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— ELS
Dec 2 — Dec 91
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Fri 9/12
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Top 3 airlines serving Europe to East London
Scores according to KAYAK customer reviews8,2
Qatar AirwaysOverall score based on 12085 reviews
8,2Boarding
8,1Comfort
8,6Crew
8,2Entertainment
7,9Food
Everything was fine
Everything was fine
Everything was good, but at Philadelphia airport, immigration service was so poor.
Horrible Airline. They kept me in Lagos for 2 days after I was scheduled to fly. Reason, flight has been overbooked. I am never using this airline again.
👍
Pros: "Excellent services"
Pros: "The crew was very good. Seat was comfortable."
Cons: "Running water in the bathroom."
Pros: "Amazing staff, clean plane, good food, comfortable seats in business"
Cons: "Plane was very warm. Uncomfortably warm Movie selection was boring. Too many Marvel films which was ridiculous."
Pros: "Plane quite empty so lots of space."
Cons: "Service not very attentive, had to repeatedly ask."
Pros: "Nothing"
Cons: "Meals are absolutly terrible, confort desaster, and hostess unqualified"
Cons: "The aircraft delayed taking off from Doha to Dallas"
Pros: "Crew and food."
Pros: "Crew"
Cons: "Food"
Pros: "Excellent food, service and comfortable seats."
Pros: "Great service onboard!!"
Cons: "Checkin at Zurich!!!Waited two hours in line to weigh in... Staff was friendly but not enough staff"
Pros: "Food was quite good along with service"
Cons: "No entertainment or tv monitors - 6 hours of no movies!!!"
Pros: "The cabin crew was fantastic and made the experience very positive."
Cons: "The food was not of the quality I would have expected from the expectation created by the airlines marketing."
Pros: "Food , good accommodation, friendly treat!"
Cons: "No thing really!"
Pros: "The check-in for my first flight was great in Philadelphia."
Cons: "There are no lounges in Philadelphia that accepted my Priority Pass. Your economy passengers deserve options, which I have paid for. Movie options were not as good as expected."
Pros: "Boarding was great as well as comfort and crew. the flight was ok"
Cons: "however there was no internet and bad entertainment. You couldnt really navigate on Oryx One and it was hard to select the autoplay or map. There was no remote unlike the B787 between MAN and DOH. Pre-download things on laptops, tablets, phones or whatever ifyou are not going to sleep on the flight. It also took 3 hours because of UAE and Qatar :("
Pros: "Seating and comfort is great, as long as you are not seated next to a 'larger' person or a person with restricted mobility. Not a fault of Qatar airways, but probably the norm in most international flights in Economy. Food was the best of all the airlines I have flown, and the correct temperature as well."
Cons: "Seat width could be a little better, but this is the norm, I would assume across all airlines."
Pros: "Great"
Cons: "Too long, lol"
Pros: "Flight was comfortable. Flat bed in business. Crew as such nothing great."
Pros: "The THOUGHT it would be a nice flight than usual from Asia to the USA, but it wasn't. Doha Airport was an interesting stop early I'm the morning"
Cons: "No outlets on either flight or in the airport so can't use electrics for almost the entire trip. The seats are extremely narrow to the point out of unprobabability to have your own space even if sitting next to regular build person. Food was only ok and service was below average with trash often not collected and needing to request water etc"
Pros: "great entertainment system friendly staff"
Cons: "very cramped flight, even when just partially full light food for an 8 hour flight"
Pros: "Love the service, love the crew!"
Cons: "The flight attendant dropped a suitcase on my head when I was sleeping. I had terrible headache, nauseous, and dizzy with some really uncomfortable neck pain. The staff tried to get me to take medicines that I could not read for nauseous but I would not. They said they were prescribed by a doctor! What doctor. The flight was the longest worst ever! 14 hours - nothing to eat or drink! In addition, the head flight attendant said the baggage compartment over my head was a problem as it opens all the way down and bags fall easily out. The bag was easily 30 pounds and landed directly on my head. I suffered a concussion."
