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JNB — San Francisco Bay Area
Dec 2 — Dec 91
Return
1 adult
Economy
0 bags
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Fri 2/12
Fri 9/12

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MOST POPULARSan Francisco
1 stop from R13 498

Good to know

Low season

March

High season

August

Cheapest flight

R9 174

Average price (return flight)

R14 599

Good deal (return flight)

R14 318
Best time to beat the crowds (6% less expensive on average)
Most popular time to fly (25% more expensive on average)
Flight from Johannesburg OR Tambo to San Francisco
(avg. price over the last 2 weeks)
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Top tips for finding cheap flights to San Francisco Bay Area

  • High season is considered to be January, February and December. The cheapest month to fly from Johannesburg is January.

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Top 5 airlines serving Johannesburg OR Tambo to San Francisco Bay Area

Scores according to KAYAK customer reviews
8,2
Qatar AirwaysOverall score based on 12087 reviews
8,2Boarding
8,1Comfort
8,6Crew
8,2Entertainment
7,9Food
Airline reviews

It's getting to the point in life that a flight in coach in those little seats for 9 to 15 hours is just too cramped. This was a packed flight with nearly every center seat taken. Good for Qatar airlines, which is a terrific airline, but its tough to ride in those little seats on long-haul flights

Read more about Qatar Airways

It's getting to the point in life that a flight in coach in those little seats for 9 to 15 hours is just too cramped. This was a packed flight with nearly every center seat taken. Good for Qatar airlines, which is a terrific airline, but its tough to ride in those little seats on long-haul flights

Qatar is undoubtedly the best airline in the world. Very impressed with their all around service and customer care.

The airport staff of Qatar airlines was UNFRIENDLY and UNHELPFUL. They all acted like we were bothering them. They gave no help in moving from one station to another. In general they gave an extremely bad first impression of Qatar airlines!!

