Pros: "I enjoyed the entirety of the flight."
Cons: "No complaints."
Pros: "the entertainment system was perfect, there were lots of movies and shows to entertain you, including newly release films. there were games and music also availble. the seating was comfortable we had blankets and pillows. The beverage service great and the food was good to. although there could have been better options in terms of the dessert ( ice cream taht was provided)"
Cons: "the boarding was poor, we waited in line to board and they did not announce to us that we need to have our ticket stamped before we got to the door, as a result we were sent out of line once the ticket was stamped we had to rejoin the line from the back. When i got through they then said something was wrong with my ticket in which they took it and I was pulled out of the line. they should try to the ticket check and the boarding line at the same time"
Pros: "Fantastic flight attendants, good food. I felt safe throughout the whole travel."
Pros: "Very good service on board"
Cons: "Crammed into middle seats both way. Many/Long lines in ZRH/SFO"
Pros: "Food and entertainment"
Cons: "Mobile app wasnt working for me"
Cons: "The plane was old and the bathroom was really dirty"
Pros: "Everything is perfect!"
Pros: "Crew let me sleep!"
Cons: "nothing to report since I slept!"
Pros: "Airline attendants were very polite and nice."
Cons: "Older plane, arm rests did not go up all the way, and missed landing on the initial approach to Newark, which delayed landing for another 20 minutes."
Cons: "An hour late, not Swiss fault but Captain continued to broadcast 5-10 minute delays. Just say it's going to be an hour, then we can all turn our phones back on and go to the lavatory."
Pros: "Almost everything was good. Crew was friendly and courteous. They treated out kids specially well, with puzzles etc. When the entertainment system stopped responding the crew member stopped by more than once to "send" our choice of movies to our screen. (Since the keypad became non functional.) In-spite of the glitch we would fly Swiss again!"
Cons: "Entertainment system was buggy and stopped working mid flight. Headphones were of extremely poor quality."
Pros: "Food and drinks"
Cons: "The flight is rough. The ascend and descend pattern too abrupt that causes nausea. I wish the pilot need to be a passenger once in awhile to feel how others doing their job so he himself learned to adjust his ways."
Pros: "Crew was very service oriented"
Cons: "Entree a bit "mushy""
Pros: "Everything once we boarded the plane"
Cons: "Luggage could not go directly to final destination when we checked in . When we landed in Zurich we had to get all our luggage. when we tried to check in for early flight the following morning , more than one Swiss air person gave us the wrong information. Swiss Air staff at checking told us we had to store luggage and that we couldn't check in until the next morning . After 45 minutes queuing from one desk to another we finally spoke to a supervisor who told us we had been given the wrong information and checked us in. No one checked and put our flight information in the computer which would have cleared everything up. the supervisor never appologised . We spent over 2 hours in the airport and were unable to tour the city as we had planned due to the delay at the airport."
Pros: "Good swiss service. Arrived earlier. Priority boarding for me with kid."
Pros: "On the way to Spain we had a good agent at the LAX airport and she was very helpful in getting us good seating."
Cons: "On the return from Madrid we were placed in the tail of the plane bunched together in a side row, when others were given whole rows all to themselves. Bad seating planning."
Pros: "SWISS is always a solid flight. Good food and lovely SWISS chocolates."
Cons: "The seats in economy were the smallest I've experienced flying SWISS"
Pros: "Overall the flight crew were very friendly and polite. They made every effort to make the flight comfortable. The meals were very good compared to other economy flights taken on competitor flights."
Cons: "The leg room is a bit cramped, especially if the passenger in front reclines their seat. The user interface for the in flight entertainment seemed out dated and the remote control had issues."
Pros: "Comfortable Business Class seats. Excellent food."
Pros: "Very comfortable journey, leaving on time, arriving on time"
Pros: "Everything was just right."
Pros: "Comfortable seat."
Cons: "Quality of red wine"
Pros: "None of them above I'm not happy at all"
Cons: "There was a mix up about my reservation/ticket. Was stuck at the ticket desk for 45 min"
Cons: "They were delayed on every one of my flights - missed connecting flight and had to be booked on a new flight which got in a midnight. Terrible!!"
Pros: "The seats were very nice, and I found it very pleasing that everything was colour coordinated. (the small details in red and the rest in gray). The flight attendants were so happy and upbeat, it lifted your mood as well! I believe that we left a few minutes early, as boarding was completed early. And thefood? Mind-blowing for airplane food. I really enjoyed this flight."
Cons: "There wasn’t much I didn’t like about the flight. Sometimes the announcements were very slightly difficult to hear (accents and whatnot,) but you could still tell what they were saying."
Cons: "Booked a ticket with luggage and got email saying I am at economy class. When got to check in told me I have economy light and I had to pay again for luggage. Dissaster. Contacted priceline- did not care."
