Swiss Air rescheduled our connecting flight to 7:45 am. Our initial flight didn’t land until 10:20 am. The people at the Swiss Air counter said our flight was canceled. It was not canceled. THANK GOODNESS for United who rescheduled us on a flight the following day. Kayak, I was on hold the night prior to our flight to speak with you about this scheduling nightmare for 2.5 hours before the call was dropped. I did not receive a call back. I am very unhappy with Kayak’s customer service and lack of communication and do not plan to use your business in the future.
Better choice of movies. Way to old . And not enough of a selection.
Hi. You canceled my trip and now you are asking me for review? Check my trip record and you will have my review. Call your customer service and you will have the answer. This was the worst experience in my life. Sorry for you.
Cons: "horrible dry croissant for breakfast"
Cons: "Need more leg room. Cramped for 8 hours is not a good thing"
Pros: "Crew was very friendly. Seats were decently comfortable - appreciated blanket and pillow for long haul flight."
Cons: "Entertainment system is dated. Screens froze often, were not very touch sensitive and the sound was pretty bad (on mine, would only provide sound to one ear, so I had to turn up other bc of poor quality and ended up w a headache.) Also, bathrooms were gross; ran out of paper and floors were "soiled""
Cons: "Food could be better"
Pros: "Water provided."
Cons: "My fly connection did not appear in screens, confusing, stressing. Fly left more than one hour after schedule, no explanation, still arrived on time"
Pros: "The crew was very nice. Seats were pretty comfy."
Cons: "Food was ok. We could have been accommodated a little more. We lost a lot of money bc of the delay."
Cons: "Very hot on board"
Cons: "It would have been better if I had made the flight, but the first leg was canceled. We were tortured for 6 hours before it was canceled."
Pros: "Entertainment System (technical apparatus neat); Food tasty"
Cons: "Standard Seat Reservation costs money - ridiculous; Selection of movies mediocre; Light meal: "Lasagna"; Not a lot of drink servings except water; Zurich as Transfer airport: another security check hadn't luggage usual;"
Cons: "I asked the Chinese flight attendant in economy to please ask the man in front of me to put his seat up since the captain and purser had already asked us to do so in three languages The man in front of me refused to do so. She said she was going to start at the front of the plane and let him leave his seat back making it difficult to see my tv monitor. I thought that she should’ve said that it was time to put your seat up. It was frustrating that she didn’t support me and the request of the captain. Your seats are very uncomfortable upright when the person in front of you has their seat back."
Pros: "Finally, they came to their senses. When you change planes, you already have been checked once for security, so there is no more need (and never was¨) for another secutiry check. With just one hour to switch planes, this is great relief."
Pros: "Great staff and air flight attendants"
Pros: "Flights attendant proficinal , food was great , first time experience ice cream on airplane served. Seats are comfy and wide , much space between seats compare with other airlines."
Pros: "Loved the warm and very delicious quiche, thank you!"
Pros: "service, food and chocolate"
Pros: "good flight didn’t have any problems"
Pros: "Crew was nice."
Cons: "TV's did not work. Food was lousy."
Pros: "Friendly crew. Food was good. Good take off and landing."
Cons: "Seats. They were extremely too small and tight. Made very hard to move or try to sleep during the long flight. I think they definitely need to be wider. Hard to sit side by side with others. Had to keep my arms in front of me or I would be pushing the other person. I know all airlines are pretty much the same...but it shouldn’t be."
Pros: "Food and service"
Cons: "Even though we paid for internet it sucked and was unuseable"
Cons: "You need more time to make the connection in Zurich from domestic to international.....very rushed to do in less than one hour...."
Pros: "Also poor this airline is overpriced"
Cons: "Long disorganized boarding process Old airplane"
Cons: "I felt like a sardine."
Cons: "Budapest airport crew is very slow. It took them 45 min to get the baggages out ."
Pros: "Again very friendly and accommodating crew. By the time we took off and had a snack we landed quickly. Smooth landing and takeoff. Pleasant trip."
Cons: "No complaints. Smooth from start to finish."
Pros: "Everything. They are in their own class."
Cons: "Was sent through two redeem security screenings. In Zürich. I doubt this was the airline's fault but it had been a very early morning and it was challenging to remain patient."
Cons: "Not enough leg room."
Pros: "I love the fact that there are no communication barrier...everyone that I spoke to knows English!"
Pros: "Staff & service were super nice & friendly. In this day & age that airline travel is getting really hectic, it was a breath of fresh air to see friendly & dedicated staff who clearly enjoy what they are doing."
Cons: "Can't think of anything"
Cons: "Very tight seating in economy for a transcontinental flight"
Pros: "Short flight"
Cons: "The tram ride to the plane"
Pros: "The crew members were polite and efficient."
Cons: "There was no climate control. Our rows were freezing cold. People were wearing coats and blankets. Four or five rows up it was warm. My husband asked for more heat and the stewardess said she would turn it up, but nothing happened. Cold air blew out of the ceiling vents for the entire flight. When we reached our gate, we then waited in a long line to have our passports and boarding passes checked again. There were several Swissair crew members, but only one person to check all of the paperwork for economy. Then another long line to show our boarding passes again, while the business class entrance remained unused. Swissair needs someone to manage this better."