Pros: "I would have appreciated that with ALL required paperwork, my stay at check in point would have lasted a little less than two hours I spent standing and waiting for a feedback."
Cons: "Updating clients and offering a seat if it’s a long wait could have improved the situation. It is on reception that the business gets its impression. Thanks."
Pros: "Everything great!"
Cons: "~"
Pros: "Crew was great. They made up for mistakes in a positive and amenable way."
Cons: "Flight was late. There was no communication about it. The flight from Joburg to Doha was late, therefore I missed my connection. The delay was not officially communicated to any of the passengers — no announcements made, no representatives to talk to at the gate — until well past the time that we should have been in the air. It was distressing."
Pros: "The crew was very attentive and professional"
Cons: "Food wasn't great"
Pros: "Crew is amazing"
Cons: "The Entertainment screen wasn’t working"
Pros: "Yes"
Cons: "N/a"
Pros: "Great crew and food. Nice economy class."
Pros: "Nice crew, 1 hr free WiFi"
Cons: "Significant delay on jetway, temps uncomfortable,"
Pros: "Everything"
Cons: "Nothing"
Pros: "Nothing special"
Cons: "I found my seat a bit uncomfortable for this leg of the jurney"
Pros: "Everything was perfect !!"
Pros: "The service of the cabin was great!"
Cons: "The food was not of the quality I would have expected from the expectation created by the airlines marketing. We boarded close to a full hour later than scheduled and the boarding process was very slow."
Cons: "Did not make this flight."
Pros: "Everything"
Cons: "Excellent"
Pros: "Best business class I have ever been on. Better than most First class."
Pros: "decent leg room. the staff was accommodating"
Cons: "the brea was har. some of the food was overheated thus making it hard to eat"
Pros: "Fantastic service, very friendly staff who are always happy to help"
Cons: "Should have internet free of charge in flight"
Pros: "I was surprised with the quality of gluten free meals served for me, it was well organised and taken care of where I never had to wait. My flight schedules were changed few days before departure by Qatar Airways, but only thing I had to do was to confirm that I have noted, my seats and all the rest of details intact, excellent."
Cons: "The change of my flight schedule for the entire journey was done without giving me any options (departure flights from origin and return). It would have caused me inconvenience if the change of time does not allow me to adjust my plans."
Pros: "Great flight. Everything was good. The only very small issue is hey offer WiFi but even if you pay the allocation of data make you feel like you living in the 1990. 10 meg free and 300 meg for a whole flight is a complete joke, especially for USD 30. They could manage protocols but give a reasonable service."
Cons: "WiFi"
Pros: "Qatar is a reliable airline."
Cons: "No matter how many times I have traveled with Qatar (5 international flights in the last year); I still do not receive any benefits such a priority boarding or upgrades."
Pros: "The service from check-in till landing was on the ball and superb. They were friendly and eager to assist with everything. They have the latest movies and shows to watch on their in-flight entertainment."
Pros: "great crew and food."
Cons: "being charged excess baggage when one suitcase weigh under weight. Having to wait at the terminal for a hour and a half because of bad weather -- not the pilot's fault"
Pros: "The plane from Johannesburg to Doha was Fine but not as wonderful and comfortable As flight from Doha to Chicago"
Cons: "They lost my bag and that’s disappointing considering I have my bank account details in that bag. Very disappointed by this"
Pros: "I was actually impressed with the entertainment selection :)"
Cons: "The economy seats are just unfortunately not a place you can get comfortable enough to sleep. On 14 hour flights one hopes to sleep."
Pros: "Food and entertainment"
Cons: "Hard cushioning and narrow seats on the 787"
Cons: "We were packed like sardines, it was very uncomfortable. And, by the time they got to me, they were out of the fish I wanted for my meal."
Pros: "Good in-flight service"
Cons: "Cramped seats"
Cons: "Food is not fresh and seats are not comfortable. Very little leg room."
Pros: "In general the crew was very nice."
Cons: "The dreamliner is a little tight in relation to the B777. The Kosher meals very all the same for breakfast lunch and snack"
Cons: "1. rude staff - i stood in Jburg at the counter for 13 minutes (i checked my clock) while 8 staff ladies spoke among themselves in a myriad of languages. FINALLY one lady asked if i had been helped! I said no and she was clearly less than thrilled to be the one to help with my question. i literally just wanted to ask if my seat assignment was a window, middle or aisle, but it was like i was the bane of her existence and i interrupted their social hour. On my outbound flight (ORD to DOH) I also watched three staff members be beyond rude to guest after guest at the check in counter regarding baggage when they came forward to "re check-in" which was a new requirement for most people. There was a lot of general confusion on behalf of the consumers and the staff was NOT the least bit patient or helpful in explaining what they needed from us or why this flight had different procedures than normal. I still don't know why they were so fussy about baggage and made everyone re check in at the gate in fact. And they didnt do it to my baggage so i have no idea why they were so rude to some and completely left others alone. (didn't seem to have to do with size, carrying of electronics, i don't know?) 2. the physical flight - you changed my original flight time to something that was REALLY close for my connection from DOH to CDG, so you instead bumped me to a later flight without consulting me. it would have caused me to miss a connection flight I booked separately through EasyJet from Pairs to my home airport BIQ. I had to figure that out on my own. RUSH through Doha to make my 35 min connection and barely was allowed to board my onward Paris flight by the Qatar gate staff which was only cutting it close as a result of YOUR changes! Yet i was treated like i was somehow "late" and wouldn't be able to board ??? Again incredibly rude staff. Subsequently you lost my luggage because the connection was too tight. i landed on Friday and it didn't catch up to me until Tuesday. Not one person has said sorry or offered any restitution. And this is honestly what upsets me the most. I doubt anyone even reads this. pathetic. I work for a travel club and since Monday (so in 4 days) I have actively reached out to 4 clients to cancel and re-booked their Qatar airways flight to another carrier to get them to Johannesburg. They will be doing the same safari experience I did, but I will NOT recommend and book my clients on Qatar after my experience."
Cons: "You canceled our flight in the last minute. we were starting our holidays and missed one day included the booking reservation. We didn't get any refund regarding this issue. On the other hand, i booked my special meal and never received it."
Pros: "this was very different nice service, crews with courtesy and ready to listen to any problem.Pauline."
Pros: "Spacious air craft with comfortable seats, crew was very friendly , and efficient"
Cons: "Service,"
Pros: "The flight was on time, not full and the crew and the entertainment was excellent. Very happy with the experience of flying on Qatar Airways from Johannesburg to Miami."
Cons: "Everything was well, the food was good not great (even for airplane food) and the only other issue is it seemed like trash from our drinks and food services was picked up for quite a while or until we brought it to the flight attendants ourselves."
Pros: "landed safely"
Cons: "Had to claim bags at Doha and go through multiple security screenings to board connecting flight. At one point all the security was not functioning and we were packed up in lines. Barely had time to stop at the restroom before final security check where it was all so disorganized. After that check we were told that if we left we had to go through security again. Would have been nice to know that upfront. It was a madhouse going through that final security check and my husband's wallet was lost for a bit. No one really tried to help and we were told to move aside. Finally someone saw that it had fallen beside one of the counters. It was all horrible. Because of all this our 5 hour layover was a hassle with no time for food, etc. The whole airport experience was confusing and badly handled."
Pros: "Excellent in every way. Clearly a top tier airlines. I will choose Qatar Airlines at every opportunity."
Cons: "Nothing"
Cons: "Kayak/priceline re-booked my flight for my sister and I from SAA to BA, but failed to completely reissue us tickets. When we checked in for the flight, we had no ticket for the first leg of the flight, but we had tickets for the remaining flights. We immediately called to fix this problem, but due to slow customer service, we weren't issued tickets in time and the flight left without us. We missed all remaining connecting flights and were forced to buy New tickets. Now we have to work with kayak/priceline to get all my money back due to their error. We came back a day later than expected and missed going back to work."
Pros: "Very comfortable, great staff, entertainment options were huge! New aircrafts with comfort in mind."
Pros: "I enjoyed the staff"
Cons: "The screens were old school and I HS a hard time getting it to work Also the sleep mask I received had sticky stuff all over it when I opened the package."
Pros: "Excellent Cabin Crews, Flights on time"
Cons: "Food is mediocre at best, comfort on 787 is terrible."
Pros: "nothing"
Cons: "Because of poor connection, arrived for flight 15 min. before departure. Gate agent wouldn't allow us to board and wouldn't help us rebook. Offered no help."
Pros: "Seat space. Stevice. Terminal."
Pros: "Nothing."
Cons: "Attendant was rude and never really finished service, never remembered any requests and consistently skipped guests when providing food or drink service, cabin kept oscillating between either too hot or too cold."
Cons: "We took off in a terrible storm with lightning striking all around the plane. Very rough, lightning which scared the hell out of both me and my wife."
Pros: "Amazing and efficient when we had to be rerouted due to the hurricane we had excellent service and care at the hotel which made my stay for a short while a memorable"
Cons: "The plane was quite congested as the seats were very narrow coming back to Miami"
Pros: "Real silverware."

