The food was ice cold and poorly selected. Staff was pleasant as usual
…sat in a window seat with a window that was either dirty or fogged over and couldn’t see out. …the flight was delayed and late for unspecified reasons.
Pros: "On time"
Cons: "More seat room"
Pros: "Nice, supportive crew."
Cons: "The delay that made me miss my next flight..."
Cons: "2.5 hour delay no explanation"
Cons: "DO NOT FLY AMERICAN AIRLINES DURING A PANDEMIC. They were not keeping folks distanced from each other, they did not make sure that all the passengers had masks (I understand that people might take them off in flight briefly to drink etc but there were people that walked right on without masks on at all) The flight was FULL. They did a full drink/snack down the aisle thing ensuring that everyone packed into that small space would all be taking off their masks at the same time (if they still had it on in the first place). I did not feel safe at all."
Pros: "Crew was. Great"
Cons: "Some thing better to chew on"
Cons: "The American Airlines staff seemed like they were in a bad mood, not very friendly. Nothing outrageous though."
Cons: "Unable to play entertainment on my compatible device."
Pros: "On time despite ground hold"
Cons: "Having flight attendants board with 4 bags and taking most storage"
Cons: "British Airways is impossible to get in touch with! We had a 2 hour delays so I missed the connection from London to Edinburgh and now I can’t get ahold of an agent to inquire for standby. So instead I get to wait 9 hours for the next flight out."
Pros: "great entertainment"
Cons: "A delay in take off"
Pros: "I was in first class thanks to an upgrade. The flight attendant was very nice. But the amenities are total garbage - no seatback in-flight entertainment, no power."
Cons: "No in-flight entertainment except on your own device. No power, ensuring your device will die on a long flight. The old US Airways fleet from the Northeast is awful."
Pros: "Nice leg room in exit row"
Cons: "My travel companion and I encountered the most unfriendly and non respondent flight crew of all time."
Pros: "Friendly and attentive crew. On time."
Pros: "Seats were nice and enjoyed the entertainment. Late flight meant loads of open seats and everyone was very happy about that."
Cons: "Delayed a half hour to board because flight attendants other flight was late getting in, but they kept us informed the entire time. Wasn’t their faults. Once we were on the plane, our flight was delayed for an hour, once again the pilots kept us informed and it wasn’t their faults. But it was kinda annoying."
Pros: "Flt on time crew and staff very polite"
Pros: "I appreciated that they were interested in the general welfare of the whole craft in the midst of storms."
Cons: "The long delays, the cancellation near midnight, the long lines to what I thought was going to be some type of reimbursement for all the inconvenience at now having to find lodging for the evening, spend an entire day back at the airport, and transport myself from the NEW airport they made available for me from the original airport I had chosen. Absolutely NO compensation or reimbursement due to "weather." While I understand they can't control the weather, this is literally one of the greatest elements in their company. They should have provisions FOR it. Running out of airlines I could trust and rely on, and thought American would deliver. But No, not even this one. Extremely disappointed and staying away from AA."
Pros: "the gate attendant was very nice as my husband was stuck in security line (I have Pre check) He barely made it, but the guy never made me feel uncomfortable or rushed. He was kind, calm and reassuring."
Cons: "Our flight attendant seemed to have a chip on her shoulder from the moment we stepped on the flight. I had a broken foot and it was difficult for me to fit my boot and personal item under the seat. Rather than assisting me, she barked commands and quickly walked away as I attempted to address the situation. - poor attitude - failed to ask if I wanted a biscuit but simply slapped one down on my tray table (I HAVE CELIAC DISEASE) - American really needs to catch up with the other airlines and offer a GF option to those of us who have immune disorders. - no WiFi"
Pros: "Considering BA cancelled our flight to Milan because our Delta flight to JFK was late....we had to buy 2 more round trip tickets. No one from Kayak or BA helped us.. we were out anithet $1100. ..worst experience ever will never use Kayak again. The right thing to do is for Kayak to refund our original.tickets....since we had no control over our delayed flight but I am sure that will not happen."
