Flight was on time, staff are friendly and helpful onboard.
Delay on my previous leg, had to run to catch my flight. But that happens. Overall ok.
At the airport, terrible, I do not want to even remember it. It was too humiliating for a business class passenger.
Flight was ok but lack of communication cost me to literally beg to be put on another flight as connecting flight had departed
They forgot to serve food and the crew was very unfriendly. Never experienced such a bad KLM flight. Usually fly from Toronto. New York was different.
Couldn’t get boarding pass in SLC even with help from a redcoat, so had to find a desk in AMS to get boarding pass. Technical problems so not sure why. Very inconvenient. The KLM app is not as user friendly as most apps. Also had to wait almost an hour on the tarmac for a fuel truck, which caused us to miss a connecting bus in LUX.
The immigration hall in Amsterdam was understaffed, so passport checking was slower than it should be for a major airport. They need to get the automatic readers up and running for non EU passport holders. Waiting in line after a long flight feels a bit abusive.
Short flight so it was okay. Nice crew, all very pleasant and professional. We were near the back in row 27 so just as we got our drinks, we started our descent so had to drink very quickly!
The baggage drop-off in Stuttgart is bad: after online check-in you cannot use the automated baggage drop off as indicated on the website. You can use the terminals but have to cue to 1 of three open and slowly working counters to drop the bags. took about 45 minutes wait time.
My flight was delayed by 6 hours then I missed BOTH of my connecting flights, I then had to stay in the AIRPORT at JFK because soooooo many people also suffered from missing flights and there was no hotels available. I would like to be compensated for this experience! I had to stay in the airport for over 16 hours!
It was little disheartening and disappointing. Although flight staff did a good job. But customer service didn’t do anything to resolve my issue.
Plane was good Crew was good Food was just ok Could have had more entertainment options But overall good
The service was good but the food was a NO
Initial booking was confusing and had to get new CC issued.
All good. Over four hours flight if provided snacks like Qatar Airways would be better
no qatar did noting wrong Kayak messed up my whole vacation . Went early to check in at The Cairo, Egypt airport to find our I had not tickets to board , Kayak and/or Affirm never sent the money for my flight that I paid for and booked. So I had no flight at 12am in a foreign country and I had to scramble and find anther very costly other option just so that could fly home. Fucken horrible experience.
Paid $10 for wifi for full flight duration and the wifi wasn’t available after initial 2 hours
It never happened. Me flight from Doha to São Paulo was lated and the time of waiting for the luggage arrives when we arrived in São Paulo was about 1 hour and half. So it took a lot of time just waiting the luggage of flight that was already late, consequently we lost the flight to Recife with Latam Airlines and had to go to the Qatar office to arrange another flight to us to Recife, that one with Azul Airlines. It was more 4 hours waiting to this other flight to knows that this other flight was delayed too, total of 5 hours more at the airport to waiting to go home :/
Nothing to complain. The staff and flight was good especially the seats which was better compared than the cloth ones on Qatar airways
I would love the entertainment center to be updated with more content. The flight to Doha had more options than the one to Miami
Not consistent with the food quality (I mean taste not freshness)
Safe and stable made me sleepy and I slept and dreamt 😂😂😂😂
Food was really mediocre for premium economy in comparison to other airlines… the crew was nowhere to be found… 14 hour flight…
I don’t like that an equipment change caused my seat to change from 23A to 44A. The boarding was also delayed. The crew were excellent, however and very attentive. The food was not bad.
Our flight crew were terrific. And they handle a difficult passenger with finesse.
Excellent, Lima to Paris. But Paris to Amsterdam, delayed, missed my flight and KLM treated its missed flights passengers very badly, terribly bad. No hotel accommodation given. Passengers were told to find their own hotel accommodation and claim at reasonable rate and left the booth and literally with armed Police Officers listening to passengers complains. For three hours, after moving by Uber from hotel to hotel and calling and booking online, no hotel was available. I had to return to the airport and seat/sleep on the benches, suffering the cold, and rats running around until my new allocated flight the next day. It was the most terrible KLM treatment even seen and being a Business Class passenger. Still mentally suffering to date as a result.
