KIX - JNB
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KIX — JNB
Dec 2 — Dec 91
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1 adult
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Fri 9/12
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Top 5 airlines serving Osaka Kansai Intl to Johannesburg OR Tambo
Scores according to KAYAK customer reviews8,2
Qatar AirwaysOverall score based on 12087 reviews
8,2Boarding
8,1Comfort
8,6Crew
8,2Entertainment
7,9Food
Airline reviews
I would recommend my friends to travel by Qatar airways and enjoy the pleasure of serene journey .
I would recommend my friends to travel by Qatar airways and enjoy the pleasure of serene journey .
I was so happy and at ease with the crew 100 %the best ever
Smart and friendly staff
This flight was cancelled
Pros: "Great crew! Excellent business class suite"
Pros: "Yes loved it"
Pros: "Crew did a great job keeping the long 11hour flight manageable!"
Pros: "The crew was really nice and very attentive."
Pros: "Perfect"
Cons: "Perfect"
Cons: "They do not understand the word priority at Doha airport. Business class passengers boarded last."
Pros: "N/A"
Cons: "We were told to board, but then kept in another area close on 1 hour before we could get on the plane and this area had no bathroom facilities. The spread of seating on the plane made no sense with many open seats but also many squashed rows of people. The crew was visibly tired and irritated, they also ran out of a few catering items. It seemed as if last minute, a few different flights were combined into this one which lowered the quality."
Pros: "Food and leg room"
Cons: "All was fine"
Cons: "The vegetarian option for breakfast was a stale waffle with apple compote. Inedible."
Pros: "Food selection. However, the snacks need to be readily available on long flights."
Cons: "Entertainment is lacking behind other international carriers"
Pros: "The crew was amazing and welcoming and warm."
Cons: "The toilets was not clean and the boarding delayed without any explanation"
Pros: "Nice crew, 1 hr free WiFi"
Cons: "Significant delay on jetway, temps uncomfortable,"
Pros: "The leg room was huge, the food was excellent and a lot and the customer service was great not my first time to fly with Qatar and it won’t be my last, the made my trip worthwhile. Thank you"
Cons: "No complaints great flight"
Pros: "The crew were very friendly and helpful."
Cons: "It seems the major airlines use older aircraft when the destination of the flight is a third world country(or Africa). The seats aren't as comfortable and the entertainment system (screens) are not as good as a Qatar and Europe bound flights."
Pros: "The flights attendants were very helpful and polite. What I enjoyed the most was the level of comfort I had. I was able to sleep for almost the entire flight. That's why it felt like it wasn't even a long flight."
Cons: "We did leave a little late but it was out of the control of the pilots and flights attendants."
Pros: "There was adequate seat room. The device was good."
Cons: "There was nothing I didn’t like."
Pros: "Staff was great"
Pros: "Thank you for a very good flight experience both from Philadelphia to Doha and Doha to Johannesburg."
Cons: "The breakfast options could have been better, but I was fed and happy, and the flight attendant was kind enough to bring me green tea when it wasn’t readily available on the cart."
Pros: "Food , Crew , Plane, Cleanliness and Entertainment were good."
Cons: "Didn't like the fact that I was never notified through email that the flight was from a different , newer airport in Islamabad. Originally my booking was from Benazir International Airport Islamabad but on the day of flight when I went to that airport , it was totally closed for operations and flights. And I asked people in the street e.g taxi drivers etc which airport my flight could be from. They told me that a new airport in Islamabad had become operational and my flight could be from the newer airport. I went to the new airport but I was late for boarding because my time was wasted in going first to the Benazir International Airport and then rerouting to the new airport. Fortunately the fight from Islamabad to Qatar was delayed and I was able to make it to the boarding and flew from Islamabad to Doha."
Cons: "Seat to LA was broken"
Pros: "I was surprised with the quality of gluten free meals served for me, it was well organised and taken care of where I never had to wait. My flight schedules were changed few days before departure by Qatar Airways, but only thing I had to do was to confirm that I have noted, my seats and all the rest of details intact, excellent."
Cons: "When the flight is changed by airline for their convenience, they would have given preferential treatment to the passengers involved. We had to bare the cost of food and make us comfortable on our own due to the delay in transit."
Cons: "The website is not easy to navigate."
Pros: "Same as above"
Cons: "Same as above"
Pros: "the crew as more customer friendly, and it appeared they really take care of customer, not just put some words on paper."
Cons: "i have requested the child meal on the web site and also requested the seat preferences, however when i boarded the flight, i came to know that they have only honored the seat preferences but not the food. on the serving menu, the veg option was available but we informed that the veg is available only if we have requested it on the web site, i had to survive with add-on food but not the real meal. crew were struggling to serve food for us."
Pros: "The crew aboard the flight were kind and thoughtful and definitely oriented toward service."
Cons: "The security process at the gate was really disorderly. Perhaps it is because it is a new and extra step required by the US but it was definitely not efficiently handled."
Pros: "The Qatar Airways price."
Pros: "Flight was as scheduled"
Cons: "Did not like the entertainment"
Cons: "Same as above"
Pros: "The friendliness of the staff from check in to arrival!"
Pros: "The service and the food were amazing!"
Pros: "I freceuntly fly between the US and South Africa and only fly via Qatar Airways, and every experience thus far has been great. The food is good quality, friendly crew and I would recommend it to anyone."
Cons: "The sandwiches are a little dry and movie selection a little limited."
Pros: "Exceptional staff, nothing too much trouble. The aircraft is new and all facitlies great. Will fly with Qatar again"
Pros: "Unfortunately..."