The boarding process took FOREVER. I arrived three hours before my flight and barely made it to the gate in time for boarding and there was no waiting as all to pass through the security checkpoint. Emirates simply was understaffed on Jan 7th 2022. More importantly, the flight crew made very little effort to enforce the mask requirement and the result was everywhere you look you could see passengers with their mask not covering their nose, and then after seating many didn't have the mask covering their mouth either. It was a total health hazard. Unacceptable.

Pros: "Crew, interior, seats"
Cons: "Food was average. Service could be better. For example, my wife and I never got our food at the same time or close enough. We had to ask for food or drinks. They should regularly ask if we need something. Empty water bottles (up to 3) were sitting on my table for hours till we landed."
Pros: "The crew was nice, and there was sufficient overhead space for my bag."
Cons: "I've flown hundreds of times, and this was the most most unpleasant flight I've ever taken. My seat didn't recline, the entertainment console was not working properly, and I had almost no legroom due to the design of the seat. The temperature was unbearably hot. And I didn't get my special meal."
Pros: "crew was good but seat was too narrow, and there are too many little kids near us."
Cons: "do limit the number of passengers with little children and don't put senior citizens near them."
Pros: "The crew helped us move into a row that had an extra seat thus making the journey for us and our neighbours comfortable."
Cons: "More food service would be helpful. There were limited snacks(mostly containing chocolate or candy - which I did not prefer) and only bananas as fruit. Could have used oranges or apples for the kids."
Cons: "Emirates has great service and food. Highly recommend if you can handle a Dubai layover"
Pros: "General flight was good. Loved the food."
Cons: "Beeing more than an hour delayed"
Pros: "The food and service was great."
Cons: "Boarding for priority was a bit slow."
Pros: "Crew and entertainment"
Cons: "Food and legroom"
Pros: "Movies entertainment"
Cons: "Food selection available was not good in my opinion - pretty much tailored to Indian appetite and stomachs. Very pour options for juices and alternate foods."
Pros: "Emirates really knows how to treat customers"
Cons: "Flight was long"
Pros: "As above"
Pros: "The entertainment options were very good"
Cons: "Bathrooms were dirty. Did not have all the food options listed"
Pros: "The crew was second to none."
Cons: "The duty-free at Dubai was disappointing."
Pros: "Hospitality , service and food."
Pros: "ICE Rock solid, at least from SFO-DXB and vice version and its variation in different movies, songs"
Cons: "Economy response -- Pressing the button takes a lot of time. Collection of shawls/earphones -- Please wait for the plane to finish its flight."
Pros: "Long but ok"
Cons: "There is no reason to not like it."
Pros: "Upgrade to Business class"
Pros: "Wi-Fi"
Pros: "excellent staff and friendly flight attendant."
Cons: "i wish next time the flight will includes a hotel for the over night stay. I had to sleep on the seats at the airport."
Pros: "Non"
Cons: "Everything is unlikely You got treated by your sc you got treated by your skin"
Cons: "There was no option during check in to request meal options- ex vegetarian request."
Pros: "Staff on board was very nice and attentive. Much nicer than the crew on my outbound flight"
Cons: "Trash was not picked up frequently enough. By the end of the flight the plane was a pig sty. Also there was no toilet paper in the bathroom at the deprting airport"
Pros: "Good service"
Pros: "We will highly recommend to use this airline. We will try again to flight to any city that we know they will have connections . Is worth it to plan to stay a few days in Dubai. Is a great city , unique, different."
Pros: "Nothing. Will not travel again on Emirates"
Cons: "Food Comfort level Flight delay"
Cons: "Bathrooms were not clean later in the flight"
Pros: "the food was wonderful, the economy seats were comfy, and the service was superb. I really liked being able to watch movies and listen to music w/o a charge."
Pros: "Attentive flight crew and spacious interior"
Cons: "Food food and food"
Pros: "A lot of newly released movies to choose from. Time goes a lot faster if you can watch three two hour movies back to back. Crew was friendly and helpful."
Cons: "Online check in could have an easier option to request a special meal. I have a mild wheat allergy. I tried to call the Dubai office after 9AM before my return trip but, nobody answered. I just skipped the pizza and I was fine."
Pros: "Good entertainment, spacious seating and a friendly staff."
Cons: "The boarding process takes longer with the Airbus 380 and the flight from Dubai to SFO is delayed very often. Staff at the airport could provide timely updates about the delay and the boarding process. I would like to see more options in the raw Vegetable diet as I got the same food for Lunch and dinner"
Pros: "I say that everything was good but overall "excellent" because it is hard to fly for hours upon hours and say that it was excellent. All considered, it was good while Emirates (compared to other carriers) is excellent. These huge airplanes are amazing!"
Cons: "Flying for hours upon hours but nobody can do anything about that. Africa has a routine, including this flight, of filling the cabin full of chemicals - for insects? Prepare to cover your head and face!"
Pros: "Good flight with decent amenities Entertainment can be better. Food quality is going down byt still better than most"
Pros: "Everything"
Pros: "Space and the fact that everything worked. Food was excellant."
Cons: "I always like Emirates."
Pros: "High quality comfortable seating, the most varied entertainment and delicious food served by smiling attractive employees."
Cons: "Nothing"
Pros: "Choice for entertainment"