Pros: "Quick boarding, good entertainment choices."
Cons: "Food is below average. Very salty tofu salad, and they keep giving the same food in every leg."
Pros: "Crew was very accommodating."
Cons: "Nothing to report."
Cons: "Extra hour that takes to do this flight because we have to fly around Saudi Arabia....."
Pros: "Check-in was a breeze; considering this being an internationaly travel, baggage check-in process was fast and easy. Was in and out in about 5 minutes. Goodie bag was a good idea; the goodie bag contains an eye mask, mini tooth brush, paste, hand cream, etc. These all were great idea and definitely helpful. However this is ruined by the tooth paste. It was a tiny tooth paste, fair enough but the opening is sealed tight w/o a way to easily pry open. This was a total bad idea of packaging. Flight tips were also good idea and informational."
Cons: "Atlanta to Doha was about 14 hours flight. The seats were cramped and narrow (no side support) Seat cushion has been stripped down to bare minimum, so effectively you may not feel much of a cushion. Cramped legroom Seats felt like junk and I had started having leg cramps after few hours. This so disappointing for a premier airline like Qatar. Overall a very uncomfortable ride."
Pros: "Ground crew was helpful On Time Flight Clean aircraft Good food"
Cons: "seat was not much comfortable"
Pros: "Nothing. Despite booking Qatar Airways for both legs the transfer distance is incredibly far. Only just made connecting flight!"
Cons: "Why does it take 2 hours to get all passengers on board? Why only one exit/ entry point to board/ disembark for an Airbus 440? The mist inefficient organization of passenger logistics you can imagine Hopeless airports..useless Airlines"
Pros: "A shorter flight after long one and a short connection in Doha. Amazing crew, offering lots of help with my baby, again plenty of food, quite tasty, we have been offered seconds and flight wasn't full :) this time in a bassinette row which was a bliss for at least some of the time."
Cons: "The bassinette row seats were quite narrow and less comfortable, again the entertainment options dissapointing."
Pros: "Helpful staffs and great stewardess!"
Cons: "Too many babies this time! Scary bathroom 2 hours before landing. Food portion can be improved. Entertainment screen and choices can be more considerate!"
Pros: "Boarding was good and the flight was on time"
Cons: "The food is lowering in quality as time passes. It's very disappointing to see one of Qatar Airways advantages lowering in quality."
Cons: "Seats"
Pros: "Nothing"
Cons: "In their Business Class they only had two shower room and they wait was 7 hours! I now totally dont trust Kayak and it's ratings. Qatar Airways sucks!"
Pros: "Even in coach the service is great. The crew is professional and courteous. Food is great too!"
Pros: "Awesome staff, super delicious food. Missed the flight, but airlines covered stay in Hotel in Doha. So we hot extra vacation day In Qatar with nice food and stay in a country we have never been"
Cons: "We have missed connecting flight from Doha to Oslo because of bad weather and had to stay in Doha, Qatar for 16hours. But airline took care of all passengers, organized 5*hotel in heart of Doha with luxurious food in the hotel restaurant"
Cons: "I had booked the Amaya lounge for the 3,5 hours stop over. It cost $50+ and was so not worth it! Bad food and uncomfortable chairs plus it was really crowded! Next time I'll just go to a cafe! No seats at the gate when I got there. Slooow boarding!"
Pros: "Very spacious, good food & service"
Pros: "Very comfortable, great staff, entertainment options were huge! New aircrafts with comfort in mind."
Pros: "Absolutely nothing!!!!!"
Cons: "Again, our flight was cancelled without notification!!!!!"
Pros: "The crew and the airline was a great experience."
Cons: "I wish there was more leg space between the seats."
Pros: "F"
Cons: "I have booked the flight for my mom and I requested a wheel chair her, she Has a broken arm . And I booked the flight with this company cos I thought they have a great service, but not what I expected, they didn't provide a wheel chair and she has to drag all the bag with one working arm , so I m not pretty satisfied with the trip at all and I won't fly with th company any more"
Cons: "Headrests on quatar airways are uncomfortable , especially for someone who is short and neck gets very stiff"
Pros: "Boarding was easy and. Convenient."
