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Pros: "Lounge was very clean"
Cons: "In a 10 hours flight Frankfurt to Atlanta only one main meal. Service was rushed job. My seat wasn’t working and Tv remote didn’t work."

Cons: "Boarding was a zoo as the system was down -not very organized either. There was one crew member who was extremely rude and even as people boarded by her section did not greet people. Skipped a few rows with drinks and then told them there was no time to bring even a glass of water. Fortunately another crew member (who we also asked as they went by) brought water to those she had skipped who wanted it. My TV monitor was not working. Aging planes - need a thorough cleaning. The announcements were garbled and very difficult to hear."

Cons: "My luggage was lost. But that can happen with any airline. Lets wait to see how long it takes to get it back to me."

Pros: "We were flying on their newest Airbus A350-900. It’s a bummer. More seats, less room, not a very nice experience for eight hours. Packed in like sardines. I have travelled LH to Eu the last six summers. I intend to look for a new airline."
Cons: "They have cut back on everything: food, service, breathing space. Their breakfast was truly a joke-a small muffin, four tiny pieces of fruit, and a package of two Oreo cookies. For breakfast -agh. And their reduced staffing barely made it around to serve coffee before we landed."

Pros: "Lovely, can-do crew and generous beverage service, even in coach. Good movie."
Cons: "Sardines in a can. For 10 hours. Why do they let people recline? And this old 747 has been rode hard and put up wet. Lots of broken light switches, etc."

Pros: "The overall flight"
Cons: "The meal on board"

Pros: "Nice crew, The flight was on time."
Cons: "Food was sub-standard with very limited drink varieties."

Pros: "Friendly crew"
Cons: "when seats recline in economy you can barely get in and out of a seat"

Pros: "Great staff"
Cons: "small seat despite being in business class"

Cons: "I was surprised that flight attendant ask to close the bins that flight will not be delayed."

Pros: "The boarding process is very efficient."
Cons: "Lufthansa’s people are mostly good. But there are some obvious opportunities for people to be more friendly. Also, LH like many others continues to serve cold rolls and cold butter on international flights. KLM warms the rolls! It’s the one small touch that would make Lufthansa’s meal service so much nicer."

Pros: "Crew"
Cons: "Kosher food ordered was not satisfactory: meat too dry and compressed. I couldn't eat that. Overall Kosher meal was poor quality. Disappointing."

Pros: "Bump bump uncomfortable"
Cons: "The food is ok and the crew"

Pros: "The plane was clean, the staff for the most part friendly"
Cons: "Had to be shuttled out to the plane on the tarmac"

Pros: "Quick and easy in all aspects"

Cons: "I had to endure 10 hours sitting next to an obese passenger, who was to big to fit into his seat and had to rest his shoulder and elbow over my seat. The crew couldn't do much and so I had to shift myself sideways for the entire journey in order to make space for this obese passenger to rest his arm into and over my seat."

Cons: "They had overbooked the flight and asked to reroute me. I asked if I would still be able to get to my destination at the same time and to make sure I would have a window seat. Everything from the moment I said yes was a terrible. They rebooked me twice on two different routes when I was in the air. Said a steward would meet me (never happened) instead I was running to catch flights on different airlines in two different airports. The entire situation was disgusting. The running was with all of my luggage. Because of the rebooking I was in the last row of 75 rows on a plane with an additional connection. Every flight had delays creating more chaos for the next flight. The only helpful airline in the bunch was Delta."

Pros: "Crew friendly, good food"
Cons: "Cramped seating, can't select seat until checkin without paying (only airline we were unable to select seat)"

Pros: "phenomenal transfer from one flight to the next, thank you lufthansa"

Pros: "Nice plane and crew"
Cons: "Really? They took my new expensive lighter from my checking luggage? A can of hair spray is just as deadly, are they going to not permit those?...stupid idiots!!!"

Pros: "The service was good as they were making up for the entertainment system issues on the plane."
Cons: "Only 3 movies available on the entertainment system. Food on Lufthansa is bad."

Pros: "I always enjoy the efficiency of the crew members. The services are great. They even give a wet towel to clean the hands before meal service. Movie selection is descent. Not too many newly released movies though."
Cons: "The flight was delayed by more than 1 hour due to computer problem. The leg room was smaller than other airlines I fly with in economy class. It made the second half the trip less comfortable."

Pros: "An extremely professional, attentive staff and flight crew"

Pros: "Everything on the plane seems clean and well maintained - nothing is broken, worn or soiled. Lufthansa spends a little more effort than other airlines to cut down on waste when it comes to their in-flight food service (real silverware and reuseable dishes). The Munich airport is by far more convenient than Frankfurt when making connections in Germany."
Cons: "I was a bit disappointed with the limited seat availability/choices. If you cannot check in online several hours ahead of the departure you are typically left with center/middle seats in the area of the plane."

Pros: "The crew did really well in serving everyone. They were polite, helpful and on the go from the time we boarded until the time we landed."
Cons: "The greatest issue I have has to do with the state of Gatwick which is now under construction. Air conditioning was not available at our gate nor the seating area. We stood at our gate for a long time before being processed so that we could enter the seating area for the flight. We went from hot to hotter prior to boarding."

Pros: "Helpful ground personnel - seems like this connection issue happens often"
Cons: "Leaving Frankfurt late....hanging around airport waiting for a rebook"

Pros: "Punctual"
Cons: "The seat was changed without any communication. Also, on-line checking from internet was not functioning."

