Daily cleaning, installation of cabin HEPA filters on flights from Kahului
Most visitors from Kahului need to provide a negative COVID-19 test result and/or quarantine to enter South Africa.
Read more about travel restrictions for South Africa
Visitors from Kahului are not required to quarantine after entering South Africa.
Visitors from Kahului must present a negative RT-PCR (NAAT) test taken 72 hours before departing to South Africa.
Current regulations for vaccinated travelers to South Africa: most visitors from Kahului may enter South Africa but may still need to provide proof of negative COVID test.
Health Declaration Form
Must be completed in 48 hours prior to arrival in South Africa.
Masks: Required in public spaces, enclosed environments and public transportation.
Restaurants: Open with restrictions
Bars: Open with restrictions
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Scores according to KAYAK customer reviews
Cons: "Everything was great! Would love to be a loyal Delta passenger. I wish the prices were more competitive. Willing to pay more for the quality of experience but Delta always seems sky high!"
Pros: "Seat average for a small jet"
Cons: "The AC was not cool enough, but tolerable"
Cons: "flight left without 1/6 of the passengers. ¯\_(ツ)_/¯"
Cons: "Boarding crew not very friendly"
Pros: "The gate crew were very responsive and told us accurate estimates about the delayed departure time. They even distributed snacks for us."
Cons: "The flight crew was subpar. We had been delayed by 2 hours and they did nothing to assuage anyone’s frustrations. Service was minimal and lacklustre. In flight WiFi didn’t work with any streaming service. Plane was noisy and old. Seat was about worn through. Truly the worst in flight experience I can remember having domestically."
Pros: "Confort for a supposed 5 hours flights was ok. Entertainment system worked good"
Cons: "The flight had many delays due to weather issues. We had to refuel in a different airport before arriving with 5 or 6 hours delayed. That happens but the crew was very mean and brutal to answer questions and very poor to hold the stress of the travelers."
Cons: "Great flight but old regional jet"
Cons: "Not having a delayed flight."
Pros: "One crew member was especially amazing"
Cons: "The rest of the crew were meh. This time there was no food. I pillows. Water leaking from the ceiling."
Pros: "The crew was amazing. Kat and the other stewards were very friendly."
Cons: "Maybe the option for free upgrade to first class if flight is not full??"
Pros: "Seat was hard, not much foot space"
Cons: "My wife and Iasked for a snack, it was never delivered"
Pros: "Crew was awesome"
Pros: "The turkey sandwich was okay."
Cons: "I was seated next to an extremely large man. I possessed only half of my seat for the duration of the six hour flight. I asked a flight attendant to move me but she said the flight was full. There should be a protocol for passengers over 300 lbs."
Cons: "Flight was late."
Pros: "jFk To DCA crew is fine and helpful."
Cons: "Crew and flight from DCA to JFK was terrible. We left over 30 minutes later with no explanation as to what was taking so long. There was no info given to passengers in regards to what gate or terminal you’re landing and in- was only given 20min to get to gate c Terminal 2 from gate b terminal 4.0"
Pros: "The crew was absolutely amazing!! So kind and helpful! The captain also took a beautiful path around Rainier during a gorgeous sunrise!! The seats were very comfortable and the flight was smooth even though it was a smaller plane (Skywest). I will absolutely fly Skywest again!"
Cons: "It’s an older plane and needs a little work; but don’t we all?! ;)"
Pros: "Entertainment options were very good"
Cons: "Plane was too warm,"
Pros: "Entertainment choices were excellent, many new movies available, so I was able to see movies is been meaning to watch. There were drinks available."
Cons: "The air vents barely trickle out any air anymore. No relief to be had. Airline crews say hi and goodbye but that doesn't make them friendly."
Pros: "From the gate agent to flight attendants the flight was great"
Cons: "The sky lounge to few bathrooms"
Cons: "The flight was 2.5 hours late making me miss my connecting flight and I didn’t receive a refund for the comfort seats I paid for but didn’t get."
Pros: "Charging stations, roomy seats"
Cons: "One attendant was a bit snarky."
Pros: "Professional, courteous, and responsive attendants and flight crew."
Pros: "Flight attendant was great!"
Cons: "Too cramped. No leg room"
Pros: "Happy to get an earlier flight - and was put in ComfortPlus"
Cons: "Small plane, no entertainment (movies, music)"
Pros: "Plane flew perfectly peacefully!"
Pros: "Wi-Fi on the plane is a nice touch."
Cons: "The seats are packed so tight there's almost no leg room - actually there is no leg room when the person in front of me reclined their seat. Since we were advised to get there 3 hours in advance only to wait two and a half hours in what is quite possibly the most uncomfortable waiting room anywhere this just makes the cramped plane even more frustrating."