Cons: "Have travelled on Emirates several times but the Crew hospitality was poor this time. Oriental food was not good."
Pros: "OK flight"
Pros: "Great airline and excellent sevice"
Cons: "Checkin associate at SFO was rude and told me that only light baggage is allowed in the plane during borading noticed several passengers with larger bags and sometime two bas as well. I was told I can only take one bag. This caused me to change my plans on what I can carry on my two small bags. This is also the reason why had to take a small handbag to keep everything I needed. I lost this bag at New Delhi airport. Had I been allowed the the standard tote and a laptop bag I may not have needed the extra hand bag and may not have lost my items. Emirates associate is partailly responsible for my lost items."
Cons: "I had given on line preference for Asian vegetarian food but was not served collection of booked luggage at cropusal at SFO ,was difficult for a senior citizen like me as there was commotion"
Pros: "The vegan meals were very good and tasty. I enjoyed the entertainment provided and the plane was very clean. At times the plane was very cold, however the blanket helped with that. It wasn't this flight but the flight from Tanzania to Dubai, the crew sprayed the plane and I would like to know what was sprayed as it was awful and what if any chemicals were sprayed on us. Perhaps it would be better to spray the plane before the passengers board the plane."
Cons: "There was only one flight attendant would didn't assist my friend when we asked her to please take my friend's food tray away. My friend Emily Bayne was having a major discomforting eye allergy attack. Emily eyes were burning, dry, turning red, and very itchy and she wanted to go to the bath room to run warms water over her eyes, however she had the food tray and so we push the attendant help button. But when the flight attendant came to see what we needed and we asked if she could please take Emily's food tray, she just said I will come back later for that. So I told Emily just go to the bathroom I will hold your food tray. Emily Bayne was seated in the middle and I had the aisle seat, 44H. While Emily was in the bathroom I complained to another flight attendant what had happened, she took our food trays and then told her supervisor what happened. The supervisor came shortly and assisted Emily by granting her request and providing her with two warm wet towels, and later 5 more. The supervisor and the other attendant that I complained to continue to check throughout the fljght to see if Emily needed anything else, which was nice and accommodating. The flight after that incident was good, as the supervisor immediately corrected the insensitive act of his flight attendant."
Pros: "The crew were excellent. Very helpful and professional."
Cons: "All good!"
Cons: "Check-in counter staffs in Dubai are poorly trained and do not have service-mind at all."
Pros: "Everything"
Pros: "Even though I was flying economy, the seats on the A380 were wide and comfortable and the entertainment onboard was very good."
Pros: "I will only fly Emirates when available to my destination from now on."
Pros: "Food"
Cons: "Management"
Pros: "The wrap-around head rests help with sleeping. The good size blanket was comfortable and kept me warm. I really liked the bigger entertainment screen and excellent choice of movies and TV programs. I've never had 'Homes International' and 'Don't tell the Bride' on any flights, which are favorites of mine and are very popular.. I fly on 16 flights/year domestic and international. The flight attendants were very pleasant and helpful."
Cons: "It was a bit too cold. I was in row 50 on the aisle. I am vegetarian so was pleasantly surprised with the fish curry being on the menu, but couldn't see or taste the fish. A bit disappointing."
Pros: "Everything"
Cons: "Nothing"
Pros: "Spacious seats..comfortable flight and great on board service"
Pros: "Friendly crew, comfortable plane"
Cons: "Luggage lost, unhelpful Kigali Helpdesk. Johannesburg VERY helpful"
Pros: "Helpful friendly crew, reasonable ticket prices."
Cons: "Luggage was delayed by 24 hours, customer service desk in Johannesburg EXTREMELY helpful, in Kigali they were clueless. Transit area very crowded, humid and stuffy."
Pros: "The two check in bags rule."
Cons: "Not applicable"
Pros: "I was happy to avail of Wifi in the sky."
Cons: "No entertainment! For an major international flight, one expects some seatback entertainment"
Pros: "Crew members are extremely polite and friendly. Flight was delayed leaving Kigali captain spoke to each passenger and apologise - great professionalism."
Cons: "Entertainment was limited."
Pros: "The Flight attendants are all awesome and undesrtanding...and the open wifi ate Kigali airport was great."
Cons: "No vegetarian option Bad boarding procedures, no one gets direction and it was very slow"
Pros: "Friendly service"
Pros: "I think that I appreciated all the details during the trip. As I get my kayak app in my IPhone, i firstly received a notice that the check in started.... At each step, I could see the time discounted through my phone"
Cons: "As I said, I liked everything. From the departure to the landing"
Cons: "My luggage was broken into and stolen. They sawed off the zip on my suitcase and broke the handle. Stole a number of personal items including a belt, perfume, t-shirts and cash."
Pros: "The planes and shuttles are nice and clean, and the staff are pleasant. I had a long layover in Kigali and the airline gave me accommodation and a food voucher (totally unexpected). Will definitely fly RwandAir again."
Pros: "Food and free WiFi. Ample seating space."
Cons: "Rerouted through Dar-es-Salaam at last minute rather than being a direct flight as scheduled"
Pros: "They respect the timing"
Cons: "The luggage escalator is not working and you have to carry it from one point to another..."
