The flights themselves were absolutely fine, no problems at all. The situation at Doha airport was chaos with no one sure of where 'transfer' passengers had to go. There were boards pointing one way and Qatar Airways staff pointing another way. This was very poorly handled and understandably made many passengers anxious. I managed to rush to make my flight but that should have never been a problem as I arrived with plenty of time for my flight. The chaos at the airport caused confusion and delay which were easily avoidable.
I was so happy and at ease with the crew 100 %the best ever
Food and entertainment needs to be updated. I understand the majority of clients but not everyone can eat spicy food . I wish they have some sandwiches snacks or kids friendly food.
This flight was cancelled
Services were excellent and given on time.
Pros: "Great crew! Excellent business class suite"
Cons: "Having to wear The face vizor is silly"
Pros: "Absolutely professional!"
Cons: "Nothing all perfect"
Cons: "They do not understand the word priority at Doha airport. Business class passengers boarded last."
Cons: "We were told to board, but then kept in another area close on 1 hour before we could get on the plane and this area had no bathroom facilities. The spread of seating on the plane made no sense with many open seats but also many squashed rows of people. The crew was visibly tired and irritated, they also ran out of a few catering items. It seemed as if last minute, a few different flights were combined into this one which lowered the quality."
Pros: "Nothing to like on that flight."
Cons: "Very poor customer service, Qatar Airways should be ashamed of providing worst than third world kind service in the Doha - Dhaka route."
Pros: "The food and entertainment"
Pros: "Food and leg room"
Cons: "All was fine"
Cons: "They are the best and air Canada should learn from them"
Pros: "Boarding was efficient. Staff were polite and helpful."
Cons: "Food was okay, seats were less so. Not enough leg room."
Cons: "The vegetarian option for breakfast was a stale waffle with apple compote. Inedible."
Pros: "Food selection. However, the snacks need to be readily available on long flights."
Cons: "Entertainment is lacking behind other international carriers"
Pros: "The service is excellent. Best of the airlines bar nane"
Cons: "The grill chicken that comes w/ the scrambled egg breakfast was kinda dry. Otherwise, all’s good."
Pros: "The hospitable from the crew, the food was great, but i miss my separate connection flight, eventhough i was on time to board, they boarding desk told me my bag is behind, so they could not let me fly. I bought another ticket for my connection flight."
Cons: "Becouse of flight delays, travelers have to make sure they booked their ticket having enough time to thier connection ."
Pros: "The crew were very friendly and helpful."
Cons: "It seems the major airlines use older aircraft when the destination of the flight is a third world country(or Africa). The seats aren't as comfortable and the entertainment system (screens) are not as good as a Qatar and Europe bound flights."
Pros: "The flights attendants were very helpful and polite. What I enjoyed the most was the level of comfort I had. I was able to sleep for almost the entire flight. That's why it felt like it wasn't even a long flight."
Cons: "We did leave a little late but it was out of the control of the pilots and flights attendants."
Pros: "There was adequate seat room. The device was good."
Cons: "There was nothing I didn’t like."
Cons: "Too long, lol"
Pros: "The food and service."
Pros: "Thank you for a very good flight experience both from Philadelphia to Doha and Doha to Johannesburg."
Cons: "The breakfast options could have been better, but I was fed and happy, and the flight attendant was kind enough to bring me green tea when it wasn’t readily available on the cart."
Cons: "Seat to LA was broken"
Pros: "Checkin crew was rude and was not at all respectful"
Cons: "Checkin crew was rude and was not at all respectful"
Pros: "I was surprised with the quality of gluten free meals served for me, it was well organised and taken care of where I never had to wait. My flight schedules were changed few days before departure by Qatar Airways, but only thing I had to do was to confirm that I have noted, my seats and all the rest of details intact, excellent."
Cons: "When the flight is changed by airline for their convenience, they would have given preferential treatment to the passengers involved. We had to bare the cost of food and make us comfortable on our own due to the delay in transit."
Pros: "The crew aboard the flight were kind and thoughtful and definitely oriented toward service."
Cons: "The security process at the gate was really disorderly. Perhaps it is because it is a new and extra step required by the US but it was definitely not efficiently handled."
Pros: "The friendliness of the staff from check in to arrival!"
Pros: "I freceuntly fly between the US and South Africa and only fly via Qatar Airways, and every experience thus far has been great. The food is good quality, friendly crew and I would recommend it to anyone."
Cons: "The sandwiches are a little dry and movie selection a little limited."
Pros: "The food was good. The legroom was enjoyable."
Cons: "I checked two bags and had them marked 'fragile', as I had valuables in there that I packed securely. When I retrieved the bags on the carousel, the fragile sticker was mangled, and both items from both bags were broken. Pieces of art I can not replace. Also, it took over 30 minutes upon multiple requests for the attendant to acknowledge my need for assistance."
Cons: "...as mentioned, I don't have the pleasure of rating this flight because of the boarding delays and missing the flight. Very disappointing."