Pros: "Over all everything specially we got in earlier than expected"
Pros: "It was whatever"
Pros: "Crew fantastic"
Pros: "Boarding went well, departed on time and arrived pretty much on time."
Cons: "My entertainment system didn't work. I brought it to the attention of a flight attendant since all the attendant lights weren't". So they were having a glitch I the system. He said he had them reset mine. Hee must have furthermore until they did the beverages. They tried twice, nothing worked. No movies, no audio, no light. Nothing done, no compensation. NYC to Seattle, a long flight tho not even read my magazines."
Cons: "All was well"
Pros: "Smooth flight."
Pros: "Delta fo"
Pros: "The turkey sabdwhich was tasty. Good movies."
Cons: "Telling me the doors were going to close & I couldn't use the restroom prior to boarding. Here I was starving from flight delays. In reality the door stayed open another 15 mins & people boarded with their to go food."
Pros: "Comfortable flight, super crew, awesome non stop flight from Minneapolis. Could not ask for any better. Delta is the #1 airline."
Cons: "Nothing at all."
Pros: "Friendly crew. Boarded quickly. Gave good updates on what was going on."
Cons: "Prefer Pepsi products. Wi-Fi should be free."
Cons: "Economy seating is tight, uncomfortable, and my body was so cramped it was painful!"
Pros: "Snacks included bananas."
Cons: "Forced to gate check a bag that fit within the size constraints."
Pros: "The attendants were friendly and helpful. The seats were comfortable and the entertainment was good."
Pros: "Entertainment good. Service good."
Cons: "Disembark a disaster with broken jetway"
Pros: "The crew from SYD to LAX was absolutely excellent! The food is always plenty and hot, and I really appreciate being given a whole bottle of water. Also, thank you for leaving snacks out for us especially those who sleep through the meal service. Very satisfied with the airline so far!"
Pros: "People were nice."
Cons: "I didn't like having my seat assigned at the gate. I booked this flight months ago, but yet somehow I got the very last row of the plan. Which is the noisiest location with the least amount of room. On the flight back they put me in the second to last row, even though there were about 10 seats empty scattered throughout the plan. Made no sense to me."
Pros: "Flight left on time and got in early. This allowed us to catch an earlier flight to Seattle."
Pros: "The crew in the business class was very attentive."
Pros: "Nice staff"
Cons: "Old plane especially in first, no TV s"
Pros: "the Ground team from Israel to New York was amazing and very helpful."
Pros: "The best airline ever! Super friendly crew and staff, great customer service and nice planes. Love KLM!"
Pros: "A flight was delayed due to weather conditions and we had to sit in the plane for almost an hour, BUT information sharing from the Capitan was sufficient and on-time. Very good job from pilots. Leg room in economy - I was positively surprised, very decent leg room! Thank you for providing it."
Cons: "I flew economy and all was good and appropriate to the level."
Pros: "Confort and kindness"
Cons: "It was too cold"
Cons: "Everything was OK"
Pros: "The crew was pleasant"
Cons: "Baggage checkin & flight boarding was slow & disorganized."
Cons: "Everything was good"
Pros: "Very professional"
Cons: "Lost luggage"
Cons: "1. In Flight Entertainment 2. Controlled In Flight Temperature"
Cons: "KLM was not prepared to get wheel chair passenger off plane. Cost me delay of 1 hour. I will never fly KLM again."
Pros: "the trip was excellent and comfortable. LOved the windows that shaded out rather than the having to pull down the plastic blind. entertainment on board top notch screen huge One hostess , Helen was absolutely fantastic and the best I ve had on my many trips. I will recommend KLM whenever I can"
Cons: "the headrest is hard. Apart from that- all was fine"
Pros: "Service is awesome. Food is great."
Cons: "People with short connection are affected by the 15 to 25 minutes delay."
Pros: "Amazing services .. on time just exactly .. I feel really happy onboard KLM ❤️"
Cons: "Flight cancelled"
Pros: "Helpful and kind crew"
Cons: "I wish there was WiFi"
Cons: "I called for a crew member 5 times and waited 25 minutes for anyone to help me with just some water. I had to get up and go to the very back of the plane to ask for some water. The plane was hot and no air to be found. This was all after we had to get back off the plane before takeoff. It was terrib"
Pros: "Seating is tight. The crew was great !"
Cons: "As we landed we had to wait on the plane for an hour and a half because another plane (Spirit) was in our “parking spot.” This made it very difficult for people and connecting flights."