Pros: "Everything was perfect. On time arrival."
Cons: "Loud Nigerian co-passengers"
Pros: "Timeliness, Service, Cleanliness Comfort"
Pros: "The food initially given at 2:00am IST was really good and so I didn't even have to wake up again to eat."
Cons: "The breakfast was not as appetizing."
Pros: "The aircraft was nice, clean and seemed new. The staff was very professional, immaculate uniforms and appearance. Great attention to detail. We traveled from US - Nairobi - Kigali - Johannesburg, changing planes four times. These were some of the nicest planes. I felt very safe traveling this airline."
Cons: "Too much bread in the meals. The meals were adequate in quantity but each meal came with two rolls, which was excessive. Just a note - for the boarding area in the airport. Please have restroom facilities in boarding area, past security so you can use the restroom without having to go through security again. Also, if food and beverage is available for sale in the boarding area more passengers would make purchases."
Pros: "Nice blankets. Good service."
Cons: "Food wasn't that great and juices were very sweet (tasted like sugar water)"
Pros: "Nice comfortable new planes."
Cons: "There wasn't much not to like."
Pros: "Friendly staff, decent snacks and entertainment options"
Pros: "New airline. Left 20 mins early."
Cons: "Nothing."
Cons: "The food options were unclear- they didn't announce what was in each meal, aside from the type of meat. It wouldn't kill you to have a vegetarian option on hand either, especially since your website doesn't work."
Pros: "What did you like? the attendants were very kind"
Pros: "Good"
Pros: "on schedule. staff at counters and flight crew were courteous and professional."
Pros: "The flight attendants are very welcoming and helpful. You feel safe and you get to see the pilot who is going to take you to your destination."
Cons: "The airline moved my original non-stop flight forward by 3 hours. The new flight conflicted with another flight I had earlier in the day. The airline would not allow me to cancel the flight, and could only offer me a 1-stop flight that arrived at my destination hours after my initial flight would have arrived."
Cons: "Reservation was not honored, and only 3 prople out of 5 get boarding. Airline did not provided any other alternative and our friends had to cancel tour and return home!"
Pros: "The crew was very welcoming"
Cons: "We had a delay of 40 minutes at Kigali airport without prior announcement"
Pros: "Overall comfort and staff friendliness"
Cons: "Landing was a bit turbulent"
Pros: "Flight was delayed over an hour. Otherwise the plane was new, everything felt good, and I have nothing to complain about!"
Pros: "Rwanda air crew"
Cons: "Lagos international airport"
Pros: "The staff at the airports were friendly."
Cons: "After thorough check (and hours at the airport) at the holiday destination, Dubai, my luggage was deemed lost. The DXB lost luggage staff helped me complete a 'lost luggage' report. However, the staff member told me that 'if' RwandAir found my luggage, I would be responsible for going to the airport as RwandAir does not have lost luggage delivery like most airlines. For the six days of my holiday, I waited for phone calls and checked emails expecting to hear from RwandAir. I heard nothing, RwandAir had made no effort of any kind to locate my luggage they had mishandled. Upon flying back home, I checked with the initial airport (DXB), the transit airport (Kigali), and my final destination airport (Brazzaville). My luggage was not in any of the airports mentioned. In each airport, and the RwandAir office at the Brazzaville airport, I presented the initial lost luggage form from the prior week and it was apparent that nobody, no airport, and no office was interested in finding my luggage. RwandAir, at no point, apologized for losing my belongings or in any way attempted to make up for seriously harming my holiday- not to mention the fact that it appears I will never see my possessions that were last seen being taken by RwandAir staff at the beginning of my holiday travels."
Pros: "New plane, friendly crew"
Cons: "Cramped seating, poor signage & boarding announcements"
Pros: "Staff courteous and friendly"
Cons: "Some choices on menu do not do well by time of serving ie fish"
Cons: "No entertnainment"
Pros: "Planes were great and flight crew excellent."
Cons: "On arrival at Kigali airport we were quickly moved through security to the departure area. This area was hot and without any facilities for toilets or water. We sat there for at least 1 hour and was a low light in out trip."
Pros: "Planes were great and flight crew excellent."
Cons: "Too cold on the plane - way, way too cold"
Cons: "We were delayed by 1 hour because more cargo was being loaded on to the plane. When we arrived in Kigali, we found that our bags had been left behind to make room for other cargo. We arrived and checked in well before the 1 hour cutoff and we were under the weight limit, so there was no reason for our baggage to be left behind. We were informed that our bags would NOT be delivered to us at our next destination, that the burden was on us to retrieve them AND there was no stipend or any type of refund to compensate us for the inconvenience. Since we were continuing our travel by road to Uganda, we had to pay extra to have a driver return to the airport the next day to retrieve and deliver our bags. This is very, very poor customer service!"
Pros: "RwandAir flew us to Nairobi instead and I thought that was good of them to make that change for us. The above evaluation pertains to the flight to Nairobi."
Pros: "The Rwandair plane was modern and clean. Kigali airport has a nice cafe, and check-in was efficient. The plane left a few minutes early."
