On the way in they had vegetarian options but nothing but meat options on the way back. I totally forgot to ask for vegetarian meals when booking my flight, but luckily there were enough items to get me through the flights. A wonderful flight and crew.
Pros: "The food, air crew respectful and dedicated to duty"
Cons: "Everything was perfectly ok"
Pros: "Amazing friendly crew. Spot on entertainment!!!"
Cons: "Toilet facilities could have been cleaner"
Pros: "The efficiency of the whole process"
Cons: "The cabin attendants need to be warmer and more friendly"
Cons: "Better veg food, Ask and provide water to drink when flight is 10 hrs long. Not just provide lunch and dinner."
Cons: "Flight delays with no info from staff. Food poorly prepared. No orderly queues - there is aggression with no intervention from staff. There is no need for two security checks when making connections in Addis. Plane loos were all very stinky and dirty. I now remember why I had stopped using ET!"
Pros: "Crew was helpful, everythinf fine"
Cons: "The food was not so good. Bit cold.."
Cons: "Entertainment is non existent. Plane is tatty."
Pros: "The crew was okay, though a little bit occupied and thus ignoring some of the customers' requests. The seats are comfortable and spacious with enough leg room"
Cons: "The food could have been better. Honestly much better"
Pros: "The crew was great. Extremely accommodating for families."
Cons: "Flight attendants where bothered to serve us beer, water or any other snack during he flight. I had to beg in both occasions to have my tray taken from my seat."
Pros: "I liked they’re fury free in flight shopping, very nice affordable pieces of jewelry and perfumes"
Cons: "They weighed my carryon! I haven’t seen any other airline do that before. I flew with them 3 times this year, 13 hour each flight and the entertainment was not the best. They didn’t have enough current movies or tv shows. The food was bland. Coffee cups were plastic and it burnt my finger."
Cons: "It took 45 minutes for a flight attendant to respond to my call despite me calling dor assistance every 10 min. I had an issue with my tv screen and was not able to use the in flight entertainment I am very dissatisfied with such poor care and professionalism from your staff. This was something that should not have taken 45 min to get solved and even worse despite the call light being on multiple flight attendants walked by and did not even bother to question why the call light was on"
Pros: "But no in flight entertainment on the Addis to Tel Aviv leg"
Pros: "Excellent airline overall Great seats for sleeping"
Cons: "Business class seats are not well appointed Nowhere to put a bottle of water - storage handbag and shoes etc could not be reached without undoing the seatbelt and screen far away from the seat Voice commentary was muffled and therefore unable to be heard"
Pros: "Leg space, TV screen and entertainment and the decline of the seat."
Cons: "The toilets floors could be cleaned often. The food service cart could move for urgent pass to the toilet."
Pros: "I was a bit hesitant to fly Ethiopian Air for such a long flight (Dublin to LAX) however it turned out to be the best leg of multi-segment trip (all other flights were Aer Lingus or Delta and Ethiopian Air was far superior to both of those carriers). Flight attendants were friendly, the physical space was comfortable and spacious, the food was plentiful and delicious. Movies offered were relatively new and the IFE worked well. This flight is a continuation from Addis Ababa to LAX so when we boraded in Dublin most people were already onboard. It was a bit difficult to find space in the overhead bins but with a little rearranging of smaller packages by other passengers, we were able to fit our carry-ons in the overhead bin near our seats."
Pros: "Crew were nice"
Cons: "Always delaying, catastrophic food."
Pros: "I received flying miles for this flight, well actually I really tried to find something positive to say"
Cons: "spent 19+ hrs in the airport in Addis Abeba, when I was supposed to be transferred to a hotel, needless to say, the airport at night is not the best place a woman would like to spend her time."
Pros: "The aircraft was clean and the food served was cool"
Cons: "The turbulent"
Pros: "Having never even heard of Ethiopian Airline, our expectations weren’t very high. We found the boarding process to work well. The staff was great and the meals were very good. The flights were on time and efficient."
Cons: "On many of the flights we had to use the roll up stairs. The water that they served tasted like tap water. The seats seem closer (less leg room) than other airlines."
Pros: "Everything was on time, high quality, and enjoyable"
Cons: "There was a fight on the llane but it was because a passenger with mental issues was provoked by a couple so ahe beat up the wife. This was not caused by ET and crew at all, but they stopped it."
Pros: "The food served is awesome and sufficient. The flights are comfortable and the crew are friendly. My luggage came right on time and was properly handled"
Cons: "Well there was no entertainment in the flight. That is it"
Cons: "Did not provide special meal although I called ahead to request it."