Cons: "...as mentioned, I don't have the pleasure of rating this flight because of the boarding delays and missing the flight. Very disappointing."
Pros: "Great selection of movies and tv shows"
Cons: "Entertainment screen is too dim even on highest brightness setting"
Pros: "Service of air stewards very friendly and polite"
Cons: "This goes for Qatarfigjta from harare to Doha and Doha to Washington DC and back. I am not going to give individual report on each one. Food - my daughter could barely eat anything and the vegetarian meals were stone cold most of time. It was hard to eat at Qatar airport because not only is the food terrible (Burger King and bad Asian food) but outrageously expensive. Our media system did not work for one leg. ** way to many ads on your media system. Every time you watch a new TV episode, you have to sit through 5-6 ads for stuff that is not interesting and the same each time. ** plane info on media system keeps reverting to Arabic even when English is indicated as preferred la gauge. We had to place our iPads in checked luggage for flights from harare to USA as we went through Qatar. *** I asked for quiet seats and was given seats near kitchen and toilet even though I booked in hours in advance. One leg had my ten year old daughter and I in different rows even though I checked in 4-5 hours in advance Of flight . ** staff moved my hand luggage without my permission and without informing me - it was stressful trying to find it."
Pros: "Excellent experience overall, the food was decent, the seats were comfortable and had enough space for me at 6ft tall, the staff were very friendly and helpful, entertainment selection was good with plenty of new movies out. I had no problems with my layover. The baggage allowance was great as I had extra luggage from my trip. I'm very happy with their customer service, the day before my first flight I received a phone call from Qatar's customer service saying that due to delays I wouldn't be able to make my connecting flight to Edinburgh so they would like to book me on another flight instead of me having to wait 24 hours in Doha. I was thoroughly impressed with this service."
Cons: "I did not have wifi available from Doha-Johannesburg"
Pros: "Really helpful i was the first one out from airport because i was assigned wheelchair."
Cons: "Everything was all set. Only shortcoming was No free wifi"
Pros: "The was very hospitalty"
Cons: "Every thing was amazing"
Cons: "Late gatw announcement so we waited for quite sometime in front of the electronic board"
Pros: "Great crews, excellent airplanes, wonderful in transit experince."
Cons: "In flight coach meals were average."
Pros: "On time departure, friendly crew. Comfortable seats for economy class, plenty of entertainment options. A pleasant experience"
Cons: "The food was okay. The hot wrap/calzone served first was not very tasteful. The breakfast/brunch was better. Not much to dislike overall."
Pros: "Again on time and effortless boarding made the overall experience a good one."
Cons: "Our suitcase was damaged...still in the process of trying to get it fixed. Hopefully it will be done soon. I will then update this report. Could maybe clean the toilets as it did become a bit messy."
Pros: "The food on foreign airlines is so much better than on american airlines (they even offer something in economy class on short local flights)."
Cons: "The seat spacing on the 70-minute flisght was a little cramped - it would be even worse for a taller person than I (at 5'10")."
Pros: "Considering how long it was, not much could have been better. It wasn't too crowded, so the seat next to me was free, which made getting some sleep easier."
Pros: "Seat and space"
Cons: "Food was pathetic."
Pros: "The service from the crew was amazing"
Cons: "The food was not bad compared to some air lines"
Pros: "Friendly crew"
Cons: "It was okay"
Pros: "The crew was cool."
Cons: "More flexibility in terms of upgrading seats and changing flights while at the airport, especially if there is availability."
Pros: "Yes comfortable flight"
Cons: "Toilets to be checked for cleanliness more frequently."
Pros: "Attendants and aircraft comfort was excellent"
Pros: "More comfortable seats More choice with food"
Pros: "Yes I like the services and then you will have good stuff for goods"
Cons: "Flight lest 2 hours late. Didn’t have my choice of meal. Cabin crew very inattentive. Worst flight ever with Emirates in business class"
Pros: "Was ok"
Cons: "Water bottle to all the passengers."
Pros: "Crew was very nice"
Cons: "Seat was very uncomfortable (in comparison to the other emirates flights I’ve taken), and the bathroom was very dirty (trash was full and towels were piled up on the sink)."
Pros: "Smooth flight"
Cons: "I wished I was in business class..."
Pros: "Great service and attitudes by staff."
Pros: "Direct flight"
Cons: "South African airlines allowed me to reserve a seat. But Emirates didn't have it in the system when I checked in."
Cons: "Because my husband and I couldn't complete the online check in, we ended up sitting on different ends of the plane."
Pros: "I love everything about Emirates."
Cons: "N/A"
Pros: "Nice flight sttendents"
Cons: "Seats too small"
Pros: "Efficient and good actually good for airline food"
Cons: "Electronic equipment a bit out dated and below standard"
Cons: "Horrible service. Flight delayed for almost 4.5 hrs at the DFW. Missed connecting flight and requested them to switch another carrier. Request was denied and put in a red eye flight for next day. Pathetic Airlines"
Cons: "Services must be improved as far as hospitality is. Concern"
Pros: "Good leg room"
Cons: "For an 8 hour flight - we were given a sandwich and breakfast. Expected to be served dinner and breakfast given the time."
Pros: "Friendly crew"
Cons: "Service from crew slow and when you ask for something they sometimes forget to bring it"
Cons: "Food did not meet the usually high standard associated with Emirates . The menu was bland and the main course was served cold."
Pros: "Crew was friendly, food was good and entertainment great. Space between front row seats in economy class was good."
Cons: "all good."