Pros: "Crew's hospitality, good music, good destination material, terminal info, good system overall"
Cons: "Less legroom, storage space, bad food, few movie options."
Pros: "The flight AMS to MEX was smooth, very helpful personnel on board, we enjoyed a bit more space and the seat seemed a bit more comfortable."
Cons: "Besides the seat relative comfort, it did not recline much at all, i wondered what the extra money (at least $5 or $600) got us. The food, wine/ beer service was same as regular economy, the boarding took place at same time as economy, no drink before take-off if only sparkling water. And the plane was old generation 747 and the entertainment was same vintage: screen was not very bright and the selection of films was poor. No plug to charge electronics. We were disappointed with KLM when comparing with other airline companies offerings when you book in Premium Economy."
Pros: "Crew was great, very nice"
Cons: "Not enough legroom"
Pros: "Nice flight ...was comfortable travel ...good food.Thanks"
Cons: "No such things"
Pros: "Easy to board and easy flight."
Cons: "Our total flight time was about 17 hours - MAD- AMS-LAX. My husband and I both have an internationally approved carry on luggages with us. When we checked in - they asked us to both check in our carry on luggage. The reason why is because they said they don’t think they have enough space for our carry ons. I told the crew member checking us in that other people that was checking in with the same hand carry size luggage with us had no problems taking it with them. For being about to be on a 17 HOUR FLIGHT we should be ALLOWED to have our carry ons with us! We take carry ons for that reason! I had to argue and prove my case to the crew member to atleast keep 1 carry on with us. I thought that was an UNACCEPTABLE reason for us to check in a carry on luggage when we had a 17 hour travel time ahead of us. Not a happy costumer here."
Pros: "Left ontime and service was excellent."
Pros: "Arrived Early!"
Cons: "Left Late :-)"
Pros: "Nothing really"
Cons: "Flew KLM 27 years ago and the airlines seem to be stuck in the same era. Food is poor quality... Have you recently checked the Gulf carriers."
Pros: "Food was just fine, movie selection very good"
Cons: "Uncomfortable seat cushions, lights were truned on too early (1.5 hours before flight landed)"
Pros: "Booked extra room seat which gave me good room for seating"
Cons: "Bit cramped for space"
Pros: "Crew were friendly. Flight was comforyable smooth and on time. Nice snack."
Cons: "They stole my money"
Pros: "Flight was lovely, crew were friendly and very helpful and food was delicious!! We travelled with assistance for mum and it was excellent and we were kept updated all through the flight."
Pros: "The food and the punctuality"
Cons: "The technology in interteiment is not touch screen"
Pros: "Excellent experience with the cabin crew."
Cons: "Seats on the 777 were too narrow. This 777 had a 3-4-3 seating arraignment, it would have been better with a 3-3-3, similar to a 787 configuration. With the current layout, even with an aisle seat, I was sitting in the aisle. And I am not a large person! The flight was full, so use the 787 and two daily non-stops. For a twelve hour flight, the food was only Okay, could have been better and with a better selection. Meal timing was poor."
Pros: "The sandwiches were simple yet just the right touch, on all four flights."
Pros: "good service"
Cons: "Didn't allow my carry on. Said too big. Same bag was on earlier connecting flight on much smaller plane. Also on flight on Southwest week prior. But larger intercontinental flight wouldn't allow it."
Pros: "Everything. Staff incredible."
Pros: "Airline staff good and professional"
Cons: "Nothing one can do, for a 6.2" guy, the metal bar that forms the shape for the pouch for magazines and such digs into knees, ESP if person in front adjusts seat back. Fold out table barely accommodates laptop."
Pros: "Priority boarding was appreciated and the flights were on time. Service was fine. Schipol was good."
Pros: "Everything - Checkin, crew, food, entertainment"
Pros: "I was upgraded to Buisness so, no complaints"
Cons: "No Marlboro light cigarettes on the duty free shopping cart"
Pros: "Easy airport business"
Pros: "Crew was friendly, and the food was better than the usual KLM fare."
Cons: "The "new" seats were hard and uncomfortable. Avoid any kinds of seats near the bathroom in a configuration with 3 abreast next to the windows. The "aisle" seat is essentially a "waiting area" for the rest room."
Pros: "captain was great."
Cons: "Luggage (being handled by Air France in Basel) was first marked as delayed... nothing of the flight was in the end put on the belt and instead dropped off at Lost and Found. Ridiculous service since this was in no way announced to the people waiting for their suitcase."
Pros: "Except for my negative comment, a good flight."