Pros: "Great selection of movies and tv shows"
Cons: "Entertainment screen is too dim even on highest brightness setting"
Pros: "Service of air stewards very friendly and polite"
Cons: "This goes for Qatarfigjta from harare to Doha and Doha to Washington DC and back. I am not going to give individual report on each one. Food - my daughter could barely eat anything and the vegetarian meals were stone cold most of time. It was hard to eat at Qatar airport because not only is the food terrible (Burger King and bad Asian food) but outrageously expensive. Our media system did not work for one leg. ** way to many ads on your media system. Every time you watch a new TV episode, you have to sit through 5-6 ads for stuff that is not interesting and the same each time. ** plane info on media system keeps reverting to Arabic even when English is indicated as preferred la gauge. We had to place our iPads in checked luggage for flights from harare to USA as we went through Qatar. *** I asked for quiet seats and was given seats near kitchen and toilet even though I booked in hours in advance. One leg had my ten year old daughter and I in different rows even though I checked in 4-5 hours in advance Of flight . ** staff moved my hand luggage without my permission and without informing me - it was stressful trying to find it."
Pros: "Excellent experience overall, the food was decent, the seats were comfortable and had enough space for me at 6ft tall, the staff were very friendly and helpful, entertainment selection was good with plenty of new movies out. I had no problems with my layover. The baggage allowance was great as I had extra luggage from my trip. I'm very happy with their customer service, the day before my first flight I received a phone call from Qatar's customer service saying that due to delays I wouldn't be able to make my connecting flight to Edinburgh so they would like to book me on another flight instead of me having to wait 24 hours in Doha. I was thoroughly impressed with this service."
Cons: "I did not have wifi available from Doha-Johannesburg"
Pros: "Great service. Easy. Comfortable."
Cons: "Only 2.5 meals in 16 hours!"
Pros: "Great crews, excellent airplanes, wonderful in transit experince."
Cons: "In flight coach meals were average."
Pros: "On time departure, friendly crew. Comfortable seats for economy class, plenty of entertainment options. A pleasant experience"
Cons: "The food was okay. The hot wrap/calzone served first was not very tasteful. The breakfast/brunch was better. Not much to dislike overall."
Pros: "Again on time and effortless boarding made the overall experience a good one."
Cons: "Our suitcase was damaged...still in the process of trying to get it fixed. Hopefully it will be done soon. I will then update this report. Could maybe clean the toilets as it did become a bit messy."
Pros: "About the same vegetarian food was served at almost every meal of the 13 hour flight."
Cons: "Need to provide more variety in food for long-haul flights. The food was not at all appetizing. ---- Entertainment should have more choices."
Pros: "The service from the crew was amazing"
Cons: "The food was not bad compared to some air lines"
Cons: "Arrival in Johannesburg was a nightmare due to queues at immigration - I nearly missed my connecting flight. This was not the fault of Quatar airlines but needs to be taken up with the authorities at OT Airport in Johannesburg"
Pros: "The staff were welcoming and friendly. Their customer care is second to none. The food is excellent and i ate throughout my flight."
Cons: "The comfort was a bit below my expectations. Sitting on the seats along the isle was uncomfortable as they are closely placed. There is no enough room to move and to lean sideways when one wants to sleep. My tv was not working. The touch screen was not responding. However the friendly flight attendants shifted me to a vacant seat where the tv was working. The movie selection was limited. There were no documentaries about wildlife. Sport was also missing. We also need some news channels like Aljazeera, CNN & BBC so that we keep updated on issues happening throughout the world. This is very important especially to people like me who traveled long distances from South Africa to Los Angeles USA."
Pros: "The service on this flight was not very good. We almost missed our flight whilst waiting for a wheelchair for mother. She had to finally walk to the boarding gate because the wheelchair we had requested did not come."
Pros: "Seat reclining was good. Fleece blankets were warm"
Cons: "Blankets had a really bad smell Food options were very limited - even bread was eggless"
Pros: "Friendly crew, comfortable plane"
Cons: "Luggage lost, unhelpful Kigali Helpdesk. Johannesburg VERY helpful"
Pros: "Helpful friendly crew, reasonable ticket prices."
Cons: "Luggage was delayed by 24 hours, customer service desk in Johannesburg EXTREMELY helpful, in Kigali they were clueless. Transit area very crowded, humid and stuffy."
Cons: "Time was never kept. we had a delay in LGW for more than 2 hrs. I had a 17hrs layover in Kigali. I was not aware that i would not be booked in a hotel to rest. I had to make my own arrangements. And another extended delay out of Kigali to Nairobi"
Pros: "I was happy to avail of Wifi in the sky."
Cons: "No entertainment! For an major international flight, one expects some seatback entertainment"
Pros: "New plane, fresh feel. Food is ok."
Cons: "Airline feels basic and no frills."
Pros: "Crew members are extremely polite and friendly. Flight was delayed leaving Kigali captain spoke to each passenger and apologise - great professionalism."
Cons: "Entertainment was limited."
Pros: "Took the newly opened route between Cape Town and Harare. Was a great experience. Thanks to RwandAir it is easier and cheaper to fly directly between these African cities. Lots of potential on the route. RwandAir really opening up business and leisure opportunities much needed in these areas. Nice to avoid Tambo airport."
Cons: "Both flights were slightly delayed (which happens), information about the delay could be better at Harare airport. But no biggy."
