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Pros: "Everything was great"

Pros: "The plane was new and spotless, the crew did everything possible to make the flight great. Food service, and Wine and Cocktails were always served with a smiling face and it made you think of flying many years ago. Service cleanliness of the restrooms and staff were top notch"
Cons: "Nothing really."

Pros: "Entertainment was good. Crew were fine."
Cons: "Food was terrible."

Pros: "Amazing crew, new planes"
Cons: "Food can be adjusted to the cuisine of the destination."

Pros: "Everything"
Cons: "Nothing"

Pros: "The trip was very comfortable and food suited me"

Pros: "Behavior of the crews"
Cons: "Not enough leg room"

Pros: "Overall the flight went well. Flight attendants were attentive and boarding went fairly quickly and flight was smooth."
Cons: "The bathrooms ran out of water. Not a great movie selection and almost didn't have any choice for lunch."

Pros: "Dreamliner"

Pros: "Food service was good"
Cons: "Flight was delayed leaving LAX and was about an hour late to arrive at Doha. Fortunately, despite the 45 minute window for connection, I managed to get my connecting flight to Islamabad thanks to good support from ground staff in Doha"

Pros: "Nothing was wow! Liked politeness of one of the airhost. She was good with good english"
Cons: "Plane wasnt clean enough specially toilet."

Pros: "Excellent crew and plane. Not very crowded."

Pros: "Boarding"
Cons: "Comfort"

Pros: "Very unfriendly and non cooperative ground staff. They treat different colored people differently"
Cons: "Staff looks down at Brown skin"

Pros: "The cabin crew and Doha airport staff are absolutely great at thinking about customer comfort. Experienced it in the Business Class lounge as well as on the flight!"

Cons: "Luggage checking is very poor, the person on checking ask me to remove my shawal, i said to him it is insult to me , i never forget it , never plan to travel on Qatar airways"

Pros: "Staff very friendly. Loved the adjustable headrest as I am shorter and this is the first time flying that my neck was so comfortable I didn't need my travel pillow! Food was excellent!"
Cons: "Nothing!"

Pros: "all"

Pros: "The crew on my side of the cabin was very good."
Cons: "Not having available air for the center seats made our flight a truly awful experience. The older style seats are actually more comfortable for taller and larger people. My wife was virtually ignored by the male crew on her side of the aircraft."

Cons: "Probably the best flight crew I ever had the pleasure of being with."

Pros: "Onboard crew"
Cons: "Boarding process. It could start on time as printed on the boarding pass. If it is by zone, the provide a few minutes between the zones and adjust time accordingly."

Cons: "Front row with a toddler meant that we couldn't lift the armrests up and get her to lay down. She had to lie on the floor, but when we hit some turbulence, we had to wake her and sit her back up with us. The second part of the leg was much better as we were on a normal row seat"

Cons: "in flight entertainment interface can be improved to be more user friendly."

Cons: "It was all good"

Cons: "Plane configuration; seats were a bit cramped, knee space."

Cons: "Luggage was lost"

Cons: "I checked in a couple of hours after checkin open but unfortunately I could not get my preferred window seat, got a middle instead. But still the leg room would have been ok but the middle seat (second row behind the bilkhead row) had the front passenger's entertainment system arranged across the footwell, not sideways, so it completely blocked the footwell and prevented any stretching of the legs. I am a tall passenger and this caused much discomfort on the flight, I had to keep getting up to walk around. I also found the seat bottom quite uncomfortable (not enough padding I think), butnghis could have been made worse by the footwell issue. Regards Neil"

Pros: "food was decent and the staff on the plane were pleasant."
Cons: "Qatar airlines blatantly lied to me on several occasions and treated me like I was dirt. They lost my baggage and re assigned my seat several times each time pushing me further back into the plane and eventually putting me into a crowded row when the plane was virtually empty."

Cons: "Not enough check in desks operating - very long wait"

Pros: "Lo mejor de estos vuelos es sin dudad el servicio del personal de vuelo, son muy amables y se esmeran en mantener cómodo a todo el mundo, te dan botellitas de agua, jugo, hielo, lo que pidas."