Pros: "Aircraft A350 super nice entertainment t equipment and interior very clean."
Cons: "Lost my luggage, could not trace it and no compensation."
Pros: "The plane is spacious lost of leg room"
Cons: "can improve on the food"
Pros: "Great Price Excellent dinner in economy for such a short flight (1.45) Quick, friendly service"
Cons: "Entertainment System is a tad bit outdated on this particular aircraft (737-8) but it was a shorthaul flight and their long haul flights have much better option. \ My seat - although in the exit row (with plenty of leg room) was uncomformable"
Pros: "USB plug, nice TV/ entertainment"
Cons: "I sent them an email about an issue with my flight but they didn't get back to me"
Cons: "Chairs were not reclining. Asked for blanket and didn't get one so I was cold."
Pros: "Very helpful, attentive and kind cabin staff. New aircraft !!!"
Cons: "Somewhat dirty ( and smelly ) aircraft even though they are a very new fleet. Some seats had strange patches and stains. Overall cabin experience can be improved in terms of hygiene and food quality ( food was mediocre or slightly worse)"
Pros: "Cabin crew were all charming."
Cons: "Unfortunately, I had to request earphones (which were not supplied in the seat pocket in front of me) five times from three different attendants over the course of an hour and a quarter before I was given them. This was not just so I could watch a movie but because the quality of the plane's public address system made it very difficult to listen to the announcements from the captain and the crew. Listening on earphones I was able to hear everything clearly. Why it had to take so long just to give me earphones I don't know."
Pros: "Great prices, and helpful staff"
Cons: "The food was mediocre, almost poor."
Pros: "WHY serve dinner at 12 midnight? The lights are kept on in the cabin making it difficult to sleep. Too little time to sleep and too much time taken up with bar and food service."
Cons: "NON arrival of luggage at Tel Aviv. See above"
Pros: "Excellent chicken dish"
Pros: "When I originally booked this trip it was with one connection and a 16 hour commute time. They added legs to my trip which significantly increased travel time. I tried to cancel my flight because I booked the flight with the necessity of arriving by specific days and times and they insisted on charging me for it so I just forfeited my seat and trip all together. There's nothing good to say about Ethiopian airlines."
Cons: "They are very unprofessional and unhelpful and I'll never book them again."
Cons: "Crew was not friendly and seemed to ignore my requests. Seat was not comfortable. Food was okay."
Pros: "Like a third world flight, I could not purchase a wifi. Service is excellent."
Pros: "Movie during flight and food were good"
Cons: "Only showed one movie and then a blank screen for half the flight They waited forever to remove the food trays after being served Delayed at the Terminal for a power outage, but NO announcement made over the Intercom for 30 minutes. Never helped non Egyptians with paperwork necessary to get through customs"
Pros: "I liked the interaction of the cabin crew with the passengers. They were helpful and responsive."
Cons: "I was disappointed with the limited entertainment options on board. Also, the boarding was a bit hectic because of the congestion at the airport but I reckon that is not the fault of the airlines."
Cons: "not quite enough time with all the announcements to finish my movie."
Cons: "The flight schedule was changed and despite contacting Ethiopian multiple times, they did not comprehend the problem. I was scheduled from Dar to Blantyre to Lilongwe then to Blantyre AGAIN, my obvious final destination. Luckily the crew at Malawian Airlines allowed me off the plane early and edited my booking for the return journey efficiently and easily."
Cons: "On both flights. From Tel Aviv to Addis Ababa and from Addis Ababa to Tel Aviv my seat would not recline. These were night flights and the seat in front of me did recline. so it was a very unpleasent experiance"
Pros: "The crew very kind and made me feel comfortable"
Cons: "Old 767, with not comfortable set up and no individual TV set."
Pros: "The food and the crew were nice. The entertainment would go in and out, with the buttons malfunctioning at times."
Cons: "Started boarding 4 hours after scheduled departure. Though there was bad weather, our departure was still delayed way past the "adverse weather" conditions at the airport. In the 4 hours we were in Washington, there was no communication whatsoever. No one to inform us of us potentially missing our ADD to JHB connecting flight. None of the workers wanted to help us."
Cons: "- terrible food and no snacks provided - Crew was inattentive and did not monitor passengers e.g. standing when seatbelt light is on - bathrooms were rarely cleaned on 18 hour flight - poor air circulation"
Pros: "Would have liked to have seen more of the cabin crew, but they were pleasant."