Cons: "See above ....."
Pros: "Despite numerous delays, we made it to Philadelphia. We were alerted to the delays in a timely manner. We were also treated to a snack cart and cupcakes to celebrate the first day of direct flights."
Cons: "A long delay. Patience is everything and the staff and crew were very friendly."
Pros: "The movies that were available were great! The flight was also very smooth! The flight attendants were very friendly!"
Pros: "Relatively quick embarkation process despite having to walk outside. Got us safely to destination."
Cons: "Those old turbo props suck big time. Not only everything looks dated but the engine drone and especially the vibration are unbearable. I have flown turbo-prop in Europe and they didn’t seem so noisy and transmitting so much vibration."
Cons: "Could not get to Santa Fe! Had to fly to Albuquerque & arrange transport to Santa Fe! No luggage til next day!"
Cons: "I'm not sure where the problem was - whether with AA or Royal Jordanian, but my luggage did not make it to Amman with me. In fact, there was a whole group of passengers traveling on American from different US cities, switching to RJ in Chicago, whose luggage did not come on the flight to Amman. My advice: be sure to pack enough for a couple of days in your carryon - and don't accept an offer to check your carryon to its final destination!"
Pros: "Not much."
Cons: "Staff at the check-in counter made fun of my surname. Bad start but not noteworthy unless combined with the rest of the experience. The flight was delayed causing me to miss another AA connection by minutes. Waited in line to be told I wouldn't get on a flight til the following day, they couldn't help with accommodation and I wouldn't receive my luggage until the following day. In short, AA left me stranded in a strange city at midnight with no accommodation and no luggage. It was 18 degrees and I was in t-shirt and shorts. What a memory."
Cons: "Just never enough leg room❗️"
Pros: "Priority boarding."
Cons: "Food is horrible at AA, in special breakfast!"
Cons: "Flight attendants seemed inconvenienced by simple requests like a drink or headphones. The food was downright terrible! Overall rudeness! They lost one of our two bags that we checked in together. When they finally found it 36 hours later, the process to get the bag was horrific!"
Pros: "Everything till we landed in Paris"
Cons: "Thinking I was flying Brit Airways and switched to American Airlines was a unwelcome surprise. No one at the gate in Paris to tell me the next switch....Not British Airways but Aer Lingus totally different flight number and on the other side of the airport. Got sick of climbing stairs. American should have had an English speaking greater to tell me about the Aer LIngus switch. Took me 3 hours to figure it out on my own, go through security twice and barely make the flight to Dublin."
Pros: "Smooth flight and on time."
Cons: "Small plane. Even small carry-ons had to be gate checked"
Pros: "It got us there on time"
Cons: "No inflight entertainment on the longer flight. Uhgggg."
Pros: "Great flight. Nice airplanes and friendly hostesses."
Pros: "Good customer service, friendly stewards and stewardess."
Cons: "No negative actions. All positive."
Pros: "Great service and Manchester is way better than flying to Boston"
Cons: "Your rating app doesn't have a N/A option"
Cons: "Delayed flight due to crew."
Cons: "Carry on luggage does not fit for the whole plane. We had to check and wait for it to be unloaded in the jetway."
Cons: "was not allowed upgrade! I only tasted the food it was not eatable. I am 70 years old and id rater starve to death than eat that food and no food to buy!"
Pros: "Forgot to load meals for first class! Otherwise good"
Cons: "Still waiting after long walk for baggage"
Pros: "Crew was nice"
Cons: "Food was poor"
Pros: "On time"
Cons: "No gluten free food available"
Pros: "No vouchers were given out to customers"
Cons: "Delayed flights"
So glad this option is available for Butte to Denver. Great little airport in Butte, great service to Denver
Pros: "The crew was rude. Also made me check my carryon when there was plenty of overhead room."
Pros: "Good flight, nice staff."
Cons: "Food not the greatest and flight over-crowded."
Pros: "Didn’t make this flight."