Pros: "What I liked is that they didn't really focus on the weight I had little more weight and they didn't really make an issue for me"
Cons: "Geneva airport is so busy on the weekend I had to stay in the line for 20 minutes it's a little annoying"
Pros: "A very short flight."
Pros: "Food, service"
Cons: "Room in economy"
Pros: "La mejor compañia con la que he efectuado este trayecto en económica! Muy recomendable."
Pros: "The thing I liked most was being offered water routinely. I think I had the options to have a glass of water six times on my flight. For some reason flying really dries me out - so I really appreciated that. The seats were more spacious than the average flights I take. There were lots of movie options. There was more than enough space in the overhead compartment. I"
Pros: "The flight itself was good, smooth."
Cons: "I had requested a special meal for dietary reasons but it was not available. The flight crew did make some effort to find me something I could eat."
Pros: "Lots of snack service and real dinner's! So much yummm"
Cons: "Boarding was kinda weird and confusing."
Pros: "i got a free upgrade to Business Class... which was super awesome! everything about it was great! the regular Economy Class i had on the way there was perfectly good as well. but Business Class was just the best all around."
Cons: "the ridiculous checking-in / boarding process. seems like showing my passport like once or twice would work. it did on my way there. for some reason it was needed like 17,000 times with ridiculously understaffed lines needing to service several hundred people on the way back. absurd."
Pros: "boarded from rear of plane forwards, which made boarding go more smoothly. Very efficient and fast flight attendants. Food Ok: Vegetarian was one of two standard options. Included a few nice touches like warm crossants."
Cons: "So little elbow room in center aisle that it was quite challenging to eat meals. Not enough lavatories, so they were in continual use, preventing any chance of rest. We were 3 aisles away in darkened cabin, but the flashes of light bright enough to read by and loud CLACKS of door latch when the door opened & closed kept us up the whole flight."
Pros: "The staff were friendly and helpful, even more so as we traveled with two small kids. Very professional, high standards even for economy!"
Pros: "Courteous friendly staff everything went super smoothly!!!"
Pros: "Crew was very service oriented"
Cons: "Entree a bit "mushy""
Thats not my plane for now from chikago im hoping going to sy
Second meal was a terrible veggie sandwich. They should have had at least a second option to pick from.
Missing bags at final destination. Super hot in plane. No water offered during flight. Check in at Frankfurt was horrible too. Overall bad experience
We were given water only, it will be nice to have a little snack to go with it There was a lot of delays boarding and taking off
Flight was cancelled and rebooked multiple times. I appreciate that Lufthansa organized a hotel stay for our cancelled flight. But now I am flying home on a budget airline. Everything has been very stressful and tiring and not our I anticipated ending my honeymoon
Space was very poor and earphones awful. Mixed on staff, some good, some bad!
Crew was slow and infective… Didn’t collect trash after service.
Cons: "There was a dilay"
Cons: "The entertainment did not work good the entire flight"
Cons: "Beef main course overcooked and dry."
Pros: "Quick trip clean cabin"
Pros: "Lufthansa is an airline that prides itself on timeliness and service. The boarding procedure was very good, food was very good and service was excellent. I have flown with Lufthansa before and they always prove to me that I’ve made the right choice booking with them!"
Cons: "The weather, we hit some turbulence which is beyond the Captains control. Seatbelt sign came right on and even with that we still landed about 20 minutes early in Frankfurt"
Pros: "Very accommodating staff"
Cons: "breakfast served was still frozen."
Pros: "Planes were comfortable and well maintained."
Pros: "Crew was nice, entertainment was excellent, seating just OK."
Cons: "I got to the gate 30 minutes before departure but they already gave my ticket to someone else. All this despite me coming from a connecting flight and having had checked in 24 hours in advance. Eventually I got my ticket back when someone else didn’t show up."
Pros: "The flight was fine, but there was not enough time to transfer between the gates in Frankfurt. That also did not give us enough time for our luggage to transfer."
Cons: "Longer transfer between flights in Frankfurt"
Pros: "Organized, clean"
Cons: "Kinder crew, better headphones"
Pros: "Crews was excellent, always refilling water which I can appreciate so much. Keep it up! Loved the United pilot at John Wayne who came out just to say hi, let us know we were in good hands."
Cons: "Had to wait in tarmac forever from Frankfurt to Florence"
Pros: "The crew was excellent and the seats are v comfortable"
Cons: "I cant really think of anything"
Cons: "Touch screens were not working well. Required multiple hard taps which disturbed the passenger in front."
Cons: "The plane was too warm. It was a full flight and you need more air circulation. The movies were old and you need more current ones. For a snack we were offered a cookie or some sort of sandwich, there were chocolates and fruit on the tray but they weren’t offered."
Pros: "The seats are comfortable with more leg room than other economy airlines. Love the downstairs bathroom waiting area. Great place to stretch. Vegetarian food was the best ever on a flight. Crew are the best..Thank you"
Cons: "Perfect in my book."