I bought business class tickets but the seats are exactly like economy with no comfort seats nor an empty seat next to me provided. Very poor, low quality airline.
I don't understand the concept of paying to get your personal luggage onboard and then asked to check it in.... either sell the space or don't, its a hassle to carry those all through the airport just to make a check in at the last minute.
Old airplanes small seats expensive tickets, not as expected overall and not comfortable according to the price
It was an OK flight with below mediocre service by their flight attendants
Very bad experience with turkish airline tk 0001. Very uncomfortable seats and food ran out and crew was not helpful
Turkish Airline canceled our tickets in the very last minute, with our luggage and everything else, all prepared and good to go. It’s clear that they sold the tickets for better money to someone else. Bad, Bad, Bad business!!!
I had ordered gluten free vegetarian but I got chicken instead. I wasn’t able to eat the meal. It’s hard not having food to eat when it’s an international flight. I don’t want to complain but when it’s a 14 hours flight. It would be nice to have something to eat.
Overall it was good. Food was bad. I ordered gluten free vegetarian meal. But I got gluten free chicken for my long flight from Seattle to Istanbul. I don’t eat any kind of meat. Second meal I got eggplant with meat which I couldn’t eat. I don’t understand why we can’t get gluten free vegetarian meal for a 12 hour flight. I eat the bread and that was it.
I paid $150 to upgrade to this seat. My exit row seat had ample leg room BUT the collapsable table was broken so my food tray and drinks slid over to my lap, the screen malfunctioned.
Worst experience with boarding once we left the wheel chair even traveling business we had to wait with all the crowd for the bus to take us to the plane then climb the stairs with our bags When you pay extra for comfort and convenience and you don’t get any is disappointing
Everything was so smooth. It could be just a better temperature in the plane; it was a little cold.
Turkish Airlines will be my first choice to fly in the future.
Rude staff. I would avoid using the word racist but definitely partially or discriminatory. My 72 yrs old mother who is also disabled was traveling on this flight. She was the second passenger boarded to the plane. The First elderly couple ahead of my mother were allowed to use the airplane bathroom but my mother was denied entry stating it was for safety reasons. My mother objected the the couple in front of her were allowed but hostess still stated that due to the flight safety reasons she can’t use it. Even my mother explained that he is using blood pressure medication that’s why she have to use the restroom frequently but the crew continued arguing her. At one point the Mae attendent even suggested that if that’s the case my mother can urinate in her seat. The level of disrespect against an elderly lady is beyond my comprehension. This matter will be taken to the social media to shame the employees involved.
Turkish airlines have improved a lot, please keep up the good work.
The service and food was excellent. The remote control for entertainment did not function properly.
Food was much better than my outbound flight. On-time. Good service. I had a problem with my entertainment screen, but the attendant fixed it promptly.
Flight cancelled support worse than useless. Asking me to drive back and forth between terminal, I was expecting supervisor call within 30 minutes, never happened.
Great experience. Flight was on time and reached destination on time
The crew was caring and attentive in making my flight comfortable as I was travelling with an injury.
The plane delay due to a poor judgement of the pilot. It was the only flight that got delay due to fog.
Excellent once on board. Security staff at Johannesburg rude and aggressive.
Very old plan, bad cabin layout and seats, entertainment system would get 95% through a film and then crash and reboot. I wont be using Lufthansa after I return back home, would rather pau more for a better flight arramgement.
The service was really good. The breakfast food could’ve been better as I don’t eat sweets for breakfast and the only choice was a muffin. Overall, good experience though. Thank you.
I barely made the flight. We had to take a bus to the plane and the plane smelled awfully of body odor. When the flight attendant walked by she smelled of body odor. It was incredibly uncomfortable. Also my luggage did not make it onto this flight and when it finally arrived home the handle of the luggage was all ripped. I will have to purchase a bag again.