Pros: "The Flight attendants are all awesome and undesrtanding...and the open wifi ate Kigali airport was great."
Cons: "No vegetarian option Bad boarding procedures, no one gets direction and it was very slow"
Cons: "THERE WAS MEAT INSIDE MY "VEGETARIAN" MEAL!!! This is totally unacceptable!"
Pros: "I think that I appreciated all the details during the trip. As I get my kayak app in my IPhone, i firstly received a notice that the check in started.... At each step, I could see the time discounted through my phone"
Cons: "As I said, I liked everything. From the departure to the landing"
Cons: "My luggage was broken into and stolen. They sawed off the zip on my suitcase and broke the handle. Stole a number of personal items including a belt, perfume, t-shirts and cash."
Pros: "The planes and shuttles are nice and clean, and the staff are pleasant. I had a long layover in Kigali and the airline gave me accommodation and a food voucher (totally unexpected). Will definitely fly RwandAir again."
Pros: "Food and free WiFi. Ample seating space."
Cons: "Rerouted through Dar-es-Salaam at last minute rather than being a direct flight as scheduled"
Pros: "They respect the timing"
Cons: "The luggage escalator is not working and you have to carry it from one point to another..."
Pros: "Fligh was on time, front desk staff were very helpfful, flight staff were friendly"
Pros: "That there were not many people on the second leg and that the plane was clean"
Cons: "The fact that we had an itinerary change with an extra stop (unannounced until 15 minutes before I boarded the flight) that delayed us by 1+ hours, that we were delayed from leaving Kigali by 1.5 hours and none of the crew could explain what was going on, that the rwandair staff was rude. I mean... It's Rwanda so I didn't expect much customer service (they are generally particularly bad by African, European, Asian or American standards) and I definitely wasn't impressed"
Pros: "Everything was perfect. On time arrival."
Cons: "Loud Nigerian co-passengers"
Pros: "The food initially given at 2:00am IST was really good and so I didn't even have to wake up again to eat."
Cons: "The breakfast was not as appetizing."
Pros: "The aircraft was nice, clean and seemed new. The staff was very professional, immaculate uniforms and appearance. Great attention to detail. We traveled from US - Nairobi - Kigali - Johannesburg, changing planes four times. These were some of the nicest planes. I felt very safe traveling this airline."
Cons: "Too much bread in the meals. The meals were adequate in quantity but each meal came with two rolls, which was excessive. Just a note - for the boarding area in the airport. Please have restroom facilities in boarding area, past security so you can use the restroom without having to go through security again. Also, if food and beverage is available for sale in the boarding area more passengers would make purchases."
Pros: "Nice comfortable new planes."
Cons: "There wasn't much not to like."
Cons: "We incurred significant extra costs (visas, taxi, hotel costs) because Rwandair changed our flights around from what we had originally booked, with no compensation or help navigating the visa process."
Pros: "Friendly staff, decent snacks and entertainment options"
Pros: "New airline. Left 20 mins early."
Pros: "The plane was nice and the captain gave good info."
Cons: "Why was dinner served at 2AM? They woke me up three times to serve drinks and food and the cabin lights were never turned off, for an overnight flight! The Kigali airport waiting area is awful, and the holding area made it so that every child had to use the bathroom as soon as we boarded."
Cons: "The food options were unclear- they didn't announce what was in each meal, aside from the type of meat. It wouldn't kill you to have a vegetarian option on hand either, especially since your website doesn't work."
Pros: "the snack was terrific!"
Pros: "What did you like? the attendants were very kind"
Pros: "Information during flight"
Cons: "No TV or programmes to entertain slong"
Pros: "on schedule. staff at counters and flight crew were courteous and professional."
Cons: "The airline moved my original non-stop flight forward by 3 hours. The new flight conflicted with another flight I had earlier in the day. The airline would not allow me to cancel the flight, and could only offer me a 1-stop flight that arrived at my destination hours after my initial flight would have arrived."
Pros: "Everything was on time and comfortable. Will take the same flight again in the future."
Pros: "Very slow check in. Bit slow and chaotic at gate. Pleasant enough service but not excetional. Smooth flight. Informative pilot. Silly short bus ride to terminal. Very very long wait for baggage."
Pros: "The crew was very welcoming"
Cons: "We had a delay of 40 minutes at Kigali airport without prior announcement"
Pros: "Like Kigali it was clean and efficient."
Cons: "Food is almost inedible"
Cons: "Time management"
Pros: "Plane was clean and very comfortable, staff was courteous. Surprisingly good food for a short flight"
Cons: "Changed flight times without informing passengers on BOTH of the legs. Staff were polite, but were more interested in following the rules than helping people get on their flights. No customer feedback forms were available"
Cons: "No entertnainment"
Pros: "Planes were great and flight crew excellent."
Cons: "On arrival at Kigali airport we were quickly moved through security to the departure area. This area was hot and without any facilities for toilets or water. We sat there for at least 1 hour and was a low light in out trip."
Pros: "Clean, comfortable plane and seating. On time service, courteous attendants. A meal served on a flight that was only about an hour in duration - very nice. Very pleased with this airline."
Pros: "Everything went well as expected..."