Cons: "I paid extra for a window seat, but due to the poor alignment of the seats with the actual windows, I actually sat next to a wall! Nol much to see out of a wall. If KLM are going to charge extra for a window seat, then they should make sure there is a window there! If the seat had actually had a window it would have been an excellent flight."
Pros: "Delays and no proper customer service."
Cons: "One and a half hour delay on a 50 minute flight. Flight was operated by Cityjet on behalf of KLM. Never have I seen such bad customer service: from rude people at the bagage drop off to incompetent hostesses at the boarding gate."
Pros: "Great food and movies."
Cons: "Might have lost my bag. I was told not to claim my bag and that it would meet me at my final destination. That did not happen. I even paid extra because of the over weight. When they charge you 100 extra euro you expect your bag to make it to its final destination."
Pros: "Crew and food"
Cons: "Excellent on every level!!"
Cons: "Continues the use of entertainment tv program during the delays - take off was delayed, descending was delayed and parking was delayed."
Pros: "The crew was very attentive and willing to assist with everything."
Cons: "Everything is fine"
Cons: "Really old plane with uncomfortable seats and really bad in flight options. The air conditioning was also broken so the entire flight felt hot and muggy, this is on a 12 hour flight!!"
Pros: "Smooth flight without event. On time landing. Efficient deplaning."
Cons: "Newer plane. Seats , entertainment, cabin crew."
Cons: "Our luggage was lost and the flight was 1.5 hours late."
Cons: "It was an older plane with no frills. No power cords, tv monitors. The seats were old and didn’t function properly"
Cons: "The temperature in the cabin was unbearably hot"
Pros: "Flight was on time."
Cons: "Not applicable."
Cons: "Seat was broken. Reclines without requesting. Tray also needs attention. Seat 15C"
Cons: "Only one round of drinks served?"
Cons: "Baggage delayed on arrival"
Pros: "Polite crew"
Cons: "The food, inflight entertainment. Our flight was delayed by over an hour."
Pros: "Efficient boarding, friendly staff"
Cons: "Very poor movie choice and poor quality screen"
Pros: "We pushed back from the gate about 24 minutes late and arrived at our destination about 38 minutes late. The four-course dinner (Chicken Tikka Masala or Penne Pasta) was good for airline food. The crew was friendly and professional."
Cons: "No USB power ports by the seats."
Pros: "On time, all the staff were lovely at the terminals and on the plane"
Cons: "All goid"
Pros: "Love your airline nothing"
Pros: "We enjoyed the entertainment, the food, (dinner, snacks, ice cream, juice and wine) the service and the crew. After our flight from Madrid to London we were expecting the worse as that flight was dismal. We were pleasantly surprised that this flight was on a clean plane with great amenities."
Cons: "Boarding was a bit sloppy and of course traveling to the US adds an extra layer of crazy to everything with their added security."
Cons: "Delayed 30 minutes"
Pros: "Polite crew."
Cons: "No power outlets. TV video was shaky. The audio jack did not work. Flight was delayed."
Cons: "They insisted we check in our hand carries for free because the plane was full. So we did. They ended up leaving one of them in London. No entertainment. No free snack."
Cons: "The seats in flight are very small and not comfortable.Food quality also poor as they don't even provide fruits in flight.The food is junk."
Pros: "Took 2 hrs from the W to get to the airport via metro for Some reason. Had just over an hour to check in. Fast security and great service from the bar crew onboard. Thank you"
Cons: "This plane had an old tv system"
Pros: "The Crew were great"
Cons: "Boarding could have been more efficient"
Cons: "always late"
Cons: "There was preferential treatment for British passengers - they were taken care of first and with a friendly tone."
Pros: "Nothing to special comparing with other first class"
Cons: "Boarding process was very late, they made us wait in the cold for 10 min before letting us in the plane. The staff was professional but not too friendly and the place is old. When I purchased the ticket it said it was a airbus A380"
Pros: "Staff are friendly, accomodating for an unaccompanied child with me, upgraded me and helped to support the extra baggage needs"
Cons: "Old, dirty planes with bad enterainment systems and mediocre food and drink offerings. With the price of a ticket more than Emirates, KLM and other airlines, always really suprised the overall crappy hardware, infrastructure on planes etc. When can we get a decent plane to fly the long haul flights. And an actual entertainment system like to competitors?"
Pros: "Not much"
Cons: "There was an abusive passenger sitting behind me that kicked my chair the entire flight. They were angry that they didn't have more space and that I wanted to have my seat back. I offered to put it up during meal times to make sure they had enough space but that wasn't good enough. The crew knew what was happening and tried to get the other passenger to stop but the passenger persisted. The crew refused to upgrade me even though I had paid for an aisle seat and there were no other aisle seats available for me to move to. I find this service unacceptable. I probably won't be willing to fly BA again as they obviously care more about money than ensuring their customers are comfortable."