Pros: "The flight from Johannesburg to Dubai on an Airbus A380 was the best , the return was on the 777ER it's a bit older avoid it if you can, I prefer the a380 it's roomy, more comfortable and modern, the food was good, the cabin crew very helpful and friendly and both flights were on time. I'll be flying only Emirates from now on"
Cons: "Just the coffee was terrible lol,"
Cons: "Late boarding. Thought I was flying emirates and turned out to be Qantas. Seats not as comfy. They lost my luggage. Took 2 days to get it back."
Cons: "They didn’t have enough landing cards in English, the aircraft temperature inside was too cold, the staff didn’t close the curtains to the galley area and made noise and light while everyone is trying to sleep, our baggage came out last despite having priority tags and the boarding process from the lounge in Dubai with lifts was very combersome"
Pros: "Service and crew were excellent!"
Cons: "Movie selection somewhat limited"
Pros: "E v e r y t h i n g ..... I understand now why they are the number ONE airlines in service. We travel enough to see the BIG difference. Thumbs up. Please don't change !!!!"
Cons: "Nothing"
Cons: "Food was not tasty or interesting."
Pros: "Good movie choices"
Cons: "Boarding delayed, no information given to passengers Rush and push Not enough seating at airport Food was okay, so so Crew was okay, no compliments nor complaints"
Pros: "Service is phenomenal, comfort of the seats and in flight entertainment was fab."
Cons: "Food was mediocre, but then again haven't ever had a wonderful meal on an aeroplane before!"
Pros: "Crew was lovely and very helpful. I felt very taken care of. Amenities were great! Got plenty of food and drink. Overall very comfortable."
Pros: "They still catch my attention, and while traveling with them I continue to enjoy this airline."
Cons: "As per my Oslo - Dubai review (read there for more details), they cancelled my flight, put me on a flight a day later, and then left me with the bill and the inconvenience. This was the connector out of Dubai and back to Johannesburg. I've flown with them many times and I've picked up one or two small cut backs they've made like no hot towel when you get onboard, only before your arrival, and the meal seems a little more slimmed down (but still pretty tasty), They used have one or two extras which they've now taken away. Not sure why?"
Pros: "Excellent"
Cons: "Nothing"
Cons: "Rude and racist cabin crew!"
Pros: "The crew member was excellent,she went all out to make my journey easy and comfortable.I have sent an email to her superior,please use her as an example.if all attendants can serve and see to passengers like her will be beneficial for emirates"
Pros: "Friendly staff awesome planes wonderful experince"
Cons: "Service was a bit slow. Drinks and food took quite sometime to arrive."
Pros: "I love the wide variety of beverages. I also enjoyed how many times they passed through the cabin to offer us drinks."
Cons: "I have been on the newer planes and the TV functionality is great. However, the older versions have poor quality TVs with horrible functionality. The touch screen does not respond to your finger and sometimes you can't even get the remote to work. They definitely need to update the technology on all planes."
Pros: "It was a smooth flight"
Cons: "It was ok"
Cons: "The lack of attention by the crew was unexpected,"
Pros: "The food was delicious, and I received the special meal I had requested with no problem. Again, great selection of TV shows and movies."
Cons: "The crew seemed a bit put off, just not very friendly. Maybe something had happened that put them all in a bad mood I'm not sure. Despite this they did help people without complaint, but you could tell they didn't want to be there. Again on this flight the TVs were an old model that was difficult to use, you had to push really hard and finagle your finger to get it to read what you were pressing."
Pros: "From the top to the bottom, everything was excellent except for..."
Cons: "...the boarding, which was somewhat chaotic. An announcement was repeatedly made that the final boarding call for the flight had been issued, and suddenly the entire assembly of passengers waiting before the gate stood up en masse and moved toward the gate, where we ended up standing for twenty or so minutes while the passengers were boarded in sequence according to seat assignment. I'm certain that Emirates has a protocol for gate announcements, but one of their employees certainly didn't know what it was."
Pros: "It was a short flight but I was able to look at the entertainment section and when I compared it to the previous flight on Korean Air is was far better."
Pros: "Granted I was tired after being in transit for 24 hours, but this final of 4 long-haul flights was a real bummer compared to the other flights. Boeing 777 packed to 100% capacity."
Cons: "Really cramped and squished compared to other flights. Toilets at DXB were filthy (I searched around for the cleanest, which was still disgusting), with the cleaning attendant standing around in the restroom doing nothing. Duty Free shops really expensive compared to European airports. Meal on board (breakfast) was really terrible (and that taking into account that airline breakfast is always bad), really the worst I've ever had on a plane, even the Croissant was chewy and very dry. Emirates has become a massive sausage machine people-mover. It has loss its finesse and exceptional service."
Pros: "The staff were wonderful and efficient. The toilets were clean and the food was much better than my first flight with emirates although the portions were small on the main meal with only four spinach ravioli offered in a tomato sauce."
Cons: "Passengers do not fit on to their seats and overflow into the space you are occupying which is so tiny as it is. There is not enough room to even reach down to pick something up if you drop it. Overhead lockers are full. I think planes either need to be redesigned with sleeping compartments (such as the second class compartments the trains have) for overnight flights or seats need to be slightly larger to make up for the fact most people are larger today."
Pros: "Smooth flight, nice crew and decent food. Good infotainment although I couldn't find live TV in the Menu."
Cons: "The plane was uncomfortably COLD and DRY! Had two blankets on me and still sneezing. Seats were TIGHT!! Unbelievable!! Such a large plane had seats as small as baby car seats! Left the plane with red eyes, dry nose and aching joints!"
