Flight full. Delays caused us to miss flight to Rome. Causing us 10hr delay in Istanbul Airport and only got a food court meal comped.
If there was working AC. Ridiculous to have such a long flight and be so hot. They ran out of water bottles because everyone was so parched.
Pros: "Entertainment was great!"
Cons: "The check-in was stressful and congested."
Pros: "The crew were super patient there was a traveller was so irritating kept complaining about everything and ,moving from one seat to another even insulting the crew but they never lost their cool I thought that was wonderful .i learnt something."
Cons: "If a tooth paste and brush was provided in the little pack it would have made life better."
Cons: "Food is not great and the flight was delayed by an hour"
Pros: "Everything went well"
Pros: "I like the price, quality, aircraft, staff, food.. everything!"
Pros: "Turkish is always good Didn't know kayak was associated with justfly Loved the kayak notifications. MADEAHUGE difference"
Cons: "They lost my baggage. The in-flight crew and food is excellent, ground support is not good."
Pros: "Care from the crew and consideration"
Pros: "flight departed Jhb on time and arrived in Istanbul a few mins earlier than scheduled"
Cons: "1.cabin temperature varied from cold to very warm 2.I asked the cabin crew for a blanket but they forgot about it 3.I ordered a whisky with ice - was given half a tot with 2 small blocks of ice 4.only one person was serving drinks and food on my aisle so it was very slow service (other aisle had 2 crew serving)"
Cons: "The seats are to close together and did not recline, also very warm on the plane makes it very uncomfortable"
Pros: "Every thing was excellent"
Pros: "No complaints about the plane, staff etc and its probably no worse than any other airline"
Cons: "Long overnight flight in Economy Class, little legroom. As I am larger than average and find it hard to sleep on flights, the cramped conditions were extremely uncomfortable"
Cons: "Seats are not comfortable you end up with bad neck pain"
Cons: "The food was a bit tastless"
Pros: "I'm 6 ft 2. Legspace was adequate, and no silly boxes under the seats like other airlines that obstruct your feet. Great entertainment systems - modern, good selection. Food and staff excellent."
Cons: "Their online checkin systems could operate a bit more smoothly. At one point, I had to go in in person, because the online checkin site had an already past flight from their codeshare partner SAS showing up as the next flight, and I couldn't perform online checkin as a result."
Pros: "Some of the crew members were sweet, and helpful. I liked that the bathroom had soap and lotion as well."
Cons: "The security was rude when we were getting into our gate. They humiliated a man because he didn't understand their accent. There was a group of young employees and they came off as very immature. There was a crying baby next to me for the majority of the 13 hours. They ran out of food, and I had no choice but to eat the pasta option even though I do not eat pasta in my normal life. My knees hurt from not having space to stretch out for such a long flight. It was freezing cold and they did not have extra blankets. It felt like my section kept getting skipped over for everything (food, liquids, general checking in to make sure people were okay). We boarded late, and left late. When I arrived the luggage took VERY long - almost an hour - to come out."
Cons: "No beer or wine with meals, noisy flight and cheap headphones"
Pros: "Friendly crew"
Cons: "The issue of excess baggage. Would appreciate to buy on line before my flight so that I know how much to carry and also that I am covered before leaving home. Payment at the airport may be too costly as well as unreasonable. It's like a penalty for having excess luggage. This is the reason I prefer flying with EMIRATES because they afford me to but pay fir excess luggage before my departure. Planning ahead is key"
Pros: "I like Turkish Airlines they have great service. Very good entertainment."
Cons: "I was flying from Skopje to Istanbul I got only one hour between the two flights and it was difficult to convince them to let me go through the business line so I can catch my flight to LA."
Pros: "The airline crew excelent"
Pros: "The flight was quite comfortable. We lucked out with only a partially filled flight leaving extra space to sleep. Service was friendly and the food was excellent! I was fed twice on my 9hour flight and once on my 4hour flight. Great in flight entertainment."
Cons: "No complaints."
Pros: "The crew's effort to comfort the passengers and the food served"
Cons: "Delay both before and after boarding"
Pros: "great customer service!!!"
