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Cons: People could have helped

Pros: Great

Cons: Everything was fine

Cons: Much better

Pros: Group boarding

Cons: Not have to have cabin bags taken off us when we were literally first on, loads of people after us putting cases above our seats

Pros: Nice staff

Cons: Seats are too small, I don't have space for my upper legs.

Cons: The window seats in these new airplanes are freezing.

Pros: Unlike my previous BA LHR-PHX flights, this one was in a 787. The humidity is much better in a 787. It makes a huge comfort difference in a 10-hour flight. As always on BA, the food was very good.

Cons: Seats were a a bit cramped. The flight crew seemed overworked.

Pros: Flight left on time and arrived in Lyon early. Crew was attentive.

Cons: Seat wouldn't go back.

Pros: Great

Cons: Everything was fine

Pros: Flight left on time and arrived in Lyon early. Crew was attentive.

Cons: Seat wouldn't go back.

Cons: They cancelled and did nothing to help via 2 hours of phone calls. I was heading to conference and they did nothing In Hong Kong the BA first class service was fabulous and got my travel arranged The idiots on the phone sounded like they had never flown

Pros: I got back to London ahead of schedule, which was nice

Cons: The whole business of charging for drinks and mediocre food in economy, while they tout that business will get a full meal. BA is NOT Ryanair, or is it?

Pros: Crew was OK ,seat tight

Cons: More cushion and a little wider seat !

Pros: Amy was absolutely amazing! She was attentive, knowledgeable, and friendly! One of the best flight attendants l have ever met.

Cons: Seats are cramped. Also I was sitting on the aisle seat and the food trolley hit my elbow so there isnt much space for it to go down the aisle

Pros: Nothing.

Cons: Timeliness. Cleanliness. Service. Food and drinks.