Pros: "Overall the service and food was nice."
Cons: "I was not able to recline my seat, so did my daughter. This happened for the first time with Emirates. It was a 16 hrs flight and gave me back ache since the passenger in front kept his seat reclined all the time. it gave me less leg room as well."
Pros: "Lovely online and phone customer service reps. Comfy flight with good entertainment (tv)."
Cons: "My baggage (x3) was delayed 3 days, which was frustrating to say the least. I received no apology email or flight discount/refund/coupon, etc."
Cons: "Sitting for 16 hours. Airlines should provide some seating option where you can stretch your legs in a horizontal position"
Cons: "THe Hostess was not attentive and had to ask for things a few times. No goody basket was given although some pax did get it."
Pros: "Nothing"
Cons: "Flight was old. Late departure due to weather and missed connection at Dubai. Agents issued a boarding pass for the next flight after 6 hours. On the gate I was told that my boarding pass is not valid as some other emirates agent marked me as no show for the missed connection, effectively cancelling my ticket. Some how got the new boarding pass 30 mins before departure. Obviously Emirates could not load my checked in luggage since there was only 30 mins left and preferred not to tell me also. Missed the luggage and had to spend 1 hour waiting near the belt and another hour filling up the complaint. Horrible flight."
After cancelling our connecting flight from Hong Kong to Bali, forcing us to book that leg with another airline, they didn’t want to check our bag all the way to Bali because it wasn’t a partner airline. They finally relented, but our bags still didn’t make the connection through Singapore and arrived a day later.
The booking on line for us senior citizens is very confused to use especially we are not efficient at it. Questions asked going around and around. Better go to a travel agent and have them done for us. ESP the pre check in and order of meal. A third person with experience help me to complete my pre check in. HORRIBLE !
Pros: "Great crew"
Cons: "N/A"
Pros: "The whole service went smoothly without rushing."
Cons: "The original flight I listed for was canceled without any notification until I arrived at the checkin desk."
Cons: "There is only a food box which contains a small sandwich, a small cake and a small cup of fruit pieces with a drink of 250ml ice tea for this three hour flight. I would think this kind of catering is not good enough."
Pros: "Professional and friendly Crew & the movies"
Cons: "Too cold, seats to narrow, food not so tasty."
Cons: "Boarding had two long lines for economy. Not clear what the system was. Could have been a bit more organized"
Pros: "Was pleasantly upgraded from Economy to Business."
Pros: "Seat was fine. Crew were helpful"
Cons: "Movies were a repeat of the outbound trip"
Cons: "Same as before. Dirty and smelly. Food was ok."
Pros: "Crew was very efficient and boarding was easy."
Cons: "The flight was late."
Pros: "was upgraded to a very comfortable flat bed seat been a very long while a cx flight was on time"
Cons: "food quality and entertainment system choices are poor - flight attendants constantly on the pa for meaningless messages that given in languages"
Pros: "Comfortable seats and entertainment"
Cons: "Food even for short flights"
Pros: "The crew was professional and friendly."
Cons: "No bottled water on the plane. Tap water was lukewarm. A blue light came on constantly in the darkened cabin. Would never fly the airline to Hong Kong again."
Pros: "I am so blessed for their upgrade to primum economy, that was incredible experience for me and my two sisters. Thanks"
Cons: "My earphones was broken, a little bed for me. Entertainment without sport news."
Pros: "Familarity with airline"
Cons: "Limited food options. No drinks service."
Pros: "Food. Space."
Cons: "When the front passage reclines, the TV screen was too close for comfort."
Cons: "Everything is fine"
Pros: "Everything was good."
Cons: "Our flight from HK to LAX we were told that the pilot refused to wait for us even if we arrived in HK from cebu at 11:35 of July 29 and our flight to lax was at 12:05 .Cathay couldn’t do anything about it. We were billeted in a hotel far from the airport with free breakfast but no lunch was provided and the earliest flight they could give us was scheduled at 16:35 of Juy 30. Upon returning to the airport I asked a cathay staff regarding provisions for lunch but I was told there’s none.Overall our trip both to and from LAX were very uncomfortable and inconvenient. I hope Cathay will do something better in situations like we encountered. As of this writing I and my husband are still at HK airport waiting for our flight to LAX."
Pros: "The food was great The staff were lovely"
Cons: "Not being informed that I could check in online Having a middle seat More movie choices!"
Pros: "My checked luggage bag was damaged. I noticed the damage only after I I reached home. However, when I reported Cathay Pacific baggage staff were very helpful and professional. I know several airlines who hide behind bureaucratic procedures to stonewall customers. CP is not one of them. Excellent service, before, after and during the flight."
Pros: "Always in time for landing and take off always before schedule"
Cons: "Present long security questions and many times checkings at airport before departure specially from Hongkong"
Pros: "Very good service. Professional and friendly"
Pros: "I liked the movie selection they had for entertainment—many choices. Most of the staff were very friendly, but there was a bit of a language barrier which made it a little difficult to ask for something. They are also attentive, so if you press your call button, you don’t have to wait half an hour until someone helps you."
Cons: "Most of the meals were awful. I barely ate on the flights (except the dessert), but how good can airplane food be really... The seats are pretty tight and uncomfortable. They are too upright, making it very difficult to sleep. On one of their planes, the seats didn’t recline at all. I recommend paying a bit more for extra leg room ($150) or flying business or first class even (for long flights)."
Pros: "Nothing"
Cons: "Everything"
Pros: "On time."