Pros: "movie dinner on each leg of the flight"
Cons: "the movie didn't finish in the first leg and they didn't show it for the second leg, so I never learned the ending the flight arrived 40 minutes late"
Cons: "Too cold on the plane - way, way too cold"
Cons: "We were delayed by 1 hour because more cargo was being loaded on to the plane. When we arrived in Kigali, we found that our bags had been left behind to make room for other cargo. We arrived and checked in well before the 1 hour cutoff and we were under the weight limit, so there was no reason for our baggage to be left behind. We were informed that our bags would NOT be delivered to us at our next destination, that the burden was on us to retrieve them AND there was no stipend or any type of refund to compensate us for the inconvenience. Since we were continuing our travel by road to Uganda, we had to pay extra to have a driver return to the airport the next day to retrieve and deliver our bags. This is very, very poor customer service!"
Pros: "RwandAir flew us to Nairobi instead and I thought that was good of them to make that change for us. The above evaluation pertains to the flight to Nairobi."
Pros: "Food was beef brochettes, one of the best economy meals I have had. Wine was very good, from South Africa."
Cons: "Seats were not adjustable. It may be that I was in front of the exit row, but I looked and didn't see anyone leaning back anywhere. On the other hand, flight was only 1 hr 20 minutes."
The cabin was extremely hot. Pressed the assistance button and waited for more than 30 mins for one of the crew members showed up. Told him about the cabin temperature said he’ll check and lower it. 30 minutes later called saw him and asked if he lowered it. He said he’ll check again. Until we arrived to our final destination the temperature never got lowered. One of the passengers passed out during the flight. Pretty sure it was due to the heat. The leather seats didn’t help at all
Awesome thanks to the crew
Cons: "Wifi shroud work . I got charged for it but couldn't use it ... hope to get a refund"
Pros: "The crew was OK. The seats were normaly OK."
Cons: "Maybe better food"
Pros: "We were traveling with 3 kids and were 2 adults - one of our tickets needed an upgrade as the itinerary were booked separately - my mother happened to travel with us last minute to help me with the kids during travel. Other than the hefty price tag - the crew were helpful and overall the flight was nice."
Cons: "Hefty upgrade price tag but a good flight otherwise"
Pros: "The staff the staff the staff. They made the trip so enjoyable. The A330-300 aircraft was smooth and silent. Very impressed"
Cons: "The seats in business class were not as soft as they could be but very impressed overall and good value for the cost of the business class ticket"
Pros: "nice that food was provided."
Cons: "boarding was delayed, then we were also delayed on the tarmac. some out of the plane/crew's control but after a long flight from US, this felt extra long."
Pros: "We made it in one piece"
Cons: "Flight was 4 hour delayed while passengers were on the plane. There was no communication whatsoever. Once we left, tv and entertainment along with WiFi were never working during the flight. Very small and uncomfortable plane."
Pros: "MOST OF THE MEALS ARE VERY GOOD EXCEPT PASTA DISHES."
Cons: "PASTA DISHES ...MAIN AND SNACK ARE TRULY BOTTOM OF THE BARREL. TASTELESS JUNK. WHY NOT FIND SOME OTHER DISHES IF YOU CANNOT MAKE PASTA EDIBLE"
Cons: "Options for vegetarians were not really good."
Pros: "First leg (Mia to Instanbul) crew was excellent!"
Cons: "second leg (Istanbul to Johannesburg) crew were rude!!!"
Cons: "My Miles&Smiles were not added to the trip."
Pros: "Crew was friendly and helpful. Would choose Turkish Air again."
Cons: "Lost one of our suitcases. It was left in Istanbul and didn’t make it onto our connecting flight to Sofia."
Pros: "I liked the overall plane journey."
Cons: "Flight was delayed which caused us to miss our connection flight."
Pros: "Service, food, staff—all excellent!"
Cons: "The cabins on both flights were too warm."
Pros: "Great service in the airplane plus they offer some amenities like slippers, tooth paste and toothbrush, they offer you wet towels to clean and refresh yourself during he flight. Really good."
Cons: "Our flight was delayed from budapest to Istanbul, causing us to miss our connecting flight to San Francisco. The staff was rude and unhelpful in finding a way home, ultimately sending us to New York City for an overnight layover without hotel accommodations. We had to sleep at the airport for a morning flight to San Francisco, causing us to miss work. This was the worst travel experience of my life."
Pros: "Comfortable seating"
Cons: "Very disorganized the gate checking, staff ne d hospitality training . You ESP not have time for your queries and concerns . They are always in a hurry to finish talkign to you . Poor hygiene. The bathrooms are very dirty and has nomjand soap to wash your hands . Male staff in board come across unpolite. ingelt inwelcomed by the male flight attendant port side at the back.?"
Pros: "I love Turkish airlines, expecially when it's a connection flight to Istanbul. I am an American citizen living in USA and my wife and I travel to Egypt quite frequently. We have realized the big distinction in services when we travel from USA to Turkey VS Turkey to Egypt . The USA to Egypt staff was great, especially the ones at dulles airport."
Cons: "The only problem I had with that was the infant Bassinet, it was extremely uncomfortable for our baby"
Pros: "Good entertainment system with lots of options."
Cons: "The plane was uncomfortably warm throughout the (long!) flight, which made it difficult to get any rest."