Cons: "Didn’t make this flight."
Pros: "The seats had more legroom on this small 2+2 then the 3+3 we connected from."
Cons: "No entertainment as we were unable to download the app needed and had no notice before we went to the airport. Because small plane and length of flight only snack items available and our connection was late getting us there and left us no time"
Pros: "The thought of getting out.Bad day for United Airlines."
Cons: "Made me miss my flight and sayed oops o forgot to tell you the gate changed"
Pros: "Domestic flight from IAD to LAX was not great as usual — small space, overbooked, no food, entertainment slow. But LAX-INCHEON-MNL was GREAT! Extra space, efficient, helpful and happy crew ready to help passengers! I was surprised by this!"
Pros: "The flight attendants, service and comfort were very good."
Cons: "Because of plane maintenance the flight was 4 hours late. I stood in line for two hours to get my flight changed since I missed my connection in Frankfort, and never got it changed. I got to Frankfort and stood in 3 more lines to get on standby. I’m hoping to get to Naples before the last ferry to Capri in order to make my sister’s wedding."
Cons: "The fact that no one could connect to the internet, and the crew insisted that it was in fact on."
Pros: "The plane, crew and boarding was great, and the food and drinks were quite good. Legroom in standard economy class was passable for a 6'2" person."
Cons: "I booked through the United website as trip from US, have Silver status on United, and Lufthansa's policies of not allowing advance (1-2 mo before flight) seat selection (never on UA nor LH websites) are just horrible. Hard to get through on 800 number, and 1 day before trip answer was still to do it in Frankfurt. Economy plus was $1000 more/person, and even then no guarantee I could choose a seat far in advance. Then, at computer kiosk in Frankfurt, they had a wrong diagram of the plane,as we ended up on what turned out to be a no-recline row which I would never get. I'm 6'2", 230lbs, and wasn't able to sleep on that flight. Had I been able to reserve a seat behind a bulkhead or in exit row 2mos in advance, I would have been fine."
Cons: "50 characters isn’t enough to describe the pain I went through. United airlines screwed me. Canceled flight and didn’t compensate me only with a flight to Chicago and a 15 hour wait for the next flight... no hotel or food... no transportation."
Pros: "Seats were quite comfortable. Service pretty great."
Cons: "The only issue was checking my bag at MHT. The guy at the desk had no idea what he was doing, and it made me really nervous."
Pros: "Ended up requesting a refund. Received zero compensation and zero empathy from anyone at United. Left the airport infuriated and drove to my destination instead."
Cons: "Ended up requesting a refund. Received zero compensation and zero empathy from anyone at United. Left the airport infuriated and drove to my destination instead."
Pros: "The crew was very friendly and professional."
Cons: "Seats were very uncomfortable and akin to a slightly padded folding chair. I would highly recommend a couple glasses of red before boarding."
Cons: "Had to download the United app to watch in flight movies. Then it didn't even work. The only thing that would play were the trailers."
Pros: "Will never fly UNITED again no matter how cheap!!!!!"
Cons: "Will never fly UNITED again no matter how cheap!!!!!"
Cons: "They didn't have the food I wanted by the time they got to the back of the plane"
Cons: "Everything was terrible, no sympathy from United at Newark, not even an I'm sorry from them."
Pros: "Left on time, easy flight, fine weather, no problems!"
Pros: "Love the cookie! Good crew."
Pros: "Short flight"
Cons: "Chilly in the cabin"
Pros: "Everything seem to move in a timely manner. The staff was nice and pleasant and the overall flight was smooth (I don't really like flying at all but it was good)."
Pros: "Service was good"
Cons: "Delay 8 hours with short notice I had 2 take Uber 90$ 2 Boston airport"
Pros: "Nothing. Never again"
Cons: "Rude and unhelpful. No empathy or concern. Erik"
Cons: "They kept delaying the flight. Finally, I decided to drive 6:30 hours."
Cons: "Flight was cancelled and initial Customer Service Representative was not helpful at all."