Cons: "All flights cancelled. Stuck overnight."
Pros: "Speed of boarding and de-planing. They are very efficient with staying on schedule, which is important. No one likes hanging around in airports or on planes. Also, my server ran and got me a special request of wine after meal when the choice was Bailey's or Sherry. That was kind of her."
Cons: "The announcements are frequent, slow and long. The food was alot of carbs. Nothing was bad, I just got a terrible headache and swollen ankles. Not the airline's fault, but it was hard to enjoy the last flight for these reasons. Also, water poured ahead of time on trays on 2 occasions instead of seeing them pour it. I was sitting next to a coughing sick person so I wanted to cover my beverages and food as soon as possible. My sound on video didn't work all the time. It kept cutting off. Tried my husband's headphones, but didn't help."
Pros: "I had to pay a premium more to sit with my family to sit together in cheap seats."
Cons: "I did not like the treatment of being a star alliance gold member then getting gouged even more for sitting together with my family in their cheap seats. My bags were marked with a priority tag, which meant nothing other than my bags being the very last off of the turnstile in San Francisco. One other passage stated that Luftansa does not care abut this aspect of customer service, which is obvious."
Cons: "Boarding was a free for all. My seat was near the front of the plane but the crew directed me to enter at the back of the plane. There were people entering from both the front and the back, meaning people were stuck trying to get past each other in the tight aisle. It was difficult to find space in the overhead compartments for carryon luggage due to people bringing too much stuff - the crew should have stepped in and helped. The food was a bad chicken sandwich with condiments that I could not eat."
Pros: "Nice crew, good entertainment, efficient flight"
Cons: "Did not have my gluten free meal available, even thought it was requested with my ticket and confirmed. Made for a very hungry flight."
Pros: "Excellent cabin service."
Cons: "At Frankfurt ground staff did not offer elevator down ti board plane to Boston even though I had wheel chair. Going down on escalator was difficult for me."
Pros: "Fast boarding."
Cons: "The usual flight discomfort, but the seat in front of me was broke. The person in it struggled to stay out of my lap, which I appreciated. The connecting flight had a non-functional screen and the reading light broke and flew across the cabin."
Pros: "I liked the seats, the space for our legs and the crew members"
Pros: "All good - flight, service all great!!!"
Pros: "excellent service."
Cons: "I always feel that Lufthansa short changes passengers for the flights to the East. 2 tiny washrooms for business class passengers. Toilet lids non- functional. The flat seats are definitely not comparable to ones for travel in the Western Sector."
Pros: "Food was good. The entertainment was better as long as the system wasn’t locking up. Fairly clean plain"
Pros: "The food was delicious."
Cons: "I missed my Lufthansa flight due to being parked away from the Frankfurt airport which caused us to be late, which caused me to be late to my already closely booked connecting flight. That was extremely inconvenient. Lufthansa was amazing at getting me a same day rebooking, but the UA plane I was booked on was a little older. I was already a bit sick with a head cold and the heating element was very dry heat.. it made everyone pretty miserable on the flight. I was a bit disappointed to have to be rescheduled off of Lufthansa."
Pros: "I enjoyed how smooth the whole flying went in the Lufthansa plane, also how quite was inside the plane compare to other airlines airplanes. I love the leg room in the plane. I impressed with the level of commitment to take passenger out the airport on time. It has definitely one of the smoothest and nice plane I have ever been so far."
Cons: "The pilot when landing landed too fast and the plane lost its balance for a second but other than that everything was great."
Pros: "service on luthansa was delightful"
Pros: "The flight crew was amazing.I recommend this service to anyone who's traveling"
Pros: "Air dolomiti - great service, prosecco in a real glass and with small sandwich provided."
Cons: "Gate distances were too far away and passport control in Munich is not organized"
Pros: "The crew was quite nice and boarding at Philadelphia was organized."
Cons: "I was disappointed with the movie selections; there weren't many new offerings."
Cons: "seat did not recline at all,"
Pros: "New airplane A380-800. Staff was nice but no nonsense. Entertainment had good selections, although interface was a bit clunky and slow to respond."
Cons: "Almost no legroom to speak of so very cramped for a long flight."
Pros: "THE MAIN CREDIT FOR LUFTHANSA FLIGHTS ARE VERY PUNCTUAL IN TIME"
Cons: "Lufthansa treated us very poorly. When we arrived late in FRA, the gate attendant was extremely rude while trying to rebook and actually left us in the middle of rebooking because her shift ended. No one came to take her place!! She actually swore at us!! We were only able to rebook by calling the Lufthansa call centre and had to spend a very uncomfortable overnight at the airport without any certainty of when we would fly out. Lufthansa finally got us out on the same flight as booked but 24 hours later. And then, of course, they lost our luggage. Terrible overall experience."
Pros: "The flight attendants were very friendly and welcoming and eager to help. The flight was comfortable and had nice accommodations."
Cons: "The breakfast meal was a little different."