Pros: "The journey was not that long as expected"
Cons: "No wifi on a +11hr flight TV Screen looks horrible. Too old. Didn’t even watch any movie on it. got downgraded from First Class to Business Class because the airline oversold first classs. Shouldn’t happen."
Pros: "There was no event happening. This was good :-)"
Cons: "No sodas, no water, no food on this flight. I'm still pissed off."
Pros: "Ease of booking flights and you get what you paid for.. excellent!"
Pros: "Food good."
Cons: "Delayed takeoff due to customer replanting and hunt for their luggage. Noisy children throughout flight. Unable to nap due to noise."
Pros: "Nothing to complain about. Everything excellent."
Pros: "Pleasant helpful staff, comfortable, clean seat, good food."
Cons: "Having to pay TWICE for extra item of luggage!! Some delay with boarding"
Pros: "we got a 787 dreamliner, the coach seats had good space between rows, so we had enough legroom. food - dinner - was tasty, and breakfast was plain but was completely OK. entertainment was excellent, lots of new movies, and also older movies and TV programs. crew was courteous and very helpful, and boarding was quick and smooth. all in all, a very positive experience."
Pros: "The quality of the food was amazing. Flight attendants were very helpful and pleasant. The movie options were also wonderful."
Cons: "It was difficult for me to get comfortable. The lights that shine from above us were shining directly on me for a row behind me and for the person sitting on my left. Boarding was somewhat unorganized as there were people boarding in 2 areas."
Pros: "What a different experience in relation to last week!"
Pros: "Wonderful customer service and hot meal was a lovely treat!!"
Cons: "No direct communication. Really bad"
Cons: "Once arriving in London our airplane didn't have a place to park so that we could be relieved from our flight. We waited, seated in the plane for over 45 minutes and we almost missed our connecting flight. We had to run to the next gate and getting through security checks was a nightmare. The London airport crew seemed to have terrible communication and terrible customer service skills."
Pros: "They blackmailed my daughter pay an additional $940.00 for a return flight bcus here flight was over 90 days."
Cons: "Purchase was allowed by Kayak and BA. This should not have taken place."
Pros: "Athens to London no complementary drinks or snacks on a FOUR hour flight."
Pros: "Crew were friendly"
Cons: "Noise level when people were trying to sleep; seats not too comfortable"
Pros: "Extra leg room in premium economy"
Cons: "Service poor relative to global peers, food mediocre, entertainment system totally outdated"
Cons: "Was not able to check in through to Cape Town, only JNB. When arrived in JNB, British Airways flight was not clearly identifiable from ticket (no flight number). Then the flight was delayed, and plane was old! Horrible experience"
Pros: "Standard BA dependability. Like a dependable but stodgy old uncle."
Cons: "Chaotic boarding process. No enforcement of boarding groups"
Cons: "We need more drinks, water or food on flights over 3 hours!"
Cons: "Maui to LAX GOOD. LAX to Phx crowded for Covid19 situation. Sat in middle seat between two other passengers. PHX to Santa Ana no one sat in the middle seat. It concerns me that such cheek to jowels seating could backfire"
Cons: "No more comments!"
Cons: "Flight was delayed for over 3 hours and I still don’t know why."
Pros: "The flight crew and the captain were terrific."
Cons: "Gate agents were rude. Everybody was forced to check-in their carry on luggage due to the small plane. This information should have been shared before boarding. We were informed as we were boarding and had to scramble to remove the laptop from our carry-on and help up passengers behind us from boarding. A totally unnecessary stressful situation created by the gate agents for failing to share information. Once we got onboard we saw carry-ons larger then what we were forced to check-in. Evidently, enforcement of standards is at the gate agents' discretion."
Cons: "Food quality"
Cons: "Air conditioning wa not working. We were in a hub why wasn't the plane switched."
Cons: "did not deliver baggage to Glasgow"
Pros: "Flights were on time, professional crew"
Cons: "Seat back screen kept freezing, headphone jack was broken"
Pros: "19 minute flight wheels up to wheels down!"
Pros: "Even though we left late, we made up time in the air."
Cons: "My aisle seat didn’t recline."
Pros: "Crew was good."
Cons: "The seat was tiny. It took forever. I hate you people."
Cons: "I've tried to respond twice now with a long detailed answer only to get booted out of the page. In short you and Flyus.com are criminals that ripped me off for over 430 dollars U.S. will never use you again"
Cons: "One of my worst flight journeys. Not traveling with American airlines operated flights ever again."