Cons: "I ordered vgml (vegan meal) a head of time, been confirmed, but non of my most recent 4 flights had it:("
Pros: "It was nice"
Cons: "Food was not that nice"
Cons: "Absolute chaotic experience. Seized all electronic equipment which I anticipated ahead of time and left my iPad home - but they took my camera - which is NOT on the list or a digital device. They had ONE person handling what had to be well over a thousand iPads and laptops. Flight left hours late. NO legroom, Food was horrible and inedible. The entertainment system draped out and locked up 4 hours into a ten hour flight. The WORST flight experience I have had in a very long tie and I have flown all over the world. Will NEVER fly Turkish Air again. STAY AWAY from this airline."
Pros: "The food and entertainment on the plane"
Cons: "The Turkish Airlines staff can be very rude, non-communicative in passing along information. They do not like you to ask questions nor do they want to answer your questions. They yell at you or just simply ignore you. No legroom. The crew did not mention that are flight was delayed prior or that we missed our connecting flight and what to do from there. I was given a hotel room during my layover but its in a scary neighborhood and it smells like sewage is nearby. The Grand Yavaz. The cheaper price is not worth the hassle. I can spend my good money elsewhere...i will be sure to warn others."
Pros: "Crew was solicitous and cordial. Movie choice had too many that seemed like they would have guns. I did find a couple of films to my liking, however."
Pros: "Food, entertainment, crew were all great"
Cons: "Very cold in cabin"
Pros: "Almost everything from boarding till landing."
Cons: "I didn't like the fact that people need to wait in the bus shuttle too long. It's just better to let people wait at the gate and ride them to the plane when it's 100% ready."
Pros: "Food and Crew"
Cons: "The fact that the boarding was by bus and not through a sleeve detracts from the process."
Pros: "The service is very good. The plane departed on time everything was good"
Pros: "Nice aircraft"
Cons: "Quantity of food served was less for 13 hour flight"
Cons: "the kosher food was poor"
Pros: "I liked the space I had in my seat."
Cons: "Being surrounded by 8-10 babies who were consistently crying, being delayed almost an hour, my TV didn't work, and the food was terribly bad more so than usual."
Pros: "The entertainment did not work in the trasanlactic fly"
Pros: "Food is excellent, staff great."
Cons: "Not nearly enough leg room for an international flight!!"
Pros: "On board entertainment."
Cons: "Customer Service. They cancelled my flight in the middle of my vacation and just sent me an email moving my flights to next day. Unacceptable!!! I paid for it 4 months in advance. One cannot change my arrival from Sunday night to Monday night. Called Customer Service 20+ times to have it fixed. They are all outsourced incompetent and unprepared. Good planes overall, but horrible customer service. I will never fly Turkish again. I prefer to pay more and have decent customer service and no flights cancellations in the middle of my vacation."
Pros: "Pleasant crew, great quality service, good food."
Cons: "Comfort was not the greatest. Felt smaller than other airlines but trip was 11 hours long so it wasn't comfortable."
Pros: "the food is great, very good multimedia system"
Pros: "Entertainment system is excellent, food is solid and plentiful."
Cons: "I've flown Turkish a few times before, and they're generally pretty good for the price. This trip was different. Despite Turkish Airlines policies outlined in their "Customer Rights," I received no notification that the flight was delayed 3 hours, and there was no notification at the JoBurg airport until you go to the counter to check in. JoBurg staff - which are Menzies third-party contractors, not Turkish staff - were disorganized, uncommunicative, and unhelpful. Only one person at the check in desk seemed to have authorization to make any changes, so all other agents were running back and forth to speak with him, and not communicating with passengers. It took over an hour to get clarity on the situation and rebook my connecting flight to Washington for a different flight 8 hours later. The only compensation offered was one meal voucher worth R100 (roughly $7). They would not even look at other Star Alliance flights for early arrival in Washington, and said they were not authorized to consider upgrading my ticket. When I called the Turkish customer service, they essentially said "What do you want us to do about it? You have to submit a formal complaint." Boarding was totally disorganized. In theory there are boarding groups, but after business class and all the high-ranking loyalty members, it's pretty much a mad rush. This seems to be the common practice for Turkish now. In general, Turkish has a great entertainment system on all their long-haul flights, with tons of movies - including very new releases - music, games, etc. They also provide complimentary kits with socks, slippers, eye mask, earplugs and dental kit, even for economy passengers. The meals are fairly good for airlines. However, legroom in economy isn't great. I'm 6'1", and had difficulty getting comfortable with my knees jammed into the back of the seat in front of me. On this particular flight, I was in row 18. The cabin crew were frantic, disorganized, and shouting to each other across passengers. One half of our row was served the meal, and the other half had to wait over 30 minutes to be served for some reason. By that time the vegetarian option was no longer available. Crew also had to run back and forth between service carts because they were frequently out of very common beverages (like sparkling water. And ice.), and on two occasions crew left a drawer from a cart full of trash sitting in the aisle. There were several times that crew ran carts into passengers - including once into my knee that was not in the aisle - and didn't even acknowledge doing so. They also stopped the carts in front of occupied lavatories, temporarily trapping passengers. So not terribly professional. While not specifically on this flight, the experience in Istanbul airport with Turkish Airlines' staff was awful. Zero interest in helping, rude and dismissive, and overall terrible."
