Pros: "The check-in crew in Chicago was very nice and efficient. The flight crew on-board were not friendly, they were very curt and rushed, and did not go out of their way to be helpful."
Cons: "Friendlier staff during the flight. Better food for breakfast. The connection port for my headphones did not work...I would not have been able to watch movies if I hadn't brought my own single connection head phones."
Pros: "The crew were welcoming and accommodating, whether you wanted to sleep or to watch entertainment or eat/drink."
Cons: "Delayed flight meant missed connection and had to stay overnight. Very little communication from the airline about what arrangements were being made. Was also unable to check in online on either leg."
Pros: "Staff was nice and polite and helpful to me. The plane is pretty much on time or little delay. The boarding is early but I guess it helps with getting everyone on board and be on time."
Cons: "There are 2-3 choices per meal for us to choose on the menu but some of the choice already gone by the time they serve us. I feel like menu is useless if we were forced to eat what have left."
Pros: "Most of the crew was really nice and the entertainment choice was great."
Cons: "Asian Vegetarian meal was so-so. Dessert is never good for special meals. Boarding was particularly annoying as there was a document verification line and then the actual check-in. Even if you've done online check-in the document verification people will shout at you and tell you to line up."
Cons: "Crew members are waking up for lunch and breakfast but not for snacks and other beverages. We are feeling hungry later. we aren't knowing when they ll provide."
Pros: "Direct nonstop flight out of Doha, Qatar. It’s a 16 hour flight, so I’d suggest fly business if you can."
Cons: "None to rant about."
Pros: "Overall a good service with good food."
Cons: "When flying from New Zealand to Doha, we departed Auckland at 15h25 and due to the time zone, most passengers body clocks would have been expecting sleep within a few hours. However we were flying West and thus into daylight. Sadly the window seated passengers were not asked to close their window blinds to block out the sunlight and many were left open. This made the cabin very bright and a difficult environment in which to sleep. Too much advertising before the on board videos, but otherwise content was good."
Pros: "Gave food vouchers due to extended layover. Marché food quality is average at best."
Cons: "Biggest problem was late arrival, missing connection. Lateness caused by them at first, then a departing passenger caused further delay. But they were late to begin with. Next problem was their REFUSAL to give me an aisle seat. I reserved an aisle seat originally, aisle seats were available when I tried to change, but agent REFUSED to accommodate me with either aisle or window. Sat in middle with huge guy next to me. Very uncomfortable. Food was mediocre on this leg. Oh, and late departing AGAIN. Will seriously look for other options on next trip."
Pros: "The leg space the reclining chair the personal tv the head rest The food"
Pros: "Nice crew and good service"
Cons: "The other passengers are not very orderly when boarding. Passengers could have been more spaced out."
Pros: "It was a great flight thank you kayak thanks ti THY"
Cons: "I didn't fly, they opened counters late, closed the gate early didn't make an announcement."
Cons: "I checked in 4 hours prior to departure. While in the international zone in Casablanca Airport my cellphone switched time-zone. As a result I arrived "punctual" at the gate exactly 1 h too late, the flight left without me. Neither Turkish Airlines nor Royal Air Maroc (operating this flight) attempted to contact me via my cell phone. Disappointing."
Cons: "They lost my baggage. The in-flight crew and food is excellent, ground support is not good."
Pros: "It was good the service onsite the plane"
Cons: "It was delayed both ways coming in from Boston and jo apologizing or telling us what was the reason."
Pros: "Great service, incredible food. To give it a quick one: we ate the fish. ON AN AIRPLANE. I never eat the fish on a plane, but the chefs were great. Everything we ate was exceptional. Oh, beyond the food? The seats are great and the lie-flat worked perfectly. The entertainment system was great as well, and the live TV allowed me to catch the NBA playoffs while in the air. All-in-all, I couldn't recommend this flight more."
Pros: "I did not like anything."
Cons: "Everything. I will never book a flight from Kayak from now on. Kayak just charged us a lot of money and did not do anything for us."
Cons: "Flight to Istanbul was fine. The flight back was a terrible experience! During our connecting flight in Athens our boarding passes wouldn't print at the self service computers and there was no one to help us so we had to go back out to the front desk. The airline representative was extremely rude. There was 5 employees standing around the computer with NO customers and when we asked if this was Turkish Airlines and if they could help, the woman (manager) responded "this WAS Turkish Airlines" as if they were done helping customers for the day (it was 9AM and our flight was leaving in 45 min). We explained that we couldn't print our passes and she ROLLED her eyes as if it was an inconvenience to help us. THEN on our flight from Istanbul to Chicago, a passenger died an hour into the flight and they placed the body on the seats behind us for over 10 hours! Nobody even told us what happened! We didn't know if they died from natural causes or if it was something else! They didn't offer to seat us somewhere else or even inform us they were placing the body there. We were completely shocked and uncomfortable the whole flight home. We couldn't eat or sleep. We're completely disgusted and scarred from this overall experience."
Pros: "In economy class,was the best space and service I experienced so far! I was surprised by the level of service!"
Not the best crew. Extremely annoying with mask wearing. Even when I was eating and drinking they would come up to you to tell you to wear your mask. Extremely annoying.
Cons: "Boarding was a disaster as my companion was selected for random search which held us up as there was no urgency to process us. Then there was no sign for where we should go since upper deck on 747 so we went in "economy" line as indicated on ticket and then was sent to correct line when we got to the front, wasting more time. The seatrs were the most uncomfortable I have ever beeon on for a long flight. I also paid extra to be in the exit row, to have people constantly congregating in front of us."