Cons: "Crew was ok"
Pros: "food is always good..crew too"
Cons: "less and less space in economy class for passengers not very kind boaridng people no info on posibble complimentary upgrade for Gold Card passengers"
Pros: "Outstanding service Excellent food Adequate entertainment Seat recline was good for economy"
Cons: "For a long flight (8+ hours) legroom on this Airbus was quite cramped Again poor boarding announcements resulted in very chaotic boarding process"
Pros: "Foods are good"
Cons: "Seats legroom"
Cons: "It is impossible to make a one hour connecting flight in Istanbul when you take off 30 minutes late, arrive at a distant site (~ 5 km away from the arrival terminal) and the there is only one security guard to screen hundreds arriving. Missed our flight by 90 minutes, the customer service people were rude at the airport and we had a 7 hour delay. What are you thinking???"
Pros: "From the minute we boarded the plane, we were given refreshments and tasty food in the business class. When it was time to sleep the flight attendants made our beds for us! It was heaven! We will use this airline again!"
Cons: "If you were to become hungry in between the meals they serve, you need to go to the chef's station to pick/ask what snacks you would like. As a first timer we stumbled upon that. One of our seats didn't work but was able to scoot over as it wasn't full."
Cons: "We end up spending almost 1,200 use extra to reach Washington and return to Yaounde."
Pros: "I eventually arrived at the destination."
Cons: "Difficult to communicate with cabin crew due to lack of English. Flight was delayed by 1 hour. General atmosphere on plane was chaotic I think due to the small plane and length of flight as large numbers of people needed to use toilets."
Cons: "All good"
Pros: "The flight from Istanbul to New York was great. Excellent service, good food, free drinks throughout, comfortable modern plane with wide selection of entertainment. Great layover at Istanbul Airport with lots of selection for food and drink. Far better than any direct airline that flies new york to tel aviv so if you don't mind a layover choose Turkish."
Cons: "Free WiFi at Istanbul Airport requires sms authentication which makes no sense on an international trip."
Pros: "Not trying to be flattering here but it really is a good airline."
Pros: "The flight experience is really good. Good leg space. Great service. Great meal, most importantly they didn't mess up veg and nonveg preferences."
Cons: "On the flight from newyork to Istanbul and Istanbul to Mumbai leg space wasn't satisfactory."
Cons: "boarding the treat you like animals"
Pros: "Patience is a virtue"
Cons: "Boarding was "like a bar fight. After business clase call, they didn't even call star alliance etc. There was h"
Pros: "love how nice the crew is, and how they treat everyone with courtesy, and security conscience also"
Cons: "I find the a b c d to board very difficult, sometimes you get a and sometimes you get d, and if you get c or d is a big mess, as mayority of passengers are there, I don t find it very organized and nobody in line seems to be happy with boarding, everything else excellent"
Pros: "The variety of films on show was decent"
Cons: "The crew skipped our aisle whilst delivering the toiletry bags, some announcements were made purely in Turkish without regard to English passengers. The boarding gate from Istanbul was opened much later than the advertised times."
Pros: "The entertainment was great Wifi at the terminal was great"
Cons: "Boarding was a nightmare, no lines were formed, people were not kept in order People were boarding with oversized luggage and it was allowed by the crew People were talking at a very loud voices across the cabin and staff never intervened Many people were standing during the landing and were opening the overhead compartments, staff never intervened I am allergic to cheese and there was no replacment"
Cons: "The company lost my baggage"
Pros: "Food, entertainment, crew"
Pros: "excellent food, service"
Pros: "The service and entertainment!"
Pros: "Overall great airline"
Cons: "They no longer serve Turkish Delight which was a wonderful Turkish touch. Very disappointed. Also fresh orange juice. These small differences make it a lot of unique experience. Also the crew this trip were MIA on a 12 hr trip."
Cons: "We boarded on time but the flight didn't leave for another 45 minutes or so. This made me miss my next flight when I landed in Instanbul. I think they might have been doing extra checks on the plane so it's fine. Even though I missed my flight and it was out of my control, I was able get another flight within 5 hours and free of charge!"
Pros: "The food and the boarding was fast."
Cons: "Everything was great."
Pros: "All perfect this time. Food was so tasty as always:) crew is very kind."
Cons: "Always delay flight"
Pros: "Able to rest & crew very pleasant"
Cons: "Thought we might miss our next connection as it was tight, but we made it."
Cons: "2.5 hours delay on Tarmac on outbound flight; 1.5 hour delay on Tarmac on return flight. Outrageous."
Staff were very nice and professional. 🙏. International/domestic recheck was very confusing
Thieves. Took my money. Cancelled the flights and now not giving it back.
We booked the flight from Kayak, through flighthub The flights were cancelled by EgyptAir. We have been calling both parties back and forth to get our refund and nothing is happening.
Pros: "Everything was great. Staff of ground services for last security hand bags and passengers checks, documents final checks and all were with great flow, smiles and so professional. Hospitality from cabin crew, cleanliness, food portions and taste were great. Comfortable seats and elite shading side windows. Everything was sooo great. This really escalades recommendations for EgyptAir"
Cons: "The heavy touch down upon landing, could have been a little bit smoother. That was not a big deal at all."
