Cons: "I wish the 777 had slightly wider seats like the A380"
Pros: "Crew was great"
Cons: "The seats were pretty stiff compared to the A380 business class seats on my preceding flight."
Pros: "Flight was nice and on time"
Cons: "No toothbrush toothpaste and eyes shades provided"
Pros: "Nothing to say"
Cons: "See the comments for — the flight from Kochi to Dubai In reality — much worst"
Pros: "No complaints. Right from the airport staff to the crew in the plane all of them were amazing"
Cons: "Keep doing what you are doing."
Cons: "No entertainment but it’s probably because it was a short trip"
Pros: "They were very supportive.. Thanks."
Pros: "I was happy with all aspects of the flight"
Pros: "Crew was amazing and meals were perfect."
Pros: "Friendly cabin crew, new movies"
Cons: "Long wait after boarding before takeoff"
Pros: "Went by Economy, upgraded to biz on way back. Both were great experiences. Biz class was excellent, I feel better than United."
Pros: "I like the professionalism of the crew. Lots of shops to visit in Athens Airport."
Pros: "Business class service is good"
Cons: "Economy service sucked . No attendants even after pressing buzzer 5 times in an hour . Had to go get the service on own . Few hostess were unfriendly. Most of the times the nonveg meals were over . This is not the first time . Every time they complain things in Menu are over . I am stuck to fly this airlines for mileage"
Pros: "Smooth flight. Attentive crew. Good entertainment options"
Cons: "The toilet had no toilet paper so I used the paper hand towel and prayed it did not block when I flushed. The beef option was not that great. I should've chosen the chicken."
Pros: "I liked helpfulness of staff that took care of my 11months old son"
Pros: "Flying on economy Emirates was a fantastic experience. It should be the industry standard."
Cons: "The entire experience"
Pros: "Everything from food to seating was quite comfortable."
Cons: "Boarding was a bit more difficult since they did not call boarding zones"
Pros: "In every way this was an excellent flight."
Pros: "I like the food and entertainment options"
Cons: "No food for vegetarian"
Pros: "On time"
Pros: "The AirBus A380 plane is amazing! Really great movie options too - almost too much choice."
Cons: "They randomly chose us to conduct a carryon bag search, which is fine. But they also randomly chose 100 other passengers and there wasn't enough information or staff to do this random check efficiently. Hence, we were more than an hour delayed."
Pros: "I enjoyed the attention to detail and the overall friendliness of the staff."
Cons: "During the boarding process, there was little control and it ended up becoming a mad rush involving all zones to just to get on the plane."
Pros: "Everything was good"
Cons: "What id isn't like is some people will sleep by the time we reached Dubai we missed some important information about the changes in the gates of next flights , they could have announced it just before landing one more time"
Pros: "The ice entertainment is great, from movies to series and such a vast choice to pick from. Was the only thing that kept me going on the flight."
Cons: "For a 8 hour flight the seats are not great. I'm only 5'7" and still didn't feel I had much room for my legs. Food wasn't the best but I've never been a fan of airplane food. Had a good pick of soft drinks."
Pros: "The roomy seat and extra leg room are very nice. Very friendly crew, they made travelling with children a lot easier. Like them."
Cons: "The food is not as good as expected I actually did not eat the food, it was just not good."
Pros: "Great hospitality from the crew and quality plane facilities."
Pros: "I liked the meals"
Cons: "It was hard to push my chair back"
Pros: "Everything i mean whats there not to like ?"
Pros: "The experience as a whole was great!"
Cons: "My meal option wasn't available."
Pros: "Flight was comfortable, plenty of legroom, good entertainment options and food was okay"
Cons: "All flights were consistently delayed"
Pros: "Flight was comfortable, plenty of legroom, good entertainment options"
Cons: "Food service was chaotic, delayed. For the main meal, the hot entree came about 20 mins after we received the tray with the rest of the food. Some snacks advertised were not served at all."
Pros: "Service is fantastic and all the amenities. They pretty much think of everything. The warm towels at the end of the flight, the travel bag for the long international trips were perfect. The staff is very welcoming and helpful and we were in economy so I can only imagine what it must be like in First Class! Also the free entertainment is phenomenal- wide range of choice. We also enjoyed the outside cameras that help you see views from the outside. Pretty cool!"