Pros: "The flight was not full so it was a very comfortable flight. We enjoyed the dumplings for breakfast!"
Pros: "I received more than expected"
Pros: "Food was good and seats were comfy :) Quick boarding and timely departures which I really like coz it got me to the destination pretty on time compared to other airlines."
Cons: "Delay from hk to osaka :( but understandable due to technical issues ans weather"
Pros: "Got me from point A to point B"
Cons: "No leg room for such a long flight. My knees were touching seat back of passenger in front of me without the seat leaning back. Attendants not readily available"
Pros: "Customer service and food was great"
Cons: "Planes are old do not have larger entertainment screens and don't have wi fi"
Pros: "A free upgrade to premium economy - I think the flight was over booked."
Pros: "Seat was good."
Cons: "Lounge in Chicago terrible...lounge near gate in HK was disgusting. The nice lounge closed too early. The food was passable The flight crew was mixed...a few nice ones, but most were unfriendly Ala American or BA Bathrooms on plane not in great condition"
Pros: "All the Cathay staff members I dealt with were great! At the airport they were very helpful in getting me onto another flight, as my flight had been delayed, which in turn would make me miss my second flight. All the cabin crews were very friendly. I think that the people that work for Cathay make up for a lot of what Cathay lacks in other aspects."
Cons: "There was not enough information about the flight delays and the causes for these delays. It was a little stressful and rushed as my layover in HK was quite short. The boarding process could be a lot better if people were boarded according to rows. Food on most Cathay flights in general was pretty disappointing. It would also be great to have wi-fi on the flights. Especially considering how long some of the flights can be."
Pros: "Overall from accommodations to friendly staff my experience with the Cathay Pacific air is outstanding. I will recommend it to all of my family & friends! Thank you CPAir!"
Cons: "Nothing"
Cons: "The first flight to Hongkong was delayed for 1 hour, so the connecting flight to London was change to a flight 10 hours later. Then that 2nd rescheduled connecting flight moved 10 hours later was AGAIN delayed!!! Wasted 1 day that would have been spent nicely in London. What a way to ruin our London vacation by Cathay Pacific."
Pros: "Happy to have goodnight on the flight. Was scared to fly on such a long flight because I'm a decent sized guy. I was even more afraid when I realized I was out in a middle seat. However, the seats are relatively spacious, even in economy and my knees weren't hitting the back of the seat in front of me. I also appreciated that we could get up to grab water or juice at any time during the flight."
Cons: "Boarding could be more organized."
Pros: "Overall service excellent."
Cons: "The gap time between the connecting flight is short u have to pass the security and after that a long walk going to the gate of the next flight other than that it's excellent. My concern is if the passenger has a health problem he/she going to have a shortness of breath. The crew/staff who assist me excellent."
Pros: "Comfortable flight"
Cons: "They ran out of the most popular food by the time they served us, and we were half way!"
Pros: "For a long flight, it was comforable."
Cons: "There could have had more fruit for snacks."
Pros: "Ease of boarding."
Cons: "Only served 2 meals the whole 15 hrs flight."
Pros: "Timeliness, Ease of boarding and friendliness of crew."
Cons: "food was OK."
Pros: "Crew was pleasant."
Cons: "First and international flight - the seats are cramped, the meals are extremely 'blan' and the entertainment selection was not very good."
Pros: "Check-in and Boarding was the most enjoyable portion of the flight."
Pros: "crew was great, seaating was best and very comfortable, seem;s seat's were a bit wider and little more leg room. Fight's were on time and landed early, food was very good and service was top's"
Cons: "there was nothing that I didn't like"
Pros: "Kind, patient, welcoming crew that was efficient and helpful"
Pros: "Food was good. Crew were very nice and supportive."
Cons: "Nothing to complain."
Pros: "The flights were mostly on time (except out of Manila because nothing is ever on time in the Philippines). Plane was spotless. Crew was very professional. Food was better than most."
Cons: "There could have been a better selection of movies instead of movies that appeal to teenagers. Ground staff somewhere along the way (likely in Manila) stole my brand new luggage tags from both suitcases. BUY YOUR OWN YOU THIEVES!!!!"
Pros: "many choice of movie & language."
Cons: "long queue at check in counter due to high season. I was at airport 2.5h before boarding but not clear coordination by grand staff and many times disordered the queue. not only waste time but also got seat far from my daughter, last ran to the gate. Terrible! Flight attendance were rough."
Waited 45 minutes for the pale to get cleaned up. Almost missed my next flight. My bags didn’t make it to my final destination.
beware of tight connections at CDG... big airport , bussing from the plane is time consuming...
Luggage handling. Arrived in Johannesburg without my luggage. Communication regarding lost luggage is basically non-existent.
A really excellent and comfortable experience. No wifi in my section of business class though - would have made it perfect.
They just let people fly without properly using the required mask
Pros: "La ponctualité."
Cons: "Variété des boissons proposées."
Pros: "The seats were spacious and the crew was wonderful. The crew actually made the long flight more tolerable. Will seek out Delta/Air France for further international flights."
Cons: "Boarding (by bus) was a total chaos. I had to stand for about 50 minutes, either on the crowded bus or, after climbing with great difficulty three flights of stairs to a high jet-bridge (I am 76), standing there forever with 200 persons waiting to get access to the plane. Totally unacceptable. They started the boarding process early (50 minutes before departure), but passengers were allowed to actually board the plane at the time it was supposed to take off."
Pros: "Not much, seats are super uncomfortable"
Cons: "Better code sharing with KLM"
Cons: "Crew on the ground was very rude"
Cons: "Entertainment worked sporadically"
Pros: "The whole crew is so kind"
Cons: "Delta made my whole first flying experience the best."