Pros: "Good timing only"
Cons: "All"

Pros: "F"
Cons: "I have booked the flight for my mom and I requested a wheel chair her, she Has a broken arm . And I booked the flight with this company cos I thought they have a great service, but not what I expected, they didn't provide a wheel chair and she has to drag all the bag with one working arm , so I m not pretty satisfied with the trip at all and I won't fly with th company any more"

Pros: "Please see above"
Cons: "Please see above"

Pros: "Good quality aircrafts"
Cons: "There was no non vegetarian meal available."

Cons: "The boarding was unusually long. We stood in line for twenty minutes to board the plane. This was difficult for many. The staff and airlines were unorganized and scattered."

Pros: "Crew was friendly. Flight left on time!!!!!! :)"
Cons: "Food was served too late. Unable to get a bottle of water as I was dehydrated."

Pros: "The crew were excellent"
Cons: "The plane was too small and lots of turbulence"

Pros: "The staff was amazing! I started I get a headache- probably because of low blood sugar, and one of the attendant provided me with constant water, ginger ale, and chocolates. It was so sweet- she didn't have to make sure I was okay, but she chose to our the kindness of her heart!"
Cons: "The cramped quarters. I had a very tall person sit practically on my lap the entire flight, as he leaned his chair back the entire time. It left no room for me to use the table for my laptop. I was fortunate that no one sat next to me on my first flight, but for the second one I was not so lucky – so I couldn't work on my schoolwork."

Pros: "Qatar Airways is a nice airline and it's obvious they work on making your flight a pleasant experience with a lot of food, entertainment, etc"
Cons: "My flight was delayed 4 hours upon initially arriving to the airport. While it was important for me to be there when I found out this information because I needed to reschedule my connecting flightso due to the delay, this should not be required. Qatar Airways, knew the flight was going to be delayed at least 10 hours before they announced it. They should have already began the process of rescheduling connecting flights and figuring out problems before passengers arrive to the airport. I probably spent 45 minutes at the ticket counter working things out."

Pros: "Nothing!!!"
Cons: "The plane was almost an hour late taking off from Doha. No one explained anything about the delay. This made us miss our connecting flight to Detroit. When we reached Boston, no one from Qatar air was available to help us get another flight. They made one announcement about contacting so and so, but no one had any idea who that was. There was no help with the baggage. Thank heavens for Jet Blue staff who went beyond to set us in the right direction and booked us on another flight.. Was very disappointed!!"

Cons: "Asked for water 15 mins before landing and never received it"

Cons: "All."

Pros: "On time leaving and arriving"
Cons: "Nothing"

Cons: "The flight was delayed due to technical issues. The passenger was kept in the plane for 3 hours and no water supply was distributed to the passengers until the crew was approached. We were asked to change plane after 3 hours and we had to go through the transit scan once more with limited time to spare. Upon reaching the new gate, all passengers were tired from the waiting and rushing. Snack box was distributed but it wasn't sufficient for everyone. There are passengers who had to wait till food was served on board which is another 2hours later. In this changed aircraft, the annoucement system went haywire. We were waiting to depart the airport but it recited the crew is ready to decent. It went on a couple of times. The situation could have been handled in a much effective manner."

Pros: "Food was great"
Cons: "No place to recharge phones or computer. Too few movie choices. Poor choices"

Pros: "the bathroom was nice and I don't recall any issues with boarding"
Cons: "one flight attendant was dismissive and a little bit rude. When she explained the options for the meal she just said fish or veggies and did not explain that they were out of chicken. I asked no chicken or beef? she said no with no explanation. Usually they say " I apologize but we are out of the chicken option we have the fish and veggie option left which would you like?" also she took awhile to pick up our tray we had to flag her down to get it so I could go to the restroom."

Cons: "If you get a sit in the back then probably you will not have the opportunity to chose between meals, you just get what is left."

Pros: "Overall service oriented company. Excellent with wheelchair customers."