Cons: "Seats are pretty cramped, food quality was ok didn't have a lot of variety in inflight movies."
Cons: "Not allowing water on the flight made it extremely long and unbearable."
Pros: "Qatar Airways is always impressing"
Cons: "Nothing at all"
Food quality was really good, crew was cordial. Please ask passengers for bread instead of putting in plate by default, lot of people dint eat and it was wasted. We should avoid food wastage. Better shaped pillows (in general across airlines not specific for Emirates as such).
Had I paid full fare for my Business ticket instead of upgrading from Economy, I’d be asking for my money back. Emirates are seemingly renowned for their Business Class product however in this case it was pretty poor and I’d say even BA or Virgin Premium Economy is a better product. The cabin on the 777-300 is dated and lack of private screen means that if you start a film before someone next to you, you can see what’s coming but even worse, as there was no amenity kit with an eye mask it’s hard to sleep with two bright screens in front of you. The food was mediocre and well below anything I’ve had on BA or any US carrier with only a single meal service offered on a 7 hour flight. Seriously unimpressed and would not travel Emirate again.
No lounge access. Was not informed when reserving that ticket does not cover lounge. Did not provide all drink options inflight
I was very satisfied with the service and plane condition
Superb 👍
Fine Emirates service, everything you'd expect. Good food and drink, good service, good entertainment. Not the worst seats, for economy class. Only real problem was the lack of mask enforcement. Probably about 5% of passengers didn't bother, and the crew didn't do anything to ask them.
Cons: "Broke my luggage"
Pros: "It was ok flight. Normal economy class flight. Nothing much to talk about"
Cons: "Emirates Airlines need to really pay attention to the kind of people they hire. A lot of times you will run into nice people in their counters and desks, until you run into a massive a$$hole. In this airline it is very common to find quite a few individuals that need re-training and re-education on how to deal with customers."
Pros: "The crew was okay And the seats good it’s little wide In general was okay"
Cons: "The food not so good I like service on the plane was good"
Cons: "Better inflight entertainment"
Cons: "Wrong communication for connecting flights. Poor customer service, flight attendants not friendly."
Pros: "Crew, food, drinks and seats in business class were fantastic."
Cons: "Thank you so much Emirates airline you are the best"
Pros: "We love this airline!"
Cons: "nothing"
Pros: "Overall a decent flight."
Cons: "Didn’t like the boarding experience. You have somebody look at the boarding pass but then they sent us to a waiting area. The waiting/boarding area didn’t have space to make nice lines fir boarding so it was pretty haphazardly organized. You really can do better."
Pros: "Food Staff Service Aircraft"
Cons: "Nothing"
Pros: "On time boarding . Crew was helpful"
Cons: "Food was not satisfactory"
Pros: "The attendant helped find me a vegan option at the last second."
Pros: "We went almost 4hours without water served"
Pros: "I had plenty of space"
Cons: "There should be more vegetarian options available. Crew were very slow in responding to my requests."
Pros: "It was so nice"
Pros: "Service, atmosphere"
Pros: "Emirates is the best Airline"
Cons: "Everything"
Pros: "On time."
Pros: "Non"
Cons: "They treat you what kind a color your Skin color"
Pros: "EVERYTHING"
Cons: "N/A"
Pros: "Entertainment system is very good. The aircraft is huge and comfortable. Crew was marvelous"
Pros: "excellent services thanks"
Cons: "services provided to impaired handicap persons ,need improvement thanks"
Pros: "Nothing"
Cons: "Zero opportunity for refund or rescheduling. Response: 'Sorry for your misfortune but no refund is available since you used a third party ."
Cons: "I didn't get hotel and the staff in the airport were too strict and mean"
Pros: "All the Air Team Crew were really friendly. On the first connection to from Nairobi to Dubai, I sat next to a fellow passenger who was nervous about the moderate turbulance that we hit. At the end of the flight, as we waited to disembark, a lovely Attendant stood next to us and we had the most warm friendly conversation I've ever had in all my years of flying. She made us feel like friends as she gave us an insight into her 'high flying' lifestyle while being professional. Unfortunately I can't remember her name as I would have loved to give her a special mention but she was so lovely."