Pros: "All flights were on schedule"
Pros: "The flight staff was very attentive, professional, and polite. It seemed like they were always bringing the passengers things like snacks and drinks. We never felt like we needed anything. This was my first time flying to Europe and flying with Swiss. I will definitely choose them again!"
Cons: "I really can’t think of anything I didn’t like!"
Pros: "Flight on time"
Cons: "nothing I can think of"
Cons: "THey denied me and I lost all tickets including back trips as well. Nobody helped me to change tickets, they just care about money and reselling my tickets to other passengers."
Pros: "Not much!"
Cons: "No one available nor willing to help with checking process. Told to just try the checking machines."
Cons: "We had a delay of nearly two hours."
Pros: "Direct connection"
Cons: "Meal is horrible"
Pros: "Very friendly service efficient and helpful ready to satisfy unwarranted requests"
Cons: "The check in was very efficient and fast , access to the cabin is well managed Service attendants are smiling always and like to share a bit of fun with the travelers ."
Pros: "I liked the crew on the flight."
Cons: "I was frustrated with the staff at the desk in the airport, as we boarded 20miutes late and they did not feel it necessary to give any comment on the situation. Everyone was puzzled as to why we were not boarding, or if there was a problem. Even the screens did not show any change."
Pros: "Macedonian staff were very helpful when I arrived early to get me checked in and situated"
Pros: "Life is beautiful"
Cons: "My fellow passenger fended off my sexual advances like a pro"
Cons: "Flyght was terible"
Pros: "the crew were very nice polite and helpfull"
Cons: "the flihgt was 3 hours late because a person who did not hold a ticket got on the plane and refused to get off, how can this happen?? this is a major breach of security and made me feel very unsafe"
Pros: "smooth flight, friendly crew"
Cons: "Not enough room in the seat"
Cons: "Not having an opportunity to serve water because it was time to prepare for landing"
Pros: "The flight was very smooth"
Cons: "We were 7 persons on the flight so we brought 7 bags to get on the plain but in the check in they told us that the flight is crowded so we can't get so many bags on. The flight wasn't full and there were plenty of room for our bags."
Pros: "The meal was ok The airplane was clean"
Cons: "Seats were very nerow .No help from the crew . Flight delayed"
Pros: "Even though I was very disappointed at what the Austrian airline did to me, the staff and crew and captains where professional and the flight was comfortable especially on Lufthansa. However, I missed the experience of enjoying the flight with the group of people that I joined on the way to Vienna and to Egypt."
Cons: "I didn't like the fact that they cancelled my Austrian flight to a completely different company (Lufthansa). I paid extra money when I reserved the tickets in the USA to make sure I am on the same plane as the other three families that i wanted to be with as a group. They had reserved their tickets and I got the flight numbers and when I reserved my booking I paid extra to be on the same airplane as the rest of the group. My plan worked going to Vienna and to Cairo (although one of the planes were delayed 3 hours which ruined our stay in Vienna) but on the way back from Cairo to LA, I couldn't be with the group because I left 2 hours early and arrived in LA 2 hours late. I pleaded that I came with a group but they said I have a different booking so they couldn't honor keeping me on the same plane as the group. I am very disappointed and will avoid my future travel with Austrian airline"
Pros: "Service was great and the flight on time."
Pros: "I was pleased by the comfort of the seats, the staff on board and the flight itself. The flight actually did not seem at all like 9 hours. And it arrived exactly on time."
Cons: "The crew at the airport before boarding was a little impolite. As people were getting ready to board and waiting in the line, they were told to go back to customer service to register passports and get new boarding passes, without prior announcement. That could have been avoided if they informed us."
Pros: "The food was very good! And the movies you could choose too."
Pros: "Pleasant flight crews on all flights."
Cons: "Cramped seating in coach."
Cons: "5 hour delay. One staff member said there would be a delay, the second said there was no delay and after a couple hours the delay was confirmed. I was told the flight was full without the attendant even checking, flight was actually not even close to full. Nobody wanted to help and do their job, they just want to send you on your way."
Cons: "Flight was very delayed leaving Sofia which made connecting flights for many people a rush and very stressful. People were pulled to the front of the plane and told to rush to catch their flights. My bag didn't make my connecting flight but Austrian delivered it 2 days later."
Pros: "The check- in experience was simple and the seat entertainment system was excellent!"
Cons: "Unfortunately, like any economy class seating, wider seats and more recline ability would be nice."
Pros: "My husband's experience with their flight from Chicago to Vienna was amazing. Everybody helped accomodate him with our 15 month baby boy."
Cons: "The crew (check-in desk & flight crew did not put any effort to help accomodate us). They even asked us to do all the work in asking around. Squeezed us in the tightest place possible for travelling with our baby boy. Will not recommend your airline because of this!"
Pros: "Really enjoyed the quick and pleasant service from the crew."
Cons: "This was actually one of the better flights I have been on."