Cons: "Check-in closes one hour before your flight. Economy class: Food was a clingwrapped sandwich. The attendant gave me two bottles of a good South African wine. Security has gotten quite uptight at Kigali airport. They now stop your cab a couple hundred meters short of the airport, and have a dog check the vehicle. You have to pass through another security checkpoint at the entry to the airport building, and a third security into the boarding area. The final security check even takes away any empty bottles you have. And don't take any fingernail scissors in your handcarry, even if they have blunt points. You may have an hour or more wait in preboarding, and without water or bathroom excess. So takke care of these needs in advance."
Pros: "Clean planes"
Cons: "Ground crew at NBO - Rwanda Air has Kenyan Airways do the work in the terminals. Bad idea!"
Pros: "Nothing."
Cons: "This airline is an operational nightmare. I purchased a ticket with a connection, and the second flight being a codeshare, two months in advance. On the day of travel, I checked in, checked two bags, and headed to the gate. An hour before the flight, a Rwandaair agent approached me to inform me that they were no longer code sharing with precision air, the second flight. Chaos ensued, my bags got lost, I got stuck in Nairobi, etc. in Nairobi, one of the Kenya airways agents literally said to me 'avoid Rwandaair and precision airlines - they are both airlines that do not follow any regulations, and not just operational, but safety as well.'"
Pros: "The flight times were perfect and the seats were comfortable."
Cons: "The food was just ok"
Pros: "the flight got me to Gaborone on Monday morning"
Cons: "Person in Kigali checked my bag to Johannesburg, not Gaborone. Flight was delayed one hour. Slept on a chair in Johannesburg airport for three hours."
Pros: "Everything was excellent, service, cabin, food."
Cons: "First announcement cockpit was just before landing. Would have liked some information before takeoff and once in the air"
Pros: "Orderly, organized, courteous"
Pros: "In general, it was a pleasant flight from Entebbe to Kigali. The Bombardier was in pristine condition. There was no food offered (the flight is 45 minutes) and there is no entertainment available. The crew was pleasant and the seat comfortable (I am 5'11). I would fly again with RwandAir."
Cons: "There was nothing significant enough taken into consideration the characteristics of this flight and the construction in Entebbe."
Pros: "Unfortunately i missed the flight from kla to Nairobi via Entebbe due to closue of Entebbe Road. Return from Nairobi was okey but was delayed for about 40 minutes"
Cons: "Food needs to be addressed"
Pros: "Delayed"
Pros: "Crew was very friendly and took good care of the passengers"
Cons: "Terrible delays"
Cons: "We weren't alerted there was a chance of delays. Over two hours late."
Cons: "Better food offerings"
Pros: "No food, late by hour"
Pros: "Excellent crew and clean aircraft"
Cons: "Sat on tarmac for 20 mins because we were early..."
Pros: "The crew was communicative and courteous."
Cons: "There was a flight delay in LAX due to a maintenance issue. The captain and crew informed us before we boarded the plane which was excellent. However, they could not figure out what was wrong with the planed and delayed the boarding for another 3 hours, putting our 1900 departure time to 2100."
Pros: "Nothing"
Cons: "I came from a long trip from France, the seat I was assigned was not reclinable, close to the restroom. I was totally exhausted from the previous flight, not able to sleep at all and when I tried to stretch my legs by sitting sidewards on the aisle a crew member keep bothering me to keep my legs out"
Pros: "Very comfortable, no complaints."
Pros: "Nice new seats"
Cons: "Was too warm inside the plane. Boarding address was mobbed and not very well managed"
Pros: "Yes"
Cons: "Took off late. Other than that very comfortable and great experience"
Cons: "THE FLIGHT WAS 5 HOURS LATE"
Pros: "It is a busy travel day and this flight was unbelievably smooth. The entire crew was competent and friendly."
Pros: "Overall service was great."
Cons: "Flight was delayed 5 hours."
Pros: "Having three seats."
Cons: "I had three seats to myself! After getting elbowed all the way from Amsterdam to Minneapolis, I was tired and I slept three good hours."
Pros: "Better than average entertainment system for domestic flights."
Cons: "Boarding done against logic: my seat was in the last 5 rows of the cabin and I was scheduled to board in the final group. When I got to my seat the first 30 rows were nearly fully, but the back of the plane was half empty. The whole time the gate agent was urging passengers to move faster through the aisle, but Delta should really rethink its boarding strategy. It shouldn't take 40 minutes to board a 757."
Pros: "Transfer f from first flight leg"
Cons: "Food and the 757 lay out"
Pros: "Great service"
Cons: "Look, if your kid is so young that he can’t get in a plane without screaming for four hours, you shouldn’t bring him on a plane and subject 200 people to that. It’s rude and selfish."
Cons: "Sat on the runway for over an hour to get the gate. Unacceptable."
Pros: "The flight was very good, no complaints, good service and we flew on schedule"
Cons: "We were split into two boarding groups, one for priority and one for everyone else. This was good but the priority line was just a bit too far away for the announcements to be heard. This added a little bit of confusion. This was at gate B36 at JFK Airport's Terminal 4."
Pros: "Didnt expect dinner but was served"
Cons: "Delayed flight, offset entertainment, touch screen un responsive"
Pros: "Everything went smoothly - very happy"
Pros: "crew kept a great attitude throughout"
Cons: "Having to find my boarding pass to deplane"
Cons: "late leaving, arriving and taxing."
Pros: "They were comprehensive and tried to move fast"
Cons: "Delayed flight because they didn’t had the crew ready"
Pros: "Boarding was fine. And service was good."
Cons: "TV controls didn’t work. So I couldn’t watch anything for the 4+ hour flight."
Cons: "See above"