Cons: "I didn't have much to dislike but I do recall not being woken up for a meal even though I had my sticker on the top of my chair. I was sitting on an aisle seat. Other than that, this was my first flight with emirates and it was truly awesome!"
Pros: "Overall very good"
Pros: "I was surprised to receive a pair of socks, sleeping eye cover and toothbrush/toothpaste. Great courtesy and attention to detail by the flight crew."
Pros: "I was impressed by the professionalism!"
Cons: "Chinese passengers passing gas!"
Pros: "Emirates is my carrier of choice, and that's due to their continued service standards, friendliness and rates. This flight was pretty empty so service was even better and I was able to spread myself out. Also, well done to the crew. They continue to maintain high standards."
Cons: "This is the first time it's happened to me, but I was scheduled to leave Oslo on Wednesday, but Emirates cancelled my flight and put me on the next one. It would have been alright had they offered some sort of compensation or made it up to me in one way or another, but that was not going to happen. They cancelled and the cost was on me (as per the T's & C's I was told) and that was pretty much that. Here's a hint, it seems like their Scandinavian flights are underperforming and in a cost saving effort, they're randomly cancelling flights. I subsequently found out they did it to someone else in the area causing them to miss two days of a pre-booked vacation. So, if they cancel, it's going to cost you a lot more in a city like Oslo to wait a day - not to mention the costs involved in missing work or vacation, so maybe shop around then. I still like Emirates, but I'm feeling a little burnt after this episode."
Pros: "Everything. Emirates is fantastic. Great service more room in economy than others."
Cons: "Nothing."
Cons: "How one of your crew member expressed herself to another crew member regarding the passenger next to me. just because he asked her what type of vegetable were in the eggs. Your crew member was very inconsiderate. All she had to do was answer the question and not make any other comment to her co-worker (Joyanne) about how she wish they (meaning ) passengers would read the menu. I was very disappointed about her comment. Even worst, to see how inconsiderate she was and how she did not even considered if this gentleman could read, or did not have his eyewear. I believe her comment was unnecessary and inappropriate at the time. I could not quite get her name, but she does not need to deal with the public."
Pros: "Choice for entertainment"
Cons: "Have travelled on Emirates several times but the Crew hospitality was poor this time. Oriental food was not good."
Pros: "It was a smooth flight"
Cons: "It was ok"
Pros: "A380 was superb. Really enjoyed being on-board of that aircraft"
Cons: "Dubai - Cebu leg. They managed to lose my suitcase and my understanding is that was done since the flight was full. I would appreciate if they didn't leave my suitcase in Dubai."
Pros: "Emirates business class is excellent."
Cons: "Cannot think of anything to complain about."
Pros: "Hospitable staff ,friendly and humble. Wifi availability .Great on board atmosphere and spacious and comfortable seats. Entertainment was the Bob. Ambience was classic. I loved your choice of wine."
Cons: "Nothing really"
Pros: "The flight from Dubai to NYC was great"
Pros: "i liked the neatness and welcome"
Cons: "i did not like the food"
Pros: "Clear and firm boarding instructions - captain updated flight status. Helpful and patient crew. Clean toilets. Prompt disembarkation."
Cons: "Food for main a bit tasteless and dry"
Pros: "The flight entertainment system and crew were top-notch."
Cons: "The off-loading from the plane after landing in Dubai was as terrible as I have experienced. It took forever to get off the train to the busses, the staff on the ground seemed very confused about who should go to which bus (much to the visible frustration of flight attendants), and once we boarded the bus, it was a half-hour trip to the airport terminal. Half an hour. Standing up, to get from the plane to the airport. We landed an A380 at the Emirates flagship airport on-time for a normally scheduled flight, and it seemed to take everyone by surprise."