Pros: "SAS and BA can do better"

Pros: "First Time on Lufthansa and came away extremely impressed. I'm a million miler on Delta so I know a little about flying a mainline carrier. Lufthansa blew me away with the level of service and friendliness. It was a short (90 minute) flight but they still offered a free breakfast sandwich along with the beverages. Flight Attendants can switch from German to English without hesitation and were very professional. Look forward to flying with them again."
Cons: "Can't think of anything"

Cons: "Lufthansa treated us very poorly. When we arrived late in FRA, the gate attendant was extremely rude while trying to rebook and actually left us in the middle of rebooking because her shift ended. No one came to take her place!! She actually swore at us!! We were only able to rebook by calling the Lufthansa call centre and had to spend a very uncomfortable overnight at the airport without any certainty of when we would fly out. Lufthansa finally got us out on the same flight as booked but 24 hours later. And then, of course, they lost our luggage. Terrible overall experience."

Pros: "Excellent Flight"
Cons: "Nothing"

Pros: "I am very please, and will use Lufthanza always!"
Cons: "All was great"

Pros: "Great staff on board made our flight enjoyable."
Cons: "Being outside in the rain while we waited to board the plane left us soaking wet as we sat down. There was a meowing cat on board the plane that was an interesting experience as well."

Pros: "Still loads of leg room in economy which is great for a tall person like myself."
Cons: "The food, dinner and breakfast from Johannesburg to Frankfurt was not very nice and not the usual good standard."

Cons: "The seat in front of mine was reclined in the already cramped space provided, twice as far back as any other seat I could see. Please look into the recline on that seat for future passengers. The crew hit my seat, repeatedly with their carts and did not remember to offer drinks to us as they pushed it by. The airlines should consider removing that seat as an option to passengers if there is not ample room for the flight crew to maneuver around it. It made for an unpleasant experience overall."

Pros: "Entertainment."
Cons: "Staff was extremely sassy and unhelpful when I had been traveling for 40 hours."

Pros: "I like to fly with Lufthansa highly professional team, I feel comfortable and safe."

Pros: "Crew was friendly and helpful."
Cons: "Typical airline snack"

Pros: "That my bag was at Johannesburg. My first flight was delayed due to a technical issue which meant I only had less than an hour until my connecting flight. It took me almost 20 minutes to walk to the gate just in time for boarding and was pleased that my bag had made it onto the same flight. There was loads of leg room in economy which as a tall person is really important."

Pros: "Very prompt, good food. We encourage trip very much!"

Cons: "A female member of the cabin crew was rude to one of the passengers (either Latino or Middle Eastern), who was unable to fasten her children's seat belts and informed the crew shortly before the take off."

Pros: "The staff we're grate really helpful and friendly"
Cons: "The entertainment was not working so this made the flight long and boring."

Pros: "The entertainment system is fantastic, much like Singapore Airlines'. Lots of leg room."
Cons: "There was a mix-up of seats in the back of the plane. I didn't mind being asked to switch seats, but it took them a while to sort out the mess. So uncharacteristic of Lufthansa."

Pros: "The crew was very nice and the brand new airplane was pretty awesome too."
Cons: "The whole boarding situation was horrible. Calling it out and have everyone stand in line,not by zone's,EVERYONE... Just to tell us all that they are not ready yet. Take off had a 45 minute delay which resulted in us barely making our connection,having to literally run through the whole airport with our kids. But our luggage didn't make it to Montreal so we have to go back today and pick it up."

Cons: "Air conditioning was poor . Despite bringing the issue to the attention of cabin flight attendants, nothing was done to correct the problem"

Pros: "I can't really think o anything."
Cons: "The entertainment was very limited to a few movies. The headphone jack didn't work properly. The stewardess kept bumping into my fathers seat as she passed by. Seats (like other airlines) were unbearable after a few hours of flight time. Food was cold. Just before boarding the plane my carryon was taken because we had made some purchases at the airport and I had a backpack. I always stow my backpack under my seat and I would not have minded so much if my carryon was returned upon exiting the plane in Frankfurt but it wasn't. I had to go pick it up in baggage claim and then go through customs and security again. I am so glad I had a few hours to spare. If not I would have missed my flight to Houston. Please be considerate of this. I always take carryon to avoid uneccessary time consuming issues such as this or lost baggage. Lufthansa did not have an issue with my bags."

Cons: "The flight was cancelled."

Pros: "Food was excellent!"
Cons: "Seats unbelievably tight :("

Pros: "No issues"

Pros: "The crew was great! The food was also much better than other airlines. And passing out whole bottles of water was much appreciated."

Cons: "Long haul flight made pleasant by KLM"

Cons: "Inflight was better than I expected. But needs upgrading air crafts."

Pros: "All good"

Pros: "Best airline in the business quick efficient and outstanding service What else can you say"

Pros: "Everything is alright"

Pros: "NOTHING"
Cons: "Having to change my seat to accommodate a rude belligerent passenger, who had taken my seat, refused to move until spoken to by steward. She then made my flight a nightmare, until I let her sit in my aisle seat. Even then she was not satisfied, she abused me the whole flight damaged the screen so I could not use it until the steward fixed it. Demanded that I except any and all alcohol to give to her to drink. When I am tea total she then continued to abuse me. I asked the steward to move me he just shrugged his shoulders and said there was nowhere else. This is definitely my the worst flight I have experienced."