Pros: "Excellent service, in-flight entertainment selection was wide and good. Little goody bag they hand out was convenient. Meals were quite good, definitely a lot better than average in-flight food. Really nice baggage check person ensured we had great seats and overall experience was really good."
Cons: "My wife's speakers weren't working, we tried both of our headsets in her output and anything with even a little base was super crackly and un-listenable. We ended up sharing headphones and a screen, which was awkward on a 13 hour flight. Otherwise, everything was fantastic!"

Pros: "More space for the kids!!"

Cons: "We left Frankfort very late, we had not even moved half an hour after we were supposed to have left. They apparently changed our flight plan to try to make up time, and flew faster; but the conclusion was we were supposed to arrive at 18:25 and didn't arrive until well after 19:00. Refund"

Pros: "Cree was fantastic from check in to boarding"
Cons: "Drinks served before food"

Pros: "Really cheerful and friendly crew."
Cons: "They changed my seat just before boarding. Front lavatories are not usable by passengers behind the curtain."

Pros: "The crew was excellent and the seats are v comfortable"
Cons: "I cant really think of anything"

Cons: "Touch screens were not working well. Required multiple hard taps which disturbed the passenger in front."

Pros: "Staff, especially male steward was very professional and dedicated. Bravo for the effort for the boy."

Pros: "Leg room"
Cons: "No internet"

Pros: "Very comfortable journey, was a pleasure to travel."
Cons: "Nothing."

Pros: "They even filled my water bottle a couple of times in addition to numerous glasses at my seat."

Pros: "Fast boarding."
Cons: "The usual flight discomfort, but the seat in front of me was broke. The person in it struggled to stay out of my lap, which I appreciated. The connecting flight had a non-functional screen and the reading light broke and flew across the cabin."

Pros: "Everything. Food, drinks and entertainment was great. The crew are amazing. Great flight. Pilot kept us informed of everything with delay of serving food due to turbulence."
Cons: "How long it takes you to get to Germany! But they have no control over that."

Pros: "Everything"

Cons: "Boarding and departure was late."

Cons: "They cancelled my flight"

Pros: "All good - flight, service all great!!!"

Pros: "Nothing"
Cons: "Not making the flight dinto issues caused by the airline."

Cons: "The passenger behaind, was a tall guy. All the 7 hours flight i had to fight him to allow me puting my back sest dowm on his hearting legs. Why didnt hay extra and seat where it fits his size?"

Pros: "1. Good choice of movies. The entertainment recommendations by airlines were well thought of. 2. Crew and service was one of the best. They timely came and offered juice and water. 3. We were well informed when flight had to make few rounds in the air before landing."

Cons: "Didn't happen yet."

Pros: "Staff was very attentive and friendly. Great service and staff always had a smile on their faces."

Pros: "SEAT COMFORT CREW ALL AROUND BOARDING SMOOTH / ON TIME / SOLID ALL AROUND GREAT AIRLINE"

Pros: "The food and service was good. Check-in was smooth."
Cons: "The seats were too cramped. The headphone jack only output sound to one ear (tested with two headphones, so the problem is in the seat entertainment unit, not in the headphone)"

Pros: "My flight was business and it was excellent the staff was great and I think his name is Peter"

Pros: "they were on-time and we got from IAD to FRA in one piece."
Cons: "you had to pay $35 ahead of time just to select your seats...they only allow 1 checked bag, half the flight was empty in eco plus but they still wanted you to pay to "upgrade", integration with UAL is cumbersome and difficult as you cant manage both legs of a UAL/LH flight from one carrier. Overall mediocre but hey - Cheap fares, you get what you pay for."

Cons: "Do not choose this Airline by any means."

Pros: "Arrived on time, crew was friendly, was pleasentelly surprised that they are serving food on such a short flights in Europe."
Cons: "Boarding was bad. Gates werechanget multiple times (morethan twice) had to walk back and force, back and force thtoughehole terminal B"

Pros: "I slept for about 5 hours. More so than most flights. Flight crew was reasonable."
Cons: "Being constantly bumped. Food ok. When an airline stops having a policy of inflicting suffering in order to get me to pay more, well, I will give a higher rating."