Cons: "Everything was ok and no delays"
Pros: "Every single flight of the four flights I flew on my trip were delayed. There was no communication from the crew members that the flights were delayed. Worst flight ever."
Cons: "Better customer service"
Cons: "Flight was a little warm"
Pros: "Connection time"
Cons: "Aircraft comfort"
Cons: "Seat comfort"
Cons: "Set in business class he has no own entertainment old airplane seats are ok but limited to certain positions"
Pros: "On time and comfortable"
Cons: "Too many check points, very lousy checking in area in the airport and no one to organize people checking in cause long wait line"
Pros: "The crew team was amazing and the sits were comfortable, landing matters a lot to me and it was perfectly done."
Pros: "Arrived on time. Baggage arrived quickly."
Cons: "Plane was dirty and had flies, which were really annoying. Food was mediocre airline food."
Pros: "The crew."
Cons: "Terrible business class."
Cons: "Egypt air is one of the worst airlines in the world so everything could have been better. Literally everything"
Pros: "The crew was friendly and very responsive. They were making sure that everyone is comfortable."
Cons: "The cabin was a bit cold at the beginning but was adjusted once I brought it up to the attention of the crew"
Cons: "Not water being spilled on me, but I still enjoy the flight. Thank you."
Pros: "Rapidity for delivering the luggage"
Cons: "Verification of visa"
Pros: "The plane was clean and cool with good legroom in the exit row."
Cons: "It was TERRIBLE that at check-in when i found out that the only one piece of baggage was allowed. I have ALWAYS had two bags on this flight."
Pros: "Food was good."
Cons: "The plane was old, the seats were uncomfortable with no adjustable headrest or flaps to hold your head from flopping. There was no personal entertainment screens on the back of the seats, only the small community one mounted on the roof. The sound for this was terribly unclear. 8 hour boring flight."
Pros: "I liked the space you have on the seats the leg room is very good because I am a tall person with some airlines it’s very uncomfortable for me thanks."
Cons: "Leg room, food, service from the cabin crew is fantastic just to say a few words. Fli"
Pros: "Service not bad, other then that not good"
Cons: "Straight flight is better then connecting"
Cons: "That I could check in online instead of the airport, to get to pick the seat I want, I was placed in an isle seat 2 rows before the end of the plane, right behind me the we only 2 seats row, and almost every single one that went to use the restroom had to bump into my chair in their way back"
Pros: "On time friendly service and simple but tasty cookies and drinks during my the short flight"
Cons: "If we’re ndows we’re cleaner to enjoy the views"
Pros: "Big plane, multiple boarding points. Food did its job & helped with the long flight. Movies weren't expansive, but good choices to kill the time."
Cons: "The crew did not have the key to unlock to doors leading to the plane, which forced everyone to wait 30 mins standing in line. It was quite silly! It delayed our flight about 30-45 minutes - not much, but really painful when the flight is almost 12 hours. The crew didn't tell us what was happening either, but it was pretty obvious."
Cons: "I couldn't get my boarding passes online or at the airport kiosk after already checking in online before getting to the airport. I had to wait over an hour in line at the checkin desk just to get my boarding passes. The boarding process in Cairo was even more chaotic with unnecessary multiple disorganized checkpoints and line ups."
Pros: "Friendly flight attendants, clean, very smooth takeoff and landing"
Cons: "Signs are not very visable at airport"
Pros: "The flight is on time"
Cons: "their food is very nasty"
Cons: "The flight crew didn’t provide any kind of leadership when the passengers were causing a delay. Then we landed 20 minuets later than schedule, but the pilot failed to recognize the delay, he announced the schedule arrival time rather than the actual time. Then the freaking airport is so bad, that I decided not to come back here anymore. The luggage were delayed for an hour and half and we asked the supervisor he said that’s usually what happened, and we have to wait, he didn’t even care to provide any explanation for why all this unnecessary delay."
Pros: "Great overall service and treatment."
Cons: "Boarding was really bad. Unorganized. Wish there was more entertainment too on flight."
Pros: "The Pilots professionalism, frequent updates. The attention given to the passengers, especially mother's and babies."
Cons: "Ground staff arbitrarily decided whose carryon luggage they should take because the flight was full and loading over head compartments do take up time and might cause delay. I would like to suggest that an announcement be made and ask passengers to volunteer their carryon to be loaded with other luggage..."
Pros: "Boarding was quick although about 10 min. late. We did arrive on time. I was surprised to get breakfast which wasn’t bad at all."
Pros: "Food needs improvement"
Pros: "Inexpensive fair."
Cons: "Little interaction with crew"
Pros: "Crew was nice"
Cons: "Very rough landing."
Cons: "Everyone was courteous. And considerate. Like me!"
Pros: "Great crew, members always welling to help"
Pros: "We had a 10 hour lay-over in Cairo and EgyptAIr shuttled us to an excellent hotel and provided lunch and dinner - all for free. This was most excellent and so much more pleasant than sitting at the airport!"