Cons: "They allow you to pull out your own laptop and access their wifi and entertainment content but provide no outlets to charge your device to do so"
Cons: "After we realized our flight was cancelled we were trying to reach Lufthansa but couldn't for a long time. It was very frustrating. There was nothing we could do on their website either. No alternative flights were offered, no additional information about how and when we can fly home. We had to stay one extra day on Salzburg since this was the only option given to us by Lufthansa when we finally spoke to them the next day. This experience with Lufthansa was absolutely disappointing and we will probably never book with them again."
Very slow boarding and a huge arrival delay resulted in many missed connecting flights. Luckily we were not one of those. Barely made it to our transfer.
3.5 hours delay will ruin any day!
Swift clean friendly on time
Pros: "The best airline ever! Super friendly crew and staff, great customer service and nice planes. Love KLM!"
Cons: "Nothing. Flight was amazing"
Cons: "Boarding at Florence is always chaotic but this isn't within the control of KLM or their crew."
Cons: "Everything was OK"
Pros: "Food was great, enjoyed watching videos, staff very profession and friendly."
Cons: "Boarding was delayed and prolonged My Baggage was not transferred and was not available when I arrived in Dulles."
Pros: "The crew were excellent and seats were comfy."
Cons: "Headphones for the entertainment centre.could have been better. Sound quality not great."
Pros: "Fantastic gate agents!"
Cons: "The food was terrible."
Pros: "The crew was pleasant"
Cons: "Baggage checkin & flight boarding was slow & disorganized."
Pros: "The crew was amazing, flight on schedule and good entertainment."
Cons: "Space is just reasonable on a long flight, even if there's seats more spacious that you could choose if you pay more."
Pros: "The crew and the timing were ok"
Cons: "The seats were uncomfortable"
Pros: "Just as I expected. And I made my last connection easily."
Pros: "Crew was helpful and food was very good"
Cons: "There was no entertainment on the flight from Vancouver to Amsterdam and this on top of a two hour delay in taking off which led us to have to literally run to our gate in Amsterdam to make the connection to Mumbai"
Pros: "Nice staff and no delay"
Cons: "Instead of crisps maybe a bit of cheese or crackers"
Pros: "The entertainment was amazing"
Cons: "The seats were a bit hard"
Cons: "We were allowed to choose our seats from SFO to Amsterdam but not for the return flight. I like to be able to choise my seats when I book the flight. Choosing seats 24 hours before is not convenient when traveling for the return trip."
Pros: "The space at my feet with the chair in front was a bit akward."
Cons: "Not being seated next to small kids. Perhaps they should have a separate section? ;-)"
Pros: "Cabin facilities"
Cons: "They didn’t bring one of my bags"
Pros: "Crew was pleasant but not attentive to detail. Bypassed is completely for snack and drink towards end of 9 hour flight!"
Cons: "Pay attention to passengers."
Pros: "well mannered and attentive crew - good supply of complimentary food/drink - good over all comfort"
Cons: "boarding was running very far behind - considering this is mainly a hub operations carrier - resulted in several passengers missing their connecting flights -"
Pros: "the crew was nice"
Cons: "Seat confort on long flights, leg rooms,"
Pros: "Smooth and faster than expected trip. I felt free to get up and walk around on this long flight. Food was good. I sat in seat with extra leg room for the first time and it was worth it"
Cons: "No reading light in my seat..."
Pros: "They considered my reguest of vegiterian food."
Cons: "I have no complaints."
Pros: "Best airline in the business quick efficient and outstanding service What else can you say"
Cons: "Poor food, flight attend and finally baggage missing. Overall experience is extremely bad."
Cons: "Our lougage did not arrive"
Pros: "Staff very pleasant"
Cons: "Evening snack was not the greatest breakfast was pretty food"
Cons: "They have mabaged to lost my luggage"
Pros: "Smooth boarding, clean seats/plane, nice small aircraft (2 rows x 2 seats each), surprisingly spacious (more legroom than expected - and I’m 6’2”)."
Cons: "About 1h30min delay without an explanation. All other planes in the terminal seemed to take off on time without a problem, without exception (aside from this flight, of course)."
Pros: "Overall everything was ok."
Cons: "Not that I cared at the time but having been asked for a rating on “entertainment” - there was none. Cheap and cheerful really. No extras over the likes of RyanAir."
Cons: "Actually the Welcome on board announcement. The part where they special welcome loyalty program members. I do not get that... I am an explorer holder my self, but really?? so other paying customers are not as welcome. This is leftovers from the older days.."
Cons: "After more than two hours of delay... Initially the flight takes off was at 8:35... Then 21:20... Then 21:50... Then 22:10. Finally we took off at 22:40... Refund our money klm..."
Cons: "Please Endeavour to put the expiration date on the food served in the flight."
Pros: "I personally do not appreciate the food on this leg of the journey Food Ams to Dxb is GOOD!!"
Cons: "The snack & “ solid eggs” in breakfast. Fresh fruit was good."
Cons: "Amesterdam airport employee was really rude"
Pros: "Airlines issue"
Cons: "Profiling certain customers"
Pros: "Boarding was a breeze and the staff were lovely. Online check was very simple and easy to navigate."
Cons: "The amount of extras you have to click no to while checking in online."