Cons: "Our luggage was the last to arrive planeside from our late flight from Vancouver. We saw out luggage on the cart next to the plane, but apparently someone decided not to put it on the plane. We are now at least 24 hours without our luggage (we still don't have it) and cannot take advantage of our very expensive vacation. I must say, we will stop using Lufthansa and all partner airlines. This is completely unacceptable. I have received no communication at all from Lufthansa to explain why our bags were not loaded onto the plane, even though we saw them out the window, on the cart, next to the plane, before door closure. I am wondering if someone at Lufthansa decided it would be fun to ruin our vacation?"

Pros: "It was the most relaxing, comfortable, spacious coach flight we had the entire trip."

Cons: "I could use some more latest Tamil movies. There was only one Tamil movie available and that too was old."

Cons: "The whole trip was a nightmare. I go out of my way to NOT fly United, In this case Lufthansa somehow just sold the ticket and United was flying it and as usual it was horrendous. We had to be re-routed via 3 separate flights jus to make our international connection thanks to our initial flight being moved up 2 hours EARLY. They closed the door in our faces. That added 8 hours of travel time to our trip which I had booked to minimize travel time as I was traveling with pets. United is the WORST."

Pros: "The flight was on time, smooth connection"

Cons: "Moscow demanded that Lufthansa had to pay 500 dollars"

Pros: "The purser was very nice and professional, especially when some other crew members sometimes were not. Food was good and the seats were a bit less tight and narrow than in some other airlines."
Cons: "Our toddler kept pushing the call button, which was very hard to prevent. A first crew member told us to stop it without telling us how - which is quite difficult. Only the purser later helped us to find a solution by gluing something over it."

Cons: "crowded plane unfrindly staff no choice of meals long wait on board"

Cons: "As there was a long wait, the gate change did not come quickly for notification."

Pros: "Watching movies. The plane model seems to be a bit larger. First time when I saw stairs to the second floor. It felt more spacious. I really enjoyed that."
Cons: "Nothing to complain. Thank you for providing great experience :)"

Cons: "Second baggage charges"

Pros: "They put us in a hotel."
Cons: "I lost my trip to Venice and almost didn't make my cruise ship. Lost $300 non refundable room deposit. Nothing more than an "I'm sorry." from Lufthansa. I'll never fly them again."

Pros: "The plane. The short flight."
Cons: "Boarding from the tarmac in FRA. Poor sandwich."

Pros: "Same as stated above."

Cons: "In July 2015 I booked flight from DTW to PMI to visit family over Xmas holiday. At that time there was no warning or indication of an issue regarding our minor child's passport. On our departure date (12/26) my family was denied boarding because our minor child's passport did not show an expiration date 3 months beyond our departure date. Lufthansa never emailed, called, or otherwise contacted us prior to the departure indicating there was a problem. Had I known about this issue I could have resolved it. While at the airport, Lufthansa made no offer for help beyond suggesting we call Delta or KLH. Further, Lufthansa is not willing to offer even a simple travel voucher for a future flight. We had to forfeit the entire flight package and lost thousands of dollars. I highly advise any future customer to make sure you check your passport expiration date if traveling or connecting to any EU country. I would NEVER recommend Lufthansa to anyone."

Cons: "There was another delay of 80 minutes"

Pros: "The crew was very accommodating & friendly. the food was pretty good."
Cons: "The seats were cramped."

Pros: "Waiting area at Munich airport is nice"
Cons: "Showed delayed for 2 hours and then cancelled the flight."

Pros: "Lufthanza have changed its aircraft to an Airbus 320 with no real business class seats, avoid flying with them to Tel Aviv. Paying top money and flying 4 hours like an "Anchovy in a container "is a no no!"
Cons: "Lufthanza have changed its aircraft to an Airbus 320 with no real business class seats, avoid flying with them to Tel Aviv. Paying top money and flying 4 hours like an "Anchovy in a container "is a no no!"

Pros: "Faster checking in and boarding to the aircraft."
Cons: "Uncomfartable seats... poor lounge."