Pros: "Great crews, excellent customer service"
Pros: "The crew"
Cons: "Seats! They were too small!"
Pros: "The crew was friendly!"
Cons: "Once again no vegetarian options."
Pros: "Everything! It was a wonderful experience."
Cons: "Nothing"
Cons: "Thanks"
Pros: "The crew was very careful"
Pros: "Food and entertainment was awesome"
Cons: "It's awfull to sleep. Very unconfortable."
Cons: "Flight was delayed by at least an hour leaving Paris - a regular situation I experienced with AF."
Pros: "Everything"
Pros: "That we were heading home. Nice seats. Good food. Lots of entertainment choices. Power plugs ( USB and European power) were appreciated. Wine as a choice with meal was appreciated and brandy after the meal."
Cons: "Some of the shows and movies were a bit 'trashy'. Long flight. I was in the middle seat next to an inattentive octanegarian who was nice but kept calling the flight crew to fix her mess up of the video system. No air controls on this plane - so it was overly warm. 10 hours of overly warm makes for a stinky passenger. Oof."
Pros: "Modern aircraft with power, big screens etc"
Cons: "Teenage crew, poor service (not even water brought on request, all "self service" at back of flight, and not being allowed a second drink with dinner), poor language skills (crew not very helpful when 2 hour delay meant I could miss connecting flight, suggesting I "walk fast")."
Cons: "Entertainment screen did not work; in neighboring seat it could not be switched off when we wanted to sleep; sourly employees everywhere (re-booking counter an exception); food close not being edible and cold; I forgot my watch on when going through security in the Air France terminal; when I started to say "sorry" I was yelled at by the screener who said that she will do the talking; she sent me back through the scanner twice without my watch, then once more with the carry-on and made sure that I went to the end of a very long line to wait for another screening rather than having me just go through the scanner without my watch. Needless to say, there was nothing else suspicious about me once the watch was removed. Eager to exercise her power, the security person did not seem to consider that she slowed down a long line of people waiting to be screened. I should add that I am 73 yrs old grey haired female who has traveled a lot both for pleasure and business during my entire life, often to some difficult places and that I do not argue with or provoke those in power in a situation like this. The yelling and the sending me repeatedly through the scanner, which did not beep once the watch was removed, was beyond anything I had experienced anywhere else. The sending me to the very end of the line seemed outright spiteful. (I did miss the plane connection.)"
Pros: "Quiet! No noise-canceling earphones needed. Delicious food."
Cons: "Security services at Manchester airport...too long and not friendly at all"
Cons: "It is very difficult to get around CDG airport with a disabled person. There is no shuttle. By the time we got to check in, we were ten minutes late. They would not check us in, and we paid over $700 to change tickets to the next flight. When I complained, I was told to stop being rude or I would get no ticket at all. My mother is 94 years old and we did the best we could given the circumstance."
Pros: "Comfortable, hospitality and wonderful service"
Cons: "I don’t know why they keep making boarding with stairs and bus."
Pros: "The crew and flight was faultless"
Cons: "We were not advised of a flight number change or checking in location change. This could have resulted in us missing our flight."
Pros: "The plane arrived in New York smoothly"
Cons: "They lost my luggage and have no information as to where it is. It has been 3 days and no Information. There was only one meal for the flight and alcoholic beverages were not included."
Pros: "Arriving safely."
Cons: "We didn't get boarding passes for the second flight at EDI so we had to exit the secure area, get boarding passes, and go through security a second time for the same trip."
Pros: "Super fast boarding and smooth takeoff"
Cons: "I was asked to change my seat repeatedly"
Pros: "Everything was very prefect and would love to fly again."
Cons: "NA"
Pros: "Cabin crew very friendly and caring."
Cons: "Airport services and lounge are OK."
Cons: "Some toilet facilities out of order and some slow service"
Cons: "The air France flight was overbooked and we had been in standby until the last minute"
Cons: "Clean. Courtesy of staff on plane."
Cons: "The leg-space is very narrow The chair is very tiring No entertainment at all Food was tasteless But most surprising was that we were on stand by for our connecting flight. Though we bought the tickets months ago and we got our luggage checked in all the way to the final destination."
Pros: "The food was good."
Cons: "I feel comfortable flying when I can see out the window so don't force me to close my window shade.The flight attendants kept forcing me to close my shade. Also new planes would be nice. Sick of flying on outdated technology."
Cons: "I was forced to rebook my 3rd leg after taking trains in the middle."
Pros: "It was a short flight."
Cons: "Seat to seat space OK for anyone under 4 ft tall. Pressed intoth seat framein front, I couldn't even turn or get my feet under the seat to extend."
Cons: "We tried to check our bags through Charles DeGaulle onto our connecting Air Canada flight and the agent refused to even discuss it. Pretty bad service."
Pros: "Loved the lovely food and wine from Air France, they even serve fresh french bread with camembert, ice cream, champagne (in economy) and brandy with your coffee!"
Cons: "The cabin on the 777-200 was far too hot (about 25c) and with no individual air vent I found this unbearable on a 12 hour flight. And despite the flight taking place entirely during daylight hours and leaving at 10:30 am, inexplicably we were made to all pull our blinds down and the lights went off after a couple of hours - in the middle of the day and for about 8 hours! So although I had paid for a window seat there was nothing to see apart from the window shade. As it was the middle of the day I could not go to sleep, the person in front of me reclined fully so for me the flight was a hot, claustropobic, dark hell. An utterly miserable experience. I felt like I was going mad, trapped in my own little cell."