Pros: "The movie selection is very good"
Cons: "Both boarding the flight and getting off the flight were severely delayed. The flight attendants also seemed to ignore half the plane when handing out drinks and when picking up trash. I had to flag someone down after they had simply walked past my row both times."
Cons: "Got in early"
Cons: "Flight was delayed by 2 hrs. Annoying!"
Pros: "What an easy flight. Run very well!"
Cons: "The crew seemed a bit tired, but it’s the season"
Cons: "Older plane and seemingly frustrated crew. They had very little patience."
Pros: "Being on time."
Pros: "We were not happy with our flight my flight got cancelled 3 times I miss work they need to reimburse us and also reimburses the hotel cuz we had to stay at a hotel because they cancelled our flight three times and then our flight that we went out on Monday was late because of a flight attendant arriving late to the hotel to the airport"
Pros: "The temp"
Cons: "It was too hot."
Pros: "It got me to SFO earlyish"
Cons: "Was told to go away and wait for name to appear on screen for seat assignment. Was seated apart from travel companion. Got to sit next to folks with questionable hygiene, seat broken. Seatbelt broken. Stuck in back of plane window seat and was supposed to be “happy”. I was brilliantly ignored by crew. Seat back entertainment broken snd flight crew never answered the call button. Got to watch bag handlers throw and drop luggage like true gorillas. Delta, this time you truely are the worst. Wont book you again."
Cons: "Delayed for an hour and fifteen minutes"
Pros: "The crew on Delta create a welcome atmosphere every time I have flown with them."
Pros: "The entertainment options and noticing the little touches that Delta is making to improve the brand and experience."
Cons: "Seems like there are legacy "attitude" issues with the crew. I sat on the aisle yesterday, and SEVERAL times I was bumped, quite rudely, by passing crew. In one instance, as they passed to pick up trash, they took two of my three items. They started walking on, and I tapped them as they passed to pick up the third. She brusquely turned and said: don't touch me to get my attention. No please; quite rude, and unnecessary."
Cons: "The flight attendants were unfriendly and borderline rude. I felt like when I asked for anything or was just up stretching my legs that I was bothering them. There was also quite bit of turbulence in the first two hours- I have traveled a lot and I felt like it took the pilots too long to find a smoother altitude."
Cons: "Horrible wait if nearly 30 minutes after landing"
Pros: "The boarding was efficient"
Cons: "Three hour departure delay. No explanation given. No apology."
Cons: "Flight was delayed for very 4 hrs sat in plane for 2.5 of those. Flight was delayed dye to strike in Barcelona. But replacement plane had fueling problems delaying the flight another 2 hours"
Cons: "Zero communication to the passengers as to why we were delayed for almost an hour sitting on the plane"
Pros: "Crew was polite"
Cons: "Rocky takeoff"
Pros: "I didn't like anything about this flight. Only benefit of the doubt is the 2 hour delay as a runway in SF had shut down."
Cons: "We had seats at first where there was what looked like bubble gum bits stuck on one of the food trays. The flight was clearly not cleaned although it landed 2+ hours before the departure. We had to ask for a wet tissue and clean it up. That was of no use too as it wouldn't scrub off. My wife was feeling under the weather and so we asked for a blanket. The blanket was hardly a blanket and more like a towel. We then luckily could switch seats as there were 2 vacant. But, the air conditioner was leaking water in the seat to our left. The crew was callous and just stuck the passenger with some napkins saying it does that. I don't fly Delta a lot and my experience in this trip isn't inspiring much confidence."
Pros: "Both flights were on-time, no gate changes. Staff was friendly enough, and seat back entertainment was appreciated. Everything went as you always hope it does for flights!"
Pros: "Decent food and drink. Flight attendants were very nice, although not quite as excellent as on the other Air France flights which I had on this trip"
Cons: "The seat is angled when fully reclined so there's a feeling that you'll slide off the seat, making it difficult to find a good position to sleep. Video screen seemed quite large. Headphones were noise canceling and worked well"
Pros: "Yes"
Cons: "Everything was great."
Cons: "Vegetarian meals can be better"
Cons: "Food had only beef options"
Pros: "Service and food was excellent. Good choice of movies. Also liked the cleaning of bathrooms. Seemed like they cleaned after each person used it. Remarkable."
Cons: "On time"
Cons: "Leg room Food choices"
Pros: "Good movie selections"
Cons: "Food wasn't as good as usual on Turkish flights."
Pros: "Good movies"
Cons: "Lack of drinks offerdd"
Cons: "I nearly missed my connecting flight because of how poorly organized Ataturk airport is. Disembarking was extremely time consuming; there were few signs instructing connecting passengers where to go; and the employees of the airport were extremely unhelpful and gave conflicting information. I made my flight with only minutes to spare after going through two security and passport checkpoints and sprinting an entire wing of the airport. I will never fly through Ataturk (or anywhere in Turkey) again."
Pros: "Every thing"
Cons: "Every thing was nice"
Cons: "Staff seemed to not care about passengers. Could partially be a language/cultural barrier, but i have consistently noticed staff just want to push through their tasks. Actual service is not a priority it seems. Another issue, often times they run out of food."
Pros: "Everything was more than perfect. Thanks Turkish Airlines."
Cons: "On board internet must be faster."
Pros: "Crew was good Comfortable seats"
Cons: "food could have been better"
Pros: "Good entertainment."