Pros: "The supplied pack of toothpaste/toothbrush"
Cons: "No proper info regarding cancellation. Staff was unfriendly and abruptly responded to passengers."
Pros: "Entertainment was good, and crew was very nice and accommodating. Flight was very comfortable and smooth."
Cons: "The food was okay, not that great."
Pros: "Cabin Crew was awesome."
Cons: "Entertainment System was not working and no Non-veg food option in flight."
Pros: "Easy boarding, plenty of room"
Pros: "Of the multiple international airlines I recently flew with, I would have to say KLM was by far the best. Relaxing atmosphere, comfortable seating, great in-flight entertainment, although I have the go-go in-flight data/entertainment plan with t-mobile (highly recommended), the flight included a decent selection of movies, television programs, etc. The food far exceeded typical "airline quality," even for an international flight - and included a fabulous little snack box with locally sourced gourmet and specialty items such as chocolate from Belgium, fine cheeses from France, and crackers from England. Drinks = gratis, and crew was exceptionally attentive and went out of their way to make flight as pleasant as possible."
Le repas est casiment vide
Could not hear announcements from staff. Luggage in hold was delayed on both legs of trip.
Pros: "The gentleman at the check out his name was Omar went over and above the call of duty for Customer Service me being an American he walked me through each step of using flybe via air France and paying for checking my bags and even the carry on luggage and getting me through security etc."
Cons: "Comfort plus seats need some work. Very thin padding on a hard seat. The leg rest needs to come up higher so you don’t slide down while semi reclined. Nice compromise between business and coach though."
Pros: "The crew was terrific."
Pros: "The seat was very comfortable."
Cons: "My boyfriend and I were required to gate check our carry-on luggage which required us to go through customs in Paris to get to our bag and re-enter security for our connecting international flight. I am unsure why this was the case as other passengers brought the same size luggage. Very upsetting."
Pros: "All went right namely the seats but the luggage condition is the worst"
Cons: "Air France is not a low fare airlines, I had to pay 225 USD against 3 luggages which is not acceptable. We should have the right for one luggage per ticket as all other airlines. If I knew this will happen, I wouldn’t use Air France and this will be the last time I buy a ticket on Air France"
Pros: "Fly was delayed.i was told my bag would go to end but it was not.instead of coming to the hotel 7pm i came 1am."
Cons: "Explain me to take the bag on time.it was almost left in the airport."
Cons: "I’m not sure that short-hop flights should serve solid food. The quality invariably disappoints. Otherwise, all is good with this flight."
Pros: "The crew was wonderful. We were in business class which was modest but comfortable."
Cons: "Ground crew in Paris failed to put our luggage on plane to Amsterdam. Also, plane was delayed about 40 minutes because of Amsterdam air traffic. Captain was very apologetic to the passengers."
Cons: "Train your ground crew. Our luggage was not placed on our flight from Paris to Amsterdam and were sent to Amsterdam on separate planes. My husband’s medication was in his bag. This was a great inconvenience for us. Never again on Air Canada. I suggest you explore the baggage process used by Delta."
Cons: "Seat was super uncomfortable. Could not fit in my legs at all, could not recline it enough. Maybe sufficient for a one hour flight, definitely not on an intercontinental flight."
Pros: "Average crew. Average seat."
Cons: "They could have controlled screening babies better. They just let them scream....."
Pros: "Multiple crew members paid constant helpful attention to my mother (88yrs of age) during boarding, deboarding and throughout the entire flight. Thank you!"
Pros: "Food and drinks very good"
Cons: "In economy class the movies unable to listen to with ear buds. Bring my own next time."
Pros: "crew was wonderful, great food, quick boarding"
Cons: "cant think of anything"
Pros: "Good food and crew"
Cons: "Plane was old and seats were super tiny. Even an average guy would be uncomfortable in it. Can’t sit in one spot for longer than 15 min without getting sore."
Pros: "Great seat. Comfortable. Quick boarding."
Cons: "Asked flight attendant to wake me for breakfast....forgot. Long wait for bathroom,"
Pros: "Fantastic Crew!"
Cons: "Seats are comfortable but tight."
Pros: "Everything! It was a wonderful experience."
Pros: "I did like Flying with Delta and Air France but not with Ukrainian airlines (when booking , it should tell you what airlines will be used , to make a better selection )"
Cons: "When I purchased my flight ticket , I purchased with a checked bag (23 kg /50 #) how ever ( who will fly to Ukraine with a 10kg suitcase) I booked for a KLM flight , they used (partener airlines ) when I arrived to LA I flew with Delta , they checked my Suitcase at no cost all the way to my final destinations , that was expected ! When I was going to return , they made me payed 120 dollars ( in Kiev , Ukraine (UIA) , I was very disappointed and I really will love an explanation about all this !"
Cons: "shuttle from terminal to plane takes a long time. Flight left late"
Pros: "It was only 2 hours"
Cons: "Small plane, no movies"
Pros: "Over all everything was great, except the bags check in"
Pros: "Quick and efficient not lying more to say or critique."
Cons: "Coffee and a bread roll as a snack??"