Cons: "you pay austrian but flights are operated by diff. companies regularly delayed or cancelled flights eg. last one - 3hours delay no info provided no info ahead any question?"
Pros: "I like the service,was great, flight was smooth,great team!!!"
Pros: "Short and easy. Good food, fine service and drinks are plenty."
Cons: "Seats not to comfortable. Boarding was a mess because they let families with children together with business class passenger and this creates confusing at the gate. There's no entertainment really...but I guess that's not important for such a short time."
Pros: "the best flight i ever had"
Pros: "Friendly staff"
Pros: "Austrian Airlines was AMAZING; we enjoyed our upgrade emensely!!!!! I will fly with them again some time FOR SURE."
Pros: "the personalised pick up at the airport in vienna as we were late"
Cons: "that my baggage did not make it ."
Pros: "The meals were delicious, which was a bit of a shock. Entertainment was good, though they could add some more movie selections. Even after 10 hours the seat wasn't getting uncomfortable, which is also a nice change. Staff were great. It went well."
Cons: "The only negative is that I wish they would have accepted my bid for an upgrade to business class!"
Cons: "nice bit of bread you call breakfast. and the screen was so small i didn't bother trying to watch anything."
Pros: "these short duration aircrafts tend to have a lot more room"
Cons: "food, what food? entertainment, what entertainment?"
Pros: "Almost brand new plane. The crew was helpful and polite."
Cons: "Leg space... Only once food during 9 hours flight and it was small."
Pros: "Crew was nice."
Cons: "Food could be better, or at least be provided an option to purchase an upgraded meal. Also, insufficient amount of drinking water provided to passengers."
Cons: "Couldn’t understand announcements"
Cons: "Surprised one flight that from what it looked to be, once flight took off a older couple came out of the cockpit are and took a seat in business class. I thought I had seen someone in civilian clothes setting in a area right behind the pilots chair. They did return to cockpit area near end of flight"
Pros: "The new movies selection, food was very good, staff more friendly than previous flights"
Cons: "Boarding always a problem on MEA we have to wait too long in the queue"
Pros: "Flight was in time"
Pros: "Very nice crew. Nice meal service and drink service throughout. Great choice of entertainment."
Pros: "Air France has the best crews! They really go the extra mile."
Cons: "My skis were lost on the way to Riga and had to be delivered 2 days later to Vilnius. That said, the situation was handled very professionally."
Cons: "Air conditioning too cold. Wasn't offered an evening meal. My luggage went missing and I'm still waiting for it to be delivered."
Pros: "Intranet meant I could watch movies on my iPad"
Cons: "Seats are very uncomfortable"
Pros: "Flight was on time."
Cons: "Food could have been much better in comparison with other airlines."
Cons: "Air France delayed our JFK to CDG flight. That caused us to miss our connection flight afterwards from CDG to MUC. We got a later flight luckily but one of our bags got lost and is still currently lost!!!"
Pros: "Check in process was easy. The flight attendants are all very helpful and kind. We are playing was OK but it could’ve been cleaned a little better before we got on board."
Cons: "Check in process was easy. The flight attendants are all very helpful and kind."
Pros: "The Air France service was ok. Got me to my destination on time and alive."
Cons: "I flew out on KLM on what felt like a new plane. Amazing service, seat, temperature, entertainment and food. In stark comparison Air France’s plane was old, too hot, poor entertainment choices and system and average food which for the French was surprising!"
Pros: "Flight on time"
Cons: "The usual Air France flights to Rome, that I have been flying for years, are now operated by Joon. For a couple months nothing changed, except the way the crew dressed. But now Joon is showing its true nature as a LOW COST airline.Seats cramped. Snacks and apple juice are now available for purchase only."
Pros: "Flight attendants were very nice"
Cons: "Didn’t have the meal I ordered Got in 30 min early but no gate for us. We waited over 80min on tarmac to deplane I paid extra for an exit seat but there was no indication when I did that there would be walls for armrests and that made it very uncomfortable for me"
Pros: "I liked the crew, they were professional and tried their best"
Cons: "The flight was a chartered flight . Air France informed us that due to cabin crew shortage they couldn't operate an air france flight and hence they hired Air Belgium. Whilst the crew were nice , the actual plane was old and creaky. It wasn't up to the standards expected of Air France. They could have done better in getting a plane up to standard. A lot of the passengers were disappointed ."
Cons: "The seat seemed smaller and space was very uncomfortable. The boarding process was very painful because we had to wait for a longtime."
Pros: "The flight had a delayed of 2 hours due a system issue, but the flight was comfortable, and the airplane was clean."
Cons: "I didn't like the check in, the personnel there were not so friendly and had discrepancies. We were a group of 6, and 2 of us were able to drop the bag in the check in. But the others were told that needed to wait 30 mins."