Cons: "Leg space is very little.. Rest rooms were messy after a while."
Pros: "We couldn't get on the flight because of poor service from people at the counter and missed our flight. We had to be put on another flight. One of our bags has gone missing And we are waiting for it"
Cons: "Everything"
Pros: "The wrap-around head rests help with sleeping. The good size blanket was comfortable and kept me warm. I really liked the bigger entertainment screen and excellent choice of movies and TV programs. I've never had 'Homes International' and 'Don't tell the Bride' on any flights, which are favorites of mine and are very popular.. I fly on 16 flights/year domestic and international. The flight attendants were very pleasant and helpful."
Cons: "It was a bit too cold. I was in row 50 on the aisle. I am vegetarian so was pleasantly surprised with the fish curry being on the menu, but couldn't see or taste the fish. A bit disappointing."
Cons: "I arrived only 10 minutes late to the initial check-in (even though many other carriers do not close the flight as early at Entebbe) after not being told the close time. I was then charged $600 to reschedule for the next day. I was very displeased with these policies especially after I checked in online and arrived with plenty of time to board the flight (one hour ahead of time)."
Pros: "Comfort"
Cons: "Food"
Pros: "Everything was great"
Cons: "Nice trip"
Cons: "Crew was rude. The premium plus cabin was not worth the extra cost. No real change in service just a little more room."
Pros: "Boarding process."
Cons: "Food is not great. Seats are not every comfortable for a 10 hour flight. Need better cushions."
Pros: "Seats and entertainment"
Cons: "Departure on time"
Cons: "Not delay the flight causing me to not have enough time to connect In Frankfurt."
Pros: "Friendly crew."
Cons: "No wifi or in flight entertainment."
Cons: "More food for the second meal. Some deserts would be nice."
Pros: "They smiled, gave a friendly farewell, made sure everyone was hydrated."
Cons: "Don't get an attitude with calm passengers asking for assistance for their seatmates. Sometimes they wouldn't ask me what I wanted to eat or drink, they just assumed I already heard them ask other passengers and just waited for me to answer. It just seems lazy to me."
Pros: "The crew was excellent"
Cons: "I hate it after you land you have to take the stairs to the tarmac and then board a bus in the cold"
Cons: "Entertainment system broken. Ground personnel obviously not informed by crew. I have the impression everybody at UA has stopped caring."
Pros: "I like flying Lufthansa for entire trip then changing to united airlines"
Cons: "Particular everything the airline"
Cons: "Cattle flight. Not enough space in economy for a person 6.3'."
Pros: "The flight itself was fine."
Cons: "On Monday, September 3, I traveled from Frankfurt to Washington Dulles on United 933 (this return trip to the US began in Rome on Lufthansa earlier in the afternoon). The plane left on time and we touched down at Dulles on time (a little before 8pm EDT), after flying 8 hours. It was 2am Central Europe time. Experience with customs / passport control at Dulles was the worst I've ever experienced, in any country. In my life I’ve traveled to 40 countries (lived in 7) and flown many different carriers. I stood in line 2 (TWO) hours before finally seeing passport control and quickly getting cleared through. There were no announcements of any kind as we waited, and the airport acted as if it were routine and expected that all these people, some with small children be put through this ordeal. There were about 4 or 5 men or women manning the passport control booths, though capacity for maybe 20 more. Some people while in line downloaded the Mobile Passport and were able to then bypass the line. I had technical problems with my phone and could not. Again, NO communication was made by airport personnel or United; we were on our own. Because of this unexpected delay, I had to catch a taxi to my home in Arlington for a fee of $55. I had planned to catch less expensive transport but was already late for a planned event."
Pros: "Excellent flight and service."
Cons: "There were no issues. Nothing to not like."
Pros: "Nice, clean plane. Boarding was efficient and quick."
Cons: "Air traffic delay at FRA for almost an hour sitting in the boarded plane. Terrible food - almost threw up after the flight!"
Pros: "The flight was very nice"
Cons: "Did not work"
Pros: "Crew was attentive, courteous and helpful."