Pros: "En deux mots, tout était médiocre, avion, « nourriture » (si on appeler ça comme ça) même les hôtesses travaillaient avec une sale gueule.. Très déçu d’Air France"
Cons: "Le capitain et l’aterrisage"
Pros: "It was on time"
Cons: "Hard seats Boarding was 35 min delayed"
Pros: "Great service, decent food"
Cons: "There was no WiFi on the plane"
Pros: "Modern aircraft with power, big screens etc"
Cons: "Teenage crew, poor service (not even water brought on request, all "self service" at back of flight, and not being allowed a second drink with dinner), poor language skills (crew not very helpful when 2 hour delay meant I could miss connecting flight, suggesting I "walk fast")."
Pros: "Late leaving - no reason or apology. A bumpy flight all flight. Food almoat inedible. Seat gave bum axhe after 45 minutes. Staff friendly, but they dropped my meal"
Cons: "Nothing to like"
Pros: "The cabin crew were excellent"
Cons: "We were transported to the plane which was quite some distance to the plane via bus after climbing down steep stairs from the departure gate area. Then we had to climb steep steps in extremely hot weather. We were then delayed for a hour in the plane in very hot conditions as the plane had its air conditioning off and the ground air conditioning was not put on. We were swearing in the heat for an hour!! We arrived at our destination and hour and half late!!"
Pros: "Great hospitality. Champagne as apero, cognac as digestif. Excellent on board entertainment. Comfy pillow and blanket."
Cons: "Took very long from landing/ arrival until baggage could be collected. Priority luggage came out last!"
Cons: "Plane was canceled at the last minute with a transfer desk literally assaulted by 100s of people. Only 3 persons on the desk. No lane for sky priority. Queued for nearly two hours before some airport employee gave us instructions to travel by train without any other information or tickets etc. Had to buy my ticket. Couldn’t recuperate my suitcase. Had to wait for it the next day for three hours. Up to this hour I don’t know how I am going to be reimbursed (train and plane)."
Cons: "Movies were dated. Crew spoke limited and broken English, not good enough for international flights."
Pros: "Staff was nice"
Cons: "MD planes are old and not very comfortable."
Pros: "Punctual, not crowded."
Cons: "Even though the plane was far from full, passengers were allowed only 1 carry-on item (no personal item), contrary to policy published online by Air France. This policy applied even to people with Economy Premium for the rest of the trip (which allows 2 carry-on suitcases, not a useful feature if one cannot begin with this number to reach the transoceanic flight)."
Pros: "Hospitality of the flight attendants"
Cons: "Toilets could hv been cleaned more often"
Pros: "Boarding & crew (inc ground staff & check-in) all good."
Cons: "Food not great - not all menu options available. Limited choice of drinks. Very small, low-resolution, seat-back screens with a luggish & outdated interface. Limited choice of movies."
Pros: "The crew was good and very good pilot's"
Cons: "No leg room between seats"
Pros: "Crew was welcoming"
Cons: "Space between the seats was too small."
Cons: "Long delay during connection at CDG Unclear information about delay Repeated changes to boarding time Unable to take stroller during connection Had to go through security again at CDG, although same terminal (2E)"
Pros: "Seat room was better on most economy flights. The food was good and the glass of champagne did not hurt at all. The aircraft flew very smoothly from takeoff to landing."
Pros: "movies were good, crew was great. Comfy seats. It was really as nice as an economy flight could be."
Cons: "delayed flight, hot overall plane, personal TV malfunctioned a lot"
Pros: "It was a short flight."
Cons: "Seat to seat space OK for anyone under 4 ft tall. Pressed intoth seat framein front, I couldn't even turn or get my feet under the seat to extend."
Pros: "Other crew members were very polite to us, in particular a younger tall woman."
Cons: "2 crew members, one named Terri were quite rude and short with us. I even heard her say she was ready to get off the flight. She also asked everyone around me if they liked their flight but did not ask me. She basically threw my coffee condiments at me and dismissed my concerns about the food. I was unsure if the fruit was expired and she quickly dismissed my question without any real explanation."
Pros: "Best flight I've ever flown. Blankets and pillows provided with many options for movies."
Checking in online is a horrible experience. App doesn’t work and the links sent via email only work when they want too. They need a tech upgrade!
I liked nothing about the flight . The business class is a lie . There is no section for business class . It’s just a seat with slightly more leg room . There was no entertainment on flight and food was worst that hospital food . Flight was delayed which made us miss our connecting flight . This would be a one n done flight for me . Will never fly them .
Never Fly by Condor! This is the best advice you can get!
Pros: "Personal muy amable y dispuesto ayudar, igualmente en el avion como en la tierra."
Pros: "I made it to my destination safe."
Cons: "The business class seats were not comfortable. There’s not a lot of room. The flight attendants were not the nicest."
Cons: "Treat passengers like they aren’t an imposition-dinner & breakfast were tossed at us, beverages weren’t available until long after dinner was finished, it took 15 min to get a response to the call button, then I was told I needed to get a drink myself from the galley."
Pros: "Plane was nice. Good was great and there was plenty of it."