Pros: "Priority boarding with kids"
Cons: "Nothing special just like easyJet ir Rayanair"
Cons: "Flight was delayed 3 times and when I was finally put on a flight that was leaving, they failed to check the connection in Paris (Left me 10 minutes to get from the aircraft to the other plane!) I was moved to SAA in the end after a truly traumatic time in Johannesburg. This is not the first time I have suffered at the hands of Air France sadly. Needless to say, I wont be booking with Air France again."
Cons: "They loosed our reserved seats, our luggage, food was awful, ground staff was disrespectful."
Cons: "The room between seats is unbearable."
Pros: "Seat comfort in business class Professional and friendly crew"
Cons: "Food not tasty Limited entertainment even in business class (such small and old screen style) Newspapers available to be much more diversified When is the WiFi going to be available?"
Cons: "It was delayed"
Pros: "the food"
Cons: "no room for legs"
Pros: "Friendly onboard staff"
Cons: "Treated like cattle while boarding unless your preferred member. Average food quality."
Cons: "The leg-space is very narrow The chair is very tiring No entertainment at all Food was tasteless But most surprising was that we were on stand by for our connecting flight. Though we bought the tickets months ago and we got our luggage checked in all the way to the final destination."
Cons: "Each time the space in this planes is smaller. Surprising, it was very hot all the time."
Pros: "The boarding process was smooth and the crew friendly. Flight ran on time."
Cons: "Unloading the baggage took over 90 minutes, and there was no explanation for the delay and nobody from Air France in sight on the ground in Boston."
Pros: "Crew was wonderful Helpful, pleasant, capable"
Cons: "Waiting for late passengers & their luggage"
Pros: "I am a 70 year old woman with reduced mobility. The flight attendants made sure that I was given an aisle seat and they helped me find a seat with two empty ones next to me. The crew could not have been kinder."
Cons: "There is nothing I did not like."
Pros: "Movie selection was awesome! Food was good too."
Cons: "Too many interruptions. Every time there's an announcement, it interrupts the movies and some of the announcements were completely unnecessary and there were so many of them, it was like constant interruptions, really annoying."
Pros: "I had a choice of movies, games and music that was very appealing. My concerns about not receiving the correct meal was handled professionally and promptly during the flight. I was surprised they couldn't discover I only ordered it for the second leg of my flight."
Cons: "Being placed into a window seat at 6' 5". Although I opted for general seating rather than paying for a extra leg room which is out of my budget. Not getting an aisle seat was disturbing at my height. Then there was the guy in front of me not willing to forego putting his seat back on my knees for over half the flight. It would be nice if the seat assignments for general boarding considered the height of the person being assigned."
Pros: "I didn't feel cramped in a Window Seat. Two meals were served during the flight. It was nice to get back to being fed something other than skippy snacks on an airline flight."
Cons: "I was ignored over and over again as ice cream, drinks and snacks were offer by the crew. It would have been nice if some would ask me before falling asleep if I wanted to be roused for snacks and desserts. After being on back to back flights of more than 10 hours each it would be considerate for the crew to be aware of my length of travel and to make sure they don't assume my resting my eyes is the same as me being asleep. Even when I was awake it appeared I was being overlooked, ignored and left out of complimentary services I saw other receiving....my bad for not asking to be noticed."
Pros: "Crew are efficient and friendly."
Cons: "Very small plane."
Cons: "Poor communication. Did not know was airfrance the booking was completed with Austria airline. In the ticket was not the information. Also, airfrance could not find me in their systems I was late to board the plane. Terrible messy and confusing time for me."
Pros: "nice crew; excellent check in experience!"
Cons: "boarding in Riyadh is always a nightmare. and as many have noted, the seats are too close for the average size of many boarding in Riyadh"
Pros: "Kind, courteous, attentive crew. Smooth flight."
Pros: "It was a fine flight"
Cons: "no specific feedback"
Pros: "This plane was the nicest plane I had ever been on. Very comfortable and the entertainment was amazing!"
Cons: "Airplane food is airplane food I guess."
Pros: "You get everything you would expect in this kind of flight in term of meals, comfort and entertainment."
Cons: "The flight left half an hour late because of weather conditions. But it is more an airport issue rather than an airline one."
Pros: "Bar/Coctail service on AF was excellent."
Cons: "Boarding area at CDG had almost nothing in the way of food and drink. Only one small Illy. Unbelievable in a major international airport."
Pros: "should let first board passenger in rear rows and not everybody together."
Pros: "The food was one of the plane food I've had in a long time although the jamaican veggies weren't great .. The movies and choice of entertainment was amazing"
Pros: "Boarding and such was straightforward and easy"
Cons: "Everything is uncomfortable"
Cons: "Did not inform me of the shut down of Nice airport that Monday night July 25 from 11:30 to 4:00. I was stranded in nice. I planned to take a taxi to have it take me around a nice at night to see the city. But lost that opportunity.. Then the next morning before boarding I got inquired by French police asking why did I stay in Nice over night. My suitcase locks was cut open and a special silver plated cup,handle,was broken in my suitcase."