Cons: "If EgyptAir would distribute a little English sheet how the steps are, where to get the passports back (at the EgyptAir Counter in the main hall at the airport), which lines to go to (we didn't officially immigrate, but still had to go through immigration upon return, which wasn't clear). Maybe a word on legal boundaries of the status in Egypt - EgyptAir had the passport, can we go to the pyramids or not - would be useful, too."
Pros: "Crew was lovely"
Cons: "All was fine"
Pros: "Flight was punctual"
Pros: "Comfortable red-eye flight to Johannesburg. Food very good and plentiful. Plane spacious and not crammed."
Pros: "In-seat entertainment; very little turbulence experienced"
Cons: "Delayed take-off by more than half an hour"
Pros: "Food was better than most"
Cons: "On the first leg, 4 people were issued the same seat. Was redirected to two more seats, both of which were broken. Flight boarded late. When I finally picked up my bag, it was mangled. Rips and tears everywhere. No idea what they could have done to it."
Pros: "Entertainment was better than first leg"
Cons: "Attendant woke me up several times. Bag was destroyed when I picked it up."
Cons: "I checked one bag as everybody did. When I get home, my bag got wet and stank. But I couldnt find any Egypt Air worker. Some clothes stanks also. That was terrible experience."
Pros: "The whole atmosphere during the flight"
Cons: "Despite early food request for SFML crew try to hide away unless you remind them. This happens on every MS flight"
Cons: "Wish SAA doesn’t stop their operation, friendly cabin crew and tremendous professional on deck crew"
Pros: "The seat was very comfortable"
Pros: "Crew was really awesome"
Cons: "More information regarding seating preferences"
Cons: "Plane is old and systems worn out. Seats uncomfortable, little leg room, no premium economy and entertainment system didn't work. I have flown nearly 2 million miles and this has to be one of the worst planes I have been on."
Pros: "The seat was very confortable."
Cons: "Boarding was mediocre."
Pros: "The food was good for airplane food."
Cons: "We were moved to 8 different pairs of seats in search of video/audio systems that worked and were unable to find any that worked properly. That's pretty bad. I travel every year to RSA and used to use Delta. As a result of this trip I may revert back to Delta"
Pros: "The food was really nice and the crew were very helpful."
Cons: "Our experience could have been better if the flights were on time and if the boarding process was a little more organized. Otherwise, we had a great experience with SA airlines and will most likely fly with them again."
Pros: "Seat was awesome. Paid for business class. There were actually 2 stewardess out of the four working. A blonde and a woman of middle east descent."
Cons: "Business first class. I was waiting foe the doors to open and not ome stewardess told me it was wrong door. Ran down to catch bus . They were closing the doors. Told them wait i am business. Omly one on the tarmat. Bus stopped. Doors ope ed and a African young man said go on. He packed me in the eco"
Cons: "my tv didn’t work and after emailing multiple times, they still didn’t accommodate my vegan meal so I could barely eat."
Pros: "Flight attendants"
Cons: "Was4hrs delay out of jfk"
Pros: "arranged suitable seating for infant travelling with."
Pros: "Only good things about this flight were the price and the fact that it’s direct from NYC to Johannesburg."
Cons: "The plane is very outdated, the seats were uncomfortable, the food was barely edible, and the movie selection was almost as outdated as the plane. There was one flight attendant who was extremely rude as well"
Pros: "Helpful staff at the gate & on the flight"
Cons: "I usually like airline food in economy class - this trip we splashed out & upgraded to business class & were very disappointed with the food: weird dinner choices which weren’t very flavorful & continental breakfast was dried cold cuts & rubbery cheese. The coffee too tasted like it came from a machine, very odd. I think I’ll stick with economy class - business wasn’t worth the huge extra cost!"
Pros: "Really enjoyed the friendliness and humour of the cabin attendants. They even managed to relax passengers during a particularly bumpy patch by pretending to be anxious, when they clearly weren’t!!"
Cons: "All the passengers descended the escalator to the exit door, but then had to crowd together at the base of the escalator before being permitted to leave the terminus to walk to the aircraft. This could be dangerous if too many people have to get down the escalator and need to find a space to stand"
Pros: "Crew was fine as usual. People are always welcoming and accommodating."
Cons: "I'm going to sound like the old joke, "The food here isn't what it used to be." "And neither are the portions!" It's a long-haul flight, though, so there ought to be more snacks and variety. I was in the front third of the economy cabin, and by the time they reached me they'd run out of 2 of the 3 choices, and the remaining one, a beef goulash, was probably 2 ounces of meat, plus fake mashed potatoes and frozen vegetables cooked to the usual imperfection. Another container had a side of orzo, probably 1.5 ounces, and there was a snack-sized Snickers. That was it until breakfast about 12 hours later on a flight that took off at 10:40 am local time."
Cons: "Webjet booked the tickets wrong and put 2 tickets into 1 persons name. We had to spend $1500 to buy a second ticket to the same flight because the travel agent was not willing to fix the issue in time for the flight take off. We went to the airport 3 hours early to make sure of no issues! And then we had to deal with almost missing the flight!!!"
Cons: "Took so long to leave almost missed my connecting flight.0"
Cons: "My luggage was broken into and stolen. They sawed off the zip on my suitcase and broke the handle. Stole a number of personal items including a belt, perfume, t-shirts and cash."