Pros: "I left my iPad in the seat back of my previous flight to Istanbul and by the next morning they had my iPad to me and Hungary! Very professional!"
Pros: "I liked the friendliness of the ticket person and all the flight attendants on both flights. The cabin was clean, the climate was not too hot or cold. The pilots were very good at their jobs. The food was good."
Cons: "Did not like boarding the plane on the Tarmac."
Pros: "The entertainment selections and technology were great."
Cons: "There were no announcements made during boarding and it was a little chaotic."
Pros: "Plane seats were comfortable."
Cons: "Got sick from food. Stewardress skipped over me for service."
Pros: "Nice hotel, meals, and transport, plus $$."
Cons: "Had to stay over two nights. Could not make original connection in Istanbul, stayed over at my expense. Flight overbooked, stayed over at Turkish Airlines expense."
Cons: "The service was not good and the staff had to be called 10 times for one thing"
Pros: "The wide range of entertainment on offer, personal USB port,"
Cons: "Touch screen did not work properly although once I figured out how to use alternate controls it was fine, had an aisle seat center and there was no way to really stick my legs out withought them being cramped. Staff seemed hurried and more interested in talking with one another across the row I was in. They were not particularly friendly. My first couple flights with Turkish were much much better"
When my jet blue flight from fla to ny was canceled el al got me to my destination so i could get to my mother in the hospital.
Pros: "Nice movie. Tasty salad meal. Crew was professional."
Cons: "Flight was full and I was requested not to take with me my suitcase on board. This is absurd that they let people bring to plane more stuff than allowed on the expense of other customers."
Cons: "Check in and boarding. Food. Entertainment system"
Cons: "The personnel responsible for accompanying me on wheelchair didn’t want take me to the car in parking lot. He just dropped me at airport exit."
Pros: "nice plane, cheery staff"
Cons: "Flight was 40 minutes late"
Pros: "When the plane is not crowded there are no lines to the bathroom, the crew is more relaxed. It is overall more human."
Pros: "Check in took more than 2 hours, charges $80 for bag, seats very uncomfortable"
Cons: "Check kn"
Cons: "my chair was broken and the service was bad, every time they gave out food they forgot my row and we had to ask a few times in order to get it, and my place was right near the kitchen"
Pros: "Clean airport and airline. I was on the new Dreamliner. Book business you don’t want to be in the back."
Cons: "For obvious reasons security is tight. However, they do not warn you sufficiently about the screening and security process. It took 2 hours alone to get through security and it was a light crowd. I can only imagine if it was packed or during major EU or Israeli holiday. They try to move people fast but security folks are all very young so they require a lot of supervision and need oversight so they stop and go for questions with trained team members."
Cons: "Delay, food, entertainment"
Pros: "They let people with kids board first"
Cons: "Had the worst seats on the plane. we were in the back row next to the bathroom and by the flight attendants. The flush of the bathroom was so loud that it kept waking my kids and I up...also the flight attendants constant scurrying around our seats made it impossible to sleep. Not looking forward to the flight back"
Cons: "I was told on the airport that I was downgraded from Business to Economy since they overbooked the flight and gave my seat to a crew member. I had to sit separately from my husband, who’s using a walking stick due to a knee injury and thus needs help. The staff treated me poorly and I definitely won’t fly with EL AL ever again."