Cons: "Little more leg room. When the chair in front of younreclines ot gets a little tight."
Pros: "The crew were friendly."
Cons: "wifi wasn't good - I couldn't connect. Wine choice wasn't good (white). Would have preferred a sav blanc"
Pros: "Everything was on time. Very comfortable. Nice service."
Pros: "Friendly crew, excellent entertainment"
Pros: "Pleased with everything."
Pros: "Affordable price"
Cons: "Unfavourable flight schedule- Midnight arrival.. tired."
Pros: "Service was phenomenal as well as quality of food and entertainment."
Cons: "I can not say anything was wrong at all."
Pros: "Crew couldn't have been friendlier!"
Cons: "We had a long layover in Dubai and decided to go out to explore the city. When we went to go back with the same carry ons that we had been using our entire trip (with three different flights with them), They made us check in our hand luggage because it was over 7kg. When we went to talk to the person at the gate about it, he was very condescending and rude and not helpful at all. They were also not nice on the plane. Never flying again."
Pros: "Crew v good"
Cons: "Food .. Fish undercooked ... Aircraft bit dated"
Pros: "Best airline. Comfortable seats"
Cons: "We arrived onetime yet Emirates did not have a gate at SFO so we were parked on the tarmac for over an hour after a 16 hours flight. When we got thru immigration in record time due to the newly installed kiosks, we waited for 2.5hours to get our luggage, there was only one carousel open for an entire A380 airplane with all its luggage and the boxes were piling up on each other, some of them were crushed due to overloading, it took them 2 hours to open a second carousel to offload all of the bags. During this entire time, the Emirates representatives were unhelpful, the local SFO personnel were quite disorganized as well."
Pros: "The upgraded me to Business Class, an unique experience."
Pros: "Too cramped -there was no order while boarding -seats were less spacious -Film was of poor quality and i had to switch off -the buttons were less user friendly"
The staff were excellent, very helpful and efficient
Pros: "It was a decent train ride."
Cons: "Stating it’s a train from the beginning and not having to go from one train station to another."
Pros: "More leg room"
Cons: "Staff Curtsy and overall gestures!!"
Cons: "The entertainment system was very old with minimum selection. My entertainment system actually stopped working. The seating area was very cramped. I called for service a couple of times from my seat, but nobody came."
Cons: "They have a terrible communication problem, they never communicated why the flight was late, they never communicated what they were doing or what was happening. Bad customer service. Bad communication with the client. They told us when I asked several times that we would not lose our connection and that everything was fine and that was not the case. We lost the connection. No one told us anything. Another problem was that the girl in the boarding process removed the suitcases tickets from the boarding pass and did not want to return them, and held it without any cause. The flight staff went looking for us. Pretty sad and disappointed by their service. I understand that they were causes outside the airline but must communicate to the client. They cannot remain silent and say nothing."
Pros: "The crew was terrific."
Cons: "Kayak updated me that my flight would be late. It wasn't. Missed it had to pay $700"
Pros: "Not much, seats are super uncomfortable"
Cons: "Better code sharing with KLM"
Pros: "Seats are comfortable on Business Class. Service is good"
Cons: "Constant delays specially from CDG! Poor cabin service specially on this flight."
Pros: "I like the comfortable seats"
Cons: "Service lag a little"
Pros: "All went right namely the seats but the luggage condition is the worst"
Cons: "Air France is not a low fare airlines, I had to pay 225 USD against 3 luggages which is not acceptable. We should have the right for one luggage per ticket as all other airlines. If I knew this will happen, I wouldn’t use Air France and this will be the last time I buy a ticket on Air France"
Cons: "I’m not sure that short-hop flights should serve solid food. The quality invariably disappoints. Otherwise, all is good with this flight."
Pros: "Average crew. Average seat."
Cons: "They could have controlled screening babies better. They just let them scream....."
Cons: "Surprised one flight that from what it looked to be, once flight took off a older couple came out of the cockpit are and took a seat in business class. I thought I had seen someone in civilian clothes setting in a area right behind the pilots chair. They did return to cockpit area near end of flight"
Pros: "great food, entertainment and seat comfort"
Cons: "Booked with my partner. Ended up sitting apart. Not good"
Pros: "Crew was very nice and the food was excellent."
Cons: "Flight was delayed by at least an hour leaving Paris - a regular situation I experienced with AF."