Pros: "Great plane"
Cons: "ATC delayed us 2 hours IN THE PLANE. Luggage was delivered to the wrong baggage terminal. LAX is the worst."
Pros: "Didn't have any entertainment so I was able to sleep."
Cons: "Equipment not functioning so couldn't watch movies or listen to music."
Pros: "Crew was okay."
Cons: "It was uncomfortable from arriving at FCO for check in to landing at DFW."
Pros: "We missed out connecting flight. We landed at 730am our connecting flight was supposed to leave at 750 it actually left at 744am"
Cons: "Our connecting flight left early"
Cons: "American Airlines has terrible customer service. We were unable to board our flight at the Philadelphia airport because when we arrived (almost 2 hours before our flight) the ticket counter was already closed for the evening. No one from American Airlines could help us. We were left stranded at the ticket counter until it reopened at 3:15 am. We are very disappointed and disgusted with the poor service we received from American Airlines. After hearing multiple horror stories from others, it is safe to say we will never fly that airline again."
Cons: "Had to drive 100 miles to catch second leg of trip."
Cons: "I like everything"
Pros: "Liked the flight. Very nice crew."
Pros: "Tom threatened to have me ARRESTED after inquiring as to why he was unusually and much more than personally and intentionally. I hope he’s enjoye his Career w AA. My Mom has worked there 30 yrs & he finished after messin w the WRONG SPICY Cajun Woman Who’s been oppressed and abused ENOUGH!!!!!"
Cons: "See above. I like Kayak"
Cons: "No free wifi"
Pros: "my seat assignment"
Cons: "wish the crews were more pleasant. some were pretty rude to some passengers"
Cons: "Delays. Crew were rude. Down graded seats separated from spouse"
Pros: "Brand new plane, very quick boarding, on time departure, great pilots"
Cons: "Earbuds super cheap couldn’t hear anything they re sponsored by Avis rent a car Crew. Just not caring on our needs. And I was in economy plus and paid twice the price. Will switch back to Air France next time"
Pros: "All prompt boarding smooth flight early arrival"
Cons: "Zero in flight entertainment"
Pros: "Early departure and arrival. Great flight and crew on a full flight."
Pros: "Pleasent crew and a non-turbulance flight."
Cons: "The yougurt splashe all over my shirt when I opened it, too much pressure I guess. No liquor !"
Cons: "Last to board with a young child."
Pros: "New plane, no delays"
Cons: "On way there wasted too much time.with delays"
Cons: "My bag was lost and was not woken up for meal or provided a meal when I asked."
Pros: "That I arrived to my destination alive."
Cons: "It was my first time taking Virgin America and I didn't know movies weren't free. I used to travel a lot and I've never had to pay for movies. I ended up watching 12 episodes of Big Bang Theory because it was the only free thing to watch that wasn't LinkedIn videos or Disney, which really sucked. Comfort level wasn't any better than any of the other airlines and service was the same as well. I've heard good things about Virgin but my experience was just mediocre."
Pros: "We didn't crash."
Cons: "No safety briefing for infants, rude gate staff, primitive fleet, terrible customer service at all levels."
Pros: "Seats were very roomy, both in with and legroom. The whole flight experience was good."
Cons: "Headphones on a short-haul flight were used and we're clearly dirty with dust. Drinks on the flight are quite particular. There were people who asked for beer and got a can, others who asked for the same got just half of the can."
Pros: "It was not a full flight, so I was given an aisle instead of a middle seat...for which I was grateful."
Cons: "Flight was 6 hours...almost as much as my previous international flight, yet food and drink was only available for purchase. No entertainment options. Plus, wireless was $21! I needed to work and had to purchase, but that is really quite a rip off compared to other airlines."
Pros: "Ease of check in"
Pros: "It seems like the plane was recently renovated and I loved the comfortable seats."
Cons: "There was virtually no free entertainment available."
Cons: "Poor customer service"
Pros: "On time"
Cons: "The in-flight entertainment was out, and the a/c was barely working-not good for a four hour flight. Instead of addressing the issues the flight crew was more interested in chatting with each other. No pre-flight drink service in first class, they rarely even passed through the canin."
Cons: "Ride flight attendants"
Pros: "We got to our airline with plenty of time around 7pm . We got delayed 3 hours. We have no annoucement. Service costumer representative was rude and did not want to give updates on our flight. Horrible experience."
Cons: "A free plane ticket."