Cons: "Crew did a good job by I got the slight feeling they were working their way to their own vacation. Might have just been their youth."
Pros: "I was able to upgrade to business class at a reasonable rate. It was well worth it and the ticketing agent made it as easy as possible."
Cons: "There could have been someone at the gate sooner to answer questions or complete upgrade transactions."
Cons: "The check-in process was completely unorganized and chaotic. There should have been 7 counters open for check-in, but only 4 were available for flights leaving around the same time. One of the flights was cancelled and nobody knew which line to use as the check-in employees provided no information."
Cons: "for a tall person the seat spacing is torture for a 10h flight. at the least offer affordable extra legroom. I'd be fine paying 10% more for 10% more space, but not hundreds of dollars"
Cons: "small uncomfortable seat,poor air circulation. Could not book my checked bag through final destination, impossible to collect and recheck in time, lost the bag finally got it two days later. Condor needs to coordinate with other airlines for bag flow. Very unimpressed with Condor will avoid in the future."
Cons: "No assigned seats for a family of four with kids? No movies unless you had cash (their Visa machine wasn’t working)"
Cons: "An extra fee for in-flight entertainment on international flight? In route to Frankfurt we were told visa machine wasn’t working and if you didn’t have cash you were not able to watch any but the 2 free family movies offerrred. Seems to me if the visa machine is not working the passenger should be given free in-flight entertainment but then again I think that one should get free movies on an international flight. The food was poor and we were not seated together as a family Without cajoling the staff. There was no apology given for separating us. We were placed on standby on our return flight and we’re not told until five minutes before boarding that we were getting on the flight. I would never fly this airline again unless I had no other option. If you fly this airline pay extra for premium seating so you can get an assigned seat and get decent food and in-flight entertainment"
Pros: "Friendlier and much more helpful crew and decent though a bit lacking snack"
Cons: "No free entertainment. No free headphones. Slow baggage claim operation at the final destination. Very Uncomfortable seats. Messy boarding"
Cons: "Everything. Would never use them again."
Pros: "We arrived safely."
Cons: "This cheap airline packs in the passengers like sardines, then randomly charges them for the weight of their carryon luggage; the staff are rude; the boarding process was completely bungled; and for any good food or entertainment the passengers are again charged extra. I am never flying with Condor again!"
Pros: "The plane was clean and appeared well maintained. The crew was very polite and professional."
Cons: "It was a bit tight but, it’s a discount service so it was expected."
Pros: "Knowing they were going to miss my connection, they accepted the booking anyway, out of pure greed and complete disregard for my wellbeing. When I missed my connection in FRA they rebooked me on FRA-YVR-YYZ. That’s a day in a hotel then flying half way around the world to save them a buck. Terrible airline and I’ll never fly them again."
Cons: "First, we went to check-in to get our boarding passes, onlyfor the woman at the counter to tell us we were on Stand-By... for the flight we bought VERY expensive tickets for a YEAR in advance, because they overbooked the flight (100% the AIRLINES fault). Then after some panic time had passed, the same woman told us she was able to get us on the flight, like she'd done us some massive favor, but that we would not be able to sit together. (We are a husband and wife that were on our honeymoon). Then, once we are finally on this flight, cramped near all these strangers, we both go to find some solace in the on-board entertainment, only to find out, they only offered TWO movies free of charge. Two movies for a 10 hour flight. Seriously??? Then, we were served some on board meals, due to the duration of the flight. The food gave me food poisoning. This was by far the WORST flight experience of my life. We will NEVER be flying air Condor again. Nor, will I be referring this company to anyone."
Cons: "Getting off the plain in Dominican Republic and having to pass through migration control there!!"
Pros: "Decent food and had USB plugs to keep phone charged"
Cons: "Unpleasant staff"
Pros: "Everything was rather fine"
Cons: "Lack of possibility to conect personal device such as laptop."
Pros: "Just another average flight. Entertainment system worked. Friendly crew."
Cons: "There is no way to get comfortable in those seats when you are 1,90m 6ft3 Charge to watch movies. Some of them pretty racy especially if you have little kids close to you"
Pros: "food dinner good staff was wonderful"
Cons: "the seats in economy are like a straight jacket ..i cant even bend over to pick something up if i drop it... i will not book with Condor again if i dont have to."
Pros: "The absolute most uncomfortable seats I have ever flown in. Not something to save $$"
Cons: "Condor needs to become faster with technology."
Pros: "The pilot. The flight was pleasant"
Cons: "Terrible service"
Pros: "The crew let my wife and I move to the two outside exit row seats. I asked because it was open and mentioned that it was our honeymoon and they played some tetirs and made it work for us and a number of other people to move around and be more comfortable. Also, this particular flight crew was super friendly. I didn't enjoy my last condor flight and was considering not using them again but this team made me keep that door open."
Pros: "crew spoke English well and was very friendly and helpful, good selection of new movies"
Cons: "middle seat and real tight, no climate control, so was really warm whole trip, and kept interrupting our movies with pointless annoucements"
Pros: "The crew was attentive and responsive. The exit row had adequate leg room for me because I am tall. Food was not bad."