Pros: "Females flight attendance were mean , rude and careless. Our seats were dirty and the trays from the seats were disgusting, the seat in front to me was damage so the lady in front to me got me stock on my seat for the whole trip, i asked crew if thry can tell her to move lil forward cuz i needed to get up to bathroom after 5 hrs in a plane , flight attendanr say : no, try to jump"...the food was disgusting, chicken with God knows what it looks like vomit. Everything in that flight was horrible."
Cons: "Flight attendance services, food, seats and tables were dirty with stains etc."
Pros: "Only the food"
Cons: "I struggled to check in online line not user friendly site And then I went to the airport early and stood in a question for 1h50min to check in and they where difficult with because my bag was exactly 24kg and asked me to remove something I have flown oven over 50times I my life and this would be the firest and last time with air France"
Pros: "Not a lot"
Cons: "Last decade entertainment system. Disinterested crew. Poor meal quality. Cramped space. Seat worn and fabric breaking at the seams."
Pros: "The flight was great and was on time. Down side, no entertainment at all."
Cons: "Lack of entertainment"
Pros: "More legroom than other aircraft, plentiful IFE (in-flight entertainment), and a USB charging point in the seat back near the video screen. Decent food and wine, great crew."
Cons: "We departed the terminal for takeoff but a passenger had a medical emergency requiring a return to the gate and off-loading along with finding the passenger’s baggage down below. Not the airline’s fault, of course, but maybe passengers should carefully consider their health before embarking on an 11.5 hour flight from one continent to another."
Pros: "Good flight. Easy check in"
Cons: "Unexpected fees charged for luggage"
Pros: "On time, attentive staff"
Pros: "Customer service was helpful as they could possibly be.. once you are able to contact them."
Cons: "It was very difficult to contact customer service if the hours are not a time the office in NY, USA is open."
Pros: "Flight arrived 30 minutes early."
Pros: "I got free juice and a snack, almost unheard of nowadays!"
Cons: "I don't know what happened. Check-in took almost an hour. Usually it only takes 10 or 15 minutes. I am glad that I got to the airport 2 hours a head of time."
Cons: "They cancelled my flight rebooking us a day later causing me over $1000 in an extra night of hotel in London, forfeited hotel night in Italy, forfeited prepaid tour as well as extra hotel night for friends meeting us."
Pros: "Quick boarding, good crew."
Cons: "Greasy food."
Pros: "The Crew were great"
Cons: "Boarding could have been more efficient"
Pros: "I loved the new modern plane. It was a bit more comfortable and conveniently designed. Less like a cattle truck and more like a luxury bus."
Pros: "There was no flight"
Cons: "The flight did not take off. What little information we were goven was inaccurate. We called and were rebooked on another flight without being told it was overbooked and our tickets were standby . Dozens of other passengers had the same experience"
Pros: "Crew great, Food great!"
Cons: "Flight has now been cancelled twice. Communication by BA has been lacking. Flight now scheduled to leave 48 hours later than scheduled.See above"
Pros: "Excellent flight. Staff very helpful and professional."
Pros: "Lots of delays due to technical problems with the plan. Had to be moved onto another plane. More than 3 hour delay."
Pros: "Great staff except for the idiot who kept walking back and forth with his loud shoes purposely seeking attention. Good wasn’t so bad as typical plane food."
Cons: "Flight was delayed. Not many entertainment selections."
Pros: "Hostess was very nice, helpful and friendly. entertainment was ok and pilot was very informative on delays and info. I think the comic relief video is a keeper. People tend to watch just to see the characters and reactions"
Cons: "Seats were to close together, really squashed, no space for 2 arms on the arm rests and leg room is rubbish. Food is wasn't bad.. could do with more on the trays, seems there have been some budget cuts. Continental breakfast option would be really nice."
Pros: "The meals were reasonably nice and the flight was on time"
Cons: "The entertainment screens were old and not clear and not easy to use. The crew was not efficient, not very friendly and not very accommodating. They offered minimal service, contrary to another crew on the A380 flight with BA going from LHR to JNB. Between flights, I guess I saw the better and the worse of BA."
Pros: "Boarding was a breeze, the A380 is so much quieter than the usual 747 and really clean. We arrived on time."
Cons: "As a silver Avios member I've gotten used to the cabin crew calling me on my name when they come and talk to me. This time they spoke as little as possible and it was all incognito. They seemed to be more interested in various Facebook updates than working business class."
Pros: "Good food, good service, everything on time."
Cons: "I paid for an exit seat and didn't get one and then I had the only seat with no entertainment for 11 hours overnight and no Joyce to move"
Pros: "The flight was one hour delayed however the captain was extremely good in 1)explaining in details the reason for the delay (air traffic control and parking slot issues) 2) allowing us to take pics in the cockpit! It turned out to be a memorable experience! In terms of customer care, it doesn't get any better, thanks captain!"