Pros: "From Newark to Tel Aviv all good."
Cons: "On the way back today. My dad was scheduled to arrive in EWR but he arrived at JFK. We were waiting for him in newark. It was very stressful and frustrating because myDad doesn't understand English so he never knew of the change. I never received an email alert letting me know if the change of airport or the 1hr delay they had. I am really upset with all this. We are still on our way To JFK in this insane traffic."
Cons: "Everything.. Flight canceled, no explanation what so ever. In hk costume service they took my gift of bought from Auckland duty free since I needed to exit in hk because flight canceled. N"
Pros: "the crew was very good and flight are very good!"
Cons: "The food quality"
Pros: "Nice crew onboard."
Cons: "Online check in marked no available places"
Pros: "Very friendly ground staff and crew. We even arrived early at our destination."
Pros: "Some of the crew members were exceptionally nice. My dietary concerns were dealt with Ipmressively well"
Cons: "Leg Space wasn't amazing. Food could have been better. Crew not so curtious. Plane's a bit old and not as clean and fresh as I would expect considering the price rate. Bought a bulkhead seat for additional $99 and wasn't entirely happy - as people kept on congregating there in front of the kitchen and lavatory. Odd smell came out of the lavatory every now and then. Serving and collecting of food trays was exceptionally slow. Entertainment system is ANTIQUATED AND MUST BE REPLACED."
Pros: "We could. Not make a notmal check in. By the time we could 24 hrs before all the seat s were engaged."
Cons: "Seats are uncomfortable and inappropriate entertainment."
Cons: "Took 747 for 12 hour flight No wifi or anthing resembling a first run movie, There was essentially 4 options, the best were old tapes of Modern Family TV show. All of this was on a screen the same size as my cell phone Forgot to mention this was on a personally paid business flight. No way ever fly this airline"
Pros: "Did what they were supposed to do"
Cons: "Roughest landing I ever experienced. The other passengers' shocked "Ooohh"'s would imply that they agree."
Cons: "the bed Attitude from the check in desk never again with EL AL UP"
Pros: "Polite crew"
Cons: "Plane was pretty old and the seas didn't go back too much"
Cons: "They lost my luggage."
Pros: "We landed early, and the crew was attentive to me when I asked for my meal after they passed me while I was sleeping"
Cons: "The air conditioning was not working all that great (was an older plane but still). Seats were a little on the small side."
Cons: "Sitting seems intentionally bad (separating families) unless you pay extra Food is inedible Crew being sardonic of local latency when we all remember how ELAL crew used to sit idle on track to earn a couple more bucks"
Pros: "The crew"
Cons: "The seats"
Cons: "They cancelled my seat without telling me and put me on standby and when I tried to call elal no one answered the phone. I only got a recording to go on line. But I could not get a seat on line. This was a few hours before fight time!!! It was finally fixed at the airport. It's very stressful to go to the airport not knowing if u r really flying especially when the seats were originally confirmed weeks before!!!!!"
Cons: "The delay The food The plane"
Pros: "The food was okay."
Cons: "The seating was unbelievably crowded. There wasnt any room to sit, to stand , to walk around ( so as not to get blood clots). The bathroons were not particularlt clean and very often the water didnt work. The entertainment videos were very limited and you could not start them when you wanted. You had to catch them in the middle. All in all it was an extremely uncomfortable and unenjoyable experience."
Pros: "Mechanical problems, grounded in montreal for 4 hours, no food or water or air conditioner. Antique entertainment system. Sad part is I live in Montreal and I wasn't allowed to get off the plane, I had to sit on for an extra 4 hours and then fly to Toronto only to get on another flight back to Montreal, because of dumb Quebec beauracy, And pathetic élal incompetent management."
Cons: "מלבד זאת שיצאנו בחצות וחצי במקום בעשר כפי שתוכנן, דבר שחייב המתנה ארוכה בשדה תעופה, בטיסה עצמה הדליקו וכיבו אורות באופן רנדומאלית. לא נתנו לקרוא ולא נתנו להרדם. החיילים רצו ועברו בפרוזדור כמו פילים בחנות חרסינה."