Cons: "Why are there 2 sets of announcements which interrupt the program we are watching? It could be done at one time. Food was bland. Plane was delayed 30 minutes"
Pros: "Crew on the plane was awesome. There was so much food coming through if you were starving that solved the problem. Entertaininment was great."
Cons: "The united airlines attendant was adamant we get in line to board like cattle. He was very demanding and was on a power trip. When we got on board all this hustle to get people on we ended up sitting on the plane as the airline had misplaced individuals seats"
Pros: "The flight attendants were very friendly and the food was excellent. I was provided with plenty of snacks and drinks and I felt like I never went without!"
Cons: "I could’ve used more direction once we landed on where to go and what to do."
Pros: "Read the above. I was lucky to sit next to a charming young couple who made the travel time go quickly and fun."
Cons: "The food was as described above. Disappointing."
Pros: "The plane, crew and boarding was great, and the food and drinks were quite good. Legroom in standard economy class was passable for a 6'2" person."
Cons: "I booked through the United website as trip from US, have Silver status on United, and Lufthansa's policies of not allowing advance (1-2 mo before flight) seat selection (never on UA nor LH websites) are just horrible. Hard to get through on 800 number, and 1 day before trip answer was still to do it in Frankfurt. Economy plus was $1000 more/person, and even then no guarantee I could choose a seat far in advance. Then, at computer kiosk in Frankfurt, they had a wrong diagram of the plane,as we ended up on what turned out to be a no-recline row which I would never get. I'm 6'2", 230lbs, and wasn't able to sleep on that flight. Had I been able to reserve a seat behind a bulkhead or in exit row 2mos in advance, I would have been fine."
Cons: "Security check points at Frankfurt, Germany airport was absolutely atrocious. Arrives 2 1/2 hrs prior to scheduled departure. Took 4 hours to get through Security - missed United flight to EWR - insufficient staffing at all Security checkpoints - had a number of cancellations previous day duty weather, however, no adjustments were made"
Cons: "Horrible plane - the seats are so narrow that average size person can barely fit."
Pros: "Excellent outstanding service and on time"
Cons: "Liked it all"
Pros: "SERVICE"
Pros: "Flight was on time and boarding was smooth."
Cons: "The crew weren’t as welcoming. No leg room at all."
Cons: "Food was dry and tasteless."
Cons: "After waiting almost an hour at the Luthansa check in line, I was told that I had to check in under the United counter -- even though the ticket was sold by Lufthansa. The documentation sent with the ticket needs to make this clearer so that such a frustrating experience is not repeated."
Pros: "the dinner main dish was good."
Cons: "breakfast dish was bad- Cold, hard bread with cold cut meat and cheese. also the entertainment was bad. the main tv screen played switched to french dubbed movies at a point so couldnt watch that anymore. Also the person movies were not working on my device either and the internet connection was extremely slow."
Pros: "Did not get into flight"
Cons: "Did not get into flight"
Cons: "I'm not sure if I missed the fine print saying this flight is operated by United or if it wasn't started at all, but it was a complete surprise on the day of travel to discover that what I thought would be a Lufthansa flight was instead operated by one of my least favorite airlines, one that I normally avoid booking with, for the transcontinental leg of my trip. Because of this, when I tried to upgrade my seat upon checking in, the Lufthansa website redirected me to the United website which in turn just gave me an error. I ended up in a shitty seat for 11 hours. The crew were fine but the quality of the food and snacks served was pretty mediocre and it was clearly an old plane, the Economy seats didn't have individual screens for personal entertainment, we had to watch whatever was shown on the screens for the entire cabin. These small things matter when you're stuck in a seat for 11 straight hours. If I had known it was United I wouldn't have selected this flight."
Pros: "Turbulence after take-off from Frankfurt but captain kept us informed of this and its expected duration which was a nice touch. Flight attendants were good and attentive. We were in economy so by those standards the flight was relatively comfortable. Flight arrived ahead of schedule."
Pros: "I liked that I made it home."