Cons: "Delays are never good...."
Pros: "Amazing flight - Crew was attentive and helpful"
Pros: "We boarded almost 1hr early, took off on time and landed just before scheduled."
Pros: "What a different experience in relation to last week!"
Cons: "No direct communication. Really bad"
Pros: "Great Crew, smooth operation. Efficient service."
Pros: "I thouht that the seats were comfortable. When we boarded the Madrid to London flight, we were surprised to find that the aisle seats that we had paid extra to book had been changed, and although my husband had an aisle seat, I did not. On the longer flight from London to Seattle , we did both have aisle seats, which was important to both of us. We get up more frequently than many people to use the bathroom."
Cons: "There were a couple of women who were very cold, and there were no crew members in economy class who could speak Spanish who could respond to them appropriately to them. The attendants just kept saying, sorry, I don't speak Spanish. This seemed very surprising to me, as the flight connected a Spanish- speaking country to London!"
Cons: "Boarded flight only to be unboarded at midnight: got to hotel 4am. Long delay in check in/appallingly disorganized. No communication from BA as to problem or when flight would go. Next day checked out of hotel and taken back to airport only to find flight not going as problem not fixed. Passengers taken back to hotel and checked in again! All this time, no official communication from BA. No attempt to reroute elderly passengers or those with small children. Very unimpressed"
Pros: "Size of plane"
Cons: "Our buggy was broken at landing, fragmented communication at each contact point- embarassing for a company like BA and frustrating for loyal customers like myself"
Cons: "They did not do much to help accommodate us sitting together on the long flight. Poor food. Poor service."
Cons: "Seating configuration was ridiculous as flight attendants constantly leaning across me with trays and their arms nearly hitting my face. Seat & bed functions didn't work. Privacy screen was a joke!"
Pros: "Disability assist was good."
Cons: "Unable to use your cash on board. Having to use a card to buy something, like a drink, for £1.80"
Pros: "I'm sure there was something but nothing comes to mind."
Cons: "Lack of assistance regarding my missing belongings. Incorrect information relating to landing card to be completed when arriving in London. Stretching over me to pass food etc to passenger sitting facing other direction, and literally millimetres from my face, without any politeness having to do it. Configuration gives no privacy as you look at the passenger next to you. Functions of chair did not work. Pillow was thinner Than a piece of paper. Crew showed no concern."
Cons: "I HAVE FLOWN OFTEN ON OTHER AIRLINES & IT WAS THE FIRST TIME TO FIND OUT THAT BRITISH AIRWAYS ONLY ALLOWED ONE FREE CHECKED BAG AND I HAD TO PAY $200 WHEN I ARRIVED AT THE AIRPORT, $100 FOR THE 2ND BAG & $100 BECAUSE IT EXCEEDED 51 LBS"
Pros: "relatively comfortable, and nice caring flight staff"
Cons: "They got really stingy with the meals, used to be much more food and 2 meals on such a long flight..."
Cons: "Each rep we spoke to said they couldnt help us and to just open a support ticket online.. Kept telling us they dont have a customer service team who can help us and its only available online."
Cons: "breakfast was terrible. It was beans, mushrooms, and asparagus. It also came with 3 pieces of fruit. Coffee was also terrible. If you sitting in the middle seats there is no space. The man's arms sitting in the seat next to me were pretty much in my seat the whole time."
Cons: "Was not able to check in through to Cape Town, only JNB. When arrived in JNB, British Airways flight was not clearly identifiable from ticket (no flight number). Then the flight was delayed, and plane was old! Horrible experience"
Pros: "The staff is always friendly and working at it to make everyone feel welcome and happy. Thanks for the great effort! we do appreciate it."
Cons: "Peppers in the food does not make the food taste nicer, it just adds a flavor that i think does not add great value for airport food. It is the same with raw onions. Once in a container everything tastes like the onions. This has been done away with and my personal opinion is that the same should be done to the peppers. When peppers are added to food, you only taste the peppers and not the rest of the flavors of the food. Hope you find this helpful. Thanks"
Pros: "Crew were very efficient and friendly"
Cons: "Premium economy seats weren't as good as Singapore airlines ones. The seats had small screens and leg room was a bit restricted"
Cons: "The seats have zero leg room, it was quite uncomfortable."
Pros: "I was so happy to be able to stretch out and sleep. The service was impeccable, although as a first-time passenger in this class, I felt a little overwhelmed by the new set up."
Cons: "Wish I knew what was in that spray can they had to empty before we could take off from Johannesburg."
Pros: "The staff was wonderful and went out of there way to make me comfortable"
Pros: "The boarding was efficient. The in-flight entertainment was decent."