Cons: "Food choice was limited. Ethiopian often ran out of meals and just gave me whatever option they had left. Entertainment system didn't always work properly."
Pros: "I did like the overall services. I was comfortable with the crew and was entertained. I enjoyed the night over in the fhoice of loudging with nazra Hotel."
Cons: "I didn't like the quality of food in the hotel panaroma on my return. The hotel needed air refreshner as it wae stuffy and difficult to breath in. The reception was excellent but poor service."
Cons: "The food is terrible."
Pros: "The friendliness of the crew and their spirit of hospitality make this company stand our from others. Also the new aircrafts and the amenities on board are a big plus."
My Ethiopian flight was cancelled without Kayak informing me. I found out through my sister who picked the same flight via Expedia. When i informed Kayak, they failed to put me on another flight…stating they are waiting to hear back from Ethiopia airlines. After receiving no response for 2 weeks, I asked Kayak for a refund. And again, no response. Thus, I had to call my credit card company to dispute the transaction. Thank you chase for being understanding. However, I DO NOT recommend flying with Ethiopian airlines or booking through Kayak. Terrible customer service especially when it entails refunding people their money.
There is no food or entertainment on such a short flight. The crew was fast and efficient. The one thing you should know is it is open seating so ignore your boarding pass seat number and sit where you like.
Stay away from flights going through Lome if that is not your final destination. The agents at the Accra airport are also thieves. They held onto my boarding pass for my upgraded ticket which I paid an extra $800; untill I paid $260. for excess baggage, when I was entitled to 3 free because of my upgraded ticket. I could have kept my economy seat and paid only $260, instead I paid $1060!. The agent held onto my boarding pass untill I had paid and had only 20 minutes to clear TSA. Pleasw do not fly Ethiopian Air via Lome to Ghana!!!!. You will regret this very e expensive experience.
Cons: "Bottle water could taste better"
Cons: "The entertainment console doesn’t work"
Cons: "Missing all my 3 bags and still at the airport"
Cons: "It would be much better if they didn’t lose my 2 luggage bags with no proper compensation to offer - 50$ is what you get to recover your belongings meanwhile my items lost are worth at least 10,000$.. contacting my lawyer in the morning. Also the plane has nowhere to plug your phone, can’t charge your phone for over 7 hours, no in flight WiFi, and no tv screen to watch movies.. I couldn’t help but wonder was this a 1985 plane? Do not recommend, stay away."
Cons: "This is my first time traveling these airlines and I promise you it’s the last.. the plane had no option to plug my cell phone, no WiFi, not even a screen to watch movies (7 something hours flight).. I was served a loaf of bread cut in half with some spices inside as a meal! But the most horrible part is the fact once landed I found out the lost both of my luggage bags, and All they told me was I’m entitled of an allowance of $50.. tried hard not to laugh as my 50 kg of belongings worth thousands of dollars.. beyond disappointed, aggravated and shocked. Contacting my lawyer in the morning. Do not fly with them!"
Pros: "Crew very caring and respectful"
Cons: "For me I don’t see any problem with the airline at all. Everything was superb"
Pros: "I like everything"
Pros: "Convenient flight....surprisingly very nice airports ( Dakar, Abidjan and Lomé). The schedule was very tight to make my connection in Lome since the flight made a stop at Abidjan and then on to Lomé."
Cons: "Based on the price and convenience I really have no complaints. The only area I would improve is the inflight restroom. The door was broken and didn’t close and the inside was quite filthy and the toilet didn’t flush."
Cons: "Expensive Items were stolen from my checked luggage"
Cons: "Overall good but old plane with limited services for entertainment I did not eat but my neighbour did and it looked pretty goo"
Cons: "Getting my luggage on time"
Pros: "It was a less expensive option & my luggage arrived to my final destination in tact."
Cons: "Flight was delayed by over 1.5 hours & communication about this was poor. It was particularly nerve wracking because many passengers were trying to make a connecting flight w/ a short layover window. To their credit, the crew informed the connecting flight & they waited for us. But it was stressful."
Cons: "Slight delay by grounds staff to clear flight for take off"
Pros: "It was excellent trip"
Pros: "Very average experience."
Cons: "Very average experience."
Pros: "The aircraft was clean and the food served"
Cons: "The turbulent"
Cons: "The flight attendant took a picture of my passport. I filed a complaint but I have yet to hear back with result."