Cons: "old screens and entertainment system leg room to small"

Pros: "Great service"

Pros: "Good flight, arriving well on time."

Pros: "Snooth and efficiënt with a KLM service"
Cons: "No entertainment"

Pros: "Easy to board and easy flight."

Cons: "Flight was cancelled."

Pros: "The leg room, was surprisingly roomy"
Cons: "The food and that there was no entertainment."

Pros: "Left ontime and service was excellent."

Cons: "The cabin crew was racist. She told me to move back from an empty seat just because she wanted one of the guys ( from her country ) to set on it! Very rude and racist."

Pros: "Very friendly crew going out of way to assist in making trip comfortable"
Cons: "Had travelled KLM to Amsterdam on my first flight 27 years ago and the aircrafts are stuck in that age! Lousy seats, poor quality bathrooms, lousy screens, prefer not to fly them"

Cons: "... ear plugs, masks, good food or even picking seats? I remember when it was all complementary and standard on overnight flights. Oh, and the vegetarian breakfast was unfortunately poor as well. I know you can do better, because you used to."

Pros: "Nothing"
Cons: "Super delayed. Could have fixed the issue BEFORE we were sitting on tha plane for TWO hours"

Pros: "Boarding was quick, Flight on time....just a regular service and plane"
Cons: "Terminal 3 Manchester is not worth staying longer then necessary, loud music, crowded....old"

Cons: "Boarding was a free for all. The travelers did not pay attention to the priorities."

Cons: "At some point the luggage was lost. here."

Pros: "Boarding was a breeze and the staff were lovely. Online check was very simple and easy to navigate."
Cons: "The amount of extras you have to click no to while checking in online."

Pros: "My bagage broke"
Cons: "I paid extra fee for extra bagage which was tv and i paid insurance my tv broke and no one responces for it"

Pros: "Flight was delayed for three hours and was a very stressful flight"
Cons: "Flight was not on time and got to destination very very late pier management of aircrafts"

Pros: "Thankful for coffee being served without charge. Not all airlines do that."

Pros: "Good multi media access and content"

Pros: "Comfort economy well worth the extra."

Pros: "The crew service is impeccable. Ground services very friendly and professional."
Cons: "The seats are very uncomfortable. The individual screens are simply outdated like you basically will damage your eyes looking at them. No chargers for phones."

Pros: "The very dirty plane was cleaned at Dar-es-salaam and became less dirty. The pilot kept us updated periodically through the flight. The flight attendants were very pleasant."
Cons: "The plane was very dirty when we landed in Dar-es-salaam. The plane did get cleaned a little bit in Dar-es-salaam however I was still missing a pillow and blanket which I had to actively seek out. Seating was not very comfortable as there was a box attached to the leg of the seat in front of me, making it necessary to keep my feet at an uncomfortable angle through the long flight. I did not enjoy the food."

Cons: "Not only was there free food but they tried to sell you a bunch of stuff. Not a moments piece."

Pros: "The cabin crew, the flight and communication and the cleanliness of the plane."
Cons: "It was really unclear which desk to use at Birmingham airport to check in. It was extremely stressful for a first time flier as I had no idea what to do - the desk location wasn't marked clearly and when no staff were there it wasn't clear that the desk was open."

Pros: "The crew were really helpful since I am a short person in putting my luggage away in the overhead compartment and attentive to everyone's needs. I am a fussy eater and don't really like airplane food but the food was actually really nice. We was given plenty of snacks and drinks in between meals as well. There was plenty of programmes to choose from to keep me entertained."
Cons: "The seats in economy were a little too small for a 12 hour flight"

Cons: "Flight delayed, had to take two more flights and was a four hour trip turned into a 12 hour, 4 countries trip"

Cons: "I requested low fat meals. The first one, was OK. But they forgot my request for the second one."

Pros: "We love the flight all the way"

Pros: "A nice short flight"
Cons: "We had booked business on our flight to Milan, and it was extremely disappointing that on this sector they put us on the last seat in the back of the plane. There were plent of seats on this flight that had extended legroom. A bit of a mystery, why Westjet elected to put usin the last seats on the plane?"

Pros: "10 hour flight - I was well looked after, regular drinks, the food and snacks were good enough and tasty. The in flight entertainment was good - latest movies and worked a great variety of tv, books and movies. The airplane was modern and comfortable"

Pros: "Flight was delayed by over three hours."

Pros: "Great food and movies."
Cons: "Might have lost my bag. I was told not to claim my bag and that it would meet me at my final destination. That did not happen. I even paid extra because of the over weight. When they charge you 100 extra euro you expect your bag to make it to its final destination."

Cons: "I had booked a paid seat with extra legroom, but at check in the seat was given to another passenger"

Pros: "attentive on the plane"
Cons: "the checking in took very long not enough staff for the amount of people."

Pros: "On-time Quick boarding Friendly staff"
Cons: "Only pre-security lounge (Air France) that is open till 19:00."

Pros: "Free snack and drinks, friendly crew. Flight was on time and seat next to me remained empty. Felt like business class on LH :-)"

Pros: "Cabin crew and staff were very professional, courteous."
Cons: "50 Euro charge for one checked bag, and they placed me on a locked standby list (at initial check-in the were unable to assign me a seat despite staff efforts) for the second leg of my return journey after I had paid extra for checked baggage and reserved my flight well in advance. My impression is that they may be deliberately overbooking flights. I was given a seat assignment at the gate, however I didn't like the uncertainty of not knowing wether or not I would be boarding until the last minute."