Cons: "Flight was good until, after arriving 30 minutes early to PWM, our plane had to wait about that much time for our gate to open. Once pulling to the gate we waited another 15 minutes for someone to figure out the walkway and open the door tom the plane-- all with no communication from the crew."
Pros: "The boarded quickly and had our flight arrive back to Toronto a little earlier than expected"
Cons: "There wasn't any in flight entertainment systems and the app they said you need to watch movies wouldn't download. Pretty boring over all"
Pros: "Flight crew was fantastic. Pilot did a superb job. Whole flight was like sliding on glass."
Cons: "Long flight for a short distance. Slow getting people on and off. Delayed on arrival getting to gate and then delays getting people off. Baggage took a long time."
Pros: "The crew was nice, the food choices are good variety, and quality. The entertainment is also good. I travel in Business class and I appreciate that they upgrade the quality of the blankets and pillows."
Cons: "I think the cleaning crew can do a better job. I found nuts in my seat. Don't looks like first class cleaning service."
Pros: "It’s been a while since I have flown United, but I was pleasantly surprised by how great the crew on both of my flights were. I flew basic economy and was treated better and had as much leg room as with “upgraded service” from another carrier with an American name. After this experience I’ll go out of my way to book on United. Thanks"
Pros: "Crew was good"
Cons: "Bad baggage claim info"
Pros: "Super fast, easy overnight flight. They kept the announcements short to allow us to sleep."
Cons: "Not as comfy as some planes I’ve been on, and no TVs but they did have WiFi available."
Pros: "Nice and clean than past old metal."
Cons: "Close captioning or English subtitling didn’t work with the app."
Pros: "Crew was great seats are small"
Cons: "Bigger seats! Very good overall"
Pros: "The plane was a newer one with a bit more leg room."
Cons: "The snack was lousy - a very small pack of pretzels. For example, I’ve been on United flights when they gave us maple crisp cookies that were delicious. You would think for a five hour flight they could give you better snack! Drink service was very good."
Pros: "It got me home."
Cons: "Almost full flight. By the time the food cart reached the back if the plane, it was damn near empty (nothing decent to eat)."
Cons: "Rudest employees ever and a serious incident. Never flying United again"
Cons: "In flight entertainment was a phone/tablet holder in the headrest. This would have been okay except it required to have the United app installed on the devices which my kids did not have set up. The seats were tight and uncomfortable, plus the flight was completely full."
Pros: "Amazing crew"
Cons: "Poor food"
Cons: "Not having an eight hour delay due to poor scheduling of the airline."
Pros: "Friendly attendants and a comfortable flight"
Cons: "Delayed flight and poor food choice"
Cons: "Old plane, very hot cabin, no WiFi, no food, entertainment system would freeze and was glitchy. Awful airline now. Very disappointing."
Pros: "On time. Smooth flight. Good food."
Pros: "THEY WERE VERY CAUTIOUS ABOUT LEAVING ON TIME"
Cons: "coshared flight UA and AC always have issues with printing boarding passes and online check in"
Pros: "Seats were comfortable, we were in first class. United provided a good selection of recent movies."
Cons: "United stewardesses have little to no interest in their duties. Questions were clearly an annoyance to them. The leg of flight from Denver to Des Moines was very uncomfortable, seats much to tigh, no leg room. Gate staff in Denver were exceptional. United needs to revisit their time for loading. We preloaded, I had a broken leg, I was traveling with a special needs woman. We just reached our seats when other passengers were prodding us to sit so they could board no time to settle. Not impressed"
Pros: "I enjoyed preferred boarding it made everything easy. Seats were fine as far as leg room."
Cons: "Attendant kept bumping into me, I had an aisle seat with her refreshment cart. But other then that everything was fine."
Pros: "Check in excellent, staff at airport very professional."
Cons: "No negative issues"
Pros: "Customer svc was able assist us so we can all sit together since our original seats we were all separate."
Pros: "I liked ease of check in and the smooth takeoff and landing."
Cons: "I hate that your planes have us packed in like sardines. There’s no room between seats, nor is there sufficient leg room. The airlines have simply gotten too greedy."
Pros: "Staff was very good at their jobs/duties."
Cons: "Seats were very uncomfortable and cramped."
Pros: "Sexy eyes on that one"
Pros: "Lots of space and please take attendants"
Cons: "I didn’t have the vegan meal I ordered however they did give me a replacement"
Pros: "Overall good, timely flight."
Cons: "United app, with the entertainment options did not work on any of our Android devices. App was up to date, frustrating."
Pros: "Loved the entertainment. I got to watch 2 movies which made the time fly by."
Cons: "I didn’t like not having to choose our seat assignments after we booked our flight. I have used Kayak on many occasions and I was able to choose my seat after booking. I was not able to do that after I booked my flight."