Cons: "One of the two stewardesses in my section was quite rude. The other one was fine but the other one was awful and made snarky comments any time she was asked a question. Her customer service was terrible and she might do well in considering a different line of work. The seats were uncomfortable, but every airline has uncomfortable economy seating. Other than that, the airline lost my baggage. It has been almost two weeks since my flight and they still have not found it. I have been advised to file an itemized list of everything that was in my bag for reimbursement but I have been informed it will most likely be several months until I receive any payment. I have spent a lot of time waiting on hold to talk to anyone from baggage services and any time I have got through the people have been very unhelpful. I feel the airline should be going above and beyond to rectify the situation but thus far I have been doing all of the work. That is pretty poor seeing as the airline is completely at fault. WIth the terrible service that I have received so far, I am not holding my breath for that reimbursement check."
Cons: "Everything Delayed boarding Delayed flight without informing us. 45 min Beverage (Apple juice and water was not cold) Airconditioning was non existent whille waiting for take off."
Pros: "Short flight. Nothing too eventful. Didn't eat nor drink anything on the flight due to short length."
Cons: "My luggage never showed up in Paris."
Pros: "I like BA as they tend to have comfortable seating with a little extra legroom."
Cons: "The plane is definitely very tired. Some of the headrests were even broken. The plane does need an overall."
Pros: "Well mannered air hostesses"
Cons: "The delay"
Pros: "Kenya Airways changed their flight schedule 48 before our departure. The change meant an extra night before departure and an 11 hour layover in Nairobi before our connecting flight. The KA booking agent provided us with accommodation for the delay and the long layover. We appreciated that."
Cons: "We lost 24 hours in our travel. It was reasonable of the airline to provide accommodation during the delay but the night in Nairobi was at a very dismal hotel where the food quality was terrible."
Pros: "Both segmrnts left on time. The on- flight crew were pleasant. The 787 on first flight comfortable in biz class for a nap. Food service well carried out by crew."
Cons: "The 737 on second flight ....the long overnight one... Was very uncomfortable in biz class. On arrival in Nairobi...the hub city...there was no staff. A.c. no working or escalator in airport. Biz line for security not open. Food below average. No breakfast as we one meal."
Pros: "Crew efficient and eager to please. Generous with food and drink."
Cons: "Some seats had damaged entertainment equipment. One seat had a damaged USB charging port. We just used the one from the next seat. Another had a damaged remote control for the entertainment system. Still usable via touch though."
Pros: "Smooth and comfortable flight!"
Cons: "Crew should take diversity training, they tend to treat white people better than people of color. Also this flight was delayed and communication was poor, no crew were on sight during the time on ground! The selection of movies was so poor. KQ is really a stingy airline, 15 hrs flight and no amenity kit! Smh"
Pros: "Kenya airways theme song"
Pros: "I liked the staff members in the plane. they were very nice"
Cons: "the food portions are too small"
Pros: "Comfortable seats, smooth flight, good service on board"
Cons: "Did not care for insect spraying, limited entertainment / movie choices."
Pros: "Same as above"
Pros: "professional KLM flights"
Cons: "headphone audio quality not as good as had hoped"
Pros: "Te time of te flight"
Cons: "Flight was delayed and the plane air conditioning didn’t work when we boarded the plane."
Pros: "Nice staff"
Pros: "The whole trip was awesome....comfortable and plenty on movies on board"
Cons: "Entertainment system plays very old films Stop over 5 hours."
Pros: "after 5 hours of waiting when there was no boarding started at boarding gate we came to know that flight is dealyed by 7 more hours. They provided hotel but it took 3 hours for us to clear immigration and reached hotel and after 1 hours they came to pick us back. there was no support from airlines staff and we were at won. Hotel was just waste because we just use for one hour in 12 hours delay."
Pros: "Trip on the Dreamliner to/from Nairobi/Joburg went very smoothly. Entertainment was limited but worked and was fine for a 4 hour trip. Food was nothing great but nothing disastrous, booze was handed out willingly, staff were efficient, plane was on time - I rate it higher than SAA for the same leg and would choose KA again."
Cons: "Expensive at $800 but limited choice in Africa so what can you do?"
Pros: "They had a good selection of movies."
Cons: "The seats were so tightly packed that it was impossible to sit straight. It was like being in some medieval torture device. I was in constant physical discomfort, verging on outright pain, for 9 hours. It was HORRIBLE. Also, the "dinner" served in-flight was unfit for a dog."
Pros: "The plane was pretty comfortable, they gave us blankets and pillows even though it was only a 4-hour flight."
Cons: "They served "breakfast" halfway through which was two tiny servings of meat and a piece of chocolate cake. Not much food and not really what I wanted to eat in the middle of the night! Boarding was completely chaotic, some screens said the flight was delayed, others said it was on time (it was delayed). When we arrived in Nairobi they hardly apologized for the delay, and also insisted on sending a bus to come pick us up from the plane because it was raining, which took forever. Missed my connection by about 5 minutes and had to wait almost 10 hours for the next one."