Pros: "Was good except for the food."
Cons: "The hot snacks were bland to the point of being not worth eating and I didn't finish it. Probably attempting to be too ambitious with the available budget? I'd prefer a simple sandwich that focuses on quality. The food on the return flight was just as bad"

Cons: "No food or entertainment on this short flight, which I wouldn't expect. No way to not rate these items on the survey."

Pros: "Nice and careful crew that resulted in a good service that includes: * cleam restrooms; * light food and beverages avalable in the back of the airplane during all the flight;"
Cons: "Seats are terrible; Old Entertainment system that feels the weigh of time; Old airplane that makes scary sounds when engines are starting; In the day flight, the lights are not dimmed to help passagers to sleep in this 11 hours flight;"

Pros: "The crew on this flight was great and there were lots of current movies to watch"
Cons: "Why do the airlines makes you walk through first class and then premium economy to get to standard economy? That is a set up for failure."

Pros: "Nice short flight, everything was on time"
Cons: "I went from TXL to AMS. There is *nothing* to do in the TXL airprot :-|"

Pros: "Crew were great / free wine !"
Cons: "Crowded and chaotic boarding"

Pros: "Decent flight from SFO to HEL, friendly staff ..."
Cons: "Ran out of food options from SFO to HEL. I was sitting towards the end of the plane ... and no more chicken so got stuck with the pork and mashed potatoes options. Need more coffee aboard the flight. ANA cleans the bathroom periodically, and wouldn't be bad to do the same on long flights. The arm rest between seats don't go all the way up, only half way. If the person in front of you is asleep during meal service, the FA (flight attendant) won't lift the seat and it may be a very uncomfortable meal experience. Other airlines will have the FA do it themselves. ...and you need to be careful about staying awake to get food (otherwise you can get forgotten)."

Pros: "No food or entertainment"

Pros: "I was very satisfied by the flights by Finnair - kind personnel, good food, on time flights."

Pros: "The airport it's very nice and clean.."

Pros: "Great service, staff and punctuality"
Cons: "They changed the plane & seats"

Pros: "The original flight was canceled, the stroller was taken away when boarded the airplane, and not seen until final destination. With a 1-year-old and 2 and a half year old, this was the worst ever flight. Take us 35 hours total travel time to get home with 2 small kids, it is a nightmare."
Cons: "The flight was cancelled and changed to 2 stops from one. We purchased a 1 stop flight because of the kids. In mid season a week before departure, we were notified about the change and it was impossible to get a same priced ticket so close to departure. We bought insurance but even with that was impossible. Looks like a scam. Very upsetting, messed up the whole thing."

Pros: "Selection of many movie choices"
Cons: "Late. Late. Always late !! Because there is always delay , missed connecting flight obviously never wait."

Pros: "They lost my bag."
Cons: "They lost my bag."

Pros: "Service, staff, food and beverages all excellent"
Cons: "Seat was just a little hard when lying on my side"

Pros: "Took over an hour to check in. There were at least 300 people in line with one person checking economy in."

Pros: "Boarding and de-boarding was quick"
Cons: "We had a very rude male flight attendant that argued with us when they didn't have a vegetarian meal for my wife even though we checked that box when buying our tickets. My wife ate two bread rolls for dinner before the next meal 7 hours later. Later, when the second meal was served, he muttered a smart assed reply to my wife after he handed her food to her. After that meal service he offered everyone coffee except us."

Cons: "Sellling snacks during the flight (to a captive clientele) makes the process noticibly less pleasant than in the days when Finnair (generously) provided snacks to everyone."

Cons: "not enough foam in padding, cheap seat bottoms"

Cons: "Huge lines at the airport for check in and drop off of lugagges. Apparently finnair hasn't heard yet of automatic check in and drop off. After that long wait for boarding and flight delayed. Very little information."

Pros: "The good"

Pros: "Blueberry juice!"
Cons: "No food."

Cons: "No seating available at the gate. People had to sit on the floor or stand"

Pros: "Friendly and helpful crew"
Cons: "Boarding process was caotic. We were delayed boarding and arriving. No explanation. Meal selection ran out by row 46 (of 57?) Not choosing finnair to fly with again"

Cons: "There is no wi-fi There is no possibility to charge your mobile"

Pros: "Flight was on time Baggage arrived on time Light breakfast was good [ I chose not to have dinner ] Slept through 95% of the red-eye flight so it was a good experience"
Cons: "Seating is cramped in economy"

Pros: "None of it."
Cons: "Not getting aisle seat, unpleasant passengers sitting next to me (making faces when I wanted to go to the lavatory from the window seat), group of noisy, drunk and rude young women behind.."

Pros: "Food was good for airplane food."
Cons: "Plane only had screens for the movie in the center aisle and only every five rows or so."

Pros: "I most liked milk lactose low for my coffee . I can't criticize about food because I was offered only beverage this time with only an hour flight. Hehe ."
Cons: "Nothing made me uncomfortable except for the concern about stealers in most of Europe . I didn't experience it yet but tons of times I've heard about stories of tourists ."

Pros: "Flight attendants"
Cons: "Operated by American. Delayed for 4 hours"

Cons: "I had a seat on an aisle, which was good. But, the TV / video screen did not work. Luckily there wasn't a passenger next to me, and I used that screen. I told the steward, but never got help with the screen. I had to " Lean " for the 9 hours. The bathrooms became gross after 5 hours. I don't need to explain."

Cons: "Entertainment services weren't functional for the first 2 hours of the flight"

Pros: "Overnight flight and not full so could stretch out."
Cons: "It really was not Finnair, it was American. When I tried checking in Finnair had no knowlege of my ticket. I had to read the fine print to find the name American Airlines. Even the woman at Finnair was not sure, and thought that it was run by Brittish Air."

Pros: "Wonderful service and care from crew."

Cons: "Smooth flight Arrived early."

Pros: "Flights were on BA not Finnair"
Cons: "Ba website did not work properly."

Pros: "Nice company with good personnel."
Cons: "N\A"

Pros: "Staff efficient and kind. Main meals good. Snacks/lunch not as inspired. Entertainment options were varied."
Cons: "Boarding was a bit of a free for all. Seats cramped."

Pros: "I loved the flight it was o. Time the flight crew was great"
Cons: "Everything was perfect"

Pros: "Good entertainment. Arrived on time. Unnoticeable smooth landing."
Cons: "OK. For what I paid, I am not expecting much."

Pros: "Blueberry juice - nice change for sodas and so refreshing! The lady captain's announcements were very clear, light and fun...and perfect in three different languages...her enjoyment came across professionally...truly catering to her passengers. She flew that plane also so very smoothly!"

Pros: "Smooth flight given the tough turbulence."
Cons: "American Airlines caterers do not stock Tea on flight to London, UK (major up-roar). Staff was pretty grouchy."

Pros: "I never took it because....."
Cons: "your customer service agent refused to help, and I had to fly to New York and take a different flight to London, and the whole thing cost me an extra $2900."

Pros: "food and crew"
Cons: "Poor entertainment offer (no quality movies and not varied options-not classic movies!!). Interactive device menu not working properly or at all. Outraging policy to offer more bookings than available seats that turned out into my wife and me being put in standby when we had purchased our tickets last July. Waiting for 30-40 minutes to claim our baggage to know it had been left in our origin destination in the end so it would probably be delivered 2 days later since the next flight would arrive the following day but late in the evening and more time wasted on the lane to claim for it that caused to miss our connecting train that would take us home and we had to wait for another hour to take the next so we finally got home 2 hours later than expected. We will never use again another company from the one world alliance."

Pros: "Video and radio were bad."

Pros: "Good crew-excellent service."
Cons: "Cramped seats-I'm 6 feet tall and I need space. Emirates & Lufthansa are sooo much better!"

Pros: "I was satisfied in both flight going to Paris and return to USA."
Cons: "The hear plug is really cheap"

Pros: "After a hellish arrival to London it was nice to have a good flight coming home, but the flight was on British Airways, not Finnair, which was a surprise since I booked Finnair."

Pros: "Dinner was very good and nice crew members."
Cons: "Old plane...Uncomfortable seats....lousy entertainment tv and poor breakfast. Plane departed almost 1.5 hrs late"

Pros: "The attendants were great!"
Cons: "Landing - it was pretty rough. So rough that an oxygen mask came down."

Pros: "The flight was great boarded and left on time. The flight crew were excellent. Overall experience was fantastic"

Cons: "Flight was an hour late taking off due to maintenance although only 30 minutes late arrival. So the pilot did a great job."

Pros: "The kindness and the sweetness of the stewardess."
Cons: "nothing."

Pros: "The flight over to England was serviced by British Air and was awesome. The flight back was serviced by American Air. The American flight crew seemed tired and the food was not as good as British Air, but Finnair provided an excellent price."

Pros: "Big plane lots of room"
Cons: "Checking in was not good. The flight was booked by Finnair but because the carrier was BA I had to get the BA number and call BA to check in. It worked out but took a lot of calls."

Pros: "Crew was solicitous."
Cons: "They didn't seat a couple with a baby together which put me in the unpleasant place of being asked to give up my bulkhead seat for a window seat."

Pros: "The crew was very helpful in all respects."
Cons: "Not getting everyone standing in line to board one hour and 10 minutes before scheduled departure."

Pros: "Good crew, as usual with Air France."
Cons: "Old plane with very lousy seats for a super expensive business class. Super slow check in and overall process till boarding because of lack of ground staff compared to passenger volumes"

Pros: "Crew was nice."
Cons: "Food could be better, or at least be provided an option to purchase an upgraded meal. Also, insufficient amount of drinking water provided to passengers."

Cons: "Couldn’t understand announcements"

Pros: "Tight seat, was moved out of exit row because of my age"
Cons: "Could have stayed in exit row. Plan arrived in Moscow late so flight was over one hour late"

Pros: "cbvghjkl;"
Cons: "mmmm"

Cons: "The food was mediocre. Flying La Compagnie in the past was a much better food experience."

Cons: "Air conditioning too cold. Wasn't offered an evening meal. My luggage went missing and I'm still waiting for it to be delivered."

Pros: "Very little"
Cons: "Flight was very crowded. Flight crew kept bumping into my seat and never apologized"

Pros: "The staff..the attentions..food."

Pros: "Flight was on time."
Cons: "Food could have been much better in comparison with other airlines."

Pros: "The Air France service was ok. Got me to my destination on time and alive."
Cons: "I flew out on KLM on what felt like a new plane. Amazing service, seat, temperature, entertainment and food. In stark comparison Air France’s plane was old, too hot, poor entertainment choices and system and average food which for the French was surprising!"

Pros: "Food was good, crew was very professional and courteous. Flight was smooth."
Cons: "Coach was cramped and the video system didn’t work very well"

Pros: "My seat"
Cons: "Crew"

Cons: "Because of change in plane..bad choice of seat for long legs of husband...then late in Atlanta and very late into DC"

Pros: "Boarding this large plane went relatively quickly and orderly."
Cons: "Seats were tight and got a bit uncomfortable. This was a long flight. Could use a much better cushion."

Pros: "Direct flight from Indy to CDG is great. The plane was not so full, so I hope business improves so we can keep it going. Very smooth flight, with good and friendly crew."

Pros: "The cabin crew were excellent"
Cons: "We were transported to the plane which was quite some distance to the plane via bus after climbing down steep stairs from the departure gate area. Then we had to climb steep steps in extremely hot weather. We were then delayed for a hour in the plane in very hot conditions as the plane had its air conditioning off and the ground air conditioning was not put on. We were swearing in the heat for an hour!! We arrived at our destination and hour and half late!!"

Pros: "Priority boarding with kids"
Cons: "Nothing special just like easyJet ir Rayanair"

Cons: "Flight was delayed 3 times and when I was finally put on a flight that was leaving, they failed to check the connection in Paris (Left me 10 minutes to get from the aircraft to the other plane!) I was moved to SAA in the end after a truly traumatic time in Johannesburg. This is not the first time I have suffered at the hands of Air France sadly. Needless to say, I wont be booking with Air France again."

Pros: "The quality of service from the staff and their courtesy. A great asset of the airline."
Cons: "My luggage was left behind - this despite my being lifetme platinum."

Pros: "In cabin crew was attentive and friendly. Food was good and came at good times. Middle bathroom on Airbus 380 was big and comfy."
Cons: "Boarding was not too well organized and I followed Security's direction who put me in wrong line and I wasn't able to board with my priority group. Sitting in exit row with no floor storage so this delay made it hard to find overhead storage above my seat. (Grrrr) Entertainment system didn't work which made the flight feel LOOONG. (They offered an in-flight credit, but I'd paid for premium exit row seat and had to choose between moving to working system in crowded middle seat or keep premium, exit seat. I decided to have them move me to a seat with a working entertainment system, which were available and they'd offered, but never happened.) When I got home, I discovered the gift I purchased with in-flight credit and my own money wasn't the one I'd requested from Duty Free catalog so now I have to figure out how to solve this problem. (COULDN'T GET IT RIGHT.) Premium exit row seat was narrow, due to in-seat tray table & entertainment system, but seatbelt mounts and thinly padded seat made it even more uncomfortable on a long flight."

Pros: "Plane was clean. Pilots made up some of departure delay time in the air between NCE & CDG."
Cons: "Unorganized boarding process and minimal info or announcements regarding delay. Failure to respect SkyPriority status at boarding were disappointing. (Staff allowed it to be a bit pushy and chaotic and people were able to force their way in line, ahead of those who had been waiting in line.) Seats were okay but no recline and underseat storage was small. (Backpack wouldn't fit underseat and had to be stored in overhead.) Passengers crowding from back of plane upon arrival made it hard to deplane and felt rude."

Pros: "Nothing... and we were late which made me miss my connecting flight and I wasn’t reimbursed because it was with a different airline"
Cons: "See above and the food was disgusting"

Pros: "Comfort, food and service are better than average."
Cons: "When stewardess opened overhead locker, something fell on my head."

Pros: "Super fast boarding and smooth takeoff"

Pros: "Charmingly nice crew and involving captain"
Cons: "the delay of the flight, the drinks we had to pay in the lounge, some poeple got a 25$ compensation coupon and we didn’t. The connecting time was about 1 hour and the luggage was not put on the plane to beirut"

Pros: "Love the flight attendant, loads of food couldn’t take it anymore. Professionalism at its peak."
Cons: "NA"

Pros: "Nice crew, free snacks"
Cons: "For taller people flying economy sucks . The seats are always to small"

Pros: "nothing"
Cons: "very old planes we waited 1 hour to drop our bags as their belt had an issue we had to pay extra 70 pounds to reserve a baby cot on the plane"

Pros: "The crew was Nice onboard But in the AirPort No Good at all.."
Cons: "People in CDG AirPort Seen so Rude or stressfull, Well also a flight almost 3 hours with out entreteiment .. boring .."

Cons: "Not checking my carry on weight at check in then letting me walk all the way to security to then check my bag and tell me to go back to check in then the counter is closed and they tell me it's too late and that I need to get ride of my things so that my bag is under weight and barely making the flight"

Pros: "Good boarding procedure."
Cons: "Nothing much to add for a short journey."

Pros: "Pretty decent"
Cons: "Not much"

Pros: "full Meal service in coach , customer service , free wine , personal entertainment, power outlets , everything !"
Cons: "Bottom seat cushions could be a little more comfortable ."

Pros: "The crew was very nice and helpful."
Cons: "The food was really poor. The chicken was as dry as it can be. The food taste was poor. I flow 3 weeks ago with KLM and the food was pretty good for flight food. Plus I didn't get my baggage at the end."

Pros: "Movie selection was awesome! Food was good too."
Cons: "Too many interruptions. Every time there's an announcement, it interrupts the movies and some of the announcements were completely unnecessary and there were so many of them, it was like constant interruptions, really annoying."

Cons: "The company failed to transfer my checked-in bag to the next flight during the transfer apparently"

Pros: "Boeing 777 had a lot of space. Good legroom. Timely departure and arrival, hassle free, safe trip all the way. Enjoyed the red wine; very delicious!"
Cons: "Seat didn't recline. The entertainment unit was very difficult to dislodge and raise to use (We were in the front). Movies were kind of older ones but I had reading to do so entertainment wasn't that important."

Pros: "Bar/Coctail service on AF was excellent."
Cons: "Boarding area at CDG had almost nothing in the way of food and drink. Only one small Illy. Unbelievable in a major international airport."

Pros: "should let first board passenger in rear rows and not everybody together."

Cons: "Food was unexpectedly bad and both meals were cold"

Cons: "Did not inform me of the shut down of Nice airport that Monday night July 25 from 11:30 to 4:00. I was stranded in nice. I planned to take a taxi to have it take me around a nice at night to see the city. But lost that opportunity.. Then the next morning before boarding I got inquired by French police asking why did I stay in Nice over night. My suitcase locks was cut open and a special silver plated cup,handle,was broken in my suitcase."

Cons: "Delayed"

Cons: "takeoff delayed due to "technical issues". similarly landed after an almost 60mins delay!"

Pros: "Proffesional and courteous"
Cons: "I was quite satisfied"

Pros: "Only the food"
Cons: "I struggled to check in online line not user friendly site And then I went to the airport early and stood in a question for 1h50min to check in and they where difficult with because my bag was exactly 24kg and asked me to remove something I have flown oven over 50times I my life and this would be the firest and last time with air France"

Pros: "Seat space was decent, food was good, tv had plenty of movies to choose from, casino games were fun although a bit unrealistic - turned $500 into 8 million over the course of the flight."
Cons: "Hard to find a comfortable position to sleep."

Pros: "The flight attendants were so funny, uplifting, friendly, and willing to help that it turned the flight into an alternative experience."
Cons: "The seat, food, and movie selection don't apply to what a premium flight promesses. 370 eiro upgrade is way too expensive for only a little difference. I took premium two years ago and there was a real difference, but now they cut food and movie experience to half it was."

Pros: "Customer care was good"
Cons: "I suspect the problem of luggage started with Alitalia my first leg"

Pros: "Excellent airline overall Great seats for sleeping"
Cons: "Business class seats are not well appointed Nowhere to put a bottle of water - storage handbag and shoes etc could not be reached without undoing the seatbelt and screen far away from the seat Voice commentary was muffled and therefore unable to be heard"

Pros: "On time. Service and culture"
Cons: "N/A"

Pros: "Leg space, TV screen and entertainment and the decline of the seat."
Cons: "The toilets floors could be cleaned often. The food service cart could move for urgent pass to the toilet."

Pros: "Crew were nice"
Cons: "Always delaying, catastrophic food."

Cons: "Boarding was a bit strange - everyone seated at the gate had to get up, leave the area, and then wait in line to have their passports checked before sitting back down in the same area. After that though, boarding was perfectly smooth & honestly one of the fastest I’ve seen!"

Pros: "Having never even heard of Ethiopian Airline, our expectations weren’t very high. We found the boarding process to work well. The staff was great and the meals were very good. The flights were on time and efficient."
Cons: "On many of the flights we had to use the roll up stairs. The water that they served tasted like tap water. The seats seem closer (less leg room) than other airlines."

Pros: "Everything was on time, high quality, and enjoyable"
Cons: "There was a fight on the llane but it was because a passenger with mental issues was provoked by a couple so ahe beat up the wife. This was not caused by ET and crew at all, but they stopped it."

Pros: "The crews"
Cons: "The food"

Pros: "Nothing - decades behind other Airlines."
Cons: "Everything. Terrible old plane, bad food (made me violently ill), bole airport is depressingly bad and unorganised, boarding is like lucky dip... my seat was broken on the plane. It was an exit and still so uncomfortable. Never again..."

Pros: "Airplane"
Cons: "Waiting for customer service"

Pros: "The food served is awesome and sufficient. The flights are comfortable and the crew are friendly. My luggage came right on time and was properly handled"
Cons: "Well there was no entertainment in the flight. That is it"

Cons: "Nothing"

Pros: "Aircraft A350 super nice entertainment t equipment and interior very clean."
Cons: "Lost my luggage, could not trace it and no compensation."

Pros: "The plane is spacious lost of leg room"
Cons: "can improve on the food"

Pros: "Nothing"
Cons: "Everything, from Customer Service, flight, baggage handling"

Pros: "USB plug, nice TV/ entertainment"

Cons: "I sent them an email about an issue with my flight but they didn't get back to me"

Pros: "The flight was on time. Staff was friendly and accommodating."
Cons: "I couldn't do an online check-in. I got very hungry. We only got one main meal. I will pack more snacks for my return flight."

Cons: "Chairs were not reclining. Asked for blanket and didn't get one so I was cold."

Pros: "Again, the cabin crew where all very nice."
Cons: "Seating space was very tight on this plane."

Pros: "Cabin crew were all charming."
Cons: "Unfortunately, I had to request earphones (which were not supplied in the seat pocket in front of me) five times from three different attendants over the course of an hour and a quarter before I was given them. This was not just so I could watch a movie but because the quality of the plane's public address system made it very difficult to listen to the announcements from the captain and the crew. Listening on earphones I was able to hear everything clearly. Why it had to take so long just to give me earphones I don't know."

Pros: "Great prices, and helpful staff"
Cons: "The food was mediocre, almost poor."

Pros: "New plane."
Cons: "Addis airport is always a mess. Security check takes 30 mins+, gates are changed without announcements and there are no display mentioning flight or destination at the gate. For the flight, food not great and service slow."

Pros: "Excellent chicken dish"

Pros: "When I originally booked this trip it was with one connection and a 16 hour commute time. They added legs to my trip which significantly increased travel time. I tried to cancel my flight because I booked the flight with the necessity of arriving by specific days and times and they insisted on charging me for it so I just forfeited my seat and trip all together. There's nothing good to say about Ethiopian airlines."
Cons: "They are very unprofessional and unhelpful and I'll never book them again."

Cons: "Crew was not friendly and seemed to ignore my requests. Seat was not comfortable. Food was okay."

Cons: "On both flights. From Tel Aviv to Addis Ababa and from Addis Ababa to Tel Aviv my seat would not recline. These were night flights and the seat in front of me did recline. so it was a very unpleasent experiance"

Pros: "The staff on Ethiopian airlines is great. Food was palatable."
Cons: "Boarding from the front and back of the plane is a terrible idea, especially when the gate agents allow most of the aircraft to board at the same time. Also, on flights longer than three hours, they should use a plane with more entertainment (bigger plane). It was cramped and uncomfortable both legs."

Pros: "The food and the crew were nice. The entertainment would go in and out, with the buttons malfunctioning at times."
Cons: "Started boarding 4 hours after scheduled departure. Though there was bad weather, our departure was still delayed way past the "adverse weather" conditions at the airport. In the 4 hours we were in Washington, there was no communication whatsoever. No one to inform us of us potentially missing our ADD to JHB connecting flight. None of the workers wanted to help us."

Pros: "Would have liked to have seen more of the cabin crew, but they were pleasant."
Cons: "Food choice was limited. Ethiopian often ran out of meals and just gave me whatever option they had left. Entertainment system didn't always work properly."

Pros: "Flight was on time"

Cons: "Horrible food selection, needs improvement"

Pros: "Staff were pleasant"
Cons: "One segment of my flight did not have the gluten free meal I had requested ahead of time. Super crowded."

Cons: "Ethiopian Airlines was very difficult trying to contact and reschedule our flight. Will never book with them again."

Pros: "EVERY THING WAS ON TIME"
Cons: "FOOD NOT GOOD"

Pros: "The movie and music collection was good."
Cons: "The awaiting time to get the boarding pass to long."

Pros: "Seat sizes were okay and the boarding times were on time."

Pros: "The remembered to pick up our kosher meals this time. The crew is very kind."
Cons: "Even though the plane is quite new, the seats are beginning to look dirty."

Pros: "I really liked everything"
Cons: "It was one of good flight myself :)"

Pros: "Crew was good despite the difficult conditions they were placed in."
Cons: "An African airline needs at least 85% African entertainment (films,etc.). Orange squash instead of orange juice?!!"

Pros: "personal screens (despite the issue we had) food was nice fairly new plane - no problems with pressure during landing/takeoff..."
Cons: "touch screens didn't work, even after the stewards said system was rebooted (had to use the buttons to navigate)"

Pros: "Professional crew and great hospitality."
Cons: "I didn't like the state of the room in the hotel I slept during my overnight stay in Addis Ababa for my return trip."

Pros: "Wine in economy class shows consideration to coach travellers. I am asking the crew to continue to be professional and continue to show genuine caring attitude to travellers."
Cons: "Boarding in Addis atill does not make sense. Passengers fight just to end up on the same bus."

Pros: "I had sufficient room to spread my legs."
Cons: "I honestly don't know what I got served that my body rejected. All I know is I started throwing up after eating. Aargh poor crew who had to listen to me retching. I was really loud. My worst flight ever!"

Cons: "THe airport was overcrowded; the people that worked on the flights and in the airport were not helpful or friendly. Not enough seats in airport for people. Could only buy items at airport with local currency or USD; didn't accept credit cards and didn't have an ATM."

Pros: "Ethiopian's staff is good, and the planes are new. And it's usually got pretty good food. Plus, these flights aren't usually too crowded, which means you can often grab two or three seats to stretch out."
Cons: "Nothing really stands out. Maybe they could increase their entertainment content a bit."

Pros: "Comfortable - more leg room than usual - Cathay Pacific, Singapore Air etc - Dreamliner plane very comfortable. Good touch screen entertainment. Helpful efficient crew"
Cons: "Same meal on all four flights - London to Maputo return."

Cons: "1. There were almost 2 hours delay due to technical problems. 2. Although the next flight was with Ethiopian airlines (to Tel Aviv) they couldn't give us boarding to the next flight becuase it was code sharing with El Al. Due to the delay and this one we almost missed our next flight"

Pros: "The Dreamliner is a great aircraft. Overall a better cabin experience than any other aircraft."
Cons: "Condition of cabin was poor and in need of reconditioning. Food quality was substandard."