Cons: "Need to have better boarding and organization."
Pros: "The food was SUPER DELICIOUS! The seats were comfortable, the movie selection is great, and the staff's care and commitment to customer happiness is unmatched!"
Cons: "Not enough bathrooms. Very long lines to go to the bathroom."
Cons: "No, disappointments:)"
Pros: "Food was fine"
Cons: "delay time and Istanbul airport"
Pros: "The best airline to Europe! Period! Boing in the new 777 and has very comfortable seats with plenty of room for your feet even in economy class. Huge number of movies and TV shows. The food is excellent. Only missing part is to have some candies or chocolates for the 13 hour trip for San Francisco to Istanbul. You can not beat their price. Crew is very friendly and helpful at the same time. Slippers and socks they give you in economy class + cotton blanket of course make you feel you are 1st class traveler. What else? You name it and it is there. Will fly again with Turkish airlines."
Pros: "Fantastic onboard entertainment. Lots of current movies and tv shows to watch. Music was available, too. Even a camera under the plane to see what you’re flying over...usually clouds. USB charging, big screens in the headrests, games, remote control with keyboard and game controller, network cable for laptops without Wi-Fi even. The had pillows and blankets on every seat when we arrived and handed out hot towels before the first meal. They also provided a kit with eye mask, toothbrush, cologne, and slippers. Far better than we expected."
Cons: "We were subjected to at least five security checks after our transfer in Istanbul. At the gate they checked our passports and boarding passes five times before boarding, every carry on bag was searched and every person was patted down. We even watched while one man held up his baby for a guard to pat the baby down! This was all after the security we’d received to get to our gate. So, if you left the gate to use the bathroom, you had to go through all the checks again."
Pros: "Food is great. Flight attendants were very helpful. Entertainment options are great. Comfy seats. Short flight."
Cons: "Istanbul airport is crowded. Looking forward to the new airport."
Pros: "Everything was perfect. I enjoyed my flight specially delicious food. I will definitely fly again by Turkish Airlines. I also recommend to other travelers."
Cons: "The flight arrived a little late. It was not on time."
Cons: "See sbove"
Pros: "Great food, good selection of movies."
Pros: "Landing!"
Cons: "A 12-hour flight maybe necessary for a visit but it still is uncomfortable."
Cons: "Policy"
Cons: "Short transit time. Very risky. Small seats."
Pros: "The crew was very helpful,seats comfortable."
Pros: "service was excellent!"
Cons: "food wasn't enough or good"
Cons: "We had to wait about one hour after sitting."
Pros: "Good food and courteous service."
Cons: "I was crowded in amongst a family who decided to camp in my row of 3 seats. (Literally, on the floor.) I could not move because I needed the bulkhead and aisle seat to stretch my legs. I am a Diabetic and needed it for circulation. I did not say anything but, the stewardess should have made one of the people go back to their seat as he was wedged near the window and sitting on the floor. It made my 13.25 hours trip very uncomfortable. They had a child with them so, I didn't wish to complain while on board."
Pros: "entertainment selection"
Cons: "entertainment console was a bit clunky and old flight left 2 hrs later than scheduled."
Pros: "Excellent price, customer service & we enjoyed it. Thank you."
Cons: "Nothing"
Pros: "Everything"
Cons: "Everything"
Pros: "The service was very good, friendly, courteous."
Cons: "Can't think of anything."
Cons: "Pathetic vegetarian food. Same pasta was served twice."
Pros: "The seats had a decent amount of leg room."
Cons: "Stuck in Istanbul airport for three days because of snow. The way the airline handled it was APPALLING. Second night stood in line for a hotel for over four hours only to find out at 3am that there weren't any more. And none of that captures the insanity of being sent to a transfer desk with no way out except buying a Turkish visa and going through immigration. Inexcusable. I have traveled to over 40 countries in the past 30+ years and this was beyond the pale, absolutely a nightmare, and almost all of it (excepting the actual snow delay) in the airline's control. NEVER FLY THIS AIRLINE THROUGH ISTANBUL."
Pros: "Amazing service and comfortable environment. The really take care of you"
Cons: "Boarding Process could be a little streamlined. Guess we are used to the regulated process"
Cons: "First the flight was delayed 2 hours and then we sat on the plane for 7 hours before take-off, while the crew took care of several issues. Ridiculous. Should have made us wait at the airport gate so we could have eaten proper food and had wifi."
Cons: "Crew didnt act like they liked their job"
Pros: "Food is excellent, staff great."
Cons: "Not nearly enough leg room for an international flight!!"
Cons: "Too many seats. Very uncomfortable on a long trip."
Pros: "Nothing"
Cons: "Everything from good to entertainment"
Pros: "Food and the service"
Cons: "Ground crew, misleading information"
Pros: "Great service. On time. Friendly personnel."
Pros: "Everything"
Pros: "Friendly, polite and very helpful staff. Clean aircraft.on time best customer service."
Cons: "Nothing negative. Keep up good work!"
Pros: "Good food and movie selection. Nice pillows and comfort kit."
Cons: "Excellent customer service"
Cons: "Did not update food preferences after the flight was changed due to cancellation by Turkish airlines"

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Johannesburg - San Francisco Bay Area Flights

Departure:

Johannesburg (JNB)South Africa

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San Francisco Bay Area - Johannesburg

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R14 757