Cons: "Ground staff was unprofessional. Poor flight service. The flight was operated by United and yet keep stating it is Lufthansa. I have been flying since 1999 and this was the worst experience I had."
Pros: "Once again, the crew and food/drink were superb."
Cons: "Booked on wrong flight, delayed takeoff, United/Lufthansa boarding process and communication was hideous."
Pros: "Ni food for me and no entertainment"
Cons: "On time and flight was quiet."
Pros: "The flight came empty hence we were able to stretch and sleep across seats. I was pleasantly surprised at the amount of food served by United. It was a Lot and the crew took very good care of the people on the flight. The Pilot was also very engaging and provided tips about the route, etc."
Pros: "I greatly appreciated the efficiency with which the boarding process went."
Cons: "What I did not find good customer service is requiring customers to pay extra for seat selection. The flight was not full and instead of equally distributing the passengers, given the length of the flight, the economy plus seats sat empty while we sat like sardines in the back. The other thing I didn’t appreciate is that we booked our flight with Lufthansa and flew with United. Extremely different quality and service between the two. I would fly Lufthansa any day, not the same sentiment with United."
Pros: "One crew member had a sense of humor."
Cons: "My seat was broken and wouldn't stay in upright position. This really pissed off the passenger behind me. Crew kept telling me to put my seat upright, I kept having to tell them the seat was broken. Old airplane with no in-seat entertainment. they advertise on the seat that you can watch all their entertainment content for free, but then you have to pay for wifi to watch so it's not free then, is it? Every movie or show requires "additional software" so you have to purchase internet to do the download. This is an 11 hour flight, I would have appreciated being able to watch a movie or something without forking out $30. Flight was delayed, so we were low on time to make our connection. I asked a flight attendant twice if we could get help deplaning early or at least get moved up some rows since we were in the very back of a 747 (there were plenty of vacant seats). They said no, and told us that customs would only take a minute and that the other united flight knew we'd be coming and would wait. I don't usually fly united; other airlines typically will actively take steps to help (like moving connecting passengers to the front shortly before landing) if they are the cause of the delay. Customs had only one agent working and we were pretty much last in line so that process took over an hour. Just moving us 10 rows forward before landing would have made all the difference because our connecting flight closed its doors and taxied for takeoff less than 5 minutes before we arrived. They had some united employees guiding and directing a couple of passengers that were going to be late for a connection to LAX, but no help for those of us connecting to portland. Customer service didn't even offer a verbal apology. Last time I flew with united, I also had a terrible experience for different reasons. I did not intend to fly united for this flight, but I purchased tickets through and for Lufthansa, and this flight was regrettably operated by united. Another thing I don't like - the food was horrendous. It was a breakfast sandwich that was advertised as "hot and fresh" on the packaging but was served straight from the refrigerator. I was in the middle seats with one person to my left and two people to my right. Everyone took only one bite and threw away the rest. Just don't bother serving the food if it's going to be that bad, it's very wasteful. I always appreciate a hot towelette after a long overnight flight. United offered no such thing which was a first for me. Regarding boarding: they called us all up to line up in boarding groups and then we had to stand in line for 65 minutes. I have a bad back and had to sit on the carpet to avoid being last in line and not having space for my carry on bag. Would have been nicer if they would have just let us sit in the chairs at the gate in comfort until they were ready to board."
Pros: "Nothing."
Cons: "Polaris class - the configuration felt like a military transport. The business class configuration was like a pig sty.... bad bad. Seats facing backward..... but the look was like a crowded economy with flat beds. Looked like a college dorm. I've sworn never to fly United ever. I'll pay $2000 extra to avoid legs where they are flying. Food - flushable. Don't offer vegetarian food if you can't prepare it. I'll carry some Taco Bell. Horrendous. Service excellent, courteous people and prompt attention."
Pros: "Flight UA 945 got me home!"