Cons: "The transition too long"
Cons: "It all started at the check point at Newark airport. While checking into my flight I noticed that the transit Time in Lomé was only 40 mns, so made it a point to ensure if my luggage would make it with me to Dakar. So upon arrival in Lome and as I suspected, I was rushed through the gate as the last passenger. Hence I asked the boarding agent again if my suitcases are on the plane: yes ma’am just get on the plane. Now I land in Dakar with no suitcases and no way of knowing when they will arrive. The staff were rude and unapologetic, plus they ask me to come back to the airport to collect my luggage when it gets here.UNBELIEAVABLE"
Pros: "Friendly staff"
Cons: "I travel Asky often due to limited carriers. They are constantly late."
Pros: "Crew was friendly"
Cons: "Chairs looked very dirty and old."
Pros: "The flight was quick and left on time."
Cons: "The crew was too rigid, the plane was stuffy and old, and the food was stale."
Pros: "Quick service. Boarding was on time. Staff was friendly."
Cons: "Appearance of the plan seems old and could use some renovation."
Pros: "The short connecting flight."
Cons: "Virtually everything about the boarding process was disorganized. We were met by Asky staff shouting out names to hand over our boarding passes for the connecting flight. The flight was well over two hours late (for a 40-minute flight, this was frustrating and completely unexplained by the crew). We had to be transported by bus to the plane and that was another hour-long process with very little apology from the overworked and overwhelmed staff. Ethiopian Airlines and ASKY appears to be a bargain in terms of price but I would be highly unlikely to use them in the future after such a disappointing introduction. I’m sure they lost several dozen repeat clients because of the disorganized nature of their transfers from Newark and the nonchalant attitude of their staff. I would not recommend this, especially for elderly and disabled passengers or families with young children."
Cons: "I just learned from the airport that carry on bags are 7 kgs only. Since I had my computer in it I was forced to hold it in my hands."
Pros: "Am impressed with d service, flight smoothes, and d crew members. Both at check-in and on board. Keep up d good job."
Cons: "Having to walk on tarmac to board d plane. There should always be a walk way connector that connects d airplane to d airport terminal. Thanks"
Pros: "friendly, clean; also snacks!"
Cons: "turbo-pro, and unexpected stopover in Abidjan on previous flight to bamako."
Pros: "The staff was helpfull"
Cons: "The fact that u have to walk to a different part of the airport to pay for excess luggage. Getting the the pos system didn't work. Smh. Had to look for my bank and make a tf to a sky. Shame and waste of time."
Pros: "The food was good"
Pros: "The flight itself was quick and pretty stress-free. It wasn't a full flight so there was space for everyone to comfortably spread out. An okay experience overall. It the human interaction with the staff and customer experience could use some improvement."
Cons: "Checking in Took 45 minutes for whatever reason. The ground staff were really slow with the process. They also made me check in my small carry-on bag due to their frankly inconsistent carry-on regulation (I saw many other passengers on board with 2 or 3 sizeable pieces and the flight wasn't even close to being nearly full)."
Pros: "Boarding and crew was very efficient !"
Cons: "There was not enough legroom and also elbow room. Seating in the middle seat was a terrible experience."
Pros: "Excellent care from ticketing to the cabin crew. The fact that our connecting flight in Lome taking us to Lagos waiting for our arrival made it even better."
Cons: "This is the same plane I took business class from Sao Tome to Lisbon. Overnight. 7 hours. No entertainment. No lay flat or fully reclining seats. OK for a 2 hour flight. Unacceptable otherwise."
Pros: "Smooth flight"
Pros: "The cabin crew were very much on the fair side and helpful"
Cons: "My flight to Lagos was overbooked, I was at the airport in plenty of time for check in. When I arrived, I was told my reservation was sold. I had to go to a roach motel, paid to stay there, and left the next day on long flight with 2 stops and a lay over, instead of a direct flight to Lagos. I was never reimbursed for my wasted time or hotel fees I had to pay. They all spoke French, I do not."
Pros: "The cabin crew were very polite and professional"
Cons: "The delay"
Pros: "It's good. Will fly again with them"
Cons: "The itinerary changed drastically and we cancelled our flights."
Pros: "The service, food, and logistics were all mediocre. The flight there wasn't bad, but there was also nothing I would recommend."
Cons: "I didn't like that the crew seemed confused the entire time and had no structure as to how to coordinate the flight."
Cons: "Bathroom has no lock, seats are broken, attendants don't care where you sit causing confusion. They also change luggage amount last minute. Avoid company. Flisghts should be cheaper"