Pros: "Friendly front desk, staff at the gate....friendly service in board"
Cons: "Na"

Pros: "Easy to use Lufthansa as usual"
Cons: "The new introduction of using your own media device to access entertainment should be more widely advertised. I think this could be done at the gate while waiting for the plane. Almost everyone was caught unawares in that the announcement was once on the plane to download the Lufthansa entertainment app and there was simply not enough time. Live and learn"

Pros: "All went right namely the seats but the luggage condition is the worst"
Cons: "Air France is not a low fare airlines, I had to pay 225 USD against 3 luggages which is not acceptable. We should have the right for one luggage per ticket as all other airlines. If I knew this will happen, I wouldn’t use Air France and this will be the last time I buy a ticket on Air France"

Pros: "Boarding procedures and crew were top. Wines and beverages excellent and even in super economy water was served several times"
Cons: "The food could have been much better, should consider doing everything organic. As it was, the chicken in the meal was awful, the dessert terrible. The rice in the salad hard, almost uncooked. The only good quality food was the bread and the cheese"

Cons: "Really hard to get boarding passes online"

Pros: "Food"
Cons: "Seat"

Pros: "Red wine was excellent"
Cons: "Bright lights on throughout flight, would have been nice to dim lights for late night flight so passengers could rest"

Pros: "great food, entertainment and seat comfort"
Cons: "nothing"

Pros: "The gate reps from CDG to MSP were professionals. The cabin crew on the Delta flight were exceptional! This was not my experience in Copenhagen with the Air France staff, they seemed to be self centered and rude."
Cons: "Delta please make excellence a priority in all areas of customer service. Set high standards for staff so customers know that you appreciate them and are ready for business. The world is at the customer's fingertips, let their first choice be Delta. When their are bad days, customers will understand"

Pros: "The crew was amazingly helpful. My son was having some anxiety and they went out their way to make him comfortable. They were the best!"

Pros: "The airplane"
Cons: "Nothing"

Pros: "The crew was very accommodating. I couldn’t have ask for anything better...pass on my praise to the flight crew of 0083"
Cons: "Nothing"

Cons: "make passengers from Nigeria to feel respected and important. Imagine no entertainment in the aircraft in addition to a very poor food."

Pros: "Staff and services all very good definitely"
Cons: "Everything was brilliant"

Pros: "Crew members"
Cons: "Up to 1 hour late and they leaved my baggage in Paris"

Pros: "The staff..the attentions..food."

Cons: "Missed the flight due to late landing from earlier connection"

Cons: "My luggage was lost in Paris. Now I need to wait still."

Cons: "Told us to get in line for boarding and review our tickets and then made us stand there for 75 minutes before boarding."

Pros: "Modern aircraft with power, big screens etc"
Cons: "Teenage crew, poor service (not even water brought on request, all "self service" at back of flight, and not being allowed a second drink with dinner), poor language skills (crew not very helpful when 2 hour delay meant I could miss connecting flight, suggesting I "walk fast")."

Pros: "Their evacution video is interesting"
Cons: "The aircraft is a bit old and somehow the flight crew didn’t offer me the full menu as the menu describe. First time encounter that in a business class"

Pros: "Everything was fine"

Pros: "If the flight would have leave in time we would receive our luggage in time"

Cons: "Plane left more than 40 minutes late with no explanation or apology."

Pros: "Ok"
Cons: "Nothing"

Pros: "The cabin crew were excellent"
Cons: "We were transported to the plane which was quite some distance to the plane via bus after climbing down steep stairs from the departure gate area. Then we had to climb steep steps in extremely hot weather. We were then delayed for a hour in the plane in very hot conditions as the plane had its air conditioning off and the ground air conditioning was not put on. We were swearing in the heat for an hour!! We arrived at our destination and hour and half late!!"

Pros: "It was quick, very good space in premium economy. Good and friendly service. The food was better than expected"
Cons: "The crew did not announce the score of soccer cup semi final between Belgium and France"

Cons: "Couldn't make the connection....Overall....an aweful experience!"

Pros: "Fine for a 45-50 minute regional flight."
Cons: "Wouldn’t be great for long-haul flights."