Pros: "Crew was nice movie selection was good."
Cons: "Plane was late which caused a 5 hour layover in Paris CDG. Food not very good. Entertainment system clumsy to operate."
Cons: "My first flight was cancelled my return flight was delayed by 5 hours They made me check my carry on even though it was with in the size limit which cost 85 euros and when trying to ask why the staff was extremely rude and not helpful worst flight experience I’ve ever had"
Pros: "Staff was so helpful and attentive to our needs.Providing service with a smile."
Pros: "Liked the transfer"
Pros: "The only thing that I like about the flight was that it was easy to boarding"
Cons: "The food was not heat correctly it was cold and I felt that the crew rush to give out the food. The seats are terrible, if the person in front of you reclines you won’t be able to see the screen if your watching a movie and you will see the top of the persons head."
Cons: "Tiny uncomfortable seats."
Pros: "The staff was very nice and friendly"
Cons: "One hour delay without any information on embarking and another hour in the plane before departure"
Cons: "Plane left 45 minutes late. No reason given either when waiting or after late boarding. I didn't eat as I tried to sleep byt narrow seats meant being woken constantly by fidgety neighbour. Fortunately the plane made up most of the lost time and I got my next Air France flight. This one was 50 minutes late departing."
Pros: "Very helpful cabin crew and did well to communicate in English to me. Flight was on time and landed ahead of schedule"
Cons: "Entertainment system had to be rebooted as it did not work Small screen handset was not working for the entire flight food selection was not as big as KLM or China Eastern Bathroom on board was smaller than KLM or China Eastern which meant changing into more comfortable clothing for the night flight"
Pros: "Crew were pleasant most of the time"
Cons: "Boarding process is total chaos Took 40 mins to.check in at desk , pre ordered for wheelchair Never showed ...total zoo Beds advertised as lie flat bu they are NOT 180 degree flat , legs hang down - bad for circulation"
Cons: "The seat seemed smaller and space was very uncomfortable. The boarding process was very painful because we had to wait for a longtime."
Pros: "Sometimes you get surprised, with this specific flight, we had an excellent young and perfect cabin crew. Thanks, Joon!"
Pros: "The service"
Pros: "What’s not to like!"
Pros: "Whenever I travel air France I get a reminder of what customer service looks like on a flight. Incredible crew, great experience"
Pros: "Cabin crew very friendly and caring."
Cons: "Airport services and lounge are OK."
Pros: "Crew very professional and nice food Boarding process well organized"
Cons: "Poor seat comfort in business class and no entertainment for a flight lasting more than 1h"
Pros: "Friendly people on board"
Cons: "Crew was not very responsive. It would take over 45 minutes for them to respond to a customer call. Plane landed and we were kept on runway for 1.15 hours and crew only checked in with us twice during that time. People were panicking regarding missing their connections"
Pros: "Flight went smoothly"
Cons: "Flight left late The seats are small and crowded There are no entertainment options"
Pros: "Not much"
Cons: "Plane late departing allegedly because of cleaning the plane, but why was the cleaning done that late? Also, ground crew remarkably uninformed about what was going on in the plane. Poor communication between plane and ground crew. No explanation from pilot as to continuing reason for delay even after we boarded. Departure time, 1.00 pm, boarded at 1.10, actual departure time 1.45, causing me to almost miss my connection and definitely causing my bags to miss the connection."
Pros: "The crew was very nice and helpful."
Cons: "The food was really poor. The chicken was as dry as it can be. The food taste was poor. I flow 3 weeks ago with KLM and the food was pretty good for flight food. Plus I didn't get my baggage at the end."
Cons: "The flight arrived late with no clear explanation as to why. Then there was no EU queue at immigration, so more time wasted."
Pros: "The flight was good overall. Friendly crew good attention."
Cons: "There was a delay due to technical dificulties in previous flight. This caused a delay in take off and no AC while waiting in the plane for 40 minutes."
Pros: "The food was good, the staff was very friendly and very nice,"
Cons: "The seat configuration in economy is unacceptable, the leg room is terrible and overall a very uncomfortable flight of more than 7 hours"
Cons: "Delay over an hour"
Pros: "Efficient boarding. Interesting hot food. Entertainment variety very good."
Cons: "Business class seats hard. Did not flatten out for sleep."