Cons: "Paying for TV when first flight let Us watch app on our iPad for free. Also - lackluster food choices."
Pros: "Enjoyed watching DIRECTV and sleeping"
Pros: "4 hour 15 min."
Cons: "Bring your own entertainment"
Pros: "Almost nothing"
Cons: "This was a terrible flight. Entertainment system would not go off, no crew attention, we had 2 young kids and they could not sleep with the flashing TV in front of their eyes. Crew did not have the technical chops to even reset the system or try to. To add to the misery, we were seated in the last row where seats won't recline. If after flying 200k miles on United, I get this, I don't know what's worse! Very poor experience on United. Will just donate my miles."
Cons: "No food is lame"
Pros: "Nice new plane. Very clean. Decent room in economy plus. On board food is expensive but tastes ok. Free soft drinks served a couple of times during the flight (4.5 hours)"
Cons: "No in seat screen for movies. Only if you had your own personal device e.g. iPad. Also access was not working consistently across the plane. Was told that only a certain a certain number of seats could access the in flight entertainment system at one time and "to keep trying" and "hopefully someone will drop off soon". In the end they acknowledged the issue and told all passengers to go online for compensation which they honored immediately."
Pros: "Good fare"
Cons: "Flight attendant chided me for not reading menu beforehand. On one of the flights I had to shout out to thrm to even get a drink since they didnt stop at my seat. No space for a bag on the aisle seat on the 777."
Pros: "Spacious seating with no one next to me"
Cons: "No entertainment"
Pros: "Economy Plus saves a bit New plane"
Cons: "VERY narrow seats Stupid buttons in the arm rest, constant beeping from people pushing them by mistake"
Cons: "The United agent at the gate in Maui was terribly rude. She didn't even acknowledge that I was waiting in line to be helped for about 5 minutes. She went on the plane to check something for me and didn't return until 10 minutes later. When she came back to the counter, where I was still waiting, she started to talk to her coworker about chocolate and how great the crew was. She then turned to me and said, "can I help you?" She didn't even remember that she was in the middle of helping me! When I reminded her she was like "oh that's right" but didn't even apologize. The flight was delayed 2 hours which was pretty annoying too."
Pros: "Upgraded to extra comfort seating."
Cons: "Flight was 2 hours delayed."
Pros: "Lights were dimmed in the cabin"
Cons: "So many things. My complaints wouldn't change this company's plans. It's clear what United values"
Pros: "The seats we're ok"
Cons: "Delayed, bad service, bad boarding technique, bad cabin crew, and when we landed we spent another 30min taxiing and sitting. My connector flight was delayed two hours and by time I got to San Diego my rental car company was already closed."
Pros: "Courtesy and respectful nature of TSA and Agricultural checkpoints"
Cons: "Crying infants but thank goodness for streaming entertainment and headphones"
Pros: "The seats in first class were ok, not wonderful. Too expensive for only 'okay'."
Cons: "never flying united."
Cons: "AFTER boarding, you endeavored to remove 41 passengers. Only interaction was through an overwhelmed flight attendant, who barely spoke english. Was an experience that eroded confidence in safety, something one would imagine from a third world airline. Unacceptable. No direction. Only instruction was to call United."
Pros: "Everything was fast"
Cons: "I sat next to someone who basically took up half my seat which is the most uncomfortable way to spend a redeye. And an eight dollar fee for DirecTV is the silliest thing I've ever heard of for a 6 hour flight."
Pros: "Boarding was organized. When we wanted to check in our cabin baggage afraid that the overhead bins may be full by the time we board, we were properly guided that there is ample space, so there was no need to check them in. This saved us waiting time at LAX."
Cons: "We were not allowed to do online check-in because of codeshare, which was not very convenient."
Pros: "An eighty-five mile an hour tailwind got us from Los Angeles to Denver twenty-five minutes early. At LAX, our departure gate was only three gates from the arrival gate of our connecting flight, so no long trek through LAX. Seats on our 737-900 were tight and didn't recline far but, hey, United is the Wal-Mart of modern air travel. What do you expect?!"
Cons: "Business class needs better seats for a 6 hour flight"
Pros: "The crew was friendly"
Cons: "The a/c on the plain was not very cold and it needs to blow more air"
Airlines flying from Kahului have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Kahului
Masks required on board, masks provided on flights from Kahului
Social distancing seating
Middle seats unavailable to book on flights from Kahului
Testing for antibodies, testing for symptoms for flights from Kahului
Waiving of change fees. Search flexible flights from Kahului