Pros: "Entertainment center is brand new and Cleanliness Crew was ok And yeah there's wine (that way you can get plastered and ignore the uncomfortable seats)"
Cons: "Checking in was ridiculous. They're charging for literally EVERYTHING now. On economy class you have many options: - Normal (free!) "ergonomic" seats: uncomfortable, narrow, really close to the one in front of you. - Normal (exit row): just give up. There's like 6 of these and they're taken immediately. - Normal (middle of the plane): are you kidding me? These are NORMAL seats and you charge an extra €30? - Normal (2 seats per row!): what a bargain. Same crappy seats, but two people instead of three! This is really worth my money. - Upgrade to business! Why are you so poor! AF food went from being the best in international flights to disgusting microwave food (especially vegetarian)."
Pros: "Crew was very nice and helpful"
Cons: "Old airplane with very low amenities. Plane still had ashtrays"
Pros: "You get everything you would expect in this kind of flight in term of meals, comfort and entertainment."
Cons: "The flight left half an hour late because of weather conditions. But it is more an airport issue rather than an airline one."
Pros: "Same as above, the crew was very friendly and the food was great."
Cons: "Seating was cramped and uncomfortable for a tall person."
Pros: "i tried to cancell my flight but didnt answer me1"
PlusPoints are useless if seats are so rarely available.
Apart from the delays in terms of departure times, the airline experience was so bad, given the medical incident from a passenger sitting at the back of the plane. I was so close to it, and was utterly disappointed by the failure of the cabin crew to control passengers from overcrowding the sick passenger and allow the crew to administer the necessary medical intervention. It all amounted to compromised safety at 30000 feet, and seriously more training on the part of the airline is required in this regard. The other issue I realised is lack of cleanliness and care on the part of cabin staff, with one lady spilling food next to where I was sitting and ignoring the incident completely. I had to ask another to intervene and for which only superficial help was rendered. This is not what I expected, but this is what I got and speaks volumes to a cabin crew which is all female, mature/elderly, and expected to be more hands on to problems of this nature. The food is terrible in economy class, with options very limited. I opted for chicken, but did not know that it had curry in it, so I could not eat my meal further, and so no need to ask for the vegetarian option.
Not being delayed 3hrs because of United’s inability to book crew
The food was not good. It used to be much better quality years ago
Cons: "Delay could have been handled correctly. I should have gotten compensation for the 3 hr delay and the 9 hr delayed departure from SFO to PDX"
Cons: "Size of plane. Full plane felt a little cramped."
Cons: "The flight was delayed by 22 hours!"
Pros: "Good flight, nice staff."
Cons: "Food not the greatest and flight over-crowded."
Cons: "Need more legroom and luggage space. Long flight is painful"
Pros: "Staff always amazing."
Cons: "No Wi-Fi available."
Cons: "Due to purchasing from Kayak, we could not change flight even thought flight UA34 was delayed due to mechanical. We had to call ANA, United and Airline.com but no one can change flights. We will not purchase tickets from Kayak. We called 11/5 to assign seat numbers. However, when we get to the airport, our seat was no assigned as we requested. They had to re-arrange to sit next to each other for two of us. Fight got delay does not mean they can re-assign our seats."
Pros: "Once we got going, everything was great."
Cons: "2 hour delay on the plane due to mechanical issues."
Cons: "Flight attendant assignments to our seats were mishandled. We did have any food or drink offer until 90 minutes after boarding. We were told that one of the attendants fell ill but no was assigned to take her responsibilities."
Pros: "Nothing because we didn’t leave Guam, was not allowed to go Japan due to having a green card and Philippines Passport."
Cons: "Service Overall of how we were treated by a bad customer services is really terrible and bad."
Pros: "Arriving ahead of schedule"
Cons: "Wireless not working well and not able to watch movies"
Pros: "mediocre service"
Cons: "constant delays"
Pros: "The plane, crew and boarding was great, and the food and drinks were quite good. Legroom in standard economy class was passable for a 6'2" person."
Cons: "I booked through the United website as trip from US, have Silver status on United, and Lufthansa's policies of not allowing advance (1-2 mo before flight) seat selection (never on UA nor LH websites) are just horrible. Hard to get through on 800 number, and 1 day before trip answer was still to do it in Frankfurt. Economy plus was $1000 more/person, and even then no guarantee I could choose a seat far in advance. Then, at computer kiosk in Frankfurt, they had a wrong diagram of the plane,as we ended up on what turned out to be a no-recline row which I would never get. I'm 6'2", 230lbs, and wasn't able to sleep on that flight. Had I been able to reserve a seat behind a bulkhead or in exit row 2mos in advance, I would have been fine."
Pros: "The economy plus seats were extremely comfortable and boarding was relatively simple."
Cons: "The food was poor and the flight was delayed. The worst part was that the temperature inside the plane was like an icebox."
Pros: "The burger I bought was good."
Cons: "I had to pay for food on a 6 hour flight."
Pros: "Cabin crew were polite and hard working"
Cons: "The fact that flight leaves gate on time and sits on tarmc for 15 minutes. This would be listec as on time departure but is a fraud. United has too few machines that work too slowly to tag bags and get tickets. On ground United staff rude and unpleasant. They are a disgrace to their stockholders! Also Newark Airport is decrepit and the United Terminal is run down with poor services that arte ovrpriced and dirty."