Pros: "Boarding was fast and efficient. Flight attendant staff were friendly and very courteous."
Cons: "Vegetarian food choices are too limited. Snack and beverage availability on long flights like this are too few and far between."
Pros: "Same as above, the crew was very friendly and the food was great."
Cons: "Seating was cramped and uncomfortable for a tall person."
Pros: "Friendly crew, clear information about the delay"
Cons: "Chaotic boarding process at CDG and my seat was broken"
Pros: "the seat was tight and doesn't recline if the person behind you is leaning on it. wouldn't let us board because it wasn't the right group yet forcing us to stand on the side for 30 minutes until they started calling our group again."
Cons: "More layover time. We bare made our connection to Milan because of need to clear passport line."
Pros: "Love the ability to watch films on my device by way of United WiFi"
Cons: "Better snacks"
Pros: "It’s ok. The airplane is not comfortable. It’s old and small"
Cons: "A mechanic issue with a fan in the cargo hold kept us from boarding for 40 minutes. Once we boarded and got out onto the tarmack they discovered an issue with the GPS. We sat for 2 hours before going back to the gate. Maintenance came on and fixed it. Then we took off.. 3 hours late"
Cons: "proverbially poor United service, this time compounded by weather-related flight delay. when gate agents are nowhere to be found and all the information one gets is terse departure update via the app, one knows that flight should have booked on a different airline."
Cons: "The the business class seat outlet is more comparable to premium economy. Never seen 2,4,2 in a business class.."
Pros: "A lot more leg room. Seats more comfortable."
Cons: "Seats were a little uncomfortable but overall not bad."
Cons: "Just a couple passengers slow to get suitcases in overhead slowed people down. Nothing United needed to fix. You all were great. Loved the flight attendants’s humor too."
Pros: "Good flight, nice staff."
Cons: "Food not the greatest and flight over-crowded."
Cons: "Entertainment system broken. Ground personnel obviously not informed by crew. I have the impression everybody at UA has stopped caring."
Pros: "The speed we traveled"
Cons: "I have a medical condition that requires me to take medicine during the flight which my wife administers for me and they would not sit us together even thoe when I purchased tickets I requested seats together"
Pros: "Staff is great and on time"
Cons: "It was Hot...AC was not really working"
Pros: "The plane, crew and boarding was great, and the food and drinks were quite good. Legroom in standard economy class was passable for a 6'2" person."
Cons: "I booked through the United website as trip from US, have Silver status on United, and Lufthansa's policies of not allowing advance (1-2 mo before flight) seat selection (never on UA nor LH websites) are just horrible. Hard to get through on 800 number, and 1 day before trip answer was still to do it in Frankfurt. Economy plus was $1000 more/person, and even then no guarantee I could choose a seat far in advance. Then, at computer kiosk in Frankfurt, they had a wrong diagram of the plane,as we ended up on what turned out to be a no-recline row which I would never get. I'm 6'2", 230lbs, and wasn't able to sleep on that flight. Had I been able to reserve a seat behind a bulkhead or in exit row 2mos in advance, I would have been fine."
Pros: "The staff was pretty polite and helpful"
Cons: "The plane was old, seats didn’t recline and I thought all flights over 4 hours had screens and not personal device entertainment. I was able to use but it’s not conducive to the overall experience."
Cons: "The flight was delayed for a half hour. No one announced anything about the delay until we were almost leaving. It would have been nice to at least share what was happening and when we could expect to leave. Delays are always frustrating but especially so late at night and when no information is given."
Cons: "My only real issue was that, upon checking in online, I was informed that my boarding pass would be emailed to me. I don't believe it ever was. I checked all of my various email folders, including spam, and saw nothing."
Pros: "Gate agent was sincere and professional."
Cons: "Aircraft cabin temperature far to warm and uncomfortable."
Pros: "everythinf was geeat ! on time Departure and early arrival"
Pros: "Fantastic service! Much obliged for everything!"
Cons: "No beverage offered during the entire flight. Plane was on the runway for about 40 min prior to take-off. What a waste of time!"
Pros: "The only reason they have two stars instead of one is that the flight crew was good, and flight in general was ok. Also United service counter went above and beyond to help me with my situation, and I am grateful that they were able to rebook me on a new flight and check in my luggage without issues."