Pros: "Not much"
Cons: "35 minute departure delay with not even an attempt at an explanation. Broken seat. Cramped."
Pros: "Boarding was early"
Cons: "Plane full and didnt have enough room for a number of hand luggage, mine invcluded"
Pros: "They no take care of my bag"
Pros: "Timeous and polite crew"
Cons: "The food was mediocre and no choice for entertainment, common movie or 2 low quality music channels"
Pros: "The seats were comfortable, good entertainment, good food and lovely crew"
Pros: "Everything fine! Especially appreciated that flights were on time, even early."
Cons: "Staff on the airplane a bit miserable. Uncomfortable seats and no choice of food. Going downhill"
Cons: "Late take off, no concern for transfer at Nairobi - consequently we nearly missed our connection to London and our luggage did not!"
Pros: "Late arrival Nairobi. missed flight"
Cons: "Late arrival Nairobi. missed flight"
Pros: "Nothing. I wasn't on this flight"
Cons: "I still need to be re-booked!"
Cons: "The airline doesn't accept payments for changing flights over the phone. I arrived at Lilongwe airport and they said I couldn't pay them there and that I should pay in Nairobi. The plane was of course late leaving Malawi and when I arrived in Nairobi, the plane was getting ready to leave. The customer service line had +20 people in it. I waited my turn then the agent said it was my fault that I missed the flight and the next flight would be $243 USD instead of $90 like the gate agent stated. Then they told me I had to pay the $243 in cash and they didn't accept credit cards. All of the ATMs were broken there. I returned to the agent and they did accept credit cards, they just didn't want to go to the office to swipe it. The entire ordeal took +4 hours. Worst customer service ever."
Cons: "Equipment, old plane with hard seats, no entertainment."
Pros: "Food and service"
Pros: "flights were slightly delayed but we were updated often and accurately. Flight staff were awesome, super nice and well spoken!"
Cons: "Not much space between rows,everybody reclined their seat, you could barley move"
Cons: "no headphones available in economy class!!!"
Cons: "This airline and this flight were horrific. See my previous review for Rwandaair, on the same ticket."
Pros: "I was a little late at the airport but they still accepted to take my luggage in, tagging it manually at the departure gate. Props to the KQ crew on the ground!"
Pros: "Nice crew"
Cons: "My luggage zipper was cut open on my checked baggage. My bag is greatly damaged Unannounced gate change in Nairobi"
Pros: "Food was good."
Cons: "Plane too old, zero entertainment. Couldn't charge my phone. Chaotic dinner service."
Pros: "I liked the ease of the whole flying process from check-in to boarding, to flying, and then finally to landing. I did not know what to expect with a quick flight. I imagined a very small and crowded plane, but it was the opposite. The plane was the perfect size and seat space was more than adequate. I was also surprised to receive a snack on such a short flight! Overall it was a very nice experience."
Pros: "I like the new aricraft that has individual TV screen. It is better than the old aircraft without TV screen. I have taken many of those dirty aircrafts. I just felt like you don't like or consider people from West African countries; we don't have the choice since there is no other alternative. Now that there is an improvement, we are happy."
Cons: "The sandwich you give to us from Nairobi to Dar es Salaam"
Cons: "Typical airline food that tastes like cardboard."
Pros: "The flight was on time."
Cons: "That the sandwich options was only tuna or veg. On requesting for nuts instead was given 1 pkt and stewardess was quite rude."
Pros: "Everything. Food. Entertainment. Everything."
Pros: "The staff were nice and did not act like they were doing you a favor. Professional and efficient service and the entertainment was good. Seemed like a good airplane and safe staff."
Cons: "No red wine on the return flight and the white was warm. I wish airlines (in general- not just Kenya Air) would be a little more thrifty with plastic glasses and napkins. It is distressing to see the waste."
Pros: "Great service. They did lose our bag but got it to us the next day and all with a smile. Nairobi airport was unexpectedly efficient, clean and friendly."
Cons: "Old plane, no power to seat in Business, seat not working properly, taty all round, staff non communicative, let noisy child and parent mess around the plane."
Pros: "Everything went smoothly from boarding to landing -- easy trip thanks to Kenya Airways."
Pros: "Crew was corteous. Flight was uneventful."
Cons: "Police attempted to get a bribe from us on the way to airport. There is a security gate where they were stopping cars and making people standing in the rain in a line for a "security check" unless they gave them money. Flight was late."
Airlines flying to Positano have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights to Positano
Masks required on board, masks provided on flights to Positano
Social distancing seating
Middle seats unavailable to book on flights to Positano
Testing for antibodies, testing for symptoms for flights to Positano
Waiving of change fees. Search flexible flights to Positano