Pros: "Crew was very nice"
Cons: "No wifi and screen/tv working again. I must have bad luck but this has happen to me twice this month....I pay for United to have this nice amenities. Also half of the people getting on the plane did not have. Seats assigned to them, I would say half had a not to see ticket counter... delayed a little but not bad, crew worked ther butt off to get it done fast."
Cons: "Crew members were a bit cold and very show in responding. Not what you would expect in Business class"
Pros: "The flight to London was great. The seat was confortable and the service was friendly. The crew on the flight seemed a bit distant at times but overall it was nice."
Cons: "They had an hour and forty-five minutes to get my bags from one plane to the next in Houston but they decided to leave them in Houston anyway for some reason. Having no clothes or toiletries for a whole day in London was horrible. Baggage problems are sometimes easy to figure out and maybe unavoidable. But this failure on United's part didn't make any sense at all."
Pros: "First time flying in a small plane. Experienced some turbulence but the flight attendant was very nice so it helped calm me."
Cons: "N/A"
Pros: "I like to the passengers on the plane werrhelpful"
Cons: "After calling United to change my seat to one in the same price category, I arrived on the airplane to find the attendants had no record of me having that seat. Which not only caused embarrassment for me and the other passenger but also held up the flight. Also this was the worst food I've ever had on a flight in my entire life even other United flights had much better meal choices."
Cons: "The fact that I was stranded in Colorado due to weather and they would not refund my ticket even though I had purchased insurance. They wouldn't even give me a credit. Will have to think twice about doing business through KAYAK and United from now on."
Pros: "The crew were polite and better than usual. We arrived safely."
Cons: "So many sick people everywhere. Violent and inappropriate movies kids could see on other people's screens. Bathrooms too small. Nowhere to throw away trash and no button to call flight attendant."
Cons: "Plane was hot no air and super uncomfortable"
Pros: "The food was great"
Cons: "Boarding was slow"
Pros: "Efficient and friendly"
Cons: "No complaints"
Pros: "The flight attendants we very nice and helpful."
Cons: "Changed my boarding gate and I barely noticed in time to make my flight."
Pros: "Great help from all the ground staff, especially in Osaka."
Cons: "The food was okay but you need to offer herbal teas for those who want something warm (planes are cold) but not caffeinated."
Pros: "Amazing plane with great features! Incredible staff!"
Cons: "Bathrooms should be bigger"
Cons: "Had flight delays and then had to get off plane because of maintenance. Ok I get it . No one wants to stay on a broken plane. But staff was just as aggrevated as the customers. I chose to reschedule for next day due to massive delays today. But compensation was even brought up. Not even points??? Ugh"
Cons: "I'm disappointed that I had to pay to watch the flight tracker, that it wasn't a free option and I had to be continually subjected to commercials that were irrelevant to me."
Cons: "I have been flying by ANA in the past. I prefer ANA service over the United."
Pros: "The movie selection"
Cons: "Worst airline food I have ever had. There were supposed to be two choices for dinner, when they ran out of one, they just shoved the food at you with no apologies. It was the worst fried chicken ever, and breakfast was worse. The two male flight attendants never smiled, had attirude, and were overall jerks."
Pros: "Flight crew did not offer any relief to baby or mother"
Cons: "Crowded"
Pros: "The snack was different than most airlines. It was a really big cream filled wafer. Went well with my coffee."
Cons: "At no fault of the airline, the guy sitting next to me was absolutely funky. By the end of the flight I was dizzy from holding my breath..."
Pros: "Friendliness of the staff"
Cons: "Nothing"
Pros: "Smooth flight once we got in the air."
Cons: "Didn't like the delay 2-3hours"
Pros: "Staff was uniformly helpful and polite. I travel w a scooter and they were helpful coordinating its transport."
Cons: "This flight was 2+ hours delayed. We were repeatedly told that it was due to weather in Chicago. I don't understand that. The weather was fine in Chicago and flights from BWI to Chicago Midway on other airlines were on time. I felt that this was a fabricated eccude."
Pros: "The crew was great and there was plenty of provided snacks and food."
Cons: "I had the exit row window seat and froze! I couldn't sleep that seat is so cold."
Pros: "nice screen size and good movie selection."
Cons: "i will likely avoid this flight.in the future. it seems like a small thing but the seats were much too hard making a long flight torture. also the air temperature ws sweltering hot,"
Pros: "Great smooth flight. Flight attendants very nice."
Pros: "While waiting for the flight the agent kept us informed of the status by use of a speaker - said plane just landed and once passengers get off they will get us on board - he also took control and told people that wanted to be first in line to get on board to step aside and clear the way for passengers to get off the plane - pilot let us know we would land around 25 minutes early in Chicago so we were informed - then he explained why we had to sit and wait for a gate at O'hara"
Cons: "I didn't like that I couldn't take my rolling luggage with me cause it was a small plane and there wasn't the overhead room - then I had to wait afterwards around 15 minutes to get my luggage but the price for the flight was low and they were organized in how it was handled -"
Cons: "Lost my luggage and no response, All my clothes, medicine, cosmetic in the bag. Please rush it . You guys spoiled my trip."
Pros: "It was a good flight overall."
Cons: "I arrived in Mexico on Monday, and I've yet to receive my luggage. The representatives keep reassuring me that my luggage is still in Houston and that it will be on the next flight. This is such an overwhelming experience because I don't know what is really going on."
Pros: "had a 4 hour delay due to plane issue. staff was helpful though, kept passengers up to date, and allowed us to deboard when the wait was 2.5hrs+ and go back to the gate for snacks."
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Osaka Kansai Intl - Johannesburg Flights
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