Cons: "There was no one at SAS service counter... I had to Google my flight number to find out that I actually had to check in with United since it was actually a United operated flight. Why was I not informed beforehand?? My itinerary said that this is SAS flight, how was I supposed to know that i was supposed to go to United?? Because there was no one at SAS counter, I had no one to ask, I ended up waiting for the counter to open for an hour. When I found out I had to go to United, it was already too late for me to check in so I ended up missing my flight. Thank god for the agent at United however, who helped me rebook my flight and check in my luggage."
Pros: "I enjoyed the turkey and cheese pretzel sandwich, but I found myself unable to get comfortable in my seat. I have tailbone issues and I was in pain the entire time being that the seat was so cramped and hard"
Cons: "I found myself unable to get comfortable in my seat. I have tailbone issues and I was in pain the entire time being that the seat was so cramped and hard"
Pros: "Pleasant crew"
Cons: "United has the least leg room & poor entertainment options."
Pros: "Not a damn thing apart from getting off the flight"
Cons: "The fact that i was ripped off, by flying United and not ANA. I have flown UNITED 7 Times now and i wanted ANA just to get away from UNITED, and i get UNITED again!!! Total rip off"
Pros: "I'm glad I didn't get kicked off!"
Cons: "I did not like the boarding process and I had a fear of being kicked off."
Cons: "This was horrible. There was a delay and there was no announcement in the terminal. If I had not been checking my email I would have had no idea. I kept getting emails from UA with different times and they were all wrong."
Pros: "The entire service from boarding to flying was efficient and punctual."
Cons: "The snacks and no beverage, however I understand the flight was super short."
Cons: "Was not given an option to change flights"
Pros: "Comfort of plane"
Cons: "Delay boarding, wait for a seat ticket, and gate to next terminal"
Pros: "Crew on board was nice"
Cons: "extensive delay from maintenance prior to flight,"
Pros: "Boarding went well, Flight was smooth,"
Cons: "Not only the Gate, but the terminal was changed with out advance notice. I got to Terminal C- listed on my boarding pass, only to check the screen to find they switched to Terminal A, which meant exiting the terminal C and taking a bus to Terminal A. Only as I was boarding the plane did I receive a late text telling me there was a Terminal change. The flight attendants passed me by with the drink cart and never came back to service me"
Pros: "Flew on Delta Airlines"
Cons: "Had to run to Delta and barely made that connection."
Cons: "Delayed boarding, no overhead room, change of gate.... Kayak informed me of gate change and delayed flight easily 30 minutes prior to board change in the airport"
Pros: "Easy to print ticket, United employees readily available."
Pros: "The plane left on time, the morning after a huge storm that stranded thousands."
Cons: "The seats and sharing the row with an extremely overweight woman."
Pros: "The flight was on time."
Pros: "Flight left on time."
Cons: "It was berry cold on the plane!"
Pros: "Staff and crew"
Cons: "Major delays at Chicago O Hare, little to no communication. Passengers were not told what was going on, or the reasoning for our plane being so late. 3 hour delay boarding, and also sat on runway for another 1.5 hours before takeoff. Once landed in Dayton, could not pull up to a gate for another 45 minutes. So much wasted time. I purposely picked an early flight so I could have more time with my family. Had to cancel my family dinner plans that night due to an extra 5 hours wasted."
Pros: "Help from crewvand updates on delayed flight"
Cons: "I have alloted enough time for my next flight. Your airline crew in PhX did not extend any help in my problem even i asked them very polity in two instances. For me not to miss my flight i left my baggaes in the conveyor and I have to disturbed my friends in sfo to get my bags. I want to be conunmpensated with your poor service. Im expecting your respond"
Pros: "Plane was amazing. Crew great."
Cons: "Portion of food was extremely small.music selection could be more up to date."
Pros: "nice crew feeling safe had my luggage very fast (in the airport)"
Cons: "airport was VERY packed! I arrived to the gate 10 minutes before my flight. I asked for window seat (I was not able to make my seat online because of my passport) and they wanted me to pay 10 minutes before the flight for a window seat!! fortunately the plane crew let me sit on window seat since there were lots of empty window seats. The food was not good. The crew was trying so hard to give as less as possible. They were asking "do you want...?" before giving anything. You either need to be awake the whole flight or there is a good chance to miss meal!"