Cons: "Major maintenance delays made the 0600 flight take off late and missed our connection so had to go to a later flight, then that flight also got maintenance delays so our 8 hour trip took closer to 15 hours..."
Cons: "A passenger had to move because of an allergy to the "emotional support dog" in the seat next to her. They moved her before the rest of the flight had boarded, so the seating got messed up and took quite a bit of time to sort out. The flight crew seemed to be extremely put off by the whole scenario and couldn't seem to keep their displeasure professionally under control. I ended up volunteering to move because the passengers who caused the problem refused to bend. For all the crew's displeasure, they didn't handle the passengers, the passengers handled them."
Pros: "Fast and easy boarding"
Cons: "No tv, no , no magazines"
Cons: "Flight was delayed 2 hours from Manchester, which would have made me miss my connecting flight to MIA"
Pros: "I love United Airlines, I wish the tickets we're cheap all the time."
Cons: "I don't like to sit in the middle."
Pros: "It was a small prop plane but the flight was amazingly smooth."
Pros: "The flight made the best out of what they had to work with. They got me to my destination."
Cons: "I paid $200 extra to get upgrade my seat but it was far from an upgrade. I my seat was next to the bathroom. People were constantly coming and out as well as stepping on my feet while they stood and stretched so I never had any actually "extra leg room". I didn't get any sleep from the bathroom lights contasntly shining in my face. The entertainment was horrible there were no tv screens expect for the small ones going down the aisle. Felt like I was on a flight from when I was 10. When we made it to our destination baggage claim was a mess and our carsoul kept changing. None of the passengers or employees knew what was going on. It was a mess."
Pros: "this flight left on time, the legroom was excellent and the staff were pleasant"
Cons: "We needed to connect to the airplane entertainment using wifi but we did not know this before boarding the flight."
Pros: "Easiest boarding process I've ever had. Terrific!"
Cons: "No in flight entertainment, small cramped"
Cons: "Could not get seats together with my daughter even though checked in on-line exactly 24 hrs. prior to flight. No 2 seats together in economy. How can all the seats be taken so quickly? Seems like the airline is just trying to "force" passengers to upgrade their seats to get more money."
Pros: "assigned seating"
Cons: "Hate the lack of leg room."
Pros: "It was timely, and the flight attendant was wonderful!"
Cons: "The man in charge of seat assignments and boarding refused to talk to any of us who hadn't been assigned seats until everyone else had fully boarded the plane. He just told us "wait 20 minutes. No wait 30 minutes. Wait." While he did end up giving us seats, he was extremely unhelpful through the process as he wouldn't give us any information and had us wait in line from well before the boarding process until the end. Then on the plane, the air was so cold as to be truly uncomfortable. The flight attendant did try to warm it up though after multiple people requested, so she was quite nice."
Pros: "Very clean."
Cons: "Crazy flight attendants. I've never seen people with less patience. Was snapped at for asking for tea when they were taking my drink "order", because she started rolling the cart away and didnt seem like she was coming back so the guy next to me asked if she had heard me. Lady rolled her eyes at me like a teenager and belittles the poor guy for a few minutes. Saw another flight attendant nearly get in a fight with another passenger because she couldn't communicate and wasn't on board with whatever the other flight attendants had told her to do. Probably time to discuss stress management or have some of these people take a break to decompress because it's stressful being trapped with a bunch of jerks who are supposed to be helpful"
Cons: "The Starbucks in my terminal was THE WORDT ever"
Pros: "Never got on"
Cons: "Never had a chance to find out if I would like it or not."
Cons: "Both flights were delayed by 20 mins which made it hard for the connecting flights"
Pros: "The seating was surprisingly comfortable. There was plenty of leg room."
Cons: "Nowhere to store one's belongings in the seat I was assigned. It was difficult to get anything needed during the flight that was stored in the overhead (3 seats back)."
Pros: "Flight was on time"
Pros: "Flights were on time, and arrived early at each destination"
Pros: "It was good to be in Houston for a brief moment!!"