Pros: "I like the crew and their service, the food was amazing speacially the vanilla cheese cake desert was on point, loved it. I loved the “my flight “interaction on the screen and the different view of the plane, cockpit view, left, right etc.. amazing feature."
Cons: "The seat could have been much better as far as reclining and space. Overall I loved the flight."
Pros: "Good selection of movies."
Cons: "Had to use a shoe horn to get into and out of my seat and I'm not a large guy. But really my harsh criticism comes from the loss of my girlfriends luggage. It was left behind in Paris on our way to Casablanca causing us to waste a day in Casablanca traveling back to the airport the grab the bag the next day. And to add injury to insult her bag was left behind in JFK during our transfer for our flight to Seattle. No big deal right, Delta will deliver the bag to our house the next day, wrong, we were told we have to go to the airport ourselves to get the bag."
Pros: "Perfectly on time, no hassle, seat OK. This is the way I appreciate a flight."
Cons: "Food. No choice, three "madeleine" (sweet) cookies for all, no sugar-free (salty) alternative..."
Pros: "The bread was fresh and food better than other times"
Cons: "Crew is always aggressive and unfriendly"
Cons: "Departure time was almost 2 hours late and the communication of the cabin crew regarding this issue was poor. Almost an hour went by without an update."
Pros: "The crew was very friendly."
Cons: "No wifi on a 9 hour flight. Takes a long time to get another round of coffee."
Pros: "Nothing !! Such a bullshit flight ever !!!"
Cons: "No tv fo 14 hr long flight !! Flight delayed for 1 he !! No proper arranged to board .. it was kiosk!! Food quality was worse. No space to seat !! Can’t sleep .. no leg space !! Worst fight till the date !!!"
Pros: "The crew was very helpful in all respects."
Cons: "Not getting everyone standing in line to board one hour and 10 minutes before scheduled departure."
Cons: "It could have been better if I had taken the flight, and not cancelled it 2 days ago"
Pros: "On time and comfortable"
Cons: "Too many check points, very lousy checking in area in the airport and no one to organize people checking in cause long wait line"
Cons: "Old plane - entertainment system did not have too many movies. Food was just okay"
Pros: "The plane was new. The bathroom on board was the best one I have seen on a plane. The seats were roomy and the entire team was kind."
Cons: "75’ delay with no info One toilet out of order No safety checks by crew"
Cons: "OUr departing flight was delayed almost 1 1/2 hours, resulting in a missed connection in Cairo -- this is not uncommon. The connecting flight waited 6 minutes, then left us. Arranging an alternative (through Rome & onward by late evening) was done , but no one was at the transfer desk for an hour."
Pros: "I didn’t like anything. It was my worst flight ever for the last 9 years."
Cons: "You should keep the same level from Cairo to Dubai. But from Casablanca to Cairo was same as microbus."
Cons: "The flight arrived late 1.30 hours, so I miss the domestic flight."
Pros: "Very good and helpful crew. I would have loved to see seafood on their Manu."
Cons: "communication while waiting for transfer to overnight accommodation/hotel need serious improvement."
Cons: "The plane was old, we boarded late, a guy lit up a cigarette enroute - and I think it may have been a flight attendant - seats are tiny and don’t incline more than 15%, awful food."
Pros: "sorry had to cancel due to covid-19"
Cons: "sorry had to cancel due to covid-19...still waiting for refund ??"
Pros: "Everything was great from the crew to the seats to the food. Right now this tops all my previous trips with other airlines."
Cons: "Devices need to be checked as the handheld device on my seat (24H) was not functional. That's not really a complaint but merely a feedback."
Pros: "The crew was sufficient and polite. Seats are average. Food was extremely limited. Underwhelmed but, frankly, exhausted with the process of trying to get out."
Cons: "Communication of flight departure time was not provided causing us to miss our flight and requiring over 2 hours on a cell call to Bangladesh to book a 24 hr delay which was further confused by computer glitches. Poor customer service at the flight checkin desk in Kathmandu who are, apparently, limited in what they can assist with."
Pros: "The flight was on time. Food was reasonable."
Cons: "A bit more leg-room and there is some scope for improvement in the food. Also, the entertainement could have more south Indian content and also allow to access entertainement for more time."
Cons: "Poor food quality. When long haul involves 4 flights in total MUCH more variety is required. When the snacks are predominantly cheese based, then that's repeated x4 Entertainment was poor. Not enough comedy, not enough documentaries and again by the 4 th flight, well just try to sleep as you've done all the good movies"
Pros: "Both planes had USB ports for charging phones. Food was better this time."
Cons: "Space for seats not enough at all. I know its economy but still...It was very expensive to pay extra to get the extra leg room for Abu Dhabi to Washington flight."
Pros: "The crew took care of their passengers' needs throughout the flight with plenty of food and drinks."
Cons: "My headphones or speaker did not work on my TV so I was unable to watch any movies. It was difficult to sleep as I was woken up to see if I wanted food or drink"
Pros: "The entertainment is good but there could be a better selection."
Cons: "It took 2 hours to check in, literally was going to fall over but the time i got to the desk. There was a small child who screamed for about half of the journey."
Pros: "Flight delayed , missed flight, has to stop at Abu Dhabi for 8 hrs to catch another flight to Bankok then 5 hrs later for Ho Chi Minh City. 1 meal, no breakfast for overnight flight . Terrible flight"
Pros: "Etihad showed some kind of discrimination non-muslims wheel chair passengers. My luggage is not taken good care of as they tear my zipper. The crew of are okay but never take good care of seniors with some physical disabilities to check and see whether they need water to drink on long distance flights as many airlines do. Muslim wheel chair passengers were given preferential treatment as I am always last one to be picked up and my luggage came at the end after waiting for one hour."