Cons: "Early chekin system deliberately alocated separat sieats for me and my wife, despite I cheked in 23 hours befor take off. The cabin crew was very unfrendly. The bording prosses was slow, messy and unplesent."
Pros: "Food was ok, cabin crew friendly, price is reasonable"
Cons: "1. Boarding was through the bus under the rain 2. Departure was delayed because bus driver couldn't get to the boarding position due to poor coordination with ground crew 3. Total flight delay was 1.5 hours (missed connection) 4. Some passenger announcements (including connection information) were made only in Hebrew (had to ask for English translation) 5. The only El Al lounge in TLV closes at night (even though no "business hours" posted) and you can't get there if you come early or have long connection in TLV 6. El Al ticketing desk in AMS refused to help with changing ticket caused by _delay of their flight_ and sent me to the connecting airline (I had single connecting ticket)"
Cons: "The last flight was operated by EL AL, and they was so bad when they checked me, they put me and more guys to a private room without clothes, and took everything from us. Only Israeli people didn't checked this way."
Pros: "Really nothing"
Cons: "Crew was rude, food was awful. It was an evening flight and they turned the lights off, however it was very noisy and the crew did nothing in order to handle this ao it was impossible to sleep."
Cons: "boarding was bad delay in departure plan was crowded"
Pros: "Food was okay; make any diet"
Cons: "The worst part of this whole ordeal is that we paid for an El Al flight but were serviced by a completely different airline; very disappointing and deceptive. The airline "Prestige operated our flight from Toronto to Tel Aviv. The air plane and the crew were NOT el Al. The airline Prestige had an older aircraft with no TVs, entertainment for kids, the crew was not El Al for an overseas transatlantic flight VERY poor...on the return flight from Tel Aviv the same airline and aircraft operated by Prestige airlines was utilized and this time the ordeal turned into a nightmare. During take off from Tel Aviv as the plane was gaining speed to go into the air one of the tires blew and we almost had a catastrophe on the runway. We were on the runway for 2 hours and then deboarded; waited in TLV airport for 8 hours before taking flight on an actual El Al plane. The point that needs to be made is to verify that you are taking an actual EL Al plane NOT a partner airline....the airplanes on an actual El AL fight are accommodating and offer good service, food and entertainment (which is much needed on a transatlantic flight; especially if traveling with children)."
Cons: "My checked-in suitcase did not arrive in Tel-Aviv. Could not get the boarding pass (for Boston - Tel-Aviv leg) in Orlando. When arrived to ElAl departure gate (after just landing from Boston), no staff was there to explain to me what to do, where to report, how to obtain a boarding pass. Nor were there any written directions on the email booking confirmation what to do. I had to (LUCKILY. correctly.) GUESS that I need to exit the airport and re-enter at same terminal E, but in the check-in/ticketing area. I did get my boarding pass, but it was too late to arrange for the seat type I preferred. Watching movies is theoretical as every time someone passes through the isle (necessary for flight attendants, passengers going to the toilet, passengers who must stretch and move-about), the view to the screen is blocked. The food on that particular ElAl flight was not tasty."
Pros: "the food was great and the crew were kind"
Cons: "the delay of the boarding. the second time of delay with elal"
Cons: "didnt had a place to church my phone or Ipad...the wifi cunsomed all the buttery"
Pros: "Flight was on time"
Cons: "There was no AC for the whole flight (12 hours) It was all really old, chairs, tv, air control was terrible Crew don't even respond to your request or even come to your seat. Chair was broken and very old with food stains all over. Entertainment was extremely bad with antique tv screen and same old tv shows who keeps on repeat. I had much better flights and quality service for the same price, will defiantly avoide for my next vacation!"
Pros: "Nothing stands out."
Cons: "Flght from Newark to Tel Aviv....TV didn't work Extra room seats don't have any extra room Each leg of the flight the person in front of me leaned way back and I could't even put my tray table down."
Cons: "El Al is the main airline at TLV airport, yet the line for check-in for them is the worst-organized line i have ever witnessed. They should do what every other airline is doing to improve queues, instead of abandoning passengers to a chaotic process."
Pros: "And it caused me to miss my connection. El al refused to take responsibility and I was on stand by for hours"
Cons: "They should take care of the people"