Cons: "Everything. This was a UA plane and LH ticket. We had to check in with LH in a completely different concourse than we departed. The plane was very aged, the carpets and seats were soiled and the bathrooms were in a terrible state of repair and floors filthy. I think this plane is more fitting for the grave yard than the skies. It was completely overcrowded with seats. Although I am only 6 ft tall, my knees touched the seat in front on me. Entertainment was disfunctional to a state of unusable. The small analog screens were streaked and blurry and selection terrible. Audio jacks were worn so bad you could maintain contact one ear but at the time. Food was awful and very sparse and served by very Grouchy crew members. Breakfast and a snack were inedible. No real meal was served. Never again on UA. I recommend LH consider divorcing themselves from UA."
Pros: "Flight crew were extremely courteous, helpful and gracious. I wish the ground crew were half as good as the flight crew."
Cons: "The boarding experience was very. The boarding lady was, in my opinion, racist. First I requested to have seats reassigned if possible, since I was traveling with my brother and we bought the same ticket but were assigned different seats. The lady was extremely rude. The flight was 2/3 full so this shouldn't have been an issue. On they Chicago to Nairobi flight we asked the same question and the lady was extremely helpful and pleasant. Secondly, I bought a bottle of Whisky from Nairobi airport. Frankfurt airport refused to allow me to continue with it. They insisted on having it checked it, which can only happen outside the airport. I gave it my brother to check in, but he was delayed. While people were boarding I told staff that I would wait and see if he could make it aboard. Suddenly the lady said that he is 'high risk' because he left the secure part of the airport and he will not be on the flight and off too because I said I was waiting. The other 2 check - in personnel stepped in and were helpful. The gave me a couple of minutes to decide if I wanted to board the plane because the would have to pull my bags off the plane if I decided not to board. This one racist lady ruined the entire boarding experience. I wish I had taken note of her name. I doubt that I will transit through Frankfurt or use Lufthansa by choice ever again."
Pros: "Left on time, arrived on time. Crew was great."
Cons: "Meals and seats are getting smaller and smaller."
Pros: "Our plane was delayed, nothing could be done about that and the food at the airport was great. So our extremely quick transfer became something that let us down and have a meal. Food was okay on the flight. And the Crew was very polite. All of our bags made it, hooray! New technology at the international terminal in SFO needs better, multi-language assistance signs."
Cons: "This may have been the oldest 747 in United's inventory. There were still cigarette ash trays in the bathroom and the bathroom was not user-friendly at all. My seat was busted and would not do anything but be fully reclined with a broken headrest too. Padding/ergonomics in the seat was terrible. Entertainment was old school, only main cabin TV's, no personal selection."
Cons: "Food was terrible, entertainment was non-existent and crew is sub par compared to other airlines. The flight was United, so no one should be surprised at the poor rating. I though I booked a flight with Lufthansa, but tunrs out this was partnered with United. Terrible experience. Don't think I would fly United again even if you paid me."
Cons: "the crew, especially one sour faced woman,with long hair who was always occupied with her tablet, kept missing me when distributing refreshments. Very old movies offered for entertainment, my headphones didn't work. The smell of the breakfast rolls which had been heated up in their paper wrappers, literally made me nauseous and I had to throw up in the restroom. The take off was delayed causing me to miss my connection to SNA in Houston."
Pros: "Food was good service was great"
Cons: "The food was not satisfactory. Soon after take-off everyone received a skimpy packet of breadsticks. A while later a meal (lunch) was served. It was very good. Many hours later everyone received a packet of pretzels, etc. About an hour before arrival everyone received a sandwich in a plastic wrap. It was close to inedible. Beverage service was very good. However, the amount of food served was unacceptable. This seemed like a budget flight. Very different from the flight to Europe on a Lufthansa plane. This was on a United plane. Will make me think twice about flying to Europe on a United plane."
Cons: "One of the flight attendants was having an "off" day - the bin she had closed over my head opened during takeoff (nothing fell out), and later she broke a glass on my tray, sending pieces of glass into my lap. Not damage done (except that I didn't finish my last few bites of lunch!), and everyone has an off day sometimes..."
Cons: "Small sit, nothing on TV, bad food"
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Flights to East London
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East London (ELS)South Africa