Cons: "Flights were late (maybe out of their control, due to other circumstances). There were no vegetarian options in the meals of either of hte two flights."
Pros: "Staff were friendly."
Cons: "The ventilation in the departure hall is pathetic."
Cons: "Boarding the plane was chaotic and very unorganized. After boarding business class and people with special needs, why can't they board from the back of the plane a few rows at a time? It would make more sense and there would be less pushing and shoving. A lot of people were rushing to get to the gate all at once!"
Cons: "Their aircrafts are dirty"
Pros: "Safe journey"
Cons: "Screens and music did not work so no movies on 14 hour flight!! No dinner"
Pros: "Reasonable space and friendly crew."
Cons: "I paid extra to reserve an aisle seat and the video was out of order. This is a very long flight to be without entertainment."
Cons: "My luggage was "lost" for more than half of my trip and when I finally received it all of my electronic and various other items were stolen."
Pros: "Food was alright, flight was quiet"
Pros: "arrived on time"
Cons: "one of the bathrooms had no water. there were no warning signs not to use it. instead of assisting, the air hostesses just told me to find another bathroom, so I had to run around the plane with soad all over the plane. in general the air hostesses were rude, the area where they were resting was dirty with paper lying all over the floor. the aircraft is really basic and old."
Pros: "No delays (although last minute gate change was a bit annoying)"
Cons: "Meal options ran out quickly even though I was somewhat seated towards the front. They should keep a record of popularity of food options and stock accordingly, in order to prevent running out so quickly."
Pros: "I got help with the boarding pass and once on the plane was very impressed with the comfort of the interior and cleanliness of the plane. I would definitely fly with that airline again."
Pros: "The service was excellent"
Cons: "The food was poor - relevant to other SAA flights. The boarding was ok, but take off was delayed by 2 hours."
Pros: "This was a quick flight and similar to domestic flights in the US."
Pros: "The gave us lots of water"
Cons: "Old plain, lost my one mine bags, missing items"
Pros: "The crew and food"
Cons: "It's time to put more padding on those seats. Eleven hours on seat cushions that have no give plays havoc with the back and butt."
Cons: "Flight was firstly delayed by 1h35. Business class was nothing but economy class with a choice of substandard food choice. Very Disappointed in SAA"
Pros: "Full food service in economy and spacious seat"
Pros: "Price and time schedule"
Cons: "Our flight time moved up one hour and no one notified me. If I wasn't at the airport early I would have missed my flight and my connection"
Cons: "Entertainment system had to be re-booted and when they got it working, my system would not work in my seat at all. Made for a very long and miserable flight home."
Pros: "The crew was professional and polite once on board."
Cons: "They changed the gate without making any announcement, then lost my luggage. Not exactly a crowd-pleaser."
Pros: "Crew were friendly. Flight was smooth arrived on time. Nice selection of movies."
Cons: "Stingy with amount of meals snacks given was starving. You needed to ask for water at times it was not often given."
Pros: "Funny and competent in very windy weather"
Cons: "The audio on my TV didn't work, it was very muffled. I understand that it was probably a technical problem, but for a 15-hour flight, I really would have liked to have been able to watch a movie!"
Pros: "Nothing -"
Cons: "We arrived at the airport on Sunday noon and airline staff informed us that we could not get on the plane, because we didn't have the yellow fever vaccine. When we bought the flight you didn’t warn us that this was a requirement. We had to pay 1000 usd additional to change the flights, plus 1000 usd for the hotel to stay in Sao Pablo for the days that I must be here, plus the fee for the change in the reservation in Johannesburg. THIS WOULD NEVER HAVE HAPPENED IF I HAD BOUGHT MY FLIGHTS IN A TRADITIONAL AGENCY! It happened to me for trusting you and your services on the Internet!"
Pros: "Crew was very friendly and accommodating."
Cons: "I am a foodie, so airline food probably will never meet my demands but I thought the food was very good for the time and place ."
Cons: "Same plane as the previous flight, so the same comment holds true: "My seat cushion had very little padding which after a few hours became conspicuously apparent. I think they need new seats on those planes, or perhaps just some reupholstering.""
Pros: "The crew was attentive and friendly. The flight was short but service was friendly and good."
Cons: "The boarding and disembarking in JNB. Not the fault of the airline it is just how things are accomplished in JNB with small a/c."
Pros: "This flight from Johannesburg to Washington - return - is a 17 hour flight with the middle hour on the ground in Dakar for refueling. We have flown this flight many times complete and also halfway. Some get on or off in Dakar - which makes it difficult for everyone as seating arrangements and cleaning are adjusted before the second leg of the journey. Overall the staff did a good job of taking care of things as necessary."
Cons: "The pilot could have made more adjustments for turbulence throughout the flight. Both the visual entertainment and the audio options were quite limited and not much on either that suited my tastes. Surely a much greater range and option on both could be made available."
Pros: "Entertainment on Etihad is incomparable."
Cons: "Boarding in Abu Dhabi is a hassle due to construction at airport. Not the fault of airline. Seats did not provide much space or comfort, especially for an 8 hour flight."
Pros: "Seats were comfortable Boarding was smooth"
Cons: "No internet Ran out of vegetarian options"