Cons: "These are the following issues I had leaving Frankfurt: 1. They assigned me a different seat, even though I paid 99 euro to book a specific exit row seat. When I asked an employee at the airport, she told me I can contact Condor for a refund and gave no explanation as to the issue. I ended up showing a flight attendant my proof of purchase and my boarding pass with the exit row seat assignment and he was able to switch my seat. The person who was assigned my seat never paid for it, so he was willing to switch. I find this unacceptable. 2. The boarding process was a nightmare in Frankfurt. While I understand there was enhanced security due to the terrorism in Barcelona, it could have been handled far more efficiently. For instance, because I transferred airports from Barcelona, I needed to go through passport control twice and go through security again before boarding. The problem arose where there were two different lines to process the passports the 2nd time from Condor and when that was complete, to go through security. It was a large waste of time. 3. The flight was full to Austin. As a result, I was required to check my larger carry-on bag. They tried to charge me 75 euro for the second checked bag even though they were forcing me to check it on. Absolutely unacceptable. 4. They charge 8 euro for every movie and tv show available except two movies: Garfield and the last Harry Potter movies and 2 episodes of two tv shows. For an 11 hour flight, this was incredibly disappointing. The movies available were a mix of older and new. There should still be some unpaid entertainment options available in Coach. That's ridiculous."
Pros: "Nice they give you two meals. They aren't the best bit they are well rounded. Polite staff stsfd"
Cons: "Movie selection is small. Delta's has a huge one this is like 30 movies. They are 8 euro each outside of the 2 they give you to choose from. Wish you had more options especially on a 11 he flight"
Cons: "we needed more leg room."
Pros: "The boarding is terrible"
Cons: "Food is good"
Pros: "Long line through customs , which caused delays to boarding overall was nothing different during the process of the whole trans action of flight 2082."
Pros: "The food was super! Seats were very comfortable with ample leg room, and I could hardly keep my eyes open throughout the flight. The crew was also attentive."
Cons: "Just that the only entertainment was a limited number of music radio channels with country and old school music. I mean no TV for premium economy?! Lufthansa's basic economy has got a TV and WiFi for long distance travels!"
Pros: "Airplane in great shape, new, very clean. I am only 5'5" so, it's hard for me to judge on leg space but for my size, I felt very comfortable in economy class. The German crew was very friendly and efficiant. I was able to change my seat in the pre boarding area which was much appreciated and uncomplicated. They also offered to check in additional carry on items for no cost. On board crew members were amazing, friendly, efficient, vet pleasant experience overall."
Cons: "Service (regarding food, snacks and entertainment) was average. I really missed on board Wifi and internet which is on e of my Top priorities for long international flights. I did not even have a chance to look at the entertainment offers, just listened to music from their library which appeared to be well sized. Food (dinner and breakfast) were average, definitely can't keep up oth other major airlines. There was no "chicken/meat or pasta" option, they only served pasta with marinera sauce for everyone in economy class which was so so....., however, I personally don't judge Airlines on their food, I could not care less and I am not looking for fancy food. Service quality, friendiyness of the crew, safety, airplane statue and reliability are my main points and I definitely think Condor scored great in those categories. I saw there was an option to preorder food choices / wishes prior to departure. I wish they used recyclable dishes (e.g. Like Lufthansa) to minimize trash."
Pros: "Inexpensive seat to Europe. This flight was warm though and I could not get comfortable. Good job of the staff on food and drinks though."
Pros: "Helpful and polite crew, new and clean plane. Standard meals were ok (nothing special) but special order meals where a little better"
Cons: "Tight seats (economy class), fairly basic plane setup, delayed flight (~2:50 mins)"
Pros: "The staff was accommodating when things went wrong"
Cons: "The seats are very small especially when people recline. The need to request special meals for allergies ahead of time was not clear and there are very few snacks of any substance to purchase. The check in process and security process at Frankfurt are one of the least efficient I've ever seen."
Pros: "Flight time was shortened by 1.5 hrs!"
Cons: "Distance between seats was short and my knees touched the seat in front"
Pros: "The boarding process was unusual in that back rows boarded first, so we got to get on early"
Cons: "Staff very unhelpful in seating my husband and me together. Only 2 free movies and charged for incremental entertainment. Also sat in back row and heard every toilet flush = no sleep. And attendants not friendly - nail polish spilled in my bag and I got yelled at for painting my nails vs offering some paper towel to help clean it up"
Pros: "Staff was friendly and the price was affordable."
Cons: "I think the meals would be much better if more vegetables and fruits were included. The meals were almost entirely made up of carbs"
Pros: "The size of the plane and food."
Pros: "Price ,crew"
Cons: "Movies food only ok"
Cons: "One hour delay due to catering debacle. Food was terrible and the entertainment lacking. Plane outdated - no headrest TV. Bring your own entertainment!"
Cons: "I've never been on an Intl flight so crammed."
Pros: "I paid 200 for extra legs space....they could not give it to me...but they said I could pay 200 more fore a better seat...but they did not want to credit me the first 200....so finally Mt ticket cost me 400 more....it s a rip off..."
Cons: "The crew is really not friendly"