Cons: "Took very long from landing/ arrival until baggage could be collected. Priority luggage came out last!"

Cons: "Movies were dated. Crew spoke limited and broken English, not good enough for international flights."

Pros: "Super fast boarding and smooth takeoff"

Cons: "People may think,that the delay of the flight has set my mood for this review but I can ensure it has most definitely not. With all the bad weather, I was already very happy to connect right on time in Paris. However, a long haul A380 flight with such a tight seat configurstion is almost embarrassing for an airline. The in flight entertainment is at a very poor level, not only with the screen being very small and outdated, many of the movies are only available in French and the international selection very limited. The food was not much of a delight, whereas the presentation was nice. However, in all the 7 h between the services, nobody came around with refreshments in a completely booked flight, neither was announced that a trolly would be set for self service in the galley. Lucky the ones who got up and found out about. In terms of amenities, again, the airline is lacking of originality and saves cost. Bottom line: you get from A to B, but there are so many better competitors in the market, which I shall definitely consider on my next travel."

Pros: "Nothing particular"
Cons: "Nothing particular"

Pros: "Whenever I travel air France I get a reminder of what customer service looks like on a flight. Incredible crew, great experience"

Pros: "Getting there on time despite delay"
Cons: "entertainment had very old media and no recent additions. Crew was not very organized"

Pros: "No issues, quick trip, friendly staff, comfortable ride..."

Cons: "Clean. Courtesy of staff on plane."

Pros: "It was a 30min flight not much to say The crew on the ground really took care of us"
Cons: "Na"

Pros: "Traveled fron SFO to CDG on AF in business class on an A 380. Lounge in SFO was smallish and not many choices in the food bar. Boarding was smooth. my second ride on A 380 in business and this trip reminded me quickly why I did not care for the A 380 on my previous trip. It is a huge plane with a huge sized business class which makes the cost less worth it compared to a Boeing. The crew were extremely helpful and caring. The food was acceptable. The seats on the plane were not comfortable in the lying position. Took a cab to our hotel in Paris (1st Arr) for a flat 50 euros. No meters."
Cons: "Arriving in CDG and facing a slow immigration with the passengers of this huge plane. I didn't care for the baggage delivery system. We were waiting for an hour only to realize that the arrival port for our luggage was changed."

Pros: "Crew was great"
Cons: "Not enough food"

Pros: "The flight crew was excellent. My husband and I flew economy and I saw the crew keep passengers well fed (several meals and snacks) and were attentive to everyone's needs and all done with a smile. I thought the hot towels for cleansing our hands before meals was a very nice touch!"

Cons: "bad smell around my seat"

Pros: "Free drinks and snack!"
Cons: "Nothing"

Pros: "Space"
Cons: "Couldn't adjust the seat and the cushion wasn't comfortable neither seat or back. The bottom back was like a board across the bottom and hurts."

Pros: "Air France seems to have improved since the last time I flew."
Cons: "At able to select seats prior to check in."

Pros: "We were delayed on our second flight from Paris to Bucarest, so we ended up missing our connection to Timisoara. We ended up spending the night in Bucharest, but it was very nice of Tarom to get us a room and food vouchers, plus free transportation to the hotel and back. We traveled with 2 young kids and this made the 30 some hours of traveling more bearable."
Cons: "They should have had more people at the airport dealing with all the people that missed their connection, instead of just one cranky person( at the Bucharest airport)."

Pros: "Crew was very friendly"
Cons: "It was an old aircraft, the entertainment system was out dated with very small screens. The space between seats was too small. The flight from Paris to Caracas, the airplane had a faulty A/C system."

Cons: "The plane must be at least 25 years old, and the food was horrible!!"

Cons: "Late departure"

Pros: "Seats were spacious with some recline. Obviously better than flying economy. Food the same as economy"
Cons: "I thought the food could have been better"

Pros: "As usual, great staff, no delay, comfortable seats. We were offered champagne, wine, liquor with our delicious meal and given a choice of 2 entrees. A complimentary pillow, blanket and